Telitech

What Telitech does

Telitech SRL is an Italian telecommunications systems integrator headquartered in Villafranca Piemonte (Turin) with a second operational office in Grandate (Lombardy), founded in 2010 by professionals with approximately twenty years of combined experience in telecommunications and CTI (Computer Telephony Integration). The company designs, implements, and maintains VoIP telephone systems and Contact Center solutions for government entities, banking institutions, telecommunications operators, and enterprise/mid-market clients across Italy, with stated operational coverage extending into Europe. Its core technology portfolio is built around certified-partner expertise in Alcatel-Lucent Enterprise platforms (OmniPCX Enterprise Purple, OXO Connect, OmniVista Cirrus), Genesys for Contact Center, and 3CX Virtual PBX, augmented by integration modules that connect Microsoft Teams to legacy PBX infrastructure via Audiocodes gateways and Alcatel-Lucent's Rainbow cloud collaboration platform. The technical differentiator is interoperability — bridging ISDN, hybrid, VoIP, SIP, and Cloud architectures with customer CRM and enterprise business management systems. Revenue is generated through three streams: ICT technical consulting services, design and implementation of VoIP and Contact Center systems (professional services), and ongoing maintenance and technical support contracts (managed services). Telitech's go-to-market is sales-led and consultative, with direct enterprise engagement and a partner-channel motion through its Alcatel-Lucent Enterprise and Genesys certifications, complemented by content marketing through its corporate blog and social channels. The company is privately held, founder/partner-owned, with no external private equity or venture capital involvement and no parent company.

Name

Telitech

Legal name

TELITECH SRL

Website

https://telitech.it

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

11–50 employees

Short description

Telitech is an Italian telecommunications systems integrator that designs, implements, and maintains VoIP telephone systems and Contact Center solutions for government entities, banking institutions, telecom operators, and enterprise/mid-market clients across Italy and Europe, leveraging certified-partner expertise in Alcatel-Lucent Enterprise, Genesys, and 3CX platforms with CRM integration.

Ownership category

akta.pro rank

Product category

Telecommunications Integration Services

NAICS

Computer Systems Design Services (541512), Computer Systems Design and Related Services (54151)

SIC

Services-Telephone Interconnect Systems (7385), Services-Management Consulting Services (8742)

akta.pro primary industry

Telecommunications & Network Engineering Consulting (BPAHAIAH)

akta.pro secondary industries

Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK), Customer Service, Support & Contact Center CRM (HDAEAFAC)

Keywords

• VoIP telephony services
• Contact center integration
• Unified communications solutions
• PBX system installation
• ICT technical consulting

Headquarters

HQ city

Villafranca Piemonte

HQ country

Italy

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales

Revenue model

1. Technical Consulting Services: ICT technical consulting services covering evaluation of existing technologies, workflow mapping, and preliminary project design for telecommunications and contact center solutions.
2. VoIP and Contact Center System Integration: Design, implementation, and integration of VoIP phone systems and Contact Center solutions with CRM and enterprise management systems.
3. Maintenance and Technical Support Contracts: Ordinary maintenance contracts providing ongoing support and technical assistance for telephone systems and connected devices, with customizable service levels based on client needs.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Telitech designs, installs, and maintains VoIP telephone systems and Contact Center services for the ICT sector. The firm acts as a systems integrator and certified partner for Alcatel-Lucent Enterprise (OXE Purple, OXO Connect, OmniVista Cirrus), Genesys, 3CX, Rainbow, and Audiocodes, integrating these platforms with CRM and enterprise business management systems. Service scope spans ICT technical consulting, VoIP/Contact Center system design and implementation, multimedia contact channel enablement, and ongoing maintenance with customizable service levels.

Product overview

Telitech is an Italian telecommunications integrator offering a portfolio of unified communications solutions centered on VoIP phone systems and Contact Center platforms. The core offering includes 3CX Virtual PBX (a full software-based virtual telephone system) and Alcatel-Lucent Enterprise platforms (OXE Purple and OXO Connect for enterprise and SMB respectively). Integration modules extend the portfolio: Microsoft Teams connectivity via Audiocodes or Rainbow, enabling PSTN calling through collaboration platforms while preserving existing desk phones and phone numbers. Network management is supported through OmniVista Cirrus SaaS platform. Services include technical consulting, VoIP system design and implementation, Contact Center integration with CRM/business management systems (including Genesys), and ongoing technical support and maintenance. The company operates primarily in Northern Italy with partners throughout the country and Europe.

