Reditus SGPS, SA

What Reditus SGPS, SA does

Reditus SGPS, SA is a Portuguese technology and outsourcing services group, founded circa 1975, that provides integrated IT services, business process outsourcing (BPO), contact center operations, staffing solutions, and professional training to enterprise clients. The company organizes its offering around four core service pillars: customer contact services (inbound/outbound support for banking, insurance, and telecom), back-office BPO (document management, digitization, conservation, and archival), IT infrastructure management and outsourcing (managed services, application development, information security), and staffing/workforce solutions. Its technology stack is built primarily on partnerships with major enterprise vendors including Microsoft (Gold Partner), OutSystems (Premier Partner), SAP (via former ROFF subsidiary), IBM, and HP, rather than proprietary platforms. The company serves multiple verticals including banking and financial services, telecommunications, public administration and healthcare, retail, energy, and transportation.

Reditus operates a B2B enterprise outsourcing model, generating revenue primarily through long-term contractual relationships with major clients in regulated sectors, with services typically billed on managed services or professional services arrangements via negotiated contracts. The company targets large enterprise clients through direct sales teams and account management, pursuing solution selling that combines multiple service lines into comprehensive outsourcing deals. The GTM motion emphasizes direct enterprise field sales with dedicated account managers maintaining client relationships and identifying upsell opportunities across the service portfolio. Geographic distribution centers on Portugal (Lisbon headquarters with regional offices across the country) with international presence in Brazil, Morocco, Mozambique, and Macau (through the former ROFF subsidiary).

The company was the first technology sector firm admitted to the Lisbon Stock Exchange (August 28, 1987) and held PSI-20 index membership from December 2004 to October 2006, before announcing its exit from Euronext Lisbon in September 2024. Revenue trajectory shows a declining pattern: €44.9M (2016) → €42.0M (2017) → €24.4M (2019) → €10.0M (1H 2020), with the November 2016 divestiture of the ROFF subsidiary contributing to the contraction. EBITDA margin stood at 12.8% in 1H 2020, with international sales representing 25% of total revenue. The company maintains a subsidiary structure including Reditus Consulting, Reditus Business Solutions, Ogimatech Portugal, All2IT, SolidNetworks, and Reditus Gestão.

Name

Reditus SGPS, SA

Legal name

Reditus SGPS - Sociedade Gestora de Participações Sociais, S.A.

Website

https://reditus.pt

Company type

Public

Founded year

1975

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Reditus SGPS, SA is a Portuguese technology and outsourcing services group providing contact center operations, BPO, IT infrastructure management, staffing, and training to enterprise clients in banking, telecommunications, public administration, and retail sectors across Portugal and international markets.

Ownership category

akta.pro rank

Product category

IT Outsourcing Services

NAICS

Telephone Call Centers (56142), Business Support Services (5614), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Business Service Centers (56143)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Processing & Data Preparation (7374), Services-Management Consulting Services (8742), Services-Engineering, Accounting, Research, Management (8700)

akta.pro primary industry

Business Process-Aligned IT Outsourcing (ITO + BPO Integrated) (BPAEAMAJ)

akta.pro secondary industries

IT Service Desk & End-User Support (L1/L2) (BPAAACAA), Print, Mailroom & Document Workflow Services (Inbound/Outbound Processing) (BPAAAKAL)

Keywords

• IT outsourcing services
• Business process outsourcing
• Contact center services
• Document digitization
• Managed IT services

Headquarters

HQ city

Alfragide

HQ country

Portugal

HQ region

Europe

Offices16 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. IT Services and Outsourcing: Revenue generated from comprehensive IT outsourcing contracts, IT infrastructure management, managed services, and application development. These are typically long-term contractual arrangements with enterprise clients, often involving multi-year commitments with recurring revenue streams.
2. Business Process Outsourcing (BPO): Revenue from BPO services including document management, digitalization, and specialized operational processes. Services are typically billed based on scope of work and volume of transactions processed.
3. Contact Center Services: Contact center outsourcing providing inbound/outbound customer service, technical support, and specialized helpline services. Revenue generated through service contracts with banking, insurance, and telecommunications clients.
4. Staffing Services: Staffing and workforce solutions providing temporary and permanent personnel for IT and business process functions.
5. Training Services: Business School and training services including technology certification programs (OutSystems, Microsoft, SAP) and professional development courses.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Reditus provides comprehensive IT outsourcing, business process outsourcing (BPO), contact center operations, staffing solutions, IT infrastructure management, managed IT services, information security, application development and integration, and document management/digitization services. The company delivers these services primarily to enterprise clients in banking, telecommunications, public administration, healthcare, and retail sectors in Portugal and selected international markets.

Product overview

Reditus SGPS, SA operates as a technology and outsourcing services group offering a portfolio of integrated services including Contact Center operations, BPO (Business Process Outsourcing), Staffing solutions, IT Infrastructure, IT Outsourcing, Managed IT Services, Information Security, Application Development and Integration, and Training/Business School programs. The company serves multiple sectors including Public Administration & Health, Telecommunications, Media & Utilities, Financial Services, and Consumer/Retail & Transportation. The product portfolio is organized around core service pillars—customer contact services, back-office BPO, staffing solutions, and IT services—with specialized solutions like document management and digitization integrated within the BPO offering. The company positions itself as an IT and outsourcing specialist with a focus on both human-centered services and technology solutions.

