Westers

What Westers does

Westers Automatisering & Consultancy B.V. (operating as Westers and Westers Groep) is a privately held Dutch managed ICT services provider founded circa 2000 and headquartered in Eemnes, with additional offices in Barendrecht and Apeldoorn. The company delivers managed IT, cloud, telephony, and security services exclusively to the Netherlands' primary healthcare sector (eerstelijnszorg), serving over 800 general practitioner practices, pharmacies, and mental healthcare (GGZ) institutions. Its core technology stack centers on Microsoft 365-integrated cloud infrastructure, healthcare information systems management (HIS for general practitioners via ChipSoft and iSOFT; AIS for pharmacies via Pharmacom), secure telephony with intelligent call routing, and a proprietary security platform branded MijnVeiligePraktijk (with the pharmacy-specific MijnVeiligeApotheek variant) that bundles 24/7 monitoring, security updates, and employee awareness training for NEN 7510, NIS2, and AVG compliance.

The company's revenue model is predominantly subscription-based managed services with annual billing, organized around four product pillars: ICT-Beheer (managed IT and proactive monitoring), Cloud (Microsoft 365 and Healthcare Cloud integration), Telefonie (cloud telephony and call queuing), and Security (MijnVeiligePraktijk compliance packages). Pricing is quote-based and tailored to practice size and requirements rather than publicly listed. Go-to-market is direct enterprise-style sales led by a Commercial Director, supplemented by a 24/7 support line that serves as both a retention mechanism and a bottom-of-funnel conversion channel. The company holds ISO 27001 and NEN 7510 certifications, leverages strategic partnerships with KPNHealth (connectivity), YourCloud (cloud infrastructure), and major HIS/AIS vendors, and operates through a portfolio of sub-brands (Westers Telecom, Westers FuTec, MijnVeiligePraktijk, MijnVeiligeApotheek, YourCloud) under the unified Westers Groep identity.

Name

Westers

Legal name

Westers Automatisering & Consultancy B.V.

Website

https://wac.nl

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

101–250 employees

Short description

Westers is a Dutch privately held managed ICT services provider serving over 800 primary healthcare practices — general practitioners, pharmacies, and mental healthcare institutions — across the Netherlands with managed IT, cloud, telephony, and security solutions under ISO 27001 and NEN 7510 certifications.

Ownership category

akta.pro rank

Product category

Healthcare Managed IT Services

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Office Administrative Services (5611), Facilities Support Services (561210)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Facilities Support Management Services (8744)

akta.pro primary industry

Workplace Service Desk & Onsite Support (Deskside/Field Services, VIP Support) (BPAEAIAJ)

akta.pro secondary industries

End-User Computing Outsourcing (EUC / Desktop Services) (BPAEAMAE), Identity & Access Management (IAM) Administration Services (BPAEABAJ)

Keywords

• Managed IT services
• Healthcare ICT
• Cloud and Microsoft 365
• Business telephony solutions
• Healthcare cybersecurity

Headquarters

HQ city

Eemnes

HQ country

Netherlands

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. ICT Management Services: Full-service IT management including daily administration, system maintenance, updates, and proactive monitoring. Customers receive continuous system availability without managing infrastructure themselves.
2. Cloud Services: Cloud infrastructure and Microsoft 365 services providing flexible, secure access to systems and data from any location.
3. Telephony Services: Business telephony solutions including cloud telephony, integrations, and call management for healthcare practices.
4. Security Solutions (MijnVeiligePraktijk): Complete security package including 24/7 monitoring, employee awareness training, and compliance support.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Core offering

Westers provides managed ICT services to Dutch primary healthcare providers, covering day-to-day IT administration, Microsoft 365 and cloud infrastructure, business telephony, and security/compliance bundles (MijnVeiligePraktijk and MijnVeiligeApotheek). Offerings are delivered as ongoing managed services with continuous monitoring, proactive updates, and 24/7 support tailored to general practitioner, pharmacy, and GGZ workflows.

