City of Terrebonne

What City of Terrebonne does

The City of Terrebonne (Ville de Terrebonne) is a municipal government entity incorporated under Quebec's Cities and Towns Act, founded in 1675 and serving a population of more than 125,000 citizens across the Lanaudière region of Quebec, Canada. It is the 10th largest city in Quebec and the 4th largest within the Greater Montreal Metropolitan Community (CMM). The municipality provides the full spectrum of public services — police, fire, water coordination, waste collection, snow removal, urban planning, permitting, tax administration, municipal court, leisure programming, libraries, and economic development — through a workforce of nearly 1,300 employees distributed across departments including police, fire, administration, leisure, public works, and urban planning.

The city's core technology layer is a citizen-facing digital ecosystem anchored on the terrebonne.ca website and built around several integrated platforms: an online citizen request portal (Mes requêtes / Portail de requêtes en ligne) launched March 2024 for real-time service-request tracking; a GIS-based interactive cartography system providing address-specific municipal information (collection zones, snow removal, zoning, electoral districts, outdoor facility status); the Loisirs+ registration platform for recreational activities; the Carte Accès Terrebonne mandatory citizen card; the Constats Express online infraction-payment system; the nJoyn recruitment platform; the Alerte Terrebonne emergency notification system; and the @TerrebonneWiFi free public wireless network deployed across municipal buildings, parks, libraries, and the Vieux-Terrebonne area. Back-office integrations include Smartsheet for form-based reservations, Cyberimpact for newsletter distribution, and SEAO for Quebec-mandated electronic tendering.

Revenue is generated primarily through residential and commercial property taxation, supplemented by development and permit fees, municipal court fines, and regulated fees for recreational services. Pricing is hybrid: most municipal services are tax-funded, the Carte Accès Terrebonne is provided free of charge to citizens, while permit and infraction fees are levied on a per-transaction basis. Service delivery operates through a hybrid model combining four physical libraries, the Bureau des citoyens (Citizen Services Office), the Hôtel de Ville, the Direction du développement économique single window for investors, and a Cour municipale that serves four municipalities — supported by mandated organizations (organismes mandataires) that administer delegated service areas in leisure, sports, social development, and seniors' programming.

Name

City of Terrebonne

Legal name

Ville de Terrebonne

Website

https://terrebonne.ca

Company type

Private

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

The City of Terrebonne (Ville de Terrebonne) is a Quebec municipal government serving 125,000+ citizens across Lanaudière with full public-service delivery — police, fire, permits, taxation, leisure, and libraries — through a nearly 1,300-person workforce and an integrated digital citizen-service platform.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Administrative and Support Services (561), Regulation, Licensing, and Inspection of Miscellaneous Commercial Sectors (92615)

SIC

Sanitary Services (4950), Refuse Systems (4953)

akta.pro primary industry

Local Transportation, Parking & Mobility Administration (BPAIACAM)

akta.pro secondary industries

Curbside, Loading Zone & TNC/Rideshare Management (BPABAKAG), Emergency Traffic Control & Scene Management (Lane Closures, Detours, TTC) (TLAJAJAG)

Keywords

• Municipal government services
• Public administration
• Recreational programs
• Waste management services
• Urban planning services

Headquarters

HQ city

Terrebonne

HQ country

Canada

HQ region

North America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain

Revenue model

1. Property Tax Revenue: Primary revenue source from residential and commercial property taxation. The city manages tax accounts and property evaluation roles.
2. Municipal Fines and Court Fees: Revenue from municipal court proceedings, traffic violations, and related fines processed through the municipal court system
3. Development and Permit Fees: Fees collected for permits, construction authorizations, zoning variances, business permits, and development approvals

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

The City of Terrebonne provides municipal government services to more than 125,000 residents of Terrebonne, Quebec, including public safety, urban planning, permitting and inspections, waste collection, recreational programming, library services, environmental subsidies, and community events. Service delivery is supported by a workforce of nearly 1,300 employees and a digital ecosystem comprising the Online Citizen Request Portal, the Carte Accès Terrebonne recreation card, the Loisirs+ programming platform, the interactive cartography/GIS tool, @TerrebonneWiFi public Wi-Fi, the Constats Express reporting tool, and Alerte Terrebonne emergency notifications.

Product overview

City of Terrebonne operates a comprehensive digital service ecosystem serving over 125,000 citizens through a unified municipal website and multiple interconnected digital platforms. The core offering consists of the citizen-facing website (terrebonne.ca) which serves as a centralized access point for all municipal services. Key digital products include the Online Citizen Request Portal (Portail de requêtes en ligne) for service requests and tracking; the Loisirs+ platform for recreational activity registration; the Interactive Cartography System (cartographie.ville.terrebonne.qc.ca) for GIS-based location services; the Carte Accès Terrebonne mandatory citizen card; the Constats Express online infraction payment system; the nJoyn-based online job application portal; and the free @TerrebonneWiFi public Wi-Fi network. The city also provides physical infrastructure services including recreational facilities (arenas, libraries, aquatic complex, parks, sports fields, trails), commercial waste collection, property tax management, and economic development support. Cultural programming includes free festivals such as POP ton été and La Bordée. Environmental services encompass subsidy programs and waste collection (organic, recycling, garbage). All services are available in French, reflecting the city's francophone identity under Quebec's language charter.

