Netwerk Cliënt-en-Raad Zorg

What Netwerk Cliënt-en-Raad Zorg does

Netwerk Cliënt-en-Raad Zorg (NCZ), founded in 2000 by the late Hans Campfens and legally organized as Stichting NCZ, is a Netherlands-based national knowledge and learning network dedicated to local and central client councils in Dutch healthcare. Originally created as a peer-learning response to hospital mergers in the Arnhem region and initially scoped to hospitals, NCZ expanded over two decades to cover all healthcare sectors including hospitals, mental health (GGZ), elderly care, home care, primary care, rehabilitation, and private clinics. Its current director, Nancy Bos, leads a flat network without permanent employees, relying on volunteers and a mobilized roster of trainers, advisors, and partners.

NCZ's core offerings are organized around the NCZ Kennisbank (an interactive website knowledge base), the NCZ Academie (e-learnings, webinars, workshops, courses, learning trajectories, and study programs), and advocacy services aimed at government, inspectorates, and health insurers. A flagship offering is the CPION-certified, six-day HBO-level Opleiding Ambtelijk Secretaris Cliëntenraad (ASC), under the Beroepsorganisatie ASC professional organization also initiated by NCZ, with over 100 diplomas awarded. Additional services include coaching, guided intervision, mediation, legal advisory, and an educational card game ('DE CLIËNTENRAAD-STAAT'). NCZ is registered with CRKBO, which makes its training and subscription revenues VAT-exempt.

The business model combines three-tiered recurring annual membership subscriptions (BASIS at €409, PLUS at €755, MAXI at €1,100, with volume discounts for larger councils), hourly-rate professional services (€120-€160/hour depending on seniority), one-time educational product sales, and a mediation/detachment service run in partnership with OR-Ondersteuning. Go-to-market is community-led: NCZ acquires and retains members through its interactive website, newsletters, NCZ Magazine, webinars, national themed meetings, and direct relationship management within the Dutch healthcare client-council ecosystem.

Name

Netwerk Cliënt-en-Raad Zorg

Legal name

Stichting NCZ

Website

https://ncz.nl

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

51–100 employees

Short description

Netwerk Cliënt-en-Raad Zorg (NCZ) is a Dutch national knowledge and learning network that provides training, advocacy, advisory services, and the CPION-certified ASC diploma for client councils across all Dutch healthcare sectors.

Ownership category

akta.pro rank

Product category

Healthcare Education and Advocacy Services

NAICS

Professional and Management Development Training (611430), Educational Support Services (61171)

SIC

Services-Educational Services (8200), Services-Membership Organizations (8600)

akta.pro primary industry

Corporate Learning & Training Content Development (EDAGAKAC)

Keywords

• Client council training
• Healthcare advocacy services
• Professional certification programs
• Peer learning network
• Knowledge sharing platform

Headquarters

HQ city

Den Haag

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Membership Subscriptions: NCZ generates revenue through three-tiered annual membership subscriptions (BASIS, PLUS, MAXI) that provide access to knowledge resources, training discounts, advisory services, and networking benefits. Pricing is based on organization size with volume discounts available.
2. Training and Advisory Services: Hourly-rate professional services including training, coaching, support, guidance, and mediation. Pricing ranges from €120-160 per hour depending on service complexity and trainer seniority. Additional services like legal advice are also charged at hourly rates.
3. Educational Products: Sale of educational card game 'DE CLIËNTENRAAD-STAAT' priced at €30 for client councils to learn about WMCZ 2018 legislation through interactive play.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels7 records

Core offering

NCZ is a national knowledge and learning network for client councils in Dutch healthcare. It sells tiered annual memberships (BASIS, PLUS, MAXI) that grant access to a knowledge bank, advocacy, training discounts, and advisory services, and runs the NCZ Academie offering e-learnings, webinars, workshops, learning trajectories, and the CPION-certified ASC professional training program. Ancillary offerings include hourly-rate coaching/mediation/legal advisory services and an educational card game ("DE CLIËNTENRAAD-STAAT", €30) for WMCZ 2018 learning.