Product overview

Westers is an ICT service provider offering a unified platform of managed IT services for primary healthcare (huisartsen, apotheken & GGZ). The core offering consists of ICT-Beheer (managed IT services), Cloud & Microsoft 365 (cloud infrastructure), Telefonie (business telephony), and Security solutions. Security offerings include MijnVeiligePraktijk (digital security for general practices) and MijnVeiligeApotheek (pharmacy-specific security). The portfolio also includes sub-brands YourCloud (cloud partner), Westers Telecom, and Westers FuTec. The company provides integrated solutions that support pharmacy information systems (AIS) including Pharmacom and general practitioner information systems (HIS), with cloud solutions incorporating Microsoft 365.

Differentiator

Problem solved

Functional benefit

Brands

• Westers Telecom: Telephony solutions brand for healthcare providers
• Westers FuTec
• MijnVeiligePraktijk
• MijnVeiligeApotheek
• YourCloud

Products and services

• ICT-Beheer
• Cloud & Microsoft 365
• Telefonie
• MijnVeiligePraktijk
• MijnVeiligeApotheek

Quantifiable outcome

• Reduced ICT disruptions and system outages through proactive monitoring
• +2 more outcomes

Named customers5 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Five partnerships are on record, tiered core.

• YourCloudcoreTechnology or IntegrationCloud infrastructure partner providing cloud solutions and services. YourCloud logo appears in the partner/certification section alongside KPNHealth.
• KPNHealthcoreTechnology or IntegrationHealthcare-focused telecommunications and connectivity partner providing network infrastructure for healthcare organizations.
• PharmacomcoreTechnology or IntegrationApotheekinformatiesysteem (AIS) vendor supported by Westers. One of the standard AIS systems Westers manages for pharmacy customers.
• ChipSoftcoreTechnology or IntegrationMajor HIS (Huisartsinformatiesysteem) vendor mentioned in cybersecurity context. Westers provides ICT services for practices using ChipSoft systems.
• iSOFTcoreTechnology or IntegrationHealthcare IT vendor providing HIS and other healthcare systems. Listed as a key vendor partner in the supplier section.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• KPN Health: Dutch telecom giant KPN's healthcare-vertical division offering connectivity, cloud, and ICT services to Dutch healthcare providers. Already named as a Westers partner; comparable offering to Westers' cloud and telephony stack but with vastly greater scale and telecom heritage.
• Cegeka: Belgium-headquartered European IT services group with significant Dutch operations covering managed services, cloud, and healthcare-vertical solutions. Broader portfolio and larger scale than Westers, but overlapping customer segments and managed-services offerings.
• Visma Connect / Visma Nederland: Nordic-headquartered European software and IT services group with significant Dutch healthcare and SMB software footprint. Comparable in targeting Dutch healthcare and SMB customers with software + adjacent services, though at much larger scale than Westers.

Direct peers

• Wortell: Dutch managed IT services and Microsoft-focused MSP with significant healthcare-vertical exposure. Comparable to Westers in target market (Dutch SMB/mid-market) and managed-services model, with similar Microsoft 365 and cloud-infrastructure offerings.
• Conclusion Consulting: Dutch IT consultancy and managed services provider with multiple vertical practices including healthcare. Comparable business model (managed services, Dutch market, mid-market focus) and offers a broader portfolio of services that Westers would not cover.
• ITQ: Dutch IT services firm specializing in enterprise infrastructure, virtualisation, and managed services. Similar customer profile (Dutch mid-market), similar managed-services delivery model, and overlapping vendor stack (Microsoft, VMware).

Emerging players

• ChipSoft: Leading Dutch vendor of HIS (Huisartsinformatiesysteem) software used by GP practices. A Westers partner/vendor; adjacent because ChipSoft increasingly bundles ICT-related services and could expand into managed-service territory that competes with Westers.
• Pharmacom: Dutch pharmacy information system (AIS) vendor used by pharmacies. A core Westers partner; adjacent because pharmacies form one of Westers' two primary segments, and Pharmacom's roadmap decisions directly affect demand for Westers' pharmacy-IT services.
• YourCare (Ecare): Dutch healthcare-IT specialist offering electronic patient records and ICT services for care providers. Comparable vertical focus (Dutch healthcare) and adjacent product set; smaller scale and more software-led than Westers, but overlapping end customers.

Regional players

• Legentic: Benelux-region managed security and IT services provider with healthcare and SMB exposure. Comparable managed-IT delivery model and security/compliance orientation; serves a broader Benelux footprint versus Westers' Netherlands-only focus.

Market position

Strengths2 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Subsidiaries5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Westers