Differentiator

Problem solved

Functional benefit

Products and services

• Online Citizen Request Portal (Requêtes en ligne) Web-based portal through which residents of Terrebonne can submit, track, and manage non-urgent municipal service requests (such as pothole reporting, snow removal, bylaw concerns) directly with the city. Targeted at residents and property owners in Terrebonne.
• Carte Accès Terrebonne Free recreation and loyalty card for Terrebonne residents that grants access to preferential pricing and privileges on municipal leisure services, activities, and partner offers.
• Loisirs+ Programming Platform Online catalog and registration platform that lets residents browse, register for, and pay for recreational courses, activities, and programs offered by the City of Terrebonne.
• @TerrebonneWiFi Public Wi-Fi Free public wireless internet service available to residents and visitors at municipal facilities, libraries, and public spaces across Terrebonne.
• Constats Express Online self-service tool enabling residents to file quick municipal incident reports (such as bylaw infractions, nuisance, or property issues) directly with the City of Terrebonne.
• Alerte Terrebonne Notification service that delivers emergency alerts, public-safety bulletins, and important municipal communications to subscribed Terrebonne residents via SMS, email, or phone.
• Interactive Cartography Platform (Cartographie interactive) Web-based interactive GIS mapping platform that provides residents, businesses, and developers with access to property information, zoning data, and urban-planning information for the City of Terrebonne.
• Online Job Application System (Emplois)

Named customers3 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

Feature1 record

Partnerships

Twelve partnerships are on record, tiered minor and core.

• Centre régional de formation de LanaudièreminorStrategic or Co-development PartnerRegional training center partnership providing workforce development resources and support for local organizations.
• Espace OBNLminorStrategic or Co-development PartnerPartnership with OBNL (non-profit organization) support network providing resources and guidance for community organizations.
• Loisir et Sport LanaudièreminorStrategic or Co-development PartnerRegional leisure and sports organization partnership supporting recreational programming and organization development.
• Regroupement Loisir et Sport du QuébecminorStrategic or Co-development PartnerProvincial recreation and sports association partnership providing standards, resources, and professional development for leisure services.
• Table des partenaires du développement social de LanaudièreminorStrategic or Co-development PartnerRegional table of social development partners coordinating community wellness and social development initiatives in Lanaudière region.
• Université du Québec à Trois-Rivières (OQL)minorStrategic or Co-development PartnerPartnership with Observatoire québécois du loisir (OQL) for development of Info-Référence sheets and research-based resources for community organizations.
• La nouvelle société (formerly SODECT)coreStrategic or Co-development PartnerMandated organization administering social development programs and community services on behalf of the city.
• Les Complexes Sportifs de Terrebonne (CST)coreStrategic or Co-development PartnerMandated organization managing sports complexes and recreational facilities for the municipality.
• Le Groupe Plein Air Terrebonne (GPAT)coreStrategic or Co-development PartnerMandated organization for outdoor recreation, nature parks, and active lifestyle programming.
• La Cité GénérAction 55+coreStrategic or Co-development PartnerMandated organization providing services and programming for seniors aged 55 and over.
• Régie d'aqueduc intermunicipale des Moulins (RAIM)coreStrategic or Co-development PartnerIntermunicipal water system providing water supply services to Terrebonne residents.
• Ville de RepentignyminorStrategic or Co-development PartnerPartner municipality in water supply and intermunicipal service coordination.

Scale indicators6 records

Recent moves4 records

Expansion highlights6 records

Direct peers

• Ville de Gatineau: Western Quebec municipality of around 290,000 residents operating the same suite of municipal services (police, fire, water, waste, leisure, permitting) and serving as the urban counterpart to Ottawa, much as Terrebonne serves the northern Greater Montreal CMM.
• Ville de Longueuil: South-shore Greater Montreal municipality of approximately 250,000 residents with directly overlapping mandates: property taxation, municipal court, waste collection, recreational facilities, and economic development for a large suburban population.
• Ville de Repentigny: Neighboring Lanaudière municipality of approximately 85,000 residents and an active intermunicipal partner of Terrebonne via RAIM for water services; same provincial regulatory environment and overlapping service portfolio.
• Ville de Saguenay: Quebec regional city of roughly 145,000 residents with a similar mid-tier municipal mandate, including snow removal, water and waste services, and recreation — a useful peer for benchmarking operating costs and digital service penetration.
• Ville de Lévis: Quebec municipality of roughly 150,000 residents on the south shore, offering the same mix of property-tax-funded municipal services, recreational infrastructure, economic development, and digital citizen services as Terrebonne — making it one of the closest size-and-mandate comparables in the province.
• Ville de Sherbrooke: Quebec city of approximately 165,000 residents with a comparable service portfolio including municipal court, public safety, recreation complexes, and economic development, plus a similar bilingual/francophone service-delivery model in a mid-sized urban footprint.
• Ville de Laval: Quebec's third-largest city with around 440,000 residents, providing the same statutory municipal services at greater scale; comparable in service catalog (police, fire, water, permitting, recreation) and Greater Montreal CMM context, but materially larger.

Broad incumbents

• Ville de Montréal: Quebec's largest city and metropolitan anchor; broader portfolio than Terrebonne but the ultimate incumbent for the full range of municipal services (police, fire, water, permitting, recreation, economic development) in the same Greater Montreal CMM.
• Ville de Québec: Provincial capital and second-largest Quebec city with national-historic municipal mandates; comparable service lines (police, fire, waste, recreation, permitting) at much larger scale, useful as a ceiling reference for service complexity.

Regional players

• Ville de Mascouche: Adjacent Lanaudière municipality of around 50,000 residents offering the same Quebec-mandated municipal services; smaller scale but a natural regional peer given geographic adjacency to Terrebonne.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/terrebonneville
• YouTubeyoutube.com/channel/UCq5V8K8K8K8K8K8K8K8K8Kg
• Facebookfacebook.com/VilledeTerrebonne
• LinkedInlinkedin.com/company/ville-de-terrebonne
• Instagraminstagram.com/ville_terrebonne

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of Terrebonne