Toim Technology

What Toim Technology does

Toim Technology Pty Ltd is a privately held Australian managed IT services provider founded in 2019 and headquartered in Tamworth, NSW. The company delivers four integrated service pillars — Managed IT (helpdesk, asset management, dedicated account management, vCIO), Private Cloud (georedundant cloud hosting, backup and disaster recovery, cloud phone systems), Managed Networks (NBN Enterprise Ethernet, MPLS, SD-WAN, enterprise fibre via Telstra/Vocus/TPG) and Cyber Security (Fortinet-powered managed firewalls, endpoint and email security) — to small and mid-sized businesses across Northern Regional NSW including Tamworth, Dubbo, Newcastle, Armidale, Gunnedah, Singleton, Maitland, Moree and Muswellbrook.

The firm's core technical differentiator is its own private cloud infrastructure, with compute and storage served from company-owned Tamworth and Dubbo data centres providing georedundant high availability and 24x7 proactive monitoring. The stack is assembled from enterprise-grade vendor partnerships — Fortinet (flagship security), NBN (flagship connectivity), Microsoft, HP, Juniper, Aruba, Trend Micro, VEEAM and 3CX — and is delivered by a team of approximately 10–15 staff including a Managing Director, CTO and Service Delivery Manager, with field engineers embedded in the regional communities served.

Toim operates a sales-led, consultative go-to-market model: dedicated account managers run needs assessments, deliver detailed project plans with cost analysis, and provide ongoing account management for IT support, IT strategy, IT budgeting and cybersecurity uplift. Revenue is overwhelmingly recurring/subscription-based across managed services, cloud hosting, managed networks and managed security, supplemented by project-based implementations and telco carriage on NBN Business Fibre Zone and Tier-1 fibre services. The named customer base spans manufacturing (Apollo Engineering), automotive (Tamworth City Toyota), fire services (Dynamic Fire) and government-contracted nonprofits (Joblink Plus).

Name

Toim Technology

Legal name

Toim Technology Pty Ltd

Website

https://toim.com.au

Company type

Private

Founded year

2019

Operating status

Operating

Headcount range

1–10 employees

Short description

Toim Technology is a privately held Australian managed IT services provider headquartered in Tamworth, NSW, delivering managed IT, private cloud, managed networks and cybersecurity services to small and mid-sized businesses across regional Northern NSW from its own Tamworth and Dubbo data centres.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Telephone Call Centers (56142)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro industry

PRIMARYBPAEABAB

Helpdesk & End-User Support Services

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/Managed IT Services (MSP)

SECONDARYBPAEAJAA

Service Desk & Help Desk Services

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/IT Service Management (ITSM) & Service Desk

SECONDARYHDABANAA

Data Center Operations & Managed Services (Remote Hands, NOC/SOC)

Hardware, Technology & Telecom/Cloud & Data Center Infrastructure/Data Center Operations & Management

Keywords

• Managed IT services
• Private cloud hosting
• Managed network services
• Cyber security services
• Virtual CIO services

Headquarters

HQ city

Tamworth

HQ country

Australia

HQ region

Oceania

Offices9 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales

Revenue model

1. Managed IT Services: Ongoing managed IT services including helpdesk support, project management, IT asset management, and dedicated technology account manager. Support covers computers, servers, network, phone system, voice lines, and line of business applications. Revenue is recurring/subscription based with service level tiers including standard business hours (8-6 Monday to Friday) and 24x7 service plans.
2. Private Cloud Services: Cloud hosted servers, backups, disaster recovery solutions, and cloud phone systems delivered from company-owned data centre infrastructure. Generates recurring revenue from hosting, storage, and cloud services.
3. Managed Networks: Connectivity services including NBN Enterprise Ethernet, MPLS, SD-WAN, and direct internet connections. Revenue generated from ongoing network management and connectivity services.
4. Cyber Security Services: Managed Firewalls, Endpoint Protection, email security, and cloud hosted firewall solutions. Recurring revenue from security monitoring and management services.
5. NBN Enterprise Ethernet: nbn Business Fibre Zone services with symmetrical speeds from 100Mbps to near 10Gbps, including $0 build in eligible areas.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Toim Technology provides managed IT services, private cloud hosting, managed networks, and cyber security services to small and large businesses across regional Northern NSW in Australia. Services are delivered from company-owned data centres in Tamworth and Dubbo, supported by a local engineering team that provides 24x7 helpdesk, account management, IT strategy and cybersecurity uplift for customers.