Differentiator

Problem solved

Functional benefit

Products and services

• 3CX Virtual PBX (Centralino Virtuale 3CX) Full software-based virtual PBX solution unifying audio-video communications and chat for SMB and mid-market customers. Supports multi-device access (fixed phone, smartphone, tablet), enables remote work with full contact management, and includes call distribution, contact center functionality, call queues, web conferences, live chat, CRM integration, database integration, and IVR. Deployed on-premise, hosted, or in a private cloud.
• Alcatel-Lucent OmniPCX Enterprise Purple (OXE Purple) Native SIP-based enterprise communication platform from Alcatel-Lucent Enterprise for the digital era, offering full enterprise-level communication features and maximum security. Designed for businesses of any size to shape digital working methods. Implemented and customized by Telitech as a certified partner.
• Alcatel-Lucent OXO Connect Hybrid communication platform from Alcatel-Lucent Enterprise supporting 5-300 internal users. Manages traditional ISDN, SIP trunks, and VoIP services in a single system. Features modular hardware architecture and native Rainbow cloud collaboration integration for chat, calls, and HD video conferencing. Implemented and customized by Telitech as a certified partner.
• Alcatel-Lucent OmniVista Cirrus Cloud-based SaaS network management platform from Alcatel-Lucent Enterprise for configuration and monitoring of Alcatel-Lucent wireless access points (OmniAccess Stellar WLAN) and active network equipment. Includes automatic software updates and security patches, with open APIs for third-party system integration. Deployed by Telitech as a certified partner.
• Microsoft Teams – Audiocodes – Alcatel Integration Integration solution connecting Microsoft Teams with Alcatel PBX systems via Audiocodes Mediant gateway. Enables users to make and receive PSTN calls through Microsoft Teams while maintaining existing desk phones (Alcatel analog, digital, IP, and cordless DECT) and internal extensions. Allows legacy phone system migration to VoIP without interruption. Sold as a standalone integration offering.
• Rainbow – Microsoft Teams Integration Integration connecting Alcatel-Lucent Enterprise Rainbow cloud collaboration platform with Microsoft Teams for a seamless user experience. Maintains existing phone numbers while adopting cloud-based collaboration features including chat, calls, and HD video conferencing. Sold as a standalone integration offering.
• ICT Technical Consulting (Consulenza Tecnica ICT) Technical consulting services in the ICT sector: evaluating existing technologies, mapping communication workflows, designing preliminary projects, and defining key intervention points for technological innovation. Provided to enterprise and mid-market clients as a standalone engagement.
• VoIP System Design and Implementation (Progettazione e Realizzazione Sistemi VoIP) Design and implementation of VoIP phone systems and Contact Center services integrated with CRM and business management systems. Includes Alcatel-Lucent Enterprise and Genesys Contact Center customization. Provided to enterprise and mid-market clients as a standalone project engagement.
• Technical Support and Maintenance Service (Servizio Assistenza e Manutenzione) Ongoing technical support and maintenance services for telephone systems and connected devices. Includes customizable maintenance contracts ensuring high performance functionality indices, with adjustable service levels based on client needs and system type.

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

AI capability2 records

Feature3 records

Partnerships

Two partnerships are on record, tiered core.

• Alcatel-Lucent EnterprisecoreTechnology or IntegrationTelitech operates as a certified partner for Alcatel-Lucent Enterprise solutions, including OmniPCX Enterprise (OXE), OXO Connect, and OmniVista network management platforms. They provide configuration, customization, and integration services for Alcatel-Lucent Enterprise telecommunications and networking products.
• GenesyscoreTechnology or IntegrationTelitech specializes in customization and configuration of Genesys contact center solutions for government entities and large banking institutions, integrating them with business management systems.

Scale indicators2 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Gamma Communications: UK-based provider of UCaaS, CCaaS, and connectivity services to business customers, with a partner channel for SMB/mid-market. Comparable in business model of delivering enterprise communications solutions through direct and partner channels.
• Apogee Corporation: European provider of managed communications, collaboration, and document solutions. Comparable as a similar-sized European reseller and managed services provider in enterprise communications.
• Six Degrees Group: UK cloud and managed services provider with unified communications and contact center offerings. Comparable as a mid-market-focused enterprise communications services provider with similar vendor partner ecosystem.
• Maintel: UK-headquartered managed services provider focused on enterprise communications, contact center, and cloud migration. Comparable as a similar-sized SI specializing in UC/CC deployments for enterprise and mid-market clients.

Broad incumbents

• Capgemini Italia: Italian operations of global IT services leader with enterprise communications, customer experience, and contact center consulting practices. Comparable as a larger competitor serving similar enterprise clients.
• Atos Italia: Italian subsidiary of global IT services firm with significant unified communications and digital workplace practices. Comparable as a large incumbent offering similar enterprise communications consulting and integration.
• NTT Data Italia: Italian arm of global IT services giant with enterprise communications and contact center practices. Comparable as a larger Italian SI competing for similar enterprise communications and integration projects.

Others

• ALSO Group: European IT distribution and services company offering UCaaS, CCaaS, and cloud communications solutions through resellers. Comparable as an adjacent ecosystem participant in the European enterprise communications channel.
• Westcon-Comstor: Global value-added distributor for enterprise communications and networking vendors including Alcatel-Lucent Enterprise. Comparable as an adjacent channel/distribution participant operating in the same vendor ecosystem.

Emerging players

• Enreach: European UCaaS/CCaaS provider operating across multiple countries with a partner channel. Comparable as a fast-growing European unified communications provider with similar SMB/mid-market and channel-led positioning.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/telitechsrl

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Telitech