Product overview

Netwerk Cliënt-en-Raad Zorg (NCZ) is a national knowledge and learning network for client councils in Dutch healthcare, offering a unified platform combining a free interactive knowledge bank, advocacy services, and a comprehensive NCZ Academie. The portfolio spans multiple subscription tiers (BASIS at €409, PLUS at €755, MAXI at €1,100 per year), coaching and guided intervision services, the CPION-certified Opleiding ASC professional training, e-learnings, webinars, workshops, Leerlijnen (structured learning trajectories), and the DE CLIËNTENRAAD-STAAT card game (€30). The NCZ Academie serves as the core educational hub offering e-learnings, webinars, workshops, and courses, while subscription tiers gate access to discounts and premium services. Services are complemented by a bemiddeling en detachering service operated in partnership with OR-Ondersteuning for staffing of administrative secretaries.

Differentiator

Problem solved

Functional benefit

Brands

• Beroepsorganisatie ASC: Professional organization for Ambtelijk Secretaris Cliëntenraad (ASC), initiated by NCZ to strengthen the role and recognition of the professional secretary of client councils in Dutch healthcare.
• NCZ Academie

Products and services

• BASIS Abonnement (BASIS Subscription) Entry-level annual membership subscription priced at €409–€322/year (volume-discounted) that provides client councils with network access, advocacy, digital newsletters, interactive website access, email/phone advisory support, and e-learning for new council members.
• PLUS Abonnement (PLUS Subscription) Mid-tier annual membership subscription priced at €755–€596/year (volume-discounted) that includes all BASIS benefits plus legal consultation, 3 e-learnings, recruitment support for vacancy postings, quick-scan of the client council, and 10% discount on workshops, training, and advisory services.
• MAXI Abonnement (MAXI Subscription) Premium annual membership subscription priced at €1,100–€870/year (volume-discounted) that includes all PLUS benefits plus a dedicated contact person, all e-learnings and webinars, 2x mediation sessions (up to 2 hours each), guidance toward LCvV, guidance toward the Enterprise Chamber (Enquêterecht), and 20% discount on workshops and services.
• Opleiding Ambtelijk Secretaris Cliëntenraad (ASC Training) A CPION-certified, 6-day, HBO-level professional training program leading to a recognized diploma for Administrative Secretaries of client councils. Over 100 diplomas have been awarded through this program.
• NCZ E-learnings Self-paced online learning modules covering contacting the constituency, establishing a client council, drafting annual/work plans, patient rights, complaints and disputes, profiling the client council, first steps as a council member, and WMCZ 2018 legislation.
• NCZ Webinars Interactive online seminars covering WMCZ 2018 updates, stakeholder consultation, appropriate spending, quality management systems, informal care, and regionalization, conducted both live and on-demand.
• NCZ Workshops Interactive workshops on topics such as collaboration between support and chair, strategic negotiation, reading budgets, effective meetings, quality of care, client council in primary care, stakeholder consultation, and WMCZ 2018 regulation, available on request or customized.
• Leerlijnen (Learning Trajectories) Four structured learning paths tailored to the development stage of client councils: Solid Foundation, Building Together, Strength and Impact, and Strong in Connection, offered in-company or via open enrollment.
• Coaching voor Ambtelijk Secretarissen (Coaching for Administrative Secretaries) Professional coaching for Administrative Secretaries/supporters of client councils, covering personal development, leadership and communication, stress management, and conflict management, available as individual coaching, group coaching (intervisie), and workshops.
• Begeleide Intervisie (Guided Intervision) A structured peer learning program for administrative secretaries, supporters, and client council coaches consisting of four 2-hour sessions (minimum 4, maximum 6 participants), guided by an NCZ coach, focusing on real practice cases and collaborative reflection.
• Advies, Ondersteuning en Bemiddeling (Advisory, Support and Mediation) Comprehensive advisory and support services including independent advisors, legal consultants, communication advisors, and mediation for disputes. Services include coaching, guidance during changes or reorganizations, and interim client council deployment.
• Bemiddeling en Detachering ASC (Intermediation and Detachment) Mediation and staffing services for administrative secretaries, developed in partnership with OR-Ondersteuning, connecting client councils with professional, independent support while providing administrative secretaries with assignments and employment conditions.
• DE CLIËNTENRAAD-STAAT Card Game A card game for client councils and their supporters priced at €30, providing insight into WMCZ 2018 legislation, team collaboration, and vision formation through interactive discussion of scenarios, regulations, and propositions. Suitable for 2 to 20+ participants.
• Belangenbehartiging (Advocacy) NCZ advocates for client council interests with the government, politics, inspectors, and health insurers, representing client voices nationally and supporting the successful implementation of WMCZ 2018 through lobbying and knowledge sharing.

