What Ville De Mascouche does

Ville de Mascouche is a municipal government entity in the Lanaudiere region of Quebec, Canada, serving approximately 50,000 residents within the MRC Les Moulins and the Communaute metropolitaine de Montreal. The municipality administers the full spectrum of local public services, including waste collection, snow removal, public safety, urban planning and zoning, permitting, tax collection, recreation programs, library services, and civic engagement. Its customer base is structurally the resident and property-owner population within its geographic jurisdiction, served via three primary channels: a multi-platform digital ecosystem (mascouche.ca website, Espace Citoyen citizen portal, FAQ knowledge base, and library portal), in-person service at city hall, and the 311 phone line.

The municipality operates a digital ecosystem built on third-party municipal technology platforms rather than proprietary systems. PG Solutions' Voila powers permit applications and tax accounts; Blanko's Pando platform hosts the citizen portal and website; SirsiDynix manages the library system; Amilia handles recreation activity registration; Talkdesk supports phone and chat communications; and Microsoft Bookings, Office, and Outlook provide scheduling and productivity infrastructure. Cloud hosting is provided by OVHCloud, with Metatracer deployed for personal information compliance under privacy law. The ecosystem is complemented by content modules including the M-Info municipal bulletin, M-Loisirs recreation newsletter, M-Agenda events newsletter, an interactive city map, address-based lookup, citizen consultation platform, climate resilience information hub, and a major infrastructure project tracker.

The revenue model is dominated by mandatory property taxes (taxes foncieres), payable in four annual installments with 12% interest on late payments, supplemented by transaction-based service fees for permits, facility rentals, and recreation activities. The municipality also collects school taxes on behalf of the Centre de services scolaire des Affluents and remits them to the school board. As a public-sector entity, Ville de Mascouche has no private ownership, no funding rounds, and no external investors; it is governed by an elected municipal council under Quebec law and subject to the regulatory framework of the Communaute metropolitaine de Montreal for regional planning purposes.

Name

Ville De Mascouche

Legal name

Ville de Mascouche

Website

https://mascouche.ca

Company type

Public

Operating status

Operating

Short description

Ville de Mascouche is a municipal government in Quebec, Canada, administering local public services — including permits, property taxes, waste collection, recreation, library, and public safety — to approximately 50,000 residents via a digital citizen portal, in-person city hall, and 311 service line.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (9251), Waste Collection (56211), Justice, Public Order, and Safety Activities (922), Administration of Environmental Quality Programs (9241), Administration of Economic Programs (9261)

SIC

Refuse Systems (4953), Sanitary Services (4950), Services-To Dwellings & Other Buildings (7340)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Solid Waste & Recycling Services Administration (BPAIACAH), Municipal Tax & Revenue Administration (Local) (BPAIACAD), Public Works / In-House Municipal Collection Operations (EUAIAAAF), Street & Public-Space Litter Collection (Bins, Parks, Transit) (EUAIAAAG)

Keywords

• Municipal services
• Public administration
• Waste collection
• Recreation programs
• Permit processing

Headquarters

HQ city

Mascouche

HQ country

Canada

HQ region

North America

Offices8 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Property Taxes (Taxes foncières): The municipality collects property taxes from residents, payable in 4 installments with annual interest of 12% on late payments. This is the primary revenue source for municipal operations and services.
2. Service Fees and Permits: Revenue from various municipal permits (construction, zoning, signage), facility rentals, activity registrations, and administrative services.
3. School Taxes (Taxes scolaires): Collection and remittance of school taxes to the Centre de services scolaire des Affluents.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels8 records

Core offering

Ville de Mascouche is a municipal government administering local public services for residents and businesses in the city of Mascouche, Quebec. Core offerings include waste and recyclable collection, snow removal, property tax billing, construction and zoning permits, public safety and police services, fire prevention, library services, sports and recreation programs, urban planning, municipal court, and citizen engagement through consultations and surveys. The city also collects and remits school taxes to the Centre de services scolaire des Affluents on behalf of the provincial government.

Product overview

Ville de Mascouche operates a multi-platform digital ecosystem consisting of four interconnected core digital properties: the primary municipal website (mascouche.ca) serving as the main information and service hub; the citizen portal (Espace Citoyen / citoyen.mascouche.ca) providing authenticated account management, alert subscriptions, and online request capabilities; the FAQ knowledge base (faq.mascouche.ca) covering 70+ municipal topic categories; and the library portal (biblio.ville.mascouche.qc.ca). These platforms are complemented by several module-level services including newsletters (M·Info, M·Loisirs, M·Agenda), online permit/request submission, an interactive mapping tool, address-based search, citizen consultation and survey tools, a climate resilience information module, and a major infrastructure project tracker. The ecosystem integrates third-party platforms for specialized functions: PG Solutions' Voilà for permits and tax accounts, Blanko/Pando for the citizen portal, SirsiDynix for the library, Amilia for activity registrations, Talkdesk for citizen communications, Microsoft Bookings for appointments, and Jobillico for employment postings.

