Vet Center

What Vet Center does

Vet Centers (Readjustment Counseling) is a community-based counseling program operated as a statutory component of the U.S. Department of Veterans Affairs (VA), under the Veterans Health Administration. Established by Congress in 1979 in response to Vietnam-era readjustment challenges, the program delivers confidential social and psychological services to combat Veterans, service members, and their families at no cost. Over time, eligibility has been extended to cover WWII, Korean War, Persian Gulf, OEF/OIF, and Global War on Terrorism cohorts, plus military sexual trauma survivors and bereaved family members of service members who died while on active duty.

The service portfolio centers on readjustment counseling delivered through three distribution channels: fixed community-based Vet Centers located in non-medical, easily accessible neighborhood settings; 84 Mobile Vet Centers (MVCs) — large vehicles equipped for confidential counseling with encrypted record access, deployed for remote outreach and emergency response; and a 24/7 Vet Center Call Center (1-877-927-8387) staffed by combat Veterans and family members. Specialized service lines include Bereavement Counseling, Military Sexual Trauma Counseling, substance abuse assessment and referral, VBA benefits explanation, employment referral, and screening for medical issues including TBI and depression. A 2024 Vet Center Scholarship Program was launched to support graduate-level mental health training for prospective Vet Center clinicians.

The business model is fully government-funded: there is no commercial revenue, no pricing, no co-pays, and no customer acquisition cost. All operating expenses are covered by federal appropriations, and services are described as prepaid through military service. The organization employs 10,000+ staff across the national network, including 24/7 crisis line integration (988, Press 1), and recently expanded by adding three new full Vet Centers and six satellite Outstations across multiple states and U.S. territories between 2024 and 2025. Marketing is conducted through VA's centralized digital channels (website, social, email) plus community outreach events and Post-Deployment Health Reassessment (PDHRA) programs.

Name

Vet Center

Legal name

Vet Centers (Readjustment Counseling), U.S. Department of Veterans Affairs

Website

https://vetcenter.va.gov

Company type

Private

Founded year

1979

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Vet Centers (Readjustment Counseling) is a community-based counseling program within the U.S. Department of Veterans Affairs that provides confidential, no-cost readjustment counseling to combat Veterans, service members, and their families via fixed centers, 84 Mobile Vet Centers, and a 24/7 call center.

Ownership category

akta.pro rank

Product category

Veterans Mental Health Services

NAICS

Administration of Veterans' Affairs (923140), Administration of Veterans' Affairs (92314)

SIC

Services-Social Services (8300), Services-Health Services (8000)

akta.pro primary industry

Veterans Affairs & Military Family Services (BPAIAHAL)

akta.pro secondary industry

Veterans/Military Hospitals & Federal Health Systems (HLAFAAAH)

Keywords

• Readjustment counseling
• Veteran mental health
• Military sexual trauma counseling
• Bereavement counseling services
• Community counseling centers

Headquarters

HQ city

Washington

HQ country

United States

HQ region

North America

Offices8 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Government-Funded Healthcare Services: Vet Centers are fully funded by the U.S. Department of Veterans Affairs as part of the Veterans Health Administration. All services are provided at no cost to eligible individuals, with costs covered through government appropriations. Services are described as 'prepaid through the Veterans military service.'

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels7 records

Core offering

Vet Center is a community-based counseling program under the U.S. Department of Veterans Affairs that provides confidential readjustment counseling and related psycho-social services to eligible Veterans, service members, and their families at no cost. Services include individual, group, marriage, and family counseling; military sexual trauma counseling; bereavement counseling; substance abuse assessment and referral; employment assessment and referral; and screening for TBI and depression.

Product overview

Vet Centers (Readjustment Counseling) is a community-based program under the U.S. Department of Veterans Affairs providing confidential counseling and support services to Veterans, service members, and their families. The core offering consists of readjustment counseling services delivered through three main channels: physical Vet Centers located in easily accessible neighborhoods, 84 Mobile Vet Centers that provide outreach to distant communities, and a 24/7 Vet Center Call Center (1-877-927-8387). Specialized services include Bereavement Counseling for surviving family members, Military Sexual Trauma Counseling for survivors of MST, and a Vet Center Scholarship Program supporting aspiring mental health professionals. All services are provided at no cost in a relaxed, non-medical setting with non-traditional hours to accommodate Veteran schedules.

