Bapenda - Provinsi DKI Jakarta

What Bapenda - Provinsi DKI Jakarta does

Bapenda Provinsi DKI Jakarta, formally Badan Pendapatan Daerah Provinsi DKI Jakarta, is the regional revenue agency of the DKI Jakarta Provincial Government in Indonesia. It is a government state entity (not a corporate) responsible for collecting and administering regional taxes and levies (retribusi) within DKI Jakarta province, including Motor Vehicle Tax (PKB), Bea Balik Nama Kendaraan Bermotor (BBNKB), Land and Building Tax (PBB-P2), Acquisition Duty on Land and Building Rights (BPHTB), heavy equipment tax (PAB), fuel tax (PBB-KB), cigarette tax, and PBJT taxes on food and beverage, hotels, parking, entertainment, electricity, advertising, and groundwater.

The agency operates a unified digital tax administration ecosystem anchored by Pajak Online Jakarta (pajakonline.jakarta.go.id), which houses e-SPPT PBB-P2 for property tax notifications, EBPHTB (ebphtb.jakarta.go.id) for property acquisition duty, and the Bapenda Digital Service (PNA-OI) for direct payments. E-TRAPT, implemented in 2025, is the overarching electronic tax revenue administration and payment system. Jakarta SmartTax is a field-survey-driven geospatial platform for continuous development and updating of tax object data. QRIS-based payment integration is enabled for taxpayer convenience. Supporting services include PPID for public information disclosure, JakRewards within the JAKI super-app, online reservation and student research request portals, and Tax Handbook (Buku Saku Pajak) PDFs.

The business model is statutory rather than commercial. Bapenda does not set prices or generate its own revenue; it collects taxes at rates set by national regulations (PP), regional regulations (Perda), and Governor Decrees (Kepgub). Service distribution combines physical service points — headquarters at Jl. Abdul Muis No.66 (Gambir, Jakarta Pusat), Pusdatin data center, Suban branches, UPPPD units, and Samsat/UPPPKB vehicle tax offices — with digital portals, WhatsApp (081260006177), call center (1500-177), and event-based mobile units such as Gerai Samsat at the Jakarta Fair (PRJ). Primary customer segments are DKI Jakarta individual residents, business entities (hotels, restaurants, entertainment, parking operators), and property owners executing transfers. Tax exemptions and incentives include 100% PBB-P2 exemption for low-NJOP properties, 50% overdue PBB-P2 reduction, and BBNKB exemption for used vehicle transfers under Perda DKI Jakarta No. 1/2024.

Name

Bapenda - Provinsi DKI Jakarta

Legal name

Badan Pendapatan Daerah Provinsi DKI Jakarta

Website

https://dpp.jakarta.go.id

Company type

Private

Founded year

2017

Operating status

Operating

Short description

Bapenda Provinsi DKI Jakarta is the regional revenue agency of DKI Jakarta Provincial Government, administering regional taxes (PKB, BBNKB, PBB-P2, BPHTB, PBJT, retribusi) and serving individual residents, businesses, and property owners through a unified digital tax platform and physical service network across Jakarta.

Ownership category

akta.pro rank

Product category

Government Tax Administration

NAICS

Public Finance Activities (921130), Administration of Economic Programs (9261), Other General Government Support (921190)

akta.pro primary industry

State/Provincial Taxation & Revenue Administration (BPAIABAD)

akta.pro secondary industries

Tax Return Filing, Processing & Assessment (BPAIADAC), Revenue Systems, E-Filing & Digital Tax Administration (BPAIADAO), Excise, VAT/Sales Tax & Indirect Tax Administration (BPAIADAH), Revenue Intelligence, Analytics & Risk Management (BPAIADAL)

Keywords

• Regional tax administration
• Vehicle tax collection
• Property tax services
• Digital tax platform
• Government revenue agency

Headquarters

HQ city

Gambir

HQ country

Indonesia

HQ region

Asia

Offices5 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure

Distribution channels6 records

Marketing channels7 records

Core offering

Bapenda DKI Jakarta (Badan Pendapatan Daerah Provinsi DKI Jakarta) is the regional revenue agency of the DKI Jakarta provincial government responsible for collecting and managing regional taxes and levies (retribusi) within Jakarta. It administers taxes including PKB, BBNKB, PBB-P2, BPHTB, PBJT (hotels, restaurants, parking, entertainment), and others, delivering these services through an integrated digital ecosystem comprising Pajak Online Jakarta, Jakarta SmartTax, E-TRAPT, e-SPPT PBB-P2, and EBPHTB.

Product overview

Bapenda DKI Jakarta operates a unified digital tax administration ecosystem comprising multiple interconnected platforms. At its core is Pajak Online Jakarta (pajakonline.jakarta.go.id), a unified portal that houses e-SPPT PBB-P2 for property tax management, EBPHTB for land and building acquisition duty processing, and the Bapenda Digital Service (PNA-OI) for direct tax payments. The Jakarta SmartTax program provides geospatial field survey capabilities for continuous tax object data quality. E-TRAPT (implemented 2025) serves as the overarching electronic tax revenue administration and payment system. Supporting services include PPID for public information disclosure, JakRewards loyalty features in the JAKI app, online reservation systems for work visits and student research requests, and Gerai Samsat mobile units at PRJ events. A comprehensive library of Tax Handbooks (Buku Saku Pajak) in PDF format supplements taxpayer education.