Product overview

Toim Technology is a managed IT services provider offering a comprehensive portfolio of four core service pillars: Managed IT (helpdesk, asset management, account management), Private Cloud (cloud hosting, backups, disaster recovery, cloud phone systems), Managed Networks (connectivity, multi-site networks, fibre services), and Cyber Security (managed firewalls, email security, anti-virus). The company operates its own private cloud infrastructure hosted in Tamworth and Dubbo Data Centres, providing high availability and redundancy. Services are delivered through partnerships with technology vendors including Fortinet, Juniper, Aruba, VEEAM, and 3CX, and the company maintains NBN Enterprise Ethernet accreditation for regional NSW businesses.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Ongoing managed IT services for regional NSW businesses including helpdesk support, project management, IT asset management, dedicated technology account management, vCIO technology strategy and proactive monitoring of computers, servers, network, phone system, voice lines and line of business applications, with standard 8-6 Mon-Fri and 24x7 service plan options.
• Private Cloud Georedundant, highly available private cloud hosting delivering cloud-hosted servers, backups, disaster recovery solutions and cloud phone systems from company-owned Tamworth and Dubbo Data Centres, with real-time 24x7 proactive monitoring and enhanced security for SMB and mid-market customers in regional NSW.
• Managed Networks Managed enterprise connectivity and multi-site network services using NBN Enterprise Ethernet, Telstra Fibre, Vocus, TPG Fibre and dark fibre providers, delivered with Juniper and Aruba networking equipment and supporting Layer 2, MPLS, SD-WAN and ZTNA technologies for regional NSW businesses.
• Cyber Security Managed cybersecurity services for regional NSW businesses including Fortinet-powered managed firewalls, hosted email security protecting against viruses and phishing, and cloud-based managed anti-virus with automatic updates, all proactively monitored from Toim's IT helpdesk.

Quantifiable outcome

• 99.95% availability target for NBN Enterprise Ethernet services with service level agreement
• +2 more outcomes

Named customers4 records

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Eleven partnerships are on record, tiered core and flagship.

• MicrosoftcoreTechnology or IntegrationLogo displayed on homepage indicating technology partnership for Microsoft products and solutions integration in managed IT services.
• HPcoreTechnology or IntegrationLogo displayed on homepage indicating HP hardware partnership for IT equipment and solutions.
• NBNflagshipStrategic or Co-development PartnerNBN accredited adviser providing nbn Business Fibre Zone services with $0 build in eligible areas. Symmetrical speeds from 100Mbps to near 10Gbps. Direct fibre access into regional data centres. 99.95% availability target with SLA.
• Trend MicrocoreTechnology or IntegrationLogo displayed indicating cybersecurity technology partnership for security solutions.
• Juniper NetworkscoreTechnology or IntegrationPartnered with Juniper for network stack routing and switching equipment. Used for managed network services including MPLS, SD-WAN, and enterprise fibre implementations.
• VEEAMcoreTechnology or IntegrationLogo displayed indicating partnership for backup and disaster recovery solutions in private cloud environment.
• FortinetflagshipTechnology or IntegrationPrimary cybersecurity partnership for managed firewall services. Provides enterprise-grade security proactively monitored from IT helpdesk. Cloud hosted firewall solutions available for small businesses.
• FortinetflagshipTechnology or IntegrationNetwork security partnership for SD-WAN multi-site connectivity using Fortigate routers alongside Juniper equipment.
• Telstra FibrecoreTechnology or IntegrationWholesale fibre agreements for enterprise connectivity services alongside NBN Fibre, Vocus, TPG Fibre, and local dark fibre providers.
• VocuscoreTechnology or IntegrationWholesale fibre provider for high speed, high reliability connectivity alongside other Tier 1 telco providers.
• TPG FibrecoreTechnology or IntegrationWholesale fibre provider for enterprise connectivity services in areas serviced.

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Orro Group: Australian managed networks, cloud, and cybersecurity provider with national fibre and SD-WAN capability. Highly comparable to Toim's managed networks pillar, with broader geographic reach.
• CyberCX: Australian cybersecurity-focused managed services provider with SOC, MDR, and cyber consulting. Comparable in managed security and helpdesk posture; much larger and more specialised on the security side.
• Tesserent: Australian cybersecurity services firm offering managed security, advisory, and incident response. Comparable to Toim's Cyber Security pillar; Toim positions as the integrating MSP, Tesserent as the security specialist.
• Brennan IT: Australian managed IT services provider offering helpdesk, managed cloud, security, and connectivity to SMB and mid-market customers. Directly comparable to Toim across all four pillars with a larger national footprint.

Broad incumbents

• Logicalis Australia: Multinational IT solutions and managed services provider with Australian operations across cloud, networking, and security. Overlaps with Toim across managed networks and cloud pillars at larger enterprise scale.
• Datacom: Large Australian IT services and solutions provider with managed services, cloud, and security across enterprise and government. Overlaps with Toim in MSP and cloud but at a far larger scale and broader portfolio.
• Interactive: ASX-listed Australian provider of managed IT, cloud, and security services to mid-market customers. Directly comparable managed services stack but with national coverage and capital markets access.

Emerging players

• Loop Secure: Smaller Australian managed cybersecurity provider focused on SMB and mid-market security monitoring. Comparable to Toim's managed Fortinet and email security offerings at a more specialised, smaller scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/toimtechnology
• LinkedInlinkedin.com/company/toim-technology

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Toim Technology