Maintel
Maintel Holdings Plc is a UK-based AIM-listed communications managed services provider delivering managed unified communications, contact centre, security and connectivity services to ~40,000 customer sites across UK public and private sectors via proprietary MIP/MAP/MOP platforms and partnerships with Zoom, Avaya, Genesys, RingCentral, Cisco and Extreme.
- Company typePublic
- Founded1991
- HeadquartersLondon, United Kingdom
- Headcount501–1,000
- GTM typeB2B
- OfferingServices
What Maintel does
Maintel Holdings Plc is a UK-based communications managed services provider, founded in 1991 and listed on AIM (LSE: MAI), headquartered in London with a secondary office in Blackburn. The company delivers managed unified communications, customer experience (contact centre), security, and connectivity services to approximately 40,000 customer sites across the UK public and private sectors, spanning financial services, retail, public sector, social housing, healthcare, charities, utilities, and manufacturing.
At the core of the offering are three proprietary platforms: the Maintel Infrastructure Platform (MIP), which unifies SD-WAN, legacy WAN, private cloud and voice into a single secure layer; the Maintel Application Platform (MAP), a cloud-native middleware layer launched in March 2024 for building custom connectors, automation and applications; and the Maintel Orchestration Platform (MOP), which automates deployment, monitoring, and change management behind the Maintel Customer Portal. Around this IP layer Maintel wraps managed services delivered on top of best-of-breed third-party technology from Zoom (Platinum Partner), Avaya (Diamond Edge / AXP), Genesys, RingCentral, Cisco, Extreme Networks, and Gamma.
Maintel generates revenue primarily through multi-year managed services contracts (per-user-per-month for services such as the Victim Support deployment, plus co-managed and fully managed models), supplemented by project and implementation revenue tied to onboarding and migration, and an emerging Agentic AI deployment stream. Distribution combines direct enterprise field sales, vendor co-selling, and public sector framework access via the Crown Commercial Services Network Services 3 (RM6116) agreement, supported by a 20+ year distribution relationship with Westcon-Comstor. FY2025 reported revenue was £92.2 million with Adjusted EBITDA of £7.2 million, on underlying revenue growth of 8.2% and Adjusted EBITDA growth of 15.4% in 2024.
Maintel firmographics
Firmographics- Name
- Maintel
- Legal name
- Maintel Holdings Plc
- Website
- https://maintel.co.uk
- Company type
- Public
- Founded year
- 1991
- Operating status
- Operating
- Headcount range
- 501–1,000 employees
- Short description
- Maintel Holdings Plc is a UK-based AIM-listed communications managed services provider delivering managed unified communications, contact centre, security and connectivity services to ~40,000 customer sites across UK public and private sectors via proprietary MIP/MAP/MOP platforms and partnerships with Zoom, Avaya, Genesys, RingCentral, Cisco and Extreme.
- Ownership category
- akta.pro rank
Maintel industry classification
Industry- Product category
- Managed Communications Services
- NAICS
- Wired Telecommunications Carriers (517111), Computer Systems Design and Related Services (54151)
- SIC
- Telephone Communications (No Radiotelephone) (4813), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Data Center Networking Services (Switching/Routing/Fabric) (BPAEAEAF)
Keywords
Where Maintel is headquartered
LocationHeadquarters
- HQ city
- London
- HQ country
- United Kingdom
- HQ region
- Europe
Offices2 records
Markets served
Maintel business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Managed Communications Services: Maintel generates recurring revenue through managed services contracts covering unified communications, customer experience (contact centre), security and connectivity. Services are delivered as fully managed, co-managed, or per-user-per-month models. The company combines third-party vendor technology with its own platforms and service wrap, generating annuity-like recurring revenue from long-term customer relationships.
- Project and Implementation Services: Professional services revenue from design, deployment, and migration projects. These are typically one-time engagements tied to new customer onboarding or infrastructure upgrades, supporting recurring managed services contracts.
