Total Technology Solutions
Total Technology Solutions was a Melville, NY-based managed IT services provider founded in 1988, acquired by Sourcepass in 2022–2023 and now operating as part of Sourcepass's platform-plus-services MSP business serving regulated mid-market and enterprise clients across 8 states.
- Company typePrivate
- Founded1988
- HeadquartersMelville, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Total Technology Solutions does
Total Technology Solutions was a full-service IT support and managed IT services provider founded in 1988 and headquartered in Melville, New York. It was acquired by Sourcepass during 2022–2023 as part of Sourcepass's Long Island roll-up strategy and unified under Sourcepass's Melville Center of Excellence in 2023; it no longer operates as an independent entity.
As integrated into Sourcepass, the business delivers a platform-plus-services managed IT model: fully managed and co-managed IT, 24/7 NOC and SOC services, help desk, and on-site support, layered with cybersecurity (SIEM, endpoint, firewall, vulnerability management, GRC, security awareness training), cloud services across Microsoft 365, Azure, AWS, and Microsoft Copilot, professional services (IT project management, technical assessments, staff augmentation, cloud migrations, M&A integrations), software licensing/procurement, and vCIO consulting. The proprietary Quest® Client Experience Portal provides real-time ticket tracking, project updates, employee onboarding, and transparent reporting across all service lines.
The commercial model is a fixed monthly subscription per client, with additional professional services and licensing pass-through revenue. Go-to-market is consultative enterprise field sales plus inside sales, targeting mid-market and enterprise organizations across 12+ verticals — including accounting, healthcare, financial services, legal, education, manufacturing, real estate, nonprofit, insurance, state/local government, law enforcement, and private equity — delivered across 8 states (CA, CO, CT, DE, GA, MA, NY, VA) anchored by the Melville Center of Excellence. Differentiators cited include SOC 2 Type II and ISO 27001 certifications, regulatory compliance expertise, and the Quest® platform.
Total Technology Solutions firmographics
Firmographics- Name
- Total Technology Solutions
- Website
- https://total.us.com
- Company type
- Private
- Founded year
- 1988
- Operating status
- Acquired
- Headcount range
- 11–50 employees
- Short description
- Total Technology Solutions was a Melville, NY-based managed IT services provider founded in 1988, acquired by Sourcepass in 2022–2023 and now operating as part of Sourcepass's platform-plus-services MSP business serving regulated mid-market and enterprise clients across 8 states.
- Ownership category
- akta.pro rank
Total Technology Solutions industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)
- akta.pro secondary industries
- Service Catalog, Request Fulfillment & Self-Service Portals (BPAEAJAI), IT Asset Lifecycle Services (Procure-to-Retire) (BPAEAOAF), Endpoint & Device Management (UEM/MDM) Services (BPAEABAF), Employee Experience (EX) & Digital Experience Monitoring Support (BPAEAJAO)
Keywords
Where Total Technology Solutions is headquartered
LocationHeadquarters
- HQ city
- Melville
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Total Technology Solutions business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Managed IT Services: Comprehensive managed and co-managed IT service plans delivering responsive and innovative engagement to support IT needs, improve employee experience, and drive business growth. Includes 24/7 help desk, proactive monitoring, and local on-site support.
- Cybersecurity Services: Security offerings including SOC services, GRC, security assessments, SIEM, endpoint security, firewall and network monitoring, vulnerability management, and security awareness training.
- Professional Services: Cloud migrations, infrastructure refreshes, M&A integrations, staff augmentation, technical assessments, IT project management, and website design services.
- Software Licensing & Procurement: Software licensing and technology procurement services for Microsoft and other enterprise software solutions.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Fixed Monthly Pricing Model |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels10 records
Total Technology Solutions product offering
Product offeringCore offering
Total Technology Solutions provides full-service managed IT services, including proactive IT infrastructure monitoring and management, cybersecurity, cloud solutions, backup and disaster recovery, IT consulting, help desk support, and vendor management. The company leverages its proprietary Quest platform to deliver these services primarily to small and mid-sized businesses, and has operated in the managed services space since 1988.
Product overview
Sourcepass is a managed service provider that operates a platform-plus-services model centered around its proprietary Quest platform. The company's portfolio includes managed IT services (fully managed and co-managed), cybersecurity services (SIEM, endpoint security, firewall/network monitoring, SOC, GRC, vulnerability management), cloud services (Microsoft Azure, AWS, Microsoft 365, cloud migrations), professional services (IT project management, technical assessments, staff augmentation, website design), and strategic consulting (fractional CIO/vCIO services). Quest serves as the client-facing portal unifying ticket management, project tracking, asset management, and reporting across all service lines.
Differentiator
Problem solved
Functional benefit
Products and services
- Managed IT Services Proactive monitoring, maintenance, and management of client IT infrastructure delivered as an outsourced managed service for small and mid-sized businesses.
- Cybersecurity Solutions
Quantifiable outcome
- Maximum uptime and productivity through proactive monitoring and maintenance
- +1 more outcomes
Companies that use Total Technology Solutions
Customer profileSegments12 records
Ideal customer profiles1 record
Total Technology Solutions technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability2 records
Feature1 record
Total Technology Solutions partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core.