Differentiator

Problem solved

Functional benefit

Products and services

• Waste Collection Services (Collectes) Scheduled curbside collection of garbage, recyclables, and organic waste for residents of Mascouche, with address-specific collection schedules available through the online address-search tool.

Quantifiable outcome

• Over 550 responses in urban planning consultation Phase 1
• +3 more outcomes

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

15 partnerships are on record, tiered core, standard and minor.

• PG SolutionscoreTechnology or IntegrationPG Solutions provides the 'Voilà' platform used for online permit applications, citizen reports, and municipal infraction contestations. This is a core technology platform for citizen service delivery.
• Blanko (Pando Platform)coreTechnology or IntegrationBlanko provides the Pando platform powering the Espace Citoyen (citizen portal) and hosts the city website. Also involved in citizen alert communications.
• SirsiDynixcoreTechnology or IntegrationSirsiDynix provides the library management system for the city's Bibliothèque Bernard-Patenaude and other library services.
• Amilia Inc.coreTechnology or IntegrationAmilia handles activity registration and booking for recreation programs and events offered by the city.
• TalkdeskstandardTechnology or IntegrationTalkdesk provides customer service technology for the city's chat and phone communications, including voice recording for quality control and call tracking.
• JobillicostandardChannel Partner/ Reseller/ DistributorJobillico is used for posting job opportunities and managing recruitment. They communicate candidate information including CVs to the city's HR department.
• Microsoft (Bookings, Office, Outlook)coreTechnology or IntegrationMicrosoft provides Bookings for online appointments, and the Office suite including Outlook for document storage and email communications.
• Google (Analytics, Ads, YouTube)standardTechnology or IntegrationGoogle Analytics for website traffic analysis, Google Ads for advertising, and YouTube for hosting council session webcasts.
• OVHCloudstandardTechnology or IntegrationOVHCloud provides cloud hosting services in conjunction with Blanko for the city's website infrastructure.
• MetatracerstandardTechnology or IntegrationMetatracer is used on city digital systems for personal information detection and privacy law compliance management.
• Oracle (Java)standardTechnology or IntegrationOracle Java cookies used on the Library portal to maintain depersonalized user sessions in Java web applications.
• EXO (Public Transit)standardStrategic or Co-development PartnerEXO provides public transit services in Mascouche area. The city coordinates with EXO on train whistle cessation requests and transit information.
• Équijustice Lanaudière SudminorStrategic or Co-development PartnerCommunity justice organization that may assist citizens in resolving neighbor disputes through mediation services.
• Hydro-QuébecstandardOthersProvincial electricity utility. City coordinates with Hydro-Québec for tree trimming near power lines and electric vehicle charging infrastructure.
• Centre de services scolaire des AffluentsstandardOthersSchool board for which the city collects and remits school taxes on behalf of the provincial government.

Scale indicators2 records

Recent moves1 record

Expansion highlights6 records

Direct peers

• Ville de Repentigny: Lanaudière-region municipality of similar population scale providing the same suite of municipal services. Comparable in tax base dynamics, suburban commuter profile, and bilingual regional planning context.
• Ville de Boucherville: Suburban Greater Montreal municipality of comparable demographic and socioeconomic profile. Comparable in service expectations, tax-base composition, and digital service delivery maturity.
• Ville de Terrebonne: Adjacent municipality also located within the MRC Les Moulins in Lanaudière, Quebec. Directly comparable in governance structure, service scope (waste, permits, recreation, taxes), population scale, and operating environment.
• Ville de Brossard: South-shore Greater Montreal municipality with a similar commuter-suburb profile. Comparable in resident demographics, infrastructure demands, and recreational programming scope.

Broad incumbents

• Ville de Longueuil: Agglomeration-level municipality in the Greater Montreal area offering an overlapping set of municipal services. Useful comparable for assessing service delivery scale, public safety operations, and tax administration complexity.
• Ville de Montréal: Metropolis of which Mascouche is a part via the Communauté métropolitaine de Montréal. Provides reference point for metropolitan service expectations, infrastructure investment scale, and digital service benchmarks.
• Ville de Laval: Larger Quebec municipality on the north shore of Montreal Island providing a broader portfolio of urban services. Comparable operating model and regulatory environment, with materially larger scale and scope.

Regional players

• Ville de Sherbrooke: Mid-sized Quebec municipality of broadly comparable population and service complexity. Useful for benchmarking operating budget composition, capital program delivery, and e-government maturity in a Quebec-specific context.

Others

• Amilia: Recreation and activity-registration platform used by Mascouche for leisure programming. An enabling technology vendor rather than a peer, but a key operational dependency for revenue capture in recreation services.
• PG Solutions (Voilà): Municipal software vendor whose Voilà platform powers Mascouche's permits and tax account. Not a peer in governance terms, but a tightly coupled ecosystem participant whose product roadmap and pricing directly affect Ville de Mascouche's service delivery economics.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/playlist?list=PLs65kyLSKlnKkr0gNReIWHtuXVAdpmA4H
• LinkedInlinkedin.com/company/ville-de-mascouche

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ville De Mascouche