- Agentic AI Deployment: New revenue stream from AI-powered automated solutions and Agentic AI deployments for customers, positioning Maintel to capture value from enterprise AI adoption.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Per User Per Month Managed Service |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels8 records
Maintel product offering
Product offeringCore offering
Maintel is a communications managed services provider delivering unified communications, customer experience (contact centre), security, and connectivity services to UK public and private sector organizations. The company combines third-party vendor technology from Zoom, Avaya, Genesys, RingCentral, Cisco, and Extreme Networks with its own proprietary platforms (Maintel Infrastructure Platform, Maintel Application Platform, Maintel Orchestration Platform) to deliver fully managed, co-managed, or per-user-per-month services. It also provides professional services for design, deployment, and migration projects tied to recurring managed services contracts.
Product overview
Maintel is a communications managed services provider offering a platform-plus-modules architecture built on three proprietary platforms: Maintel Infrastructure Platform (MIP), Maintel Application Platform (MAP), and Maintel Orchestration Platform (MOP). The company delivers three integrated service pillars: Customer Experience (CX Private Cloud, Genesys Cloud, Zoom Contact Centre, Avaya Experience Platform, Gamma Horizon, AudioSafe), Unified Communications (UC Private Cloud+, RingCentral, Zoom Collaboration, Zoom Phone, SIP Trunking, UC Analytics, Managed Mobile), and Security & Connectivity (SD-WAN, Security Service Edge, Secure Connect, LAN/WiFi, Cyber Services). The platforms serve as the foundational technology layer enabling all service delivery, while managed services wrap around third-party technologies (Genesys, Zoom, RingCentral, Avaya) combined with Maintel's own IP for tailored, scalable results.
Differentiator
Problem solved
Functional benefit
Products and services
- CX Private Cloud Fully managed, dedicated contact centre private cloud infrastructure with full redundancy and zero points of failure for enterprise customers.
- Genesys Cloud Cloud-based customer experience and contact centre platform deployed as a managed service, supporting voice, email, chat, messaging and social channels.
- Zoom Contact Centre
- Maintel AudioSafe Archived Call Storage Archived call storage solution providing secure retention and retrieval of call recordings for compliance and quality assurance purposes.
- Gamma Horizon Horizon cloud communications platform providing unified communications and collaboration services for businesses.
- SD-WAN Software-Defined Wide Area Network service connecting distributed sites, enabling cloud-based applications and ensuring security across network infrastructure within a SASE framework.
- Security Service Edge (SSE) Cloud-based security services including Secure Web Gateway, Cloud Access Security Broker, Firewall-as-a-Service, and Zero Trust Network Access within a SASE architecture.
- Secure Connect Fully-managed, always-on security service delivered from the Maintel cloud, protecting organizations from cyber security threats including viruses, hacking, piracy and DDoS attacks with full PCI compliance.
- LAN/WiFi Solutions Local area network and wireless solutions including cloud-managed WiFi with AI-driven network management (ExtremeCloud IQ) for simplified and intuitive network operations.
- Cyber Services Comprehensive cybersecurity services including threat detection, protection, and response capabilities delivered as managed services.
- UC Private Cloud+ Unified Communications private cloud solution providing comprehensive communication and collaboration capabilities with full management and support.
- RingCentral Cloud-based unified communications and collaboration platform provided as a managed service, offering voice, video, messaging, and contact centre capabilities.
- Zoom Collaboration Zoom collaboration suite including video meetings, webinars, and team chat for enhanced workplace communication and collaboration.
- Zoom Phone Cloud-based business phone system integrated with Zoom collaboration platform, providing enterprise-grade telephony with AI capabilities.
- SIP Trunking Session Initiation Protocol trunking service enabling voice connectivity over IP networks, connecting existing PBX systems to the PSTN via the cloud.
- UC Analytics Unified Communications analytics solution providing data analytics and meaningful insights into the health and performance of organizations, developed in alliance with Datatrack.
- Managed Mobile Managed mobile services providing enterprise mobility management with full support and optimization for mobile device deployments.
- Cloud Migration Solutions Migration services to help organizations transition to cloud-based communications and collaboration platforms.
