Anyhour Solutions

What Anyhour Solutions does

Anyhour Solutions is identified in firmographics as a private U.S. firm founded in 1994, headquartered in Rockford, with 101-250 employees, specializing in outsourcing services for banks and credit unions. The detailed evidence base, however, describes SWBC, a privately held diversified financial services company headquartered at 9311 San Pedro Ave, Ste 600 in San Antonio, TX. SWBC's primary operating focus described in the source data is outsourced contact center services delivered to financial institutions and loan servicers through its "Total Contact Center Solutions" offering, which bundles customer service overflow, loan-by-phone intake, member service calls, payment transactions via the SWIVEL platform, inbound and outbound collections, CPI-plus-collections bundles, and IVR self-service. The underlying technology stack integrates directly with client core banking systems via Connect2Core, captures KPIs through the proprietary AP Portal (AutoPilot Risk Management Platform), and supports automated IVR self-service alongside live agent escalation. SWBC's broader portfolio includes mortgage lending, PEO and HR services, capital markets and fixed income trading, payment processing (SWIVEL), insurance tracking and placement (CPI and LPI), auto lending services, corporate training (Lumin360), and innovation products (Finalytics.ai and equipifi).

The business model is B2B managed services revenue generated through consultative direct enterprise sales to financial institutions, with service-level agreements and customized scripting that align each engagement with the client's brand and customer service standards. Revenue is driven by call volumes, scope of modular engagement, and bundled service adoption, with quote-based enterprise contracts and no publicly disclosed pricing. The go-to-market relies on relationship-led selling, on-site client visits, and trust-building through facility tours and operational transparency rather than digital marketing channels. The customer base spans small credit unions to large banks and loan servicers, with named client evidence limited to First Tech Federal Credit Union. The geographic footprint is concentrated in the United States, with operational contact center capacity based in Texas.

Name

Anyhour Solutions

Legal name

SWBC

Website

https://anyhoursolutions.com

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

101–250 employees

Short description

Anyhour Solutions provides outsourced contact center services to banks, credit unions, and loan servicers, with documented operations tied to SWBC's Total Contact Center Solutions platform integrating SWIVEL payments, IVR self-service, and Connect2Core core system access across the United States.

Ownership category

akta.pro rank

Product category

Financial Services Business Process Outsourcing

NAICS

Telephone Call Centers (56142)

SIC

Services-Facilities Support Management Services (8744), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Service Desk & ITSM Outsourcing (BPAEAMAF)

Keywords

• Outsourcing services
• Credit union services
• Bank outsourcing
• Financial services BPO
• Contact center services

Headquarters

HQ city

Rockford

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Contact Center Outsourcing Services: B2B outsourcing revenue from financial institutions seeking to extend their contact center capabilities. Services are sold as modular components (overflow, loan by phone, member service, payments, collections) that can be bundled or purchased individually. Revenue is generated through service agreements with institutional clients based on call volumes, service levels, and scope of engagement.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels1 record

Core offering

Anyhour Solutions is a privately held outsourcing firm that provides a wide range of outsourced services to banks and credit unions, including contact center support, member service, loan-by-phone intake, payment processing, and inbound/outbound collections. Services are sold as modular components that can be bundled or purchased individually, allowing financial institutions to extend service capabilities without the burden of in-house staffing. The firm leverages an integrated technology platform with core banking system connectivity and real-time KPI reporting to operate as a brand-aligned extension of client institutions.

Product overview

SWBC offers a unified platform-plus-modules architecture centered on Total Contact Center Solutions, which wraps multiple outreach services (member service, loan support, collections, and payment processing) into one holistic product. This core offering is complemented by supporting products including AP Portal for reporting and risk management, SWIVEL for integrated payment processing, and Connect2Core for real-time core system integration. Additional product lines span outsourced collections, insurance programs (CPI and LPI), auto lending services, and innovation tools like Finalytics.ai and equipifi. The portfolio serves financial institutions and loan servicers with both standalone and bundled service options.

