What Estafeta Tic:Tac does

Estafeta Tic:Tac (legal entity: Estafeta TIC:TAC Lda) is a privately held Portuguese courier and delivery services company headquartered in Quinta da Fonte, Paço de Arcos, Oeiras, in the Lisbon metropolitan area. With more than 15 years of operating history, the company specializes in urgent same-day city courier services and serves primarily enterprise B2B clients located in the Oeiras and Lisbon business-center corridor, including named multinationals such as Novo Nordisk, Abbvie, ABB, LG, Oracle, DELL, Asus, BP, Nestlé Portugal, Microsoft, SGS, and GeneralLab.

The company's service portfolio is organized into four main lines. Express Services include Tic:Tac Direto (premium on-demand pickup and delivery with client alerts), Tic:Tac 1:30 (delivery within 1.5 hours), Tic:Tac 3:00 (delivery within 3 hours), and Tic:Tac 5:00 (delivery within 5 hours). Administrative Services handle document pickup, delivery, and process management at Portuguese institutions including CTT, banks, Finanças, Infarmed, Conservatórias, and Segurança Social. Avença subscription services (Regular and Combinada) offer dedicated couriers on predefined schedules with fixed monthly pricing for cost predictability. National/Intercity Services cover standard next-day deliveries, intercity express, and a same-day Lisbon-Porto corridor service. A small VIP Driver service handles vehicle inspection, maintenance, and rental vehicle delivery for loyal clients. Underlying technology is a proprietary IT backoffice system that enables real-time service tracking, online ordering, and cost-center invoicing with report export in multiple database formats; there is no public API, no mobile app, and no disclosed AI/ML capability.

Revenue is generated primarily through transaction-based fees on one-off express and administrative deliveries, supplemented by recurring monthly retainers under Avença contracts and a smaller VIP services stream. Pricing is quote-based and not publicly disclosed. The go-to-market motion is sales-led and relationship-driven, with direct phone and email ordering, downloadable quote and employment forms on the company website, and a Facebook page for brand presence. The company is GDPR/RGPD compliant and operates with a small workforce (11-50 employees) on a regional footprint confined to the Lisbon metropolitan area, Porto, and the Lisbon-Porto intercity corridor.

Name

Estafeta Tic:Tac

Legal name

Estafeta TIC:TAC Lda

Website

https://estafeta-tictac.pt

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

Estafeta Tic:Tac is a Portuguese courier company providing same-day urgent delivery, administrative document handling, and subscription courier services to enterprise clients in the Lisbon metropolitan area and Lisbon-Porto corridor.

Ownership category

akta.pro rank

Headquarters

HQ city

Oeiras

HQ country

Portugal

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Express Courier Services: One-time delivery services with time-based SLAs (1:30h, 3:00h, 5:00h), including Tic:Tac Direto premium service, intercity express, and same-day Lisbon-Porto services
2. Administrative Services: Document handling services for CTT, banks, taxes (Finanças), Infarmed, registries (Conservatórias), and Social Security institutions
3. Avença Subscription Services: Monthly retainer contracts (Regular or Combined) providing dedicated courier service with predefined service volumes at fixed prices, offering cost optimization and predictability for clients
4. VIP Driver Services: Vehicle management services including inspection, maintenance, and rental vehicle delivery for loyal customers

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels3 records

Core offering

Estafeta Tic:Tac provides urgent courier and express delivery services in the Lisbon metropolitan area, with multiple time-SLA tiers (Tic:Tac Direto premium, 1:30h, 3:00h, and 5:00h), administrative document handling at public institutions, subscription-based dedicated courier services (Avença Regular and Combinada), intercity express and same-day Lisbon-Porto delivery, internal mail exchange, and VIP vehicle services. The company serves enterprise clients operating in the Oeiras business corridor and across mainland Portugal.

Product overview

Estafeta Tic:Tac is a specialized courier and delivery services company with over 15 years of experience in urgent city courier services. The company offers a unified portfolio of delivery solutions organized into four main service categories: Express Services (Tic:Tac Direto, Tic:Tac 1:30, Tic:Tac 3:00, Tic:Tac 5:00) for time-sensitive urban deliveries; Administrative Services for document handling at government institutions and banks; Avença (Subscription) Services (Regular and Combinada) for clients seeking dedicated couriers and cost predictability; and National/Intercity Services for standard and express deliveries. Additional offerings include VIP vehicle services and real-time service tracking. The company serves corporate clients including Novo Nordisk, Abbvie, ABB, LG, Oracle, DELL, Asus, BP, Nestlé Portugal, Microsoft, SGS, and GeneralLab.

