Texas Panhandle Poison Center

Name

Texas Panhandle Poison Center

Legal name

Texas Poison Center Network

Website

https://poisoncontrol.org

Company type

Private

Founded year

1993

Operating status

Operating

Headcount range

1–10 employees

Ownership category

akta.pro rank

Product category

Poison Control Services

NAICS

Outpatient Mental Health and Substance Abuse Centers (621420)

SIC

Services-Health Services (8000)

akta.pro primary industry

Safety & Medical Contact Centers (AE Intake/Call Centers) (HLAGALAI)

akta.pro secondary industries

Pharmacovigilance, Medication Safety & Controlled Substance Diversion Monitoring (HLAFALAN), Symptom Checker & Self-Triage Platforms (HLALAJAB)

Keywords

• Poison control services
• Toxicology consultation
• Emergency hotline services
• Public health education
• Poison prevention

Headquarters

HQ city

Litchfield

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales, Others

Revenue model

1. State Equalization Surcharge Fee: Primary funding from Equalization Surcharge Fee imposed at 1.0% of charges for each customer's intrastate long-distance service. Funds remitted monthly to Texas Comptroller and appropriated to CSEC for regional poison center operations and telecommunications network.
2. HRSA Federal Grant: Federal grant funding from Health Resources and Services Administration (HRSA) of U.S. Department of Health and Human Services. Texas Panhandle Poison Center receives $83,181 with 89% financed with non-federal governmental sources.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels8 records

Core offering

The Texas Panhandle Poison Center provides free, 24/7 emergency toxicology consultation via a toll-free hotline (1-800-222-1222) and an online triage tool (webPOISONCONTROL) to all Texas citizens, with multilingual interpretation available in over 150 languages. The center also delivers public education, healthcare provider consultations, and community outreach focused on poison prevention, exposure management, and toxicosurveillance across a 71-county service region.

Product overview

The Texas Poison Center Network (TPCN) is a network of six regional poison centers (including the Texas Panhandle Poison Center) providing a unified suite of poison control services. The core offerings center on a 24-hour emergency hotline (1-800-222-1222) staffed by toxicology specialists, supplemented by the webPOISONCONTROL® online triage tool. These are supported by public education programs including fact sheets, Kid's Corner resources, and healthcare provider services. The network also provides multi-language support across 160+ languages and medication disposal guidance, all coordinated through a sophisticated telecommunications network linking the six regional centers.

Differentiator

Problem solved

Functional benefit

Brands

• webPOISONCONTROL: Online triage tool for poison emergencies accessible via webPOISONCONTROL.org/help/ or mobile app.

Products and services

• 24/7 Poison Emergency Hotline
• Online Poison Triage Tool (webPOISONCONTROL)
• Multilingual Interpretation Services
• Healthcare Professional Consultation Line Dedicated telephone line that allows physicians, nurses, EMS, and other licensed medical professionals across Texas to consult directly with board-certified medical and clinical toxicologists and Specialists in Poison Information on complex or hospitalized poisoning cases.
• Toxicosurveillance and Public Health Reporting Continuous surveillance of poisoning exposures reported to the center, with data shared with the Texas Department of State Health Services and the National Poison Data System to identify outbreaks, emerging threats, and mass-casualty/chemical-event incidents.
• Community Education and Outreach Programs Free in-person and virtual presentations, printed materials, and programming delivered to schools, parent groups, senior centers, PACE organizations, and community events across the 71-county service region, focused on poison prevention and safe use of medications and household chemicals.

Quantifiable outcome

• 87% of calls managed at home without hospital visits
• +4 more outcomes

Named customers6 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Twelve partnerships are on record, tiered core, major and minor.