Differentiator

Problem solved

Functional benefit

Brands

• Total Contact Center Solutions: Enterprise-level contact center services for financial institutions providing outsourced member service, product-specific support, overflow handling, and extended service hours.
• SWIVEL
• AutoPilot Risk Management Platform
• Lumin360
• Finalytics.ai
• equipifi

Products and services

• Total Contact Center Solutions Enterprise-level outsourced contact center services for financial institutions, providing a holistic solution that wraps member service, loan support, collections, and payment processing under one unified offering as an extension of the client's service team.
• Outsourced Collections Standalone outsourced collections service for financial institutions, supporting both inbound and outbound collection calls to delinquent accounts, capturing promise-to-pay agreements or collecting funds.
• Customer Service Overflow Contact center support during peak call volume periods, allowing financial institutions to outsource overflow calls while maintaining member satisfaction through reduced wait times.
• Loan by Phone Support Contact center representatives take account holders' necessary information to begin the loan application process, routing required loan information back to the financial institution for review and decision.
• Member Service Calls Call queue management service handling account-related questions, address updates, fraud inquiries, and other member service representative tasks on behalf of the client institution.
• Payment Transactions (Outsourced) Contact center representatives process payment-related calls using integrated SWIVEL systems, accepting payments and inputting them directly into borrower accounts with real-time data reflection via Connect2Core.
• AP Portal (AutoPilot Risk Management Platform) Exclusive reporting platform monitoring key performance indicators including total calls taken, average hold and talk times, abandoned calls, and total loan applications, with consolidated data from risk management and income generation products.
• SWIVEL Payment Processing Payment processing service integrated with contact center operations, enabling representatives to accept payments and input them directly into borrower accounts.
• Collection Self-Serve (IVR) Options Interactive Voice Response (IVR) services enabling borrowers to make late payments through automated prompts while maintaining access to live agent support.
• CPI and Collections Call Center Bundle Combined service handling both vehicle insurance verification (CPI) and collection calls in a single interaction for borrowers with missing insurance and delinquent loan payments.

Named customers1 record

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Two partnerships are on record, tiered core.

• SWIVEL (SWBC Payment Processing)coreTechnology or IntegrationSWIVEL is SWBC's proprietary payment processing technology integrated into the contact center platform. Contact center representatives use SWIVEL to accept payments and input them directly into borrower accounts, enabling end-to-end transaction processing within the outsourcing service.
• Connect2CorecoreTechnology or IntegrationCore banking system integration that enables immediate reflection of payment data in borrower accounts when SWIVEL payment processing is used through the contact center. Facilitates real-time account updates for financial institution clients with Connect2Core activated.

Scale indicators2 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• iQor: Outsourced customer support and collections BPO with specialized financial services capabilities including loan servicing support, inbound/outbound collections, and customer management.
• Concentrix: Large publicly-traded BPO delivering customer service, collections, and back-office support to financial institutions globally, with vertically-integrated technology platforms analogous to SWBC's integrated contact center stack.
• Foundever: Major customer experience BPO (formerly Sitel + SYKES) with deep financial services vertical, offering inbound/outbound contact center, collections, and member/customer service outsourcing to banks and lenders at global scale.
• TTEC Holdings: Customer experience BPO with TTEC Engage and TTEC Digital offerings serving banks, lenders, and fintechs with AI-enabled contact center, customer service, and collections outsourcing.
• Firstsource Solutions: Business process management company with a Banking & Financial Services vertical that delivers customer lifecycle management, collections, and loan servicing contact center support to FIs.
• StarTek: Customer experience BPO with financial services, collections, and customer management services; operates omnichannel contact centers with a comparable vertical mix to SWBC's contact center business.
• Sutherland Global: Digital transformation and BPO provider with significant financial services vertical, offering customer support, collections, and back-office services to banks, lenders, and credit unions.
• Teleperformance: Global BPO leader providing customer care, technical support, and collections outsourcing with significant financial services vertical exposure and multilingual 24/7 contact center capabilities.

Broad incumbents

• Genpact: Large global professional services and BPO firm with a major banking and financial services practice delivering customer service operations, collections, and risk/compliance support across the FI value chain.

Emerging players

• Helpware: Outsourced customer support, content moderation, and back-office BPO providing contact center services with growth-stage focus on fintech and financial services clients as an alternative to legacy BPOs.

Market position

Strengths1 record

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xtwitter.com/SWBCServices
• YouTubeyoutube.com/user/SWBCCorp
• Facebookfacebook.com/SWBCfinancialservices
• LinkedInlinkedin.com/company/anyhour-solutions

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Anyhour Solutions