Sound Health & Wellness Center

What Sound Health & Wellness Center does

Sound Health & Wellness Center (legal entity: Sound Health & Wellness Trust) is a non-profit Taft-Hartley health and welfare trust established in 2008 and headquartered in Bothell, Washington. The trust is jointly managed by participating labor unions and employer plan sponsors under U.S. multi-employer benefit trust law, providing health and wellness benefits to more than 51,000 participants across western Washington. The participating unions are UFCW Local 3000, Teamsters Local 38, and UFCW Local 367. Operations cover medical, dental, vision, prescription drug, disability, and mental health benefits, with retiree medical and prescription drug benefits having been terminated effective December 31, 2018.

The trust offers two primary health plan options—a PPO plan and a Kaiser Permanente integrated plan—supported by a comprehensive wellness ecosystem branded as Sound Support. Sound Support bundles LiveWell Fit (fitness incentive program tied to HRA funding), LiveWell Health Coaching (phone-based coaching), Guardian Nurses (in-person care coordination), Doctor On Demand (24/7 virtual care), WebMD ONE (health tracking platform), Wondr Health (digital weight management), Condition Management (chronic disease support), and Quit Tobacco Coaching. Additional ancillary benefits include a Health Reimbursement Arrangement (HRA) that rewards healthy behaviors, Tier 0 prescriptions at $0 copay, preventive care at 100% coverage, a 24/7 nurse line, and dental coverage through Delta Dental of Washington.

The business model is governed by collective bargaining agreements: employers and unions fund the trust through per-hour contributions negotiated in labor contracts, and the joint board of trustees administers benefits and investments. Revenue is therefore not generated through commercial pricing but through contracted contributions, with the trust functioning as a cost-management and benefit-delivery vehicle rather than a profit-seeking enterprise. Third-party administrators (Zenith-American Solutions) handle eligibility and claims processing, while partner vendors deliver specialized wellness and clinical services. The organization employs 101–250 staff and does not disclose revenue, funding, or financial performance figures, consistent with non-profit trust reporting norms.

Name

Sound Health & Wellness Center

Legal name

Sound Health & Wellness Trust

Website

https://soundhealthwellness.com

Company type

Private

Operating status

Operating

Headcount range

101–250 employees

Short description

Sound Health & Wellness Center is a non-profit Taft-Hartley trust jointly managed by unions (UFCW Local 3000, Teamsters Local 38, UFCW Local 367) and employers, providing medical, dental, vision, and wellness benefits to more than 51,000 participants in western Washington through PPO and Kaiser Permanente plan options.

Ownership category

akta.pro rank

Product category

Health Benefits Trust

NAICS

Health and Welfare Funds (525120), Insurance and Employee Benefit Funds (5251)

SIC

Hospital & Medical Service Plans (6324), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Taft-Hartley / Union Multiemployer Group Health Plans (FSAIAFAG)

akta.pro secondary industries

Virtual Preventive Care & Wellness Coaching (incl. lifestyle medicine) (HLALADAK), Wellness Program Design & Accountability Coaching (HSADAGAC), Health, Wellness & Patient Communities (MPACAJAL)

Keywords

• Taft-Hartley health trust
• Union health benefits
• Employer-sponsored wellness
• Health reimbursement arrangement
• Multiemployer benefit plan

Headquarters

HQ city

Bothell

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Supply Chain

Distribution channels3 records

Marketing channels4 records

Core offering

The Sound Health & Wellness Trust is a Taft-Hartley trust jointly managed by participating unions and employers, providing comprehensive health benefits to more than 51,000 participants through PPO and Kaiser Permanente plan options. Core offerings include medical, dental, vision, prescription, and disability coverage, supplemented by the Sound Support wellness ecosystem that bundles fitness incentives (LiveWell Fit), phone-based health coaching, Guardian Nurses care coordination, virtual care (Doctor On Demand), chronic condition management, tobacco cessation, and weight management (Wondr Health). Benefits are funded by employer and union contributions negotiated through collective bargaining.

Product overview

Sound Health & Wellness Trust operates as a Taft-Hartley health and welfare trust managed jointly by unions and employers, serving more than 51,000 participants. The organization offers two primary health plan options: PPO and Kaiser Permanente. The core product is the comprehensive benefit package that includes medical coverage, but is notably differentiated by Sound Support—an innovative wellness ecosystem that bundles LiveWell Fit (fitness incentives), LiveWell Health Coaching (phone-based coaching), Guardian Nurses (in-person care coordination), Doctor On Demand (virtual care), WebMD ONE (health tracking), Wondr Health (weight management), Condition Management (chronic disease support), and Quit Tobacco Coaching. Participants can also access HRA funding by completing health-related actions. Dental and vision benefits are offered as supplementary coverage options.

Differentiator

Problem solved

Functional benefit

Brands

• Sound Support: Innovative health and wellness programs designed to help participants live a healthier life, prevent illness, and manage chronic conditions.
• LiveWell Fit
• Guardian Nurses
• In Sound Health
• MySoundHealth

Products and services

• PPO Health Plan Preferred Provider Organization health insurance plan providing comprehensive medical benefits with access to a network of providers. Participants can choose their healthcare providers and access preventive care, virtual care, and specialty services.
• Kaiser Health Plan

Segments4 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Partnerships

Nine partnerships are on record, tiered core and major.

