The O'Neill Centre

What The O'Neill Centre does

The O'Neill Centre is a 162-bed long-term care (LTC) home located at 33 Christie Street in Toronto, Ontario, operating continuously since 1975. It provides 24-hour residential nursing care, accommodation, and specialized clinical programs to seniors requiring long-term support, including those with dementia, chronic illness, complex medical needs, and end-of-life care needs. The home offers three accommodation tiers (Private, Semi-Private, and Basic) plus short-stay respite care, and runs an integrated portfolio of clinical programs covering skin and wound management, falls prevention, responsive behaviour support, continence management, and palliative care. It is a recognized pioneer in on-site peritoneal dialysis since 1999 through a partnership with Toronto Western Hospital — a model now promoted provincially.

The business operates entirely within Ontario's government-regulated LTC system. All admissions are routed through Ontario Health atHome, the central placement agency, eliminating consumer-facing demand generation. Revenue is generated primarily through MLTC-regulated monthly accommodation co-payments, supplemented by additional unfunded services (e.g., hairdressing, transportation) and government subsidies for Basic Accommodation for lower-income residents. The home does not have proprietary technology products; operational technology consists of third-party platforms — WELBI for resident information management, ADP for payroll, Staff Schedule Care for scheduling, and Surge Learning for staff training. Its differentiated clinical and cultural positioning rests on accreditations including CARF (3-year award, 2024), the Butterfly Approach via Meaningful Care Matters Ltd (2022), and the OLTCA Excellence Canada Home of the Year (2015), as well as a culture-transformation philosophy branded as Making Every Moment Matter™.

The O'Neill Centre appears to operate within a broader portfolio under Responsive Health Management Inc., as evidenced by shared executive leadership (VP of Operations oversees multiple homes) and a cross-home Butterfly Journey documentary with Kindera Living referencing Dundurn Place and Hawthorne Place alongside O'Neill Centre. No parent-subsidiary corporate structure is formally disclosed. The home's strategic posture in recent years has centered on quality differentiation through accreditations, cultural transformation, and clinical specialization rather than expansion of bed count or geographic footprint.

Name

The O'Neill Centre

Legal name

The O'Neill Centre

Website

https://oneillcentre.ca

Company type

Private

Founded year

1975

Operating status

Operating

Headcount range

11–50 employees

Short description

The O'Neill Centre is a 162-bed long-term care home in Toronto, Ontario, operating since 1975 under Ontario's regulated LTC system. It provides 24-hour nursing care, accommodations, and specialized clinical programs — including dialysis, dementia, and palliative care — to seniors through Ontario Health atHome referrals.

Ownership category

akta.pro rank

Product category

Long-Term Care Services

NAICS

Nursing Care Facilities (Skilled Nursing Facilities) (62311), Nursing and Residential Care Facilities (623)

SIC

Services-Skilled Nursing Care Facilities (8051), Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Long-Term Care Nursing Homes (Custodial LTC) (HLADADAB)

akta.pro secondary industry

Assisted Living with Enhanced Care / High-Acuity (Aging-in-Place) (HLADABAC)

Keywords

• Long-term care services
• Senior residential care
• Nursing home accommodation
• Dementia care programs
• Respite care services

Headquarters

HQ city

Toronto

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Accommodation Co-payments: The O'Neill Centre generates revenue primarily through regulated accommodation co-payments charged to residents. These rates are standardized across Ontario and reviewed annually by the Ministry of Long-Term Care (MLTC). Residents pay different amounts based on their chosen accommodation type (Private, Semi-Private, or Basic). Additional unfunded services such as preferred accommodation upgrades, transportation, hairdressing, and personal services are charged above the base accommodation rate. Government subsidies are available for Basic Accommodation for lower-income residents.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

The O'Neill Centre is a 162-bed long-term care home in Toronto providing 24-hour residential nursing and personal care for seniors. It offers Private, Semi-Private, and Basic accommodations on a long-term basis plus a Short Stay/Respite program, in-home specialty clinics (dental, dermatology, audiology, optometry, foot care, psychiatry), specialized clinical programs (including on-site peritoneal dialysis, wound management, falls prevention, responsive behaviour, continence management, palliative care), recreation and wellness programs, and dietary/culinary services under a Person Centred Living Philosophy and the accredited Butterfly Approach.