Differentiator

Problem solved

Functional benefit

Products and services

• Tic:Tac Direto Premium tier of the Tic:Tac express courier service offering priority routing for the most urgent deliveries within the Lisbon metropolitan area.
• Tic:Tac 1:30 Express courier delivery with a 1 hour 30 minute SLA within the Lisbon metropolitan area, positioned for time-sensitive documents and parcels.
• Tic:Tac 3:00 Express courier delivery with a 3 hour SLA within the Lisbon metropolitan area, suited to same-day urgent shipments that are less time-critical than 1:30 tier.
• Tic:Tac 5:00 Express courier delivery with a 5 hour SLA within the Lisbon metropolitan area, for same-day deliveries with longer time windows.
• Serviços Administrativos Administrative document handling and delivery service to public institutions, banks, and government offices for corporate clients requiring formal paperwork transport.
• Avença Regular Subscription-based dedicated courier service providing recurring daily or weekly courier availability for enterprise clients with predictable delivery volume.
• Avença Combinada Combined subscription courier offering bundling dedicated courier capacity with a fixed monthly package of deliveries for enterprise clients with mixed recurring and on-demand needs.
• Normais Standard national delivery service for non-urgent shipments across mainland Portugal without time-SLA guarantees.
• Expresso Intercidades Intercity express courier service providing fast point-to-point deliveries between Portuguese cities for time-sensitive intercity shipments.
• Mesmo Dia Lisboa-Porto Same-day delivery service between Lisbon and Porto for clients requiring delivery to the two main Portuguese metropolitan areas within a single business day.
• Correio Interno Internal mail exchange service managing inter-departmental and inter-building mail circulation for enterprise clients with multi-site offices.
• Serviços VIP VIP vehicle service providing dedicated vehicle transport for high-value, sensitive, or specialized cargo requiring secure handling and dedicated vehicle assignment.

Named customers12 records

Segments2 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Scale indicators2 records

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• FedEx Portugal: Global express courier with Portuguese operations competing in the same time-sensitive B2B document and parcel segment as Estafeta, with broader international network density.
• CTT: Portugal's national postal service incumbent with an express courier arm (CTT Expresso); offers nationwide parcel/express services across B2B and B2C, directly overlapping with Estafeta's same-day and intercity express positioning at significantly larger scale.
• DHL Express Portugal: Global express courier leader with Portuguese operations; competes for time-sensitive international and domestic B2B shipments and offers enterprise tracking and invoicing capabilities comparable to Estafeta's Avença-style contracts.
• UPS Portugal: Global logistics carrier with domestic Portuguese B2B parcel and express services; overlaps with Estafeta on document and small-parcel express work while offering international reach.

Direct peers

• NACEX: Spanish express courier with Portugal operations, owned by Logista; offers urgent same-day and 24h courier services for B2B clients, very similar operating model to Estafeta's Tic:Tac Direto/1:30/3:00/5:00 SLAs.
• MRW: Iberian (Spain + Portugal) express courier with same-day, urgent, and intercity services; operates in the same urban express courier niche as Estafeta and serves B2B clients across Iberia.
• GLS Portugal: European parcel delivery network operating in Portugal; competes directly with Estafeta on B2B express parcel services and enterprise contract courier work.
• DPD Portugal: European parcel network with domestic Portuguese B2B/B2C pickup-and-delivery services; most directly comparable to Estafeta on urban courier and B2B account contracts.

Emerging players

• Glovo: On-demand multi-category delivery platform (now part of Delivery Hero) operating in Lisbon and Porto; competes for the same time-sensitive urban B2B and corporate courier use cases via its app-based courier network.
• Paack: Spanish-Portuguese last-mile delivery platform primarily focused on e-commerce, but with same-day urban B2B courier capabilities that overlap with Estafeta's time-sensitive urban delivery offering.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/estafeta.tictac

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Estafeta Tic:Tac