Strategic Income Solutions

What Strategic Income Solutions does

Strategic Income Solutions (SIS) is a privately held Credit Union Service Organization (CUSO) founded in 2013 and headquartered in Frankenmuth, Michigan. It operates as a subsidiary under Neighborhood Income Solutions, LLC, which is collaboratively owned by three Michigan credit unions: Alpena Alcona Area Credit Union, Frankenmuth Credit Union, and Team One Credit Union. SIS functions as a partnership-led aggregator that vets, packages, and distributes third-party financial solutions to credit unions (and selectively to banks), enabling them to acquire members, mitigate risk, and generate non-interest fee income without standing up each capability in-house.

The company's product portfolio spans six solution categories: Checking Solutions (retail checking via Econocheck with identity, cell phone, and health discount benefits), Vehicle Solutions (mechanical repair coverage via CU Certified, the only credit union-created VSC program), Mortgage Solutions (correspondent lending via Neighborhood Mortgage Solutions with Mortgage Cadence LOS and Intuvo CRM), Business Solutions (treasury management via Tru Treasury and business checking via Econocheck), Healthcare Solutions (Medicare supplemental insurance via My Member Insurance Agency, financial wellness, and pet insurance via Nationwide), and AI/Tech Solutions (conversational and generative AI chatbot powered by boost.ai with 2,000+ prebuilt answers, plus IT consulting via Strategic Technology Advisors). The technology stack is a mix of partner-vetted platforms rather than proprietary builds: boost.ai for AI, Mortgage Cadence for loan origination, Intuvo for CRM, and Econocheck/Tru Treasury/CU Certified/My Member Insurance Agency for respective product lines.

Revenue is generated through transaction-based fees, referral/affiliate income, and revenue-sharing arrangements with credit union clients. Specific streams include mortgage servicing residuals, vehicle service contract experience refunds (100% of unused premium returned to credit unions annually), Medicare supplemental referral fees via My Member Insurance Agency, and credit union subscription/referral revenue from Credit Union Trust. Pricing is negotiated individually and not publicly disclosed. The go-to-market is primarily direct sales led by CEO Melinda Spada, supplemented by partner referrals across the CUSO network. The company employs 1-10 people, has not raised outside funding, and has no disclosed revenue figures.

Name

Strategic Income Solutions

Legal name

Strategic Income Solutions, LLC

Website

https://gosis.org

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

1–10 employees

Short description

Strategic Income Solutions is a Michigan-based Credit Union Service Organization (CUSO) that aggregates vetted partner solutions across checking, vehicle, mortgage, healthcare, business, and AI/tech categories, enabling credit unions to generate non-interest fee income and enhance member services through a single procurement relationship.

Ownership category

akta.pro rank

Product category

Credit Union Services (CUSO Solutions)

NAICS

Activities Related to Credit Intermediation (5223)

SIC

Finance Services (6199)

akta.pro primary industry

Community Credit Unions (Retail/Consumer Focus) (FSABAEAA)

akta.pro secondary industry

Bank & Credit Union Personal Loans (Unsecured Installment) (FSAKAAAL)

Keywords

• Credit union services
• CUSO solutions
• Credit union consulting
• Non-interest income programs
• Financial partner solutions

Headquarters

HQ city

Frankenmuth

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Non-Interest Fee Income for Credit Unions: SIS helps credit unions generate non-interest fee income through various product offerings including checking solutions, vehicle service contracts, mortgage services, and Medicare supplemental solutions. Credit unions earn income from the sale and servicing of loans.
2. Lead/Referral Fees: Credit unions earn income from contact with qualified leads, particularly in Medicare supplemental solutions where My Member Insurance Agency pays referral income to credit unions
3. Vehicle Service Contract Premiums: Credit unions earn annual return of 100% of unused claim premium (experience refund) through the CU Certified vehicle service contract program
4. Mortgage Servicing Revenue: Monthly servicing income shared with financial institutions through Neighborhood Mortgage Solutions partnership. Credit unions also retain origination premium pricing for increased income
5. Trust Services Revenue: Credit unions earn revenue and receive marketing support services when referring members to Credit Union Trust for protecting and investing in their future

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

Strategic Income Solutions is a Credit Union Service Organization (CUSO) that aggregates, vets, and resells a suite of partner-branded financial solutions to credit unions and banks. Its offerings span AI/tech (boost.ai-powered chatbot, IT consulting), checking (Econocheck identity/financial wellness benefits), business solutions (Tru Treasury, Business Sense Checking), mortgage solutions (Neighborhood Mortgage Solutions with Mortgage Cadence and Intuvo), healthcare/Medicare supplemental (My Member Insurance Agency, Financial Wellness 360, Credit Union Trust), and vehicle protection (CU Certified mechanical repair coverage). Credit unions earn non-interest fee income and recurring servicing/referral revenue while gaining access to vetted products for member acquisition, retention, and risk mitigation.