- Contact Centre Solutions End-to-end contact centre managed services covering design, deployment and management of network infrastructures, platforms and software.
- PSTN Switch Off Services Services to help organizations prepare for and migrate away from the UK PSTN network shutdown, including migration of phone lines, alarms, lifts, and broadband.
Quantifiable outcome
- 40% IT expenditure savings achieved for Victim Support through managed infrastructure consolidation
- +5 more outcomes
Companies that use Maintel
Customer profileNamed customers24 records
Segments7 records
Ideal customer profiles4 records
Maintel technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration6 records
AI capability10 records
Feature7 records
Maintel partnerships and signals
Strategic signalPartnerships
13 partnerships are on record, tiered core, supporting and key.
- ZoomcorePartnership announced May 2025 to provide a new managed service offering combining best of private and public cloud communications. Maintel is a Zoom Platinum Partner, the highest partnership level. Maintel delivers Zoom Contact Centre, Zoom Collaboration, and Zoom Phone solutions with optimal configuration and integration capabilities.
- GenesyscoreMaintel delivers Genesys-based Contact Centre as a Service (CCaaS) public cloud platform. Successfully implemented for Vanquis Bank and other customers requiring enterprise contact centre solutions.
- AvayacoreMaintel is a Diamond Edge Partner and DevConnect Program Member with co-delivery status across the entire Avaya enterprise portfolio. One of only three UK partners holding the new AXP Specialisation Certification. Partnership spans over 20 years. Supports hundreds of thousands of interactions per day using Avaya technology. Expanded partnership in December 2023 to add Avaya Experience Platform to portfolio.
- DatatracksupportingAlliance to enhance call management, reporting, and analytics across Maintel's Unified Communications and Contact Centre technology solutions and services.
- Reliance CyberkeyCyber security partnership with Reliance Cyber, a leading Managed Security Services and Professional Services Provider. Partnership enhances Maintel's security offering.
- Westcon-Comstorcore20+ year strategic partnership with global technology distributor. Westcon-Comstor awarded Maintel UK Partner of the Year 2022 for 46% growth across portfolio. Distributor relationship extends market reach across UK channel.
- RingCentralcoreExpanded partnership to bring cloud communications solutions to the public sector. Maintel delivers RingCentral's cloud communications, collaboration, video meetings, and contact centre solutions. One of Maintel's first customers for Avaya Cloud Office UCaaS calling solution.
- CiscocoreDeep Cisco partnership for SD-WAN, security, and SASE solutions. Maintel has over 30 years of experience with Cisco technologies. Partnership enables delivery of Cisco SASE technologies, Cisco Meraki SD-WAN, and Cisco Catalyst SD-WAN solutions.
- Extreme NetworkskeyExtreme Networks provides LAN and WiFi solutions as part of Maintel's networking portfolio. Deployed for Incommunities with ExtremeCloud IQ for wired and wireless network management.
- Gamma HorizonsupportingGamma Horizon platform offered as part of Maintel's Customer Experience services, providing additional cloud communications options.
- Crown Commercial ServicescoreMaintel selected for Network Services 3 (RM6116) public sector framework, enabling direct procurement by UK government departments and public sector bodies.
- Social Housing Strategy ForumsupportingMaintel team members speak at Social Housing Strategy Forum events, sharing expertise on technology needs for the social housing sector.
- MicrosoftsupportingAvaya Experience Platform runs on Microsoft Azure public cloud. Maintel supports Microsoft Teams integration and Microsoft Clarity for behavioral analytics on Maintel's website.
Scale indicators9 records
Recent moves7 records
Expansion highlights6 records
Maintel competitors and assessment
Company assessmentEmerging players
- Excell Group: Excell is a UK-based managed services provider focused on UC, connectivity, and security for enterprise. It is a smaller but comparable competitor in the UK mid-market managed communications space.
Broad incumbents
- RingCentral: RingCentral is a global UCaaS/CCaaS platform vendor that Maintel resells and manages as a Platinum-style partner. As RingCentral expands direct enterprise sales in the UK, it represents both a partner opportunity and a competitive threat to Maintel's managed services wrap.