• Texas Tech University Health Sciences CentercoreImplementation/ SI/ Consulting PartnerHost hospital for Texas Panhandle Poison Center. Provides facility, infrastructure, and administrative support for regional poison center operations serving the Texas Panhandle region.
• Commission on State Emergency Communications (CSEC)coreStrategic or Co-development PartnerState agency statutorily charged with administering the statewide poison control network. Created in 1987, administers funding from Equalization Surcharge Fee to regional poison centers. Shifted poison program administration to CSEC in 2009.
• North Texas Poison Center (Parkland Health)coreTechnology or IntegrationOne of six regional poison centers in Texas Poison Center Network. Linked via sophisticated telecommunications network with automatic call routing for statewide coverage.
• West Texas Regional Poison Center (University Medical Center of El Paso)coreTechnology or IntegrationOne of six regional poison centers in Texas Poison Center Network. Part of integrated statewide call routing system ensuring 24/7 coverage.
• Southeast Texas Poison Center (UT Medical Branch at Galveston)coreTechnology or IntegrationOne of six regional poison centers. During Hurricane Ike in 2008, this center temporarily closed and other centers managed its call volume, demonstrating network resilience.
• South Texas Poison Center (UT Health Science Center at San Antonio)coreTechnology or IntegrationOne of six regional poison centers in Texas Poison Center Network. Part of integrated statewide telecommunications network.
• Central Texas Poison Center (Scott & White Memorial Hospital)coreTechnology or IntegrationOne of six regional poison centers in Texas Poison Center Network. Contributes to statewide 24/7 poison center coverage.
• American Association of Poison Control Centers (AAPCC)majorStrategic or Co-development PartnerNational organization providing data system (National Poison Data System), surveillance authority from CDC, and standardization for all poison centers. Manages national data collection and public health authority functions.
• Centers for Disease Control and Prevention (CDC)majorStrategic or Co-development PartnerCDC grants AAPCC authority to conduct surveillance activities and function as public health authority, allowing disclosure of protected health information for public health purposes without individual authorization.
• U.S. Food and Drug Administration (FDA)minorStrategic or Co-development PartnerCollaborative relationship on Remove the Risk campaign to encourage safe disposal of unused prescription opioids. TPCN promotes FDA guidelines for medication disposal.
• ScholasticminorStrategic or Co-development PartnerPartnership to develop OTC Literacy program teaching middle school students about medication safety. Includes lesson plans, worksheets, assessment tools, and videos available online.
• Department of State Health Services (DSHS)coreStrategic or Co-development PartnerState health agency. TPCN performs public health functions for DSHS. Poison centers are exempt from HIPAA privacy regulations as public health authorities. DSHS determines TPCN as mechanism for collecting mandatory overdose reporting data under SB 43.

Scale indicators9 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• California Poison Control System: Single statewide poison center serving California with 24/7 hotline and toxicology consultations. Comparable in scope (statewide coverage), service delivery (telephone + online triage), and clinician staffing model.
• Missouri Poison Center: Single statewide poison center operated from a host hospital, providing 24/7 toxicology consultation and public education. Comparable as a regional/state poison center with similar hotline + education model.
• Florida Poison Information Center Network: Statewide network of poison information centers providing 24/7 toxicology hotline services. Directly comparable to TPCN in statutory structure, free service model, and HRSA-funded regional center operations.
• American Association of Poison Control Centers (AAPCC): National coordinating body for all U.S. poison centers; operates the National Poison Data System and grants public health authority status to TPCN. Most directly comparable as the umbrella organization of which Texas Panhandle is a member.

Regional players

• NYC Poison Control Center (NYC Health + Hospitals/Bellevue): Regional poison center covering the five boroughs of New York City. Comparable in 24/7 hotline operations and physician/pharmacist staffing, but serves a concentrated urban geography rather than a statewide region.

Emerging players

• Buoy Health: Digital symptom checker and triage platform that guides consumers to appropriate care. Comparable to webPOISONCONTROL as a self-service online triage tool, though general-purpose rather than toxicology-specialized.
• Up and Away (CDC/HRSA Medicine Safety Campaign): Federal public-private medication safety initiative focused on preventing accidental pediatric poisonings. Comparable to TPCN's medication safety and parental education programming, though as an awareness campaign rather than a clinical call center.

Broad incumbents

• 988 Suicide & Crisis Lifeline (SAMHSA): Federally funded 24/7 crisis hotline staffed by trained counselors. Comparable to TPCN as a federally supported, always-on emergency hotline with multilingual access, though focused on behavioral health crises rather than toxicology.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/txpoisoncontrol
• YouTubeyoutube.com/channel/UCeZ8rka7494aHTO4awr8haQ
• Facebookfacebook.com/TxPCN
• Pinterestpinterest.com/poisoncontrol
• LinkedInlinkedin.com/company/texas-panhandle-poison-ctr

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Texas Panhandle Poison Center