Multifiling Mitra Indonesia

What Multifiling Mitra Indonesia does

PT Multifiling Mitra Indonesia Tbk (MMI) is an Indonesian business-process-outsourcing provider specializing in Records and Information Management (RIM), founded in 1992 and headquartered in Lippo Cikarang, Bekasi. The company operates 13 modern, ISO-certified archive warehouses across 13 Indonesian cities — including Bandung, Surabaya, Medan, Pekanbaru, Palembang, Pasuruan, Balikpapan, Bali, Klaten, Makassar, Semarang, and Padang — plus a marketing office in Jakarta Selatan. MMI is publicly listed on the Indonesia Stock Exchange under ticker MFMI since 2010 and holds ISO 9001:2015, ISO 45001-2018, ANRI accreditation, and PRISM International certifications.

Its core service offering comprises offsite physical records storage (RFID-tagged, climate-controlled, 24/7 secured), document scanning and digital storage with OCR text extraction, secure shredding and IT asset disposition, offsite tape vaulting, vital records storage, file room solutions, and the Iron Mountain Clean Start workplace transformation service. The technology backbone is licensed from Iron Mountain — including the Iron Mountain Connect web portal, InControl transit security, ReBoxing lifecycle management, SecureSync tape management, and Insight DXP — positioning MMI as Indonesia's licensed operator of Iron Mountain's RIM platform rather than an independent technology developer.

MMI targets Indonesian enterprises, corporations, and government institutions on a B2B basis through direct sales-led engagement, with quote-based pricing, multi-year contracts, and a recurring subscription model for active storage plus professional services for digitization and destruction. The company emphasizes regulatory compliance, real-estate cost reduction, and chain-of-custody security as core value propositions, and leverages its 25+ years of operating history, ANRI accreditation, and Iron Mountain brand association to win enterprise accounts in regulated industries.

Name

Multifiling Mitra Indonesia

Legal name

PT Multifiling Mitra Indonesia Tbk

Website

https://mmi.co.id

Company type

Public

Founded year

1992

Operating status

Operating

Headcount range

101–250 employees

Ownership category

akta.pro rank

Product category

Records and Information Management Services

NAICS

General Warehousing and Storage (493110), Warehousing and Storage (4931), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Facilities Support Management Services (8744), Public Warehousing & Storage (4220), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Asset & Space Management Services (CMMS/Asset Tagging/Space Planning/Moves-Adds-Changes) (IMAIAAAL)

Keywords

• Records management services
• Document storage solutions
• Secure shredding services
• Offsite data vaulting
• Document scanning services

Headquarters

HQ city

Bekasi

HQ country

Indonesia

HQ region

Asia

Offices14 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Infrastructure, Operations, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Records and Information Management (RIM): Storage and management of physical documents and records in secure offsite facilities, including active file management, vital records storage, and open-shelf file storage solutions.
2. Document Scanning and Digital Storage: Digitization of paper documents including bulk scanning, same-day scanning, on-demand scanning, and OCR text extraction services.
3. Secure Shredding and IT Asset Disposition: Secure destruction of paper records, plastics, and electronic media in compliant, safe, and environmentally friendly manner, available onsite, offsite, or one-time.
4. Offsite Tape Vaulting: Backup tape and media storage services at secure offsite facilities with chain-of-custody protocols, inventory audits, and tape management solutions.
5. Iron Mountain Clean Start: Workplace assessment and transformation services including decluttering, secure destruction of unneeded items, and temporary or permanent storage of items to be retained.
6. Jasa Manajemen Kearsipan (RMS): Records management services covering archive warehousing and active file management.
7. Jasa Penyimpanan Surat Berharga (V-DOC): Vital documents and valuable papers storage and protection services.
8. Jasa Manajemen Data Komputer (CDM): Computer data management services including data backup and tape vaulting.
9. Jasa Alih Media Elektronik (E-Doc): Electronic document conversion and media transfer services.
10. Jasa Manajemen Fasilitas (FM): Facility management services for records and information management.

Pricing tiers

Go-to-market motion2 records

Distribution channels1 record

Marketing channels4 records

Core offering

PT Multifiling Mitra Indonesia (MMI) provides outsourced records and information management (RIM) services for Indonesian enterprises and government institutions, operating 13 modern archive warehouses with integrated IT infrastructure. The core offerings include offsite records storage with RFID tracking and climate-controlled environments, vital records storage, document scanning and digital storage with OCR, secure shredding of paper and electronic media, offsite tape vaulting, file room solutions, and workspace transformation services (Clean Start). MMI leverages Iron Mountain technology platforms and operates as a licensed Iron Mountain service provider in Indonesia.

Product overview

PT Multifiling Mitra Indonesia (MMI) is an outsourcing firm specializing in Records and Information Management, Data Management, Document Management Solutions, and Secure Shredding. The company operates 13 modern warehouses with integrated IT infrastructure and is partnered with Iron Mountain, whose brand and technology MMI leverages across its service portfolio. The core offering consists of document scanning and digital storage services (with OCR capabilities), secure shredding, vital records storage, and offsite records storage — all delivered through Iron Mountain-branded platforms including the Iron Mountain Connect Portal, Insight DXP, InControl, and ReBoxing. Add-on services include Clean Start (workplace transformation), File Room Solutions, Offsite Tape Vaulting with SecureSync tape management, and specialized storage (climate-controlled vaults and underground storage).

