Inspyra.me

What Inspyra.me does

Inspyra is a Germany-based AI and IT agency that helps companies integrate AI into their existing workflows and web applications. The firm is co-founded by Nico Pliquett and Constantin Benedict Hoffmann and operates from Hamburg, with no external venture capital or disclosed institutional investors. Its service portfolio is organized around four offerings: Website Refresh (modernization of existing web properties), AI Support (customer service automation), AI Process Optimization (workflow automation and data enrichment), and Custom Solutions (tailor-made web applications and AI integrations). The company serves a hybrid mix of customers, including companies seeking AI integration and e-commerce businesses needing automated customer support, with named engagements touching the electric mobility vertical.

The agency's core proprietary product is 8inbox.app, a customizable AI customer support tool with deep Shopify integration that is positioned as a standalone self-serve SaaS and also delivered as part of the AI Support service. Production deployments include shop4tesla.com and shop4ev.com, both founder-affiliated e-commerce stores in the EV accessories space. An additional public-facing project, elektroquatsch.de, is an AI-integrated news portal providing information on electric mobility. The technology stack is not disclosed in detail, and AI capabilities appear to rely on third-party language models rather than proprietary in-house models, with the only formal research credential being a PhD candidacy in AI-driven Process Optimization held by one co-founder.

Inspyra's business model combines professional services with SaaS. AI integration projects are sold on a project-based, quote-driven basis with multi-year contract cadence per the disclosed pricing structure, while 8inbox.app is offered as a self-serve subscription product. Go-to-market is sales-led: inbound project inquiries via the website contact form, supported by a project portfolio and case studies. The channel mix includes direct project engagement for larger buyers and self-serve product adoption for SMBs. No public pricing is disclosed for either stream, and no revenue, headcount, or paying external customer count is available in the source data.

Name

Inspyra.me

Legal name

Inspyra

Website

https://inspyra.me

Company type

Private

Operating status

Operating

Short description

Inspyra is a Hamburg-based AI and IT agency that helps companies integrate AI into workflows via project services and its proprietary 8inbox.app AI customer support SaaS, primarily serving e-commerce and SMB clients.

Ownership category

akta.pro rank

Product category

AI Integration Services

NAICS

Custom Computer Programming Services (541511), Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming Services (7371), Services-Prepackaged Software (7372)

akta.pro industry

PRIMARYHDAEANAI

AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI)

Hardware, Technology & Telecom/Enterprise Platforms & Databases/Artificial Intelligence Platforms for Enterprise

SECONDARYHDAEANAJ

AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs)

Hardware, Technology & Telecom/Enterprise Platforms & Databases/Artificial Intelligence Platforms for Enterprise

SECONDARYBPAEAHAB

Data Engineering, Integration & ETL/ELT Services

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/Data, Analytics & AI Services

SECONDARYBPAMAOAB

iPaaS & Workflow Automation

Business & Public Services/Web, Mobile & Digital Platforms/API Platforms, Integration & Developer Tools

Keywords

• AI integration services
• AI customer support
• Website modernization
• Process automation
• Custom AI solutions

Headquarters

HQ city

Granada

HQ country

Spain

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D

Revenue model

1. AI Integration Services: Custom AI integration, website modernization, and process optimization services delivered through project-based collaboration from concept to implementation.
2. 8inbox.app SaaS: Proprietary AI customer support tool offered as a standalone product with customizable features and Shopify integration capabilities.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels2 records

Core offering

Inspyra is a Germany-based AI & IT agency that helps companies integrate AI into their existing workflows through project-based consulting and implementation. Its flagship proprietary product is 8inbox.app, an AI-powered customer support tool with deep Shopify integration, complemented by service lines for website modernization, AI-driven process optimization, and tailor-made web/AI applications.

Product overview

Inspyra is a Germany-based AI and IT agency offering a portfolio of services centered around AI integration into business applications. The core product is 8inbox.app, a proprietary AI customer support tool with deep Shopify integrations. This is complemented by service offerings including Website Refresh (modern web development), AI Support (customer service automation), AI Process Optimization (workflow automation), and Custom Solutions (tailor-made applications). The product suite enables companies to integrate AI into their existing workflows, from concept through implementation.

Differentiator

Problem solved

Functional benefit

Brands

• 8inbox.app: Company's own AI tool for intelligent customer support. Fully customizable with deep integrations, e.g. into Shopify. In use for shop4tesla.com and shop4ev.com.

Products and services

• 8inbox.app

Named customers3 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability4 records

Feature1 record

Scale indicators1 record

Recent moves5 records

Expansion highlights5 records

Emerging players

• Levity: AI workflow automation platform enabling non-technical users to build AI-powered automations. Adjacent to Inspyra's process optimization and AI integration services.

Direct peers

• Addepto: AI and data consultancy delivering AI integration and automation projects for enterprises. Mirrors Inspyra's project-based AI integration services motion.
• Tidio: Customer support and AI automation platform with deep Shopify integration. Competes head-to-head with 8inbox.app for SMB e-commerce AI support budgets.
• Gorgias: AI-powered helpdesk platform purpose-built for e-commerce and Shopify merchants. Direct product overlap with 8inbox.app in the same Shopify-native customer support category.
• Re:amaze: Helpdesk and live chat platform with Shopify focus and AI-assisted replies. Targets the same SMB Shopify merchant segment as Inspyra's 8inbox.app.
• Netguru: Digital product and AI development agency offering custom AI integrations and web applications. Comparable services portfolio and enterprise/SMB client mix.
• Brainhub: European software development and AI integration agency with a hybrid services-plus-product approach. Closely aligned on geography (EU) and delivery model.
• Miquido: AI and software development agency delivering custom AI applications and integrations. Overlaps with Inspyra's Custom Solutions and AI Process Optimization offerings.

Broad incumbents

• Intercom: Customer messaging platform with Fin AI agent for automated support. Competes in the AI-powered customer support category Inspyra targets with 8inbox.app.
• Zendesk: Established customer support and AI agent platform serving SMB through enterprise. Competes broadly with 8inbox.app while offering a much wider product portfolio.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights5 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Inspyra.me