What Pakistan Post does

Pakistan Post is the national postal service of Pakistan, operating as a government department under the Ministry of Communications since 1947. The organization runs a nationwide network of more than 4,000 post offices, including General Post Offices (GPOs), branch post offices, and specialized counters at airports, railway stations, and hospitals. Its service portfolio spans core mail delivery (Urgent Mail Service, Express Mail Service, EMS Plus, Registered Post, Fax Mail Service), same-day and overnight delivery in 27 metropolitan cities, financial services (Urgent Money Order, Fax Money Order, Electronic Money Order, Cash on Delivery), customs duty collection on inbound international mail, and ancillary services such as postal rest-house rentals and bill collection (with electricity bill collection discontinued in February 2026).

The organization's underlying technology stack is centered on the proprietary EMTTS (Express Mail Track & Trace System) for parcel tracking via the ep.gov.pk portal, supplemented by two mobile applications (Pakistan Post app and the UPU-developed EAD app) and a Customer Care Center hotline (051-111-111-117). International export services are delivered through logistics partnerships with UPS, FedEx (via Gerry's International), DHL Pakistan, Focus Technologies, and Universal Logistics, reaching 239 destinations worldwide. Backend systems include IPS, MDUS, CMS, and the EMTTS baseline — all maintained under a contract awarded to 360 Technologies.

Pakistan Post's business model combines per-transaction fees on mail, parcel, and financial services with one-time rental income from rest houses and commissions on customs duty and COD collections. Customer segments are split between retail consumers (long-tail walk-in traffic for money orders, COD, and basic mail), bulk mailers and corporate clients (who receive discounted tariffs, pickup, and credit arrangements), and government departments (exempt from advance payment). Go-to-market is hybrid: direct-to-consumer via the post office counter network and self-service mobile/web channels, combined with enterprise field sales for corporate accounts and bulk mailers. Recent strategic emphasis is on automation under a CDWP-approved Rs79 billion project portfolio and digital partnerships (e.g., the April 2026 MoU with PTA), while legacy low-margin services (electricity bill collection) are being wound down.

Name

Pakistan Post

Legal name

Pakistan Post Office

Website

https://ep.gov.pk

Company type

Private

Founded year

1947

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Pakistan Post is the national postal service of Pakistan, operating 4,000+ post offices providing mail, parcel, express, and financial services (money orders, COD) to retail consumers, corporate bulk mailers, and government departments nationwide and internationally.

Ownership category

akta.pro rank

Product category

Postal and Logistics Services

NAICS

Postal Service (4911), Couriers and Express Delivery Services (4921), Direct Mail Advertising (54186)

SIC

Services-Mailing, Reproduction, Commercial Art & Photography (7330), Services-Direct Mail Advertising Services (7331)

akta.pro primary industry

Post Office Network & Retail Counter Services (TLAAAAAF)

akta.pro secondary industries

Domestic Parcel Post / Ground Parcels (TLAAAAAB), Parcel Inject / Postal Workshare (Last-Mile Handoff) (TLAAACAJ), International Parcel Post (Inbound/Outbound) (TLAAAAAL), Priority / Expedited Mail (Non-Time-Definite) (TLAAAAAE), International Letter Post (Inbound/Outbound) (TLAAAAAK)

Keywords

• Postal services
• Mail delivery
• Parcel logistics
• Money order transfer
• Express mail

Headquarters

HQ city

Islamabad

HQ country

Pakistan

HQ region

Asia

Offices13 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain

Revenue model

1. Postal Services: Revenue from mail and parcel delivery services including Urgent Mail Service (UMS), Express Mail Service (EMS), Mail Service Plus (EMS Plus), Fax Mail Service, Registered Post, and Same Day Delivery. Services available for both domestic and international destinations.
2. Financial Services: Money transfer services including Fax Money Order (FMO), Urgent Money Order (UMO), Electronic Money Order (EMO), and Cash on Delivery (COD) services generating commission fees.
3. Bill Collection: Collection of utility bills (electricity, telephone, gas) at post office counters. Note: Electricity bill collection service has been officially discontinued with consumers advised to use alternative payment channels.
4. Rest House Facilities: Rental income from postal rest houses available to the general public and serving/retired officials across various cities in Pakistan.
5. Customs Duty Collection: Collection of customs duties on behalf of Pakistan Customs for inbound international mail articles.

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels4 records

Core offering

Pakistan Post is the national postal service of Pakistan providing domestic and international mail and parcel delivery services including Urgent Mail Service (UMS), Express Mail Service (EMS), EMS Plus, Registered Post, and Same Day Delivery. It also offers financial services such as Fax Money Orders (FMO), Urgent Money Orders (UMO), Electronic Money Orders (EMO), and Cash on Delivery (COD), supported by a nationwide network of post offices and digital tracking through the EMTTS system.

