The Hope Link

What The Hope Link does

The Hope Link is a privately held, family-owned healthcare and social services organization headquartered at 103 Enterprise Drive, Warsaw, Indiana, founded in 2015 by siblings Derrik Hobbs and Chayla Foster. The company delivers Indiana Medicaid Waiver program services to individuals with developmental disabilities and other physical or mental challenges, with the mission of supporting independent living, family connectedness, and community integration. Its product surface is organized around two waiver frameworks — the Community Integration and Habilitation Waiver and the Family Support Waiver — and includes six discrete service modules: CHIO (Community Based Habilitation Individual), RH1O and RH2O (Residential Habilitation and Support at less than and more than 35 hours per week), RSPO (Respite), WPA (Workplace Assistance), and PAC (Participant Assistance and Care). The company also offers caregiver training and certification support along with a Resource Center for families, caregivers, and case managers.

The Hope Link differentiates itself through a family-centered service model that allows participants and their chosen advocates to direct care decisions, rather than imposing a uniform clinical model. Operations are delivered directly to individuals and families in Indiana, supplemented by case-manager referrals and a content-led marketing approach via the company website, blog, and founder speaking engagements. Qualified Intellectual Disabilities Professionals (QIDPs) oversee delivery, with the organization providing HR-like caregiver management services including background and reference checks, certification, and ongoing monitoring. The organization is independently operated with no disclosed external investors, parent company, or M&A activity.

There is no proprietary technology platform underlying the offering — the company is not a technology organization, has no app or API surface, and operates on a standard CMS website. Revenue mechanics are entirely state-administered through Indiana Medicaid Waiver reimbursement rather than direct consumer pricing, which ties growth tightly to waiver policy, reimbursement rates, and the company's ability to retain credentialed caregivers. Founder experience (Chayla Foster since 2000 in social services including 11+ years running Medicaid Waiver operations for 200+ individuals, plus Derrik Hobbs's 20+ years in financial operations) and the Vice President's clinical background constitute the principal intellectual capital of the business.

Name

The Hope Link

Legal name

The Hope Link

Website

https://thehopelink.org

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

1–10 employees

Short description

The Hope Link is a privately held, family-owned Indiana Medicaid Waiver provider founded in 2015 that delivers home and community-based disability services to individuals with developmental or physical/mental challenges and their families, primarily through the Community Integration and Habilitation Waiver and Family Support Waiver programs.

Ownership category

akta.pro rank

Product category

Medicaid Waiver Disability Support Services

NAICS

Services for the Elderly and Persons with Disabilities (62412), Individual and Family Services (6241)

SIC

Services-Social Services (8300)

akta.pro primary industry

Interagency Coordination & Case Management (VR, DD, Medicaid Waivers) (EDAKANAM)

akta.pro secondary industries

Financial Assistance & Benefits Navigation Services (BPAGAEAK), Family/Caregiver Transition Training & Planning Support (EDAKANAL)

Keywords

• Medicaid waiver services
• Developmental disability support
• Caregiver training
• Habilitation services
• Family support waiver

Headquarters

HQ city

Warsaw

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others

Distribution channels2 records

Marketing channels4 records

Core offering

The Hope Link delivers Indiana Medicaid Waiver program services for individuals with developmental disabilities or other physical/mental challenges. It operates two waiver programs—Community Integration and Habilitation Waiver and Family Support Waiver—offering six service modules (CHIO, RH1O, RH2O, RSPO Respite, WPA Workplace Assistance, and PAC Participant Assistance and Care), along with caregiver training, certification, ongoing monitoring, and state liaison services.

Product overview

The Hope Link is a social services organization providing Medicaid Waiver program services for people with developmental disabilities or other physical/mental challenges. The company offers two main waiver programs under its platform: Community Integration and Habilitation Waiver and Family Support Waiver. Within these programs, the organization provides six distinct service modules including CHIO (Community Based Habilitation Individual), RH1O/RH2O (Residential Habilitation and Support), RSPO (Respite), WPA (Workplace Assistance), and PAC (Participant Assistance and Care). The organization also provides caregiver training and support services, acting as a liaison between families and the state of Indiana, along with a Resource Center offering helpful guides and information for individuals, families, caregivers, and case managers.

Differentiator

Problem solved

Functional benefit

Products and services

• Community Integration and Habilitation Waiver A Medicaid Waiver program providing community-based and residential habilitation, respite, and workplace assistance services for individuals with developmental disabilities, delivered through service modules CHIO, RH1O, RH2O, RSPO, and WPA.
• Family Support Waiver A Medicaid Waiver program providing the PAC (Participant Assistance and Care) service module to help individuals with intellectual/developmental disabilities remain in their own homes, function in their communities, and avoid institutionalization.
• Caregiver Training and Support Training, certification, and ongoing support for caregivers—family members or professionals—through the Indiana Medicaid Waiver program, including education, background checks, reference checks, and state liaison services.

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators1 record

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• BrightSpring Health Services: Large national provider of home and community-based services, pharmacy, and behavioral health serving complex populations including individuals with intellectual and developmental disabilities. Comparable as a major DD/HCBS competitor that operates across many states, including Indiana.
• Aveanna Healthcare: National home health and medical solutions provider with significant private duty nursing and personal care services for medically complex and developmentally disabled populations. Comparable as a Medicaid-funded home- and community-based services provider.
• Sevita Health: National operator (formerly The MENTOR Network) providing home and community-based specialty health services, including day and residential programs for individuals with intellectual and developmental disabilities. Comparable as a large DD-focused services competitor with similar HCBS service modules.
• Bayada Home Health Care: Large national home health and personal care services provider serving pediatric, adult, and senior populations, including those with developmental disabilities on Medicaid waivers. Comparable as a home- and community-based services provider competing for caregiver talent and referral relationships.
• Help at Home: National provider of personal care and home- and community-based services, primarily serving Medicaid waiver participants including those with intellectual and developmental disabilities. Comparable as a large-scale personal care / HCBS operator with Medicaid waiver payer mix.

Direct peers

• Dungarvin: National provider of residential, in-home, and community supports for people with intellectual and developmental disabilities, operating across multiple states. Comparable as a DD-focused HCBS operator offering overlapping residential, day, and supported-living service modules.
• Benchmark Human Services: Indianapolis-based nonprofit providing community-based services for individuals with intellectual and developmental disabilities across Indiana and other states. Highly comparable as an Indiana-headquartered DD services provider with overlapping waiver programs and a similar mission-driven model.
• RHA Health Services: Multi-state provider of community-based services for people with intellectual and developmental disabilities and behavioral health needs. Comparable as a DD/Medicaid waiver services provider offering residential, day, and in-home support across multiple states.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights5 records

Customer concentration

• Xx.com/TheHopeLink

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about The Hope Link