• UFCW Local 3000coreOthersParticipating union in the Taft-Hartley trust; one of three union locals providing health benefits to their members through the Sound Health & Wellness Trust. UFCW Local 3000 is described as the largest UFCW local in the nation.
• Teamsters Local 38coreOthersParticipating union in the Taft-Hartley trust; one of three union locals providing health benefits to their members through the Sound Health & Wellness Trust.
• UFCW Local 367coreOthersParticipating union in the Taft-Hartley trust; one of three union locals providing health benefits to their members through the Sound Health & Wellness Trust.
• Doctor On DemandmajorTechnology or IntegrationVirtual medical care services provider partnership for PPO Plan participants providing video consultations with physicians for common health conditions, fully paid for by the Trust.
• Delta Dental of WashingtonmajorTechnology or IntegrationDental insurance provider referenced for dental coverage under the Sound and SoundPlus Plans for both PPO and Kaiser participants.
• WebMD ONEmajorTechnology or IntegrationHealth platform integrated into Sound Support wellness programs to help participants track health metrics and access wellness resources.
• Wondr HealthmajorTechnology or IntegrationDigital weight loss program (formerly Naturally Slim) available to PPO Plan participants providing intuitive eating education, online forums, and support for healthy weight management.
• Kaiser PermanentemajorTechnology or IntegrationAlternative health plan option available to Trust participants alongside the PPO Plan, providing integrated healthcare delivery through Kaiser network.
• Zenith-American SolutionsmajorOthersThird party administrator handling provider eligibility and claims status inquiries for the Trust.

Scale indicators1 record

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• Kaiser Permanente: Integrated health system and health plan operator offering employer-sponsored and union-sponsored coverage in Washington and across the West Coast. Comparable because it is both a Sound Health plan option for participants and a regional incumbent that competes for the same union-employer contracts; not a Taft-Hartley trust itself, but a structural peer in the multiemployer health-plan market.
• Providence Health Plan: Pacific Northwest integrated health system and health plan offering employer-sponsored coverage, including to union groups and hospital system employees. Comparable as a PNW incumbent competing for the same employer-sponsored union health benefit relationships that Sound Health serves.
• Premera Blue Cross: Largest health plan in Washington and Alaska, offering commercial, ASO, and self-funded employer group products including to union and public-sector employers. Comparable as a broad incumbent serving the same western Washington employer and union market where Sound Health operates, with overlapping PPO-style product positioning.
• Regence BlueShield: Blue Cross Blue Shield licensee serving Idaho, Oregon, Utah, and Washington with commercial, employer-sponsored, and labor-group health products. Comparable as a regional incumbent competitor for union and employer health benefit contracts in the Pacific Northwest where Sound Health's participating unions are concentrated.

Direct peers

• UFCW National Health & Welfare Fund: National multiemployer health and welfare trust serving UFCW union members and their families. Directly comparable to Sound Health & Wellness Trust in Taft-Hartley structure, joint labor–management governance, and UFCW member base; one of Sound Health's participating unions (UFCW Local 3000) is itself the largest UFCW local in the nation.
• Western Conference of Teamsters Pension Trust: Multiemployer trust serving Western Conference Teamsters locals, including in the Pacific Northwest. Shares the Taft-Hartley governance model and a regional union base overlapping with Sound Health's Teamsters Local 38 footprint, making it a comparable multiemployer vehicle even though its primary focus is pension rather than active health benefits.
• Central States, Southeast and Southwest Areas Health and Welfare Fund: Large multiemployer Teamster-affiliated health and welfare fund providing medical, hospital, and prescription benefits to active and retired Teamsters members. Operates under the same Taft-Hartley joint-trustee model as Sound Health, making it one of the closest structural comparables, particularly relevant given that Teamsters Local 38 is a Sound Health participating union.

Regional players

• PacificSource Health Plans: Independent, not-for-profit health plan serving Oregon, Idaho, Montana, and Washington with employer-sponsored and Medicare products. Comparable as a regional not-for-profit carrier with similar community-orientation to Sound Health's nonprofit Trust, even though it operates across multiple states rather than as a single Taft-Hartley entity.
• Community Health Plan of Washington: Washington-state not-for-profit health plan serving Apple Health (Medicaid) and some employer group members through a community-clinic network. Comparable as a Washington-focused nonprofit health plan; operates as a Medicaid-focused plan rather than a Taft-Hartley trust, so the overlap is partial.

Others

• Wondr Health: Digital behavioral change and weight management program provider (formerly Naturally Slim) used by Sound Health as a vendor under Sound Support. Comparable as an ecosystem participant whose pricing, product roadmap, and retention directly affect Sound Health's wellness stack and member experience.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/iamsoundhealth
• Facebookfacebook.com/southsoundketamine

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Sound Health & Wellness Center