Product overview

Pakistan Post operates as a comprehensive postal and financial services provider with a network of over 4,000 post offices across Pakistan. The organization offers a multi-tiered portfolio comprising core mail delivery services (UMS, EMS, EMS Plus for international), same-day and overnight express options, financial services including money orders (FMO, UMO, EMO), and cash-on-delivery capabilities. The product ecosystem includes digital infrastructure through EMTTS tracking system, mobile applications, and customer care centers, complemented by physical services such as rest house facilities and e-commerce facilitation centers. The portfolio operates as a platform model where basic postal delivery is enhanced through premium express tiers and integrated financial services, with recent digitalization efforts underway as part of government automation initiatives.

Differentiator

Problem solved

Functional benefit

Brands

• EMTTS: Express Mail Track & Trace System for tracking postal items

Products and services

• Same Day Delivery Service (SDDS)

Quantifiable outcome

• Achieved 55th position out of 162 countries in UPU Postal Ranking Index in 2022, moving up 7 positions from previous ranking
• +1 more outcomes

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature3 records

Partnerships

Seven partnerships are on record, tiered core.

• Pakistan Telecommunication Authority (PTA)coreStrategic or Co-development Partner · 8 April 2026PTA and Pakistan Post signed a Memorandum of Understanding to strengthen collaboration in advancing Pakistan's digital ecosystem. The agreement establishes a framework for information sharing, mutual cooperation, and coordination across key areas including digital postal services, e-governance, cybersecurity, and infrastructure utilization. This partnership is aligned with the government's Digital Pakistan vision.
• DHL Pakistan (Pvt) LimitedcoreTechnology or IntegrationContract partner for EMS-Plus international delivery service under the Directorate General Pakistan Post Office. DHL serves as delivery partner for exports to multiple countries.
• Gerry's International (Pvt) LimitedcoreTechnology or IntegrationGerry's International is a licensee of Federal Express Corporation and serves as a delivery partner for EMS-Plus international export services.
• Universal Logistics (Pvt) LimitedcoreTechnology or IntegrationAuthorized service contractor of UPS serving as delivery partner for EMS-Plus international parcel exports.
• Focus Technologies (Pvt) LimitedcoreTechnology or IntegrationDelivery partner for EMS-Plus international export services under the Directorate General Pakistan Post Office Islamabad.
• 360 Technologies (Pvt) LtdcoreTechnology or IntegrationBaseline contract awarded for EMTTS (Express Mail Track & Trace System), IPS, MDUS, and CMS systems implementation and maintenance.
• Controller General of Accounts (CGA)coreOthersCGA took over Pakistan Post accounts following a decision by the Lahore High Court issued on May 22. This represents a significant change in financial oversight of the organization.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• SingPost (Singapore Post): Singapore's national postal operator that has evolved into a regional e-commerce logistics player. Comparable to Pakistan Post as a national postal operator transitioning into e-commerce and parcel services, but at a smaller and more advanced scale.
• Deutsche Post DHL: Global postal and logistics group combining Germany's national postal service (Deutsche Post) with DHL's worldwide express and logistics network. Comparable in international parcel/EMS operations; DHL Pakistan is also a direct delivery partner for Pakistan Post's EMS-Plus export service.
• Royal Mail: UK's designated universal postal service operator offering domestic and international parcels, tracked services, and same-day/next-day tiers. Comparable to Pakistan Post in product mix (letters, parcels, tracked, express) and USO mandate, though operating in a more mature market.
• USPS (United States Postal Service): Independent agency of the U.S. federal government operating the national postal system. Comparable in scale, USO obligations, and product portfolio (Priority Mail, Express Mail, international EMS, money orders) to Pakistan Post.

Direct peers

• M&P (Muller & Phipps) Logistics: Pakistani courier and logistics operator offering domestic and international parcel services and COD. Directly competes with Pakistan Post on urban parcel and money-order/COD services.
• Leopard Courier: Major Pakistani private courier competing with Pakistan Post on domestic parcels, COD, and same-day/next-day delivery across urban Pakistan. Overlaps directly with UMS, SDDS, and COD product lines.
• BlueEx: Pakistan-focused e-commerce logistics company specializing in last-mile delivery and COD for online merchants. Direct competitor to Pakistan Post in the e-commerce facilitation and COD segments.
• TCS (TCS Private Limited): Pakistan's largest private-sector courier and logistics company, offering domestic and international parcel, COD, and e-commerce logistics. Directly competes with Pakistan Post in the Pakistani domestic parcel and COD market, including same-day and next-day delivery in major cities.
• India Post: National postal operator of India operating under the Department of Posts. Closest functional peer to Pakistan Post: government-owned, offers mail, parcel, financial services (Savings Scheme, Money Order), and universal service obligation across rural and urban geographies.

Regional players

• Emirates Post Group: National postal operator of the UAE offering domestic and international mail, EMS, and financial services. Functionally comparable to Pakistan Post as a UPU-affiliated regional postal operator with similar money-order and parcel product lines.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/pakpostt
• LinkedInlinkedin.com/company/pakistan-post

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Pakistan Post