Differentiator

Problem solved

Functional benefit

Products and services

• Document Scanning & Digital Storage Intelligent scanning service that digitizes physical documents with OCR text rendering capable of extracting data from forms automatically and reading barcodes and handwriting, providing secure digital storage for enterprise records.
• Secure Shredding Environmentally friendly secure destruction and disposal of sensitive paper documents, plastics, and electronic media in compliant, safe, and cost-effective manner, available onsite, offsite, or one-time.
• Vital Records Storage Secure, climate-controlled storage for historical records, deeds, blueprints, patents, contracts, and archival photographs with protection against temperature extremes, moisture, dust, and contaminants.
• Iron Mountain Clean Start Workplace transformation service that assesses and clears materials occupying office space including paper records, files, servers, PCs and IT assets, facilitating secure destruction and temporary or permanent storage.
• File Room Solutions Offsite file room management replicating on-premises file storage in secure Iron Mountain facilities, with retrievals, refiles, interfiles, and dropfiling performed by expert staff.
• Offsite Records Storage Secure off-site storage in compliant facilities with RFID labeling, climate-controlled environments, disaster-resistant construction, and 24/7 security, accessible via Iron Mountain Connect portal.
• Offsite Tape Vaulting Comprehensive data protection solution for transporting, storing, managing, and retrieving backup media from secure off-site facilities with chain-of-custody protocols.
• Jasa Manajemen Kearsipan (RMS) Records Management Services for archiving document management and storage in Bahasa Indonesia.
• Jasa Penyimpanan Surat Berharga (V-DOC) Valuable Documents storage service for protecting important company documents in Bahasa Indonesia.
• Jasa Manajemen Data Komputer (CDM) Computer Data Management service for digital information management, including data backup and tape vaulting in Bahasa Indonesia.
• Jasa Alih Media Elektronik (E-Doc) Electronic Document conversion service for transferring documents to digital media formats in Bahasa Indonesia.
• Jasa Manajemen Fasilitas (FM) Facility Management service for workplace optimization in Bahasa Indonesia.

Quantifiable outcome

• Reduction in real estate costs by offloading document storage to offsite facilities
• +2 more outcomes

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability4 records

Feature6 records

Partnerships

One partnership is on record.

• Iron MountaincoreTechnology or IntegrationIron Mountain is a key strategic technology and service partner for MMI, providing the technology platform and brand for MMI's records management and storage services. MMI operates as a licensed provider of Iron Mountain services in Indonesia, utilizing Iron Mountain Connect portal for client records management, Iron Mountain InControl solution for transit security, and Iron Mountain Clean Start for workspace transformation services. The partnership provides MMI access to Iron Mountain's established technology framework, operational methodologies, and brand credibility in information management.

Scale indicators6 records

Recent moves7 records

Expansion highlights5 records

Broad incumbents

• Stericycle: Publicly listed US provider of secure information destruction (Shred-it) and regulated waste services. Overlaps with MMI's secure shredding and IT asset disposition offerings, though Stericycle's portfolio is broader (regulated waste, healthcare).
• Iron Mountain Incorporated: Global leader in records and information management and MMI's core technology and brand partner. Directly comparable service portfolio (offsite storage, scanning, shredding, tape vaulting) at global scale; MMI is effectively a licensed Indonesian franchisee of Iron Mountain's stack and methodology.
• Pitney Bowes: Global provider of mail, shipping, and document management solutions including mailstream and records management services. Comparable enterprise/government document workflow offering, though broader portfolio.

Direct peers

• Grace Information & Records Management: Specialty records management provider offering secure offsite storage, scanning, and shredding to enterprise clients. Closely comparable mid-scale service mix to MMI.
• Recall Holdings: Global records management, secure destruction, and digital solutions provider (now part of Iron Mountain). Directly competes with MMI in the same service categories and is an Iron Mountain affiliate, making it a close functional peer.
• Crown Records Management: US-headquartered records management provider offering physical storage, digital conversion, and shredding services. Directly comparable service mix and target market (regulated enterprise/government clients) to MMI, though operating primarily in North America.
• Vital Records Control: US-based records management company providing physical storage, secure shredding, digital imaging, and offsite tape vaulting. Highly comparable subscription-based RIM model serving regulated enterprise clients.
• Access Information Management: Records and information management provider offering offsite storage, secure shredding, document scanning, and digital workflow services. Closely aligned service portfolio and enterprise/government target customer base as MMI.

Regional players

• Astra Graphia Information Technology: Indonesian IT services and document management subsidiary of the Astra group, providing enterprise document solutions, printing, and digital workflow in the same Indonesian market as MMI.

Emerging players

• DataBank: US provider of records storage, secure shredding, and document imaging. Overlaps with MMI on physical records and scanning services, though more weighted toward digital/cloud-based information governance.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks6 records

Key highlights6 records

Customer concentration

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Multifiling Mitra Indonesia