Differentiator

Problem solved

Functional benefit

Products and services

• Vet Centers (Readjustment Counseling) Community-based counseling centers providing a wide range of social and psychological services, including professional readjustment counseling to eligible Veterans, service members, and their families to help with successful transition from military to civilian life. All services are confidential and provided at no cost.
• Mobile Vet Centers Large mobile vehicles with space for confidential counseling, used to provide outreach to eligible individuals in communities distant from existing services. 84 Mobile Vet Centers (MVCs) can access records through encrypted connection and support VA's emergency services mission.
• Vet Center Call Center Free, around-the-clock confidential call center (1-877-927-8387) where Veterans, service members and their families can talk about military experience or transition issues. Staff is comprised of combat Veterans from several eras as well as family members of Veterans.
• Bereavement Counseling Grief counseling providing assistance and support for family members of Armed Forces personnel who died in service, Veterans receiving Vet Center services at time of death, or Veterans and service members who die by suicide. Offered at no cost at community-based Vet Centers.
• Military Sexual Trauma Counseling Individual or group counseling, marital and family counseling, referral for benefits assistance, liaison with community agencies, and substance abuse information and referral services for Veterans or service members who experienced military sexual trauma, regardless of era of service.
• Readjustment Counseling Services Wide range of psycho-social services including individual and group counseling, family counseling for military-related issues, bereavement counseling, military sexual trauma counseling and referral, outreach and education, substance abuse assessment and referral, employment assessment and referral, VBA benefits explanation and referral, and screening and referral for medical issues including TBI and depression.
• Vet Center Scholarship Program Scholarship program created to help aspiring mental health professionals pursue accredited graduate degrees in mental health programs to support the Vet Center mission.

Quantifiable outcome

• All services strictly confidential and provided at no cost to eligible individuals
• +1 more outcomes

Named customers2 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Scale indicators3 records

Recent moves11 records

Expansion highlights5 records

Direct peers

• Cohen Veterans Network: A nonprofit that provides confidential, no-cost mental health care to Veterans, service members, and their families through a network of clinics. Directly comparable to Vet Centers in offering free counseling for PTSD, MST, and readjustment, but operates as a private nonprofit with faster scaling.
• Stop Soldier Suicide: A nonprofit focused on preventing Veteran suicide through one-on-one support, clinical care coordination, and connection to mental health resources. Directly comparable in providing confidential, Veteran-focused mental health support and referral services at no cost.
• Tragedy Assistance Program for Survivors (TAPS): A nonprofit providing bereavement support to families of military service members who have died. Directly comparable to Vet Center Bereavement Counseling in serving surviving family members of deceased service members and Veterans with grief counseling at no cost.
• Give an Hour: A nonprofit providing free mental health services to Veterans, service members, and their families through a network of volunteer licensed mental health professionals. Comparable as a no-cost Veteran-focused mental health provider using a distributed provider network model.
• Wounded Warrior Project: A nonprofit providing free mental health, physical rehabilitation, and support programs to post-9/11 wounded Veterans. Comparable in serving the same combat-Veteran population with mental health and readjustment support services, though focused on a narrower post-9/11 cohort.

Broad incumbents

• American Red Cross Service to the Armed Forces: Provides emergency communications, counseling, and support services to service members, Veterans, and their families. Comparable as a national-scale, federally-recognized support provider for the military and Veteran community with confidential services.
• U.S. Department of Veterans Affairs - Veterans Health Administration: VHA is the parent federal healthcare system that administers Vet Centers as part of its Readjustment Counseling Service. It operates VA medical centers, clinics, and mental health programs serving the same Veteran population but with a broader medical/clinical scope rather than community-based counseling specialization.
• Military OneSource: A DoD-funded program providing counseling, information, and support to service members and their families. Comparable in offering confidential 24/7 counseling and referral services to military community members, with broader scope including non-clinical support services.

Emerging players

• Headstrong Project: A nonprofit providing free, confidential, and stigma-free mental health treatment to post-9/11 Veterans and their families. Comparable as a no-cost Veteran-focused mental health provider but with a narrower post-9/11 specialization and private nonprofit operating model.

Others

• Make the Connection (VA): A VA public awareness campaign sharing Veterans' personal stories of mental health recovery and connecting Veterans with VA services. Functions as an outreach/referral channel within the broader VA ecosystem, complementing Vet Center's outreach efforts.

Market position

Competitive moat5 records

Key highlights7 records

Customer concentration

• Xx.com/DeptVetAffairs
• YouTubeyoutube.com/user/DeptVetAffairs
• Facebookfacebook.com/VeteransAffairs
• Instagraminstagram.com/deptvetaffairs

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Vet Center