Product overview

The O'Neill Centre is a 162-bed long-term care home in Toronto, Ontario providing a comprehensive portfolio of residential care services. The core offering includes three accommodation types (Private, Semi-Private, and Basic) for both long-term and short-stay residents. Care services are delivered through an integrated model combining Primary Care Services (physician visits, 24-hour nursing, diagnostic services, physiotherapy, occupational therapy), Specialized Clinical Programs (Skin Care, Falls Prevention, Responsive Behaviour, Continence Management, Palliative Care, and Peritoneal Dialysis), and In-Home Clinics (dental, dermatology, audiology, optometry, foot care, psychiatry). Resident engagement is supported through diverse Recreation Programs, the Music & Memory iPod program, and the Butterfly Approach—a person-centred dementia care philosophy. The organization operates under its brand philosophy 'Making Every Moment Matter™' and uses the WELBI software platform for resident information management. All services are delivered in keeping with a Person Centred Living Philosophy emphasizing autonomy, dignity, and emotional wellbeing alongside physical care.

Differentiator

Problem solved

Functional benefit

Brands

• Making Every Moment MatterTM: A trademarked program philosophy focusing on creating meaningful experiences for residents in long-term care.

Products and services

• Long-Term Accommodation (Private, Semi-Private, Basic) 162-bed long-term residential care home offering three accommodation types: Private (1 bed, private or shared bathroom), Semi-Private (2 beds, shared bathroom), and Basic (2 beds, shared bathroom). Rooms furnished with bed, night table, clothes closet, chair, and ensuite washroom. Pricing is regulated by the Ministry of Long-Term Care and billed monthly.
• Short Stay / Respite Care Accommodation Temporary residential care stay providing caregivers with a break from caregiving duties, with stays up to 60 continuous days or 90 days per calendar year. Extensions up to 60 days available via Ontario Health atHome under certain circumstances.
• Primary Care Services Comprehensive care package including weekly physician visits, 24-hour registered nursing care, diagnostic imaging, lab and pharmacy services, infection prevention and control, social work services, on-site laundry, daily housekeeping, physiotherapy, occupational therapy, and nursing restorative therapy. Available to all residents.
• In-Home Specialty Clinics On-site clinical specialist services including dental/dentures, dermatology, audiology, optometry, advanced foot care, psychiatry, mobility and seating assessments, and a mobile clothing store. Eliminates the need for off-site transportation for routine specialist appointments.
• On-Site Peritoneal Dialysis Program On-site peritoneal dialysis treatment for residents with renal disease, delivered by fully trained registered team members in partnership with Toronto Western Hospital Home Peritoneal Dialysis Unit (HPDU). First-of-its-kind program in Ontario long-term care; evening dialysis sessions allow residents to maintain an active daytime lifestyle.
• Resident Recreation and Engagement Programs Diverse weekly programming including fitness activities, music clubs, horticultural programs, multi-faith spiritual services, visiting pets, cultural and community events, art and creative pursuits, holiday celebrations, computer and library services, dementia programs, cultural dinners, Wii programs, Chinese fan dance, and intergenerational programs.
• Culinary and Dietary Services Dietary team prepares nutritious and culturally diverse meals with a Menu Development Team including Red Seal Chefs, Cooks, Food Service Managers, and Registered Dietitians. Residents receive three home-cooked meals and three snacks daily with two entrée choices at each meal.

Quantifiable outcome

• First long-term care home in Ontario to offer on-site peritoneal dialysis
• +2 more outcomes

Named customers1 record

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Partnerships

Eight partnerships are on record, tiered core, supportive, significant and established.