Differentiator

Problem solved

Functional benefit

Brands

• Jakarta SmartTax: An innovation for the development, enhancement, and continuous update of geospatial-based regional tax object data, managed by Bapenda DKI Jakarta.
• E-TRAPT
• eSPPT PBB-P2
• EBPHTB

Products and services

• Pajak Online Jakarta The primary unified online tax portal for DKI Jakarta residents providing digital services for regional taxes including PBB-P2, PKB, BBNKB, BPHTB, and other local taxes. Enables taxpayers to file, pay, and manage tax obligations electronically.
• Jakarta SmartTax A geospatial-based innovation for the continuous development, enhancement, and updating of regional tax object data across Jakarta. Field surveyors collect geospatial property and land data to maintain accurate tax object records for fair and efficient tax administration.
• E-TRAPT Electronic Tax Revenue Administration and Payment System (Sistem E-TRAPT) implemented in 2025, providing digital management of tax revenue administration and payment processes for regional taxes administered by Bapenda DKI Jakarta.
• e-SPPT PBB-P2 Electronic SPPT system for Property Tax (Pajak Bumi dan Bangunan Perdesaan dan Perkotaan / PBB-P2), allowing taxpayers to access and manage their land and building tax notifications online through the Pajak Online Jakarta portal.
• EBPHTB Digital platform for electronic processing of Land and Building Acquisition Duty (Bea Perolehan Hak Atas Tanah dan Bangunan / BPHTB), enabling online submission, validation, and payment of BPHTB transactions in DKI Jakarta.
• Bapenda Digital Service (PNA-OI) Digital service platform (PNA-OI) for online tax payments and reporting, enabling taxpayers to conduct tax transactions and submissions through a digital interface as part of the Bapenda digital service ecosystem.
• QRIS Payment Integration QRIS-based regional tax payment system integration that enables taxpayers to pay regional taxes via QR code through mobile payment applications.

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• SAMSAT (Sistem Administrasi Manunggal Satu Atap): National one-stop vehicle tax administration system jointly run by provincial revenue agencies, the national police (Korlantas), and PT Jasa Raharja. Bapenda DKI operates the Jakarta Samsat network (UPPPKB) as its vehicle tax collection arm, making SAMSAT a structural operational peer.
• HM Revenue & Customs (HMRC): UK's tax authority. Comparable as a mature tax administration that has undergone extensive digital transformation (Making Tax Digital), often referenced as an international benchmark for digital tax administration platforms like E-TRAPT.
• Australian Taxation Office (ATO): Australia's federal tax authority. Comparable in scale of digital services (online portals, e-filing, data analytics for compliance risk), and a frequently cited international peer for advanced tax administration modernization.
• Direktorat Jenderal Pajak (DJP) Republik Indonesia: Indonesia's national tax authority under the Ministry of Finance. It is comparable as the apex federal-level counterpart to Bapenda DKI Jakarta, administering national taxes (PPh, PPN, PPnBM) and increasingly interfacing with regional revenue agencies on data exchange under UU HKPD.
• Inland Revenue Authority of Singapore (IRAS): Singapore's tax administrator. Comparable as a high-performing Asian tax authority with deep digital penetration (myTax Portal, APIs, geospatial property valuation), positioning it as a relevant international benchmark for Bapenda DKI's smart tax object data ambitions.

Direct peers

• Bapenda Sumatera Utara: North Sumatra provincial revenue agency. Direct peer administering the same regional taxes under UU HKPD, with comparable Samsat/UPPPD networks for vehicle and regional tax collection.
• Bapenda Jawa Barat: West Java provincial revenue agency, the second-largest provincial tax administration in Indonesia by population and economic scale. Directly comparable in mandate, digital tax platform deployment, and core tax types administered (PKB, BBNKB, PBB-P2, BPHTB, PBJT).
• Bapenda Banten: Banten provincial revenue agency surrounding Jakarta. Direct peer with overlapping taxpayer base (commuters, regional logistics) and similar e-filing/digital payment initiatives.
• Bapenda Jawa Timur: East Java provincial revenue agency. Direct peer operating with the same UU HKPD mandate, administering the same regional tax mix and increasingly digitizing via portals akin to pajakonline.jakarta.go.id.
• Bapenda DIY Yogyakarta: Yogyakarta special region's revenue agency. Comparable in mandate and digital transformation trajectory, often cited alongside Bapenda DKI for innovation in regional tax administration.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/humaspajakjkt
• YouTubeyoutube.com/channel/UCHBBpcYlo1lxAEyTvDKRCyQ
• Facebookfacebook.com/Humaspajakjakarta
• Instagraminstagram.com/humaspajakjakarta
• LinkedInlinkedin.com/company/unit-pelayanan-pajak-daerah-uppd---kebayoran-baru

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Bapenda - Provinsi DKI Jakarta