- Vodafone UK (Business): Vodafone UK Business offers mobile, fixed line, IoT, and UC/CC managed services to enterprise and public sector. It overlaps with Maintel in mobile, connectivity, and unified communications, but operates at significantly greater scale.
- BT Group (BT Business): BT is the UK's largest telecommunications incumbent with a broad enterprise and public sector portfolio spanning managed networks, UC, security, and contact centre. It competes with Maintel on large public sector and enterprise tenders where scale and breadth matter.
- Genesys: Genesys is a global cloud CCaaS platform vendor that Maintel deploys and manages for customers like Vanquis Bank. Genesys's growing direct UK presence overlaps with Maintel's CCaaS managed services practice.
Direct peers
- Chess ICT: Chess is a UK-based managed communications and IT services provider selling voice, connectivity, mobile, and cloud solutions to mid-market customers. It competes with Maintel in the UK mid-market with overlapping vendor relationships.
- Six Degrees Group: Six Degrees is a UK managed cloud, colocation, connectivity, and UC provider serving mid-market and enterprise customers. It is a comparable alternative for buyers evaluating managed communications and SD-WAN services.
- TalkTalk Business (TalkTalk Group): TalkTalk Business delivers wholesale and retail voice, connectivity, and UC services to UK businesses and channel partners. It competes head-on with Maintel in UK SMB and mid-market managed connectivity and SIP trunking.
- Gamma Communications: Gamma is a leading UK-based provider of unified communications, cloud PBX, connectivity, and managed services to business and public sector customers. It is Maintel's closest direct competitor in the UK mid-market and enterprise UCaaS/CCaaS managed services space, and Gamma Horizon is even offered as a white-label option within Maintel's portfolio.
- Daisy Corporate Services: Daisy is one of the UK's largest independent managed services providers, offering UC, connectivity, and cloud services to enterprise and public sector. It overlaps with Maintel across virtually all of its product portfolio and target segments.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Maintel social profiles
Digital presenceMaintel compliance and trust
Trust signalCompliance4 records
Maintel financial estimates
Financial estimateRevenue estimate
Valuation estimate
Maintel leadership team
Management profileNumber of profiles
Profiles13 records
Maintel subsidiaries and ownership
Company hierarchySubsidiaries2 records
Maintel funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Maintel M&A and investment
M&A and investmentM&A8 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Maintel
What does Maintel do?
Maintel is a communications managed services provider delivering unified communications, customer experience (contact centre), security, and connectivity services to UK public and private sector organizations. The company combines third-party vendor technology from Zoom, Avaya, Genesys, RingCentral, Cisco, and Extreme Networks with its own proprietary platforms (Maintel Infrastructure Platform, Maintel Application Platform, Maintel Orchestration Platform) to deliver fully managed, co-managed, or per-user-per-month services. It also provides professional services for design, deployment, and migration projects tied to recurring managed services contracts.
Is Maintel a public or private company?
Maintel is a public company. It is classified as public and is currently operating.
When was Maintel founded?
Maintel was founded in 1991. It employs 501 to 1,000 people.
Where is Maintel based?
Maintel is headquartered in London, United Kingdom, in the Europe region.
How does Maintel make money?
Three revenue lines are on record. Managed Communications Services are the primary driver. The others are project and Implementation Services and agentic AI Deployment.
Who are Maintel's main competitors?
Excell Group is listed as an emerging player. Broad incumbents are RingCentral, Vodafone UK (Business), BT Group (BT Business) and Genesys. Direct peers are Chess ICT, Six Degrees Group, TalkTalk Business (TalkTalk Group), Gamma Communications and Daisy Corporate Services.
Does Maintel have an API?
No public API is recorded for Maintel.
What industry is Maintel in?
Maintel's product category is Managed Communications Services. Its primary akta.pro industry code is BPAEAEAF, Data Center Networking Services (Switching/Routing/Fabric). Its NAICS code is 517111 and its SIC code is 4813.