• Healthcare Excellence Canada (HEC)coreStrategic or Co-development Partner · 1 January 2022With a 2022 grant from Healthcare Excellence Canada, The O'Neill Centre is using the QUIS (Quality of Interactions Schedule), a novel approach in Canadian Long-Term Care, to target, measure and improve the quality of interactions between team members and residents. The goal is to increase meaningful interactions and improve resident quality of life.
• Meaningful Care Matters Ltd (MCM)coreStrategic or Co-development Partner · 1 January 2022UK-based organization providing training for the Butterfly Approach - a culture transformation initiative renowned for fostering deep emotional connections between team members and residents. The O'Neill Centre received accreditation from Meaningful Care Matters in the Butterfly Approach. Also provides QUIS training for measuring interaction quality.
• WELBIsupportiveTechnology or Integration · 1 January 2022Collaboration with WELBI to use their retirement living software customized for Long-Term Care. The software captures and shares among team members an in-depth understanding of resident histories, capabilities, preferences, likes and dislikes to inform daily living, team member and resident interactions, and to create individualized recreational plans.
• Kindera™ LivingsupportiveStrategic or Co-development Partner · 1 January 2022Together with Kindera Living, The O'Neill Centre produced a documentary of the Butterfly Journey undertaken over the last 2+ years at three long-term care centres. This documents the culture change and person-centred care transformation journey.
• Centre for Aging and Brain Health Innovation (CABHI)significantStrategic or Co-development Partner · 1 January 2017CABHI awarded The O'Neill Centre investment funding for their project 'Advancing Recreation and Cognitive Engagement through Technology & Linked Senior and Responsive Health Management Inc.' CABHI is a collaboration providing over $8.3 million in investment support for solutions improving quality of life for older adults with dementia.
• Toronto Western Hospital - Home Peritoneal Dialysis Unit (HPDU)coreStrategic or Co-development Partner · 1 September 1999In partnership with Toronto Western Hospital's Home Peritoneal Dialysis Unit since September 1999, The O'Neill Centre has been providing on-site peritoneal dialysis treatment. This was the first of its kind in long-term care and today serves as the model for care supported and promoted by the Ministry of Health and Long-Term Care. The program offers individuals with renal disease the opportunity to receive daily treatment by fully trained registered team members at the home. A nurse from HPDU visits regularly and a Nephrologist visits monthly.
• Toronto Intergenerational Partnerships (TIGP)establishedStrategic or Co-development Partner · 1 January 1995Long-standing partnership since 1995 aimed at strengthening community relationships between schools and long-term care homes. Received TIGP's highest honor - the Community Partnership Award in June 2013.
• Ontario Health atHomecoreChannel Partner/ Reseller/ DistributorOntario Health atHome is the central agency that creates and manages all applications for every long-term care home in Ontario. They serve as the single point of access for information about and admission to long-term care. Caseworkers visit applicants to complete application packages and send them to the homes of the applicant's choosing.

Scale indicators2 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• Amica Senior Lifestyles: Canadian operator primarily focused on premium independent and assisted living residences for seniors. Comparable as a high-end seniors' living brand targeting similar family decision-makers, though less focused on regulated long-term care (medical/nursing) beds than O'Neill Centre.

Direct peers

• Sienna Senior Living: One of Canada's largest owners and operators of seniors' living and long-term care residences, with a portfolio that includes dozens of Ontario LTC homes. Directly comparable as a multi-site LTC operator competing for the same Ontario Health atHome placement referrals.
• Extendicare: Long-standing Canadian operator of long-term care homes and retirement residences, with significant Ontario LTC exposure. Directly comparable in service mix (24-hour nursing, accommodation tiers, government-funded care) and regulatory profile under the Fixing Long-Term Care Act.
• The Responsive Group (Responsive Health Management): Ontario-based operator of multiple long-term care homes, including O'Neill Centre, Dundurn Place, and Hawthorne Place. Highly comparable given shared executive leadership and a portfolio of regulated Ontario LTC homes under the same Butterfly Approach transformation.
• AgeCare: Canadian operator of continuing care communities, supportive living, and long-term care homes across multiple provinces. Comparable in service scope (residential care, clinical programs, dementia care) and reliance on publicly regulated funding.
• Baycrest: Toronto-based academic health sciences centre focused on aging and seniors' care, including on-site long-term care. Comparable as a Toronto seniors' residential and clinical care provider competing for similar resident referrals and family audiences.
• Revera Inc. Owner and operator of retirement residences, long-term care homes, and other seniors' living services across Canada, including Ontario. Directly comparable as a multi-site LTC/seniors operator with a similar mix of accommodation and care services under regulated pricing.
• Chartwell Retirement Residences: Major Canadian seniors' housing operator with a substantial Ontario portfolio spanning retirement residences and long-term care homes. Comparable in revenue model (regulated accommodation and care services) and in serving the same Ontario referral network.
• Verve Senior Living: Canadian operator of retirement residences and long-term care homes, including Ontario sites. Comparable in operating regulated LTC homes competing for Ontario Health atHome placements with similar accommodation and care service models.
• All Seniors Care Living Centres: Privately held Canadian operator of retirement residences and long-term care homes. Comparable in offering 24-hour nursing care, multi-tier accommodation (private/semi-private/basic), and engagement with Ontario's regulated LTC system and placement agencies.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about The O'Neill Centre