Product overview

Strategic Income Solutions operates as a Credit Union Service Organization (CUSO) offering a suite of financial products and services to credit unions. The portfolio is organized around six core solution areas: AI/Tech Solutions (AI chatbot powered by boost.ai and IT consulting through Strategic Technology Advisors), Checking Solutions (retail checking with identity protection and financial wellness benefits via Econocheck), Business Solutions (treasury management through Tru Treasury, business checking via Business Sense/Econocheck, and trust services), Healthcare Solutions (Medicare supplemental insurance through My Member Insurance Agency, Financial Wellness 360, and Credit Union Trust services), Mortgage Solutions (correspondent lending via Neighborhood Mortgage Solutions with Mortgage Cadence and Intuvo integrations), and Vehicle Solutions (mechanical repair coverage through CU Certified). The company acts as an aggregator and integrator of partner solutions, enabling credit unions to acquire members, mitigate risk, and increase non-interest fee income.

Differentiator

Problem solved

Functional benefit

Products and services

• AI Chat/Voice Solutions AI-powered conversational and generative AI chatbot solution leveraging boost.ai technology, providing 24/7 member support, instant responses to inquiries, and personalized interactions using natural language processing, designed for credit unions to enhance member experience and streamline support services.
• Technology Advising & Consulting (Strategic Technology Advisors) IT consulting services for credit unions delivered through Strategic Technology Advisors, including Virtual CISO/CIO consulting, GLBA compliance assessment, ransomware readiness guidance, MS 365/Azure assessments, and general IT consulting.
• Treasury Management (Tru Treasury) Treasury management solutions offered through the Tru Treasury partnership, helping credit unions optimize cash management for business members by providing treasury tools, expertise, and products that complement business lending efforts.
• Checking Solutions (Econocheck) Retail checking solutions offered through the Econocheck partnership, providing credit union members with identity theft protection, cell phone protection, buyer protection, extended warranty, accidental death & dismemberment insurance, health discount savings, financial wellness resources, and telehealth services, while building non-interest income for the institution.
• Vehicle Solutions (CU Certified) Credit-union-created vehicle service contract (mechanical repair coverage) program delivered through the CU Certified partnership, providing members with extended mechanical repair coverage while returning 100% of unused claim premium annually to the participating credit union.
• Mortgage Solutions (Neighborhood Mortgage Solutions) Mortgage product offerings delivered through the Neighborhood Mortgage Solutions (NMS) partnership, providing adjustable-rate and fixed-rate mortgage loans, construction loans, home equity loans, and subservicing, with credit unions earning income from the sale and ongoing servicing of the loans.
• Medicare Supplemental Solutions (My Member Insurance Agency) Medicare supplemental insurance solutions delivered through the My Member Insurance Agency (MMIA) partnership, providing credit union members with expert guidance, paperwork assistance, and personalized service for retirement planning, with referral income paid to credit unions from qualified leads.
• Financial Wellness 360 Financial wellness program for credit union members offering budgeting techniques, credit report guidance, debt reduction coaching, foreclosure prevention, identity theft prevention, and health discount savings on prescriptions, dental, and vision services.
• Credit Union Trust Services Subscription-based trust services delivered through the Credit Union Trust CUSO partnership, providing credit union members with financial management support, asset protection, and peace of mind, while generating revenue for credit unions that recommend the service.
• Business Sense Checking Business checking enhancements offered through Econocheck, providing business members with data breach solutions, small business cyber monitoring, identity theft protection up to $1 million, cell phone protection, and employee benefits including retail discounts and health savings.

Quantifiable outcome

• Members save an average of $50/month with checking solutions
• +4 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability3 records

Feature5 records

Partnerships

13 partnerships are on record, tiered core, minor, supporting and flagship.