Differentiator

Problem solved

Functional benefit

Products and services

• Contact Center Outbound and inbound customer contact services including telephone support, sales campaigns, and specialized client helplines for banking, insurance, and tourism sectors.
• BPO - Business Process Outsourcing Comprehensive business process outsourcing services including document management, records processing, and operational support solutions for enterprise clients.
• Staffing Professional staffing and human resources solutions providing specialized personnel for various business needs and sectors.
• IT Infrastructure Technology infrastructure services including data center operations, network management, and system deployment solutions for enterprise clients.
• Managed IT Services Ongoing managed IT services with monitoring, alarm management, helpdesk support, and technical assistance for enterprise clients.
• Information Security Information security services including cybersecurity solutions, data protection, and compliance management for enterprise environments.
• Application Development and Integration Custom software development, application integration, and digital transformation solutions for enterprise clients.
• Business School / Training Professional training and development programs including IT certification courses, SharePoint academies, and technology skills development.
• Document Management and Digitization Document digitization, conservation, preservation, and archival management services including physical and digital document processing.

Quantifiable outcome

• 60% growth in HP Enterprise Group sales in 2014
• +3 more outcomes

Named customers15 records

Segments6 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Ten partnerships are on record, tiered core and secondary.

• HP Enterprise GroupcoreTechnology or IntegrationLong-standing partnership with HP for delivering enterprise technology solutions. Reditus achieved 60% growth in HP Enterprise Group sales in 2014. Partnership focuses on enterprise hardware, infrastructure, and service delivery capabilities.
• MicrosoftcoreTechnology or IntegrationGold partnership status maintained with Microsoft for technology integration and delivery. Reditus develops solutions using Microsoft technologies and provides related consulting services.
• IBMcoreTechnology or IntegrationRecognition as IBM Best Services Partner and Best Hardware Partner. Long-term collaboration in delivering technology solutions to Portuguese market.
• OutSystemscoreTechnology or IntegrationPremier partner status with OutSystems for low-code platform. Reditus promotes OutSystems academy training and develops solutions using the platform. Joint commercial and technological partnership.
• SAP (through ROFF subsidiary)coreTechnology or IntegrationROFF, a Reditus subsidiary, is a leading SAP HANA implementation partner. Extended partnership for training and SAP SuccessFactors functionality development. Leadership position in SAP HANA implementations.
• XeroxsecondaryChannel Partner/ Reseller/ DistributorService delivery partnership for document management and printing solutions. Xerox recognizes Reditus for accepting challenges with positive results.
• Digital GuardiansecondaryTechnology or IntegrationPartnership established to reinforce data protection capabilities. Enhances Reditus competencies in information security and data protection services.
• BiZZdesignsecondaryTechnology or IntegrationPartnership to help organizations manage and accelerate digital transformation processes using BiZZdesign enterprise architecture tools.
• FCT/UNL (NOVA School of Science and Technology)secondaryStrategic or Co-development PartnerAcademic partnership in Software Defined Networks (SDN) research area, combined with HP technology, for innovation in network technologies.
• JumpsecondaryStrategic or Co-development PartnerPartnership in new digital strategy for Sporting Clube de Portugal, supporting sports club's digital transformation initiatives.

Scale indicators8 records

Recent moves13 records

Expansion highlights6 records

Broad incumbents

• Teleperformance: World's largest contact-center/BPO operator with significant presence in Iberia serving banking, telecom, and public-sector clients; competes head-to-head with Reditus for similar enterprise deals.
• Capgemini: Global IT consulting, application development, and BPO leader operating across Iberia; overlaps with Reditus' IT outsourcing, application integration, and managed services lines for enterprise clients.
• Concentrix: Large global CX/BPO provider with extensive operations in Portugal and Iberia offering customer management, digital, and analytics services at much greater scale than Reditus.
• Sopra Steria: European IT services and BPO group with established presence in Iberia serving banking, public sector, and telecom clients — comparable vertical and service mix to Reditus at much larger scale.
• Indra: Spanish-headquartered IT services and BPO group with deep presence in Iberia across banking, public sector, telecom, and energy — closely overlapping with Reditus' vertical mix and IT + BPO service portfolio.
• NTT Data: Global IT services and consulting firm with strong Iberian operations (including legacy Everis); competes for the same enterprise IT outsourcing, application development, and SAP integration work Reditus pursues.

Direct peers

• Sitel (Foundever): Global customer-experience/BPO provider (now Foundever) with operations across Europe and Latin America; directly comparable to Reditus' contact-center and customer service outsourcing business serving telecom and financial services.
• Atento: Global BPO and contact-center outsourcing provider with strong presence in Iberia/Latin America; comparable to Reditus' contact-center, customer service, and BPO capabilities serving banking and telecom clients.
• Novabase: Portuguese IT services and outsourcing group offering application development, managed services, and BPO across banking, telecom, and public sector; highly comparable to Reditus in home market, customer verticals, and integrated IT/outsourcing model.
• Glintt: Portuguese-listed IT services company focused on application development, ERP, and managed services for enterprises and public sector; directly comparable to Reditus' IT services and systems integration offering.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/reditus-consulting-s-a-

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Reditus SGPS, SA