Quantifiable outcome

• Over 100 professionals have earned the Ambtelijk Secretaris Cliëntenraad certification through NCZ's CPION-certified program
• +2 more outcomes

Named customers9 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Seven partnerships are on record, tiered core and minor.

• OR-OndersteuningcoreStrategic or Co-development PartnerOR-Ondersteuning and NCZ have bundled their expertise to help client councils find appropriate professional support and to help Administrative Secretaries find interesting assignments or positions. OR-Ondersteuning provides mediation and detachment services with over 900 registered professionals nationwide.
• Beroepsorganisatie ASC (Ambtelijk Secretaris Cliëntenraad)coreStrategic or Co-development PartnerThe ASC Professional Organization is part of NCZ and contributes to recognition and integration of the Administrative Secretary Client Council profession in Dutch healthcare through certified professional education, advocacy, knowledge sharing, and advisory services.
• QuasircoreStrategic or Co-development PartnerNCZ collaborates with Quasir (expertise center for complaints, disputes, and calamities in healthcare) to provide workshops for client councils on complaints and calamities in healthcare. NCZ also works with Quasir for independent complaint handling through their external complaints officer.
• PPP-zorgminorStrategic or Co-development PartnerNCZ and PPP-zorg have established a sustainable collaboration to better support client councils and further expand training offerings for client councils, their supporters, and stakeholders.
• Stichting ZorggeschilminorStrategic or Co-development PartnerNCZ works with Stichting Zorggeschil to maintain the Geschilleninstantie Zorggeschil (Disputes Authority). NCZ informs and advises healthcare providers about client rights, client policy, and quality from the client perspective, and nominates members for the Disputes Committee.
• Mentorschap NederlandminorOthersNCZ participates in the working group developing guidelines for good client representation, alongside Mentorschap Nederland and other healthcare organizations, following recommendations from the Health Council of the Netherlands.
• CRKBO (Centraal Register Kort Beroepsonderwijs)coreOthersNCZ trainers are registered with CRKBO after completing required audits. Due to CRKBO registration, NCZ memberships, workshops, courses, training, and education programs are VAT-exempt.

Scale indicators3 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• LOC Zeggenschap in zorg: National Dutch support organization for client councils in care organizations. Directly comparable to NCZ in mission, member base (cliëntenraden), and offering of training, advice, and advocacy — competing for the same pool of Dutch healthcare client councils.
• Zorgbelang: Regional patient interest organizations in the Netherlands providing advice, complaint support, and participation services to clients and client councils. Operates as a comparable local/regional layer to NCZ's national network in the same Dutch healthcare participation market.
• MIND (formerly LSR / Landelijk Steunpunt cliëntenraden): Dutch mental health platform (formerly LSR) that supported client councils in GGZ. Highly comparable vertical focus on Dutch healthcare client participation, training, and advocacy — overlapping directly with NCZ's GGZ segment.

Broad incumbents

• Vilans: National Dutch knowledge center for long-term care, developing methodologies, training, and implementation support for healthcare organizations. Overlaps with NCZ in Dutch healthcare knowledge dissemination and organizational development, though with broader quality-of-care focus.
• ActiZ: Dutch employers' organization for the care sector, representing providers of elderly care, home care, and youth care. Operates in the same Dutch healthcare governance and policy arena as NCZ but represents the provider side rather than client councils.
• Patiëntenfederatie Nederland: National Dutch patient federation representing collective patient interests across all healthcare sectors. Broader incumbent in the same patient-participation space — operates advocacy at the national political level like NCZ but covers a wider scope beyond client councils.
• NVZ (Nederlandse Vereniging van Ziekenhuizen): Dutch hospital association representing general and academic hospitals. Engages on healthcare governance, quality, and legislation in the same policy arena where NCZ advocates for client councils — comparable ecosystem participant on the provider/employer side.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/ncz.nl
• LinkedInlinkedin.com/company/ncz-netwerk-client-en-raad-zorg

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Netwerk Cliënt-en-Raad Zorg