- MicrosoftcoreMicrosoft partnership providing Microsoft 365, Azure, Microsoft Teams & SharePoint, Microsoft Dynamics 365, Microsoft Modern Workplace, Microsoft Power Platform, and Microsoft Copilot solutions. Sourcepass delivers expert deployment, administration, and support for Microsoft's cloud ecosystem.
- Amazon Web Services (AWS)coreAWS partnership for cloud solutions, migrations, and infrastructure services. Sourcepass provides cloud migration and AWS management services.
- NST (Acquired 2022)coreAcquired in 2022, NST was a 20-year award-winning IT provider in East Northport. The acquisition expanded Sourcepass's presence and capabilities in the Long Island market.
- Total Technology Solutions (Acquired 2022-2023)coreAcquired in 2022-2023 as part of Sourcepass expansion. Total Technology Solutions was based in Melville and was unified under the Melville Center of Excellence in 2023.
- CCSI (Acquired 2022-2023)coreAcquired in 2022-2023 as part of Sourcepass expansion. CCSI was based in Bohemia and was unified under the Melville Center of Excellence in 2023.
Scale indicators4 records
Recent moves7 records
Expansion highlights6 records
Total Technology Solutions competitors and assessment
Company assessmentDirect peers
- Dataprise: Mid-market managed IT, cybersecurity and cloud services provider with strong East Coast and national footprint; closest direct competitor to Total Technology Solutions in verticalized MSP delivery.
- eSentire: Managed detection and response and 24/7 SOC services provider; directly comparable to the cybersecurity/SOC services line in the Sourcepass portfolio.
- Rackspace Technology: Managed cloud, security and IT services provider across AWS, Azure and private cloud; competes for the same cloud-migration and managed-services wallet as the Sourcepass/Total Tech Solutions platform.
- Compucom: End-to-end managed IT services and workplace support provider for mid-market and enterprise; directly comparable managed-services and endpoint delivery model.
Emerging players
- Kaseya: IT management and cybersecurity platform company serving MSPs and the IT channel; comparable on the Quest-style platform-plus-services thesis and on serving regulated MSP clients.
- ConnectWise: IT management, PSA, RMM and cybersecurity platform for MSPs; directly comparable as the platform infrastructure that competitors to Quest leverage in the same SMB/mid-market segment.
- Arctic Wolf: Security operations vendor delivering managed detection, response and risk management; competitive overlap with the SOC/SIEM/vulnerability services sold by Total Tech Solutions.
Broad incumbents
- Kyndryl: Enterprise managed infrastructure and security services incumbent; competes for large regulated-industry managed services opportunities alongside the Sourcepass/Total Tech Solutions portfolio.
- CDW: Large-scale IT solutions and managed services provider with broad Microsoft/AWS delivery capability; competing incumbent for mid-market and enterprise managed IT deals.
- Insight Enterprises: Global systems integrator and managed services provider with deep Microsoft and cloud practices; competes in the same Microsoft/Azure-led modernization deals.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Key highlights6 records
Customer concentration
Total Technology Solutions social profiles
Digital presenceTotal Technology Solutions compliance and trust
Trust signalCompliance2 records
Total Technology Solutions financial estimates
Financial estimateRevenue estimate
Valuation estimate
Total Technology Solutions leadership team
Management profileNumber of profiles
Profiles3 records
Total Technology Solutions funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Total Technology Solutions M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Total Technology Solutions
What does Total Technology Solutions do?
Total Technology Solutions provides full-service managed IT services, including proactive IT infrastructure monitoring and management, cybersecurity, cloud solutions, backup and disaster recovery, IT consulting, help desk support, and vendor management. The company leverages its proprietary Quest platform to deliver these services primarily to small and mid-sized businesses, and has operated in the managed services space since 1988.
Is Total Technology Solutions a public or private company?
Total Technology Solutions is a private company. It is classified as corporate owned and is currently acquired.
When was Total Technology Solutions founded?
Total Technology Solutions was founded in 1988. It employs 11 to 50 people.
Where is Total Technology Solutions based?
Total Technology Solutions is headquartered in Melville, United States, in the North America region.
How does Total Technology Solutions make money?
Four revenue lines are on record. Managed IT Services are the primary driver. The others are cybersecurity Services, professional Services and software Licensing & Procurement.
Who are Total Technology Solutions's main competitors?
Direct peers on record are Dataprise, eSentire, Rackspace Technology and Compucom. Emerging players are Kaseya, ConnectWise and Arctic Wolf. Broad incumbents are Kyndryl, CDW and Insight Enterprises.
Does Total Technology Solutions have an API?
No public API is recorded for Total Technology Solutions.
What industry is Total Technology Solutions in?
Total Technology Solutions's product category is Managed IT Services. Its primary akta.pro industry code is BPAEAJAN, ITSM Managed Services (Run/Operate/Optimize), with a secondary code of BPAEAJAI, Service Catalog, Request Fulfillment & Self-Service Portals. Its NAICS code is 541513 and its SIC code is 7370.