• Tru TreasurycoreStrategic or Co-development Partner · 1 January 2013Treasury management solutions partnership helping credit unions optimize cash management for business members. Tru Treasury provides expertise, tools, and products for delivering treasury solutions, complementing business lending efforts and helping credit unions grow business services.
• EconocheckcoreStrategic or Co-development PartnerRetail checking solutions partnership offering affordable checking solutions with value-added benefits including identity theft protection, cell phone protection, and health discount savings. Helps credit unions build non-interest income.
• CU CertifiedcoreStrategic or Co-development PartnerOnly credit union-created vehicle service contract (mechanical repair coverage) program. First program to give back 100% unused claim premium to participating credit union. Includes true $0 deductible, prorated cancellation, and international acceptance.
• Neighborhood Mortgage SolutionscoreStrategic or Co-development PartnerCredit Union Service Organization providing mortgage services to credit unions. Offers Mortgage Cadence loan origination system, Intuvo CRM, and provides monthly servicing income sharing with credit unions. Loans sold to Fannie Mae and serviced for loan life.
• My Member Insurance AgencycoreGTM or Marketing PartnerMedicare supplemental solutions partner recommended by SIS for credit unions. Credit unions earn income from qualified leads with no required licensing. Offers personalized service with over 40 years of combined team experience.
• Credit Union TrustcoreStrategic or Co-development PartnerCUSO offering subscription trust services to credit unions for growing member benefits and protections. Helps business owners protect assets. Credit unions earn revenue when recommending CU Trust to members.
• boost.aicoreTechnology or IntegrationAI chatbot and conversational AI technology partnership providing 24/7 member support with instant responses, natural language processing for personalized interactions, and automation of routine inquiries.
• Strategic Technology AdvisorscoreStrategic or Co-development PartnerIT consulting CUSO under Neighborhood Income Solutions sharing technology expertise and experience with credit unions. Offers virtual CIO/CISO consulting, GLBA compliance, ransomware readiness, and general IT consulting services.
• Nationwide (Pet Insurance)minorGTM or Marketing PartnerPet insurance provider through My Member Insurance Agency. SIS offers pet insurance from Nationwide, recognizing companion animals as family members deserving protection.
• Mortgage CadencesupportingTechnology or IntegrationWeb-based loan origination system providing paperless mortgage processing as one system of record for mortgage loans. Available through Neighborhood Mortgage Solutions partnership.
• IntuvosupportingTechnology or IntegrationCustomer Relationship Management technology available at discounted group rates through Neighborhood Mortgage Solutions partnership for credit union mortgage operations.
• Neighborhood Income SolutionsflagshipStrategic or Co-development PartnerParent organization of Strategic Income Solutions, collaboratively owned by three founding credit unions (Alpena Alcona Area Credit Union, Frankenmuth Credit Union, Team One Credit Union). Also parent to Neighborhood Mortgage Solutions and Strategic Technology Advisors.
• CU WealthNextsupportingStrategic or Co-development PartnerCUSO driving innovation with member wealth services. NIS (parent of SIS) is part owner of CU WealthNext.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• PSCU (now part of Velera): PSCU merged with CO-OP Financial Services to form Velera; historically a direct CUSO peer to SIS delivering payments, lending, and digital member experience solutions to credit unions.
• CU*Answers: CU*Answers is a credit union service organization providing core processing, digital banking, and back-office technology to credit unions. Directly comparable as a CUSO operating with a cooperative model serving small and mid-sized credit unions.
• CO-OP Financial Services (Velera): Velera (the combined entity of CO-OP Financial Services and PSCU) is one of the largest credit union service organizations, providing payments, lending, analytics, and digital services to credit unions. Directly comparable to SIS because both operate as CUSO intermediaries delivering outsourced, multi-product solutions to credit unions.
• Harland Clarke / Vericast: Harland Clarke provides checking account solutions, payment products, and marketing services to credit unions and banks. Directly comparable because SIS's Econocheck checking-solutions partnership competes in the same checking-enhancement, member-acquisition niche.

Emerging players

• Open Lending: Open Lending provides automated lending and risk analytics to credit unions and banks. An emerging player with partial overlap on the credit-union lending enablement dimension of SIS's mortgage and business solutions.

Broad incumbents

• Fiserv: Fiserv is a large financial services technology provider offering core processing, payments, and lending technology to credit unions and banks. Broad incumbent in credit union technology and outsourced services.
• CUNA Mutual Group / TruStage: TruStage (formerly CUNA Mutual) is a large, diversified CUSO providing insurance, lending, retirement, and investment products to credit unions and their members. Comparable to SIS as a broad incumbent operating in the credit union services space with overlapping protection/insurance offerings.
• Jack Henry & Associates: Jack Henry provides core processing, lending, and digital banking technology to credit unions and community banks. Comparable as a broad incumbent technology and services provider to the same client base of community-based credit unions.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/gosisorg

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Strategic Income Solutions