Badan Pendapatan Daerah Provinsi Jawa Barat

What Badan Pendapatan Daerah Provinsi Jawa Barat does

Badan Pendapatan Daerah Provinsi Jawa Barat (BAPENDA JABAR) is the regional revenue agency of the West Java Provincial Government, established in 2001 and headquartered in Bandung, Indonesia. The agency holds exclusive statutory authority to collect provincial taxes across West Java — Indonesia's most populous province — including Pajak Kendaraan Bermotor (PKB), Bea Balik Nama Kendaraan Bermotor (BBNKB), Pajak Bahan Bakar Kendaraan Bermotor (PBBKB), Pajak Air Permukaan, Pajak Rokok, and Retribusi Daerah collected through 26 authorized regional government units. Tax rates are set by provincial regulation (Perda), and revenues are shared between the province and regencies/cities under fixed ratios. The agency is led by Asep Supriatna (current Head), succeeding Dr. Hening Widiatmoko and earlier leaders of its predecessor entity, Dispenda Jawa Barat.

BAPENDA JABAR's core service platform is Samsat (Sistem Administrasi Manunggal Satu Atap), an integrated vehicle-administration system delivered through a multi-channel ecosystem. Physical channels include Samsat outlets, Samsat Corner at shopping centers (Lotte Mart Cikarang), Samsat Outlet, Samsat Keliling mobile units covering Bandung Raya and Ciayumajakuning regions, Samsat Drive-Thru, and Pojok Samsat Kudu Bisa service counters. Digital/self-service channels include E-Samsat (via Bank BJB ATMs nationwide), Samsat Mobile/Sambara (integrated into the Sapawarga super-app), KiosK Samsat self-service kiosks, and Samsat Digital Leuwipanjang. Payment is enabled through retail partners (Indomaret, Alfamart, Alfamidi) and digital platforms (Bukalapak, Tokopedia, Kaspro, Loket PPOB). Supporting systems include Sipandu Jawara (Sistem Pendapatan Terpadu), the ARJUNA digital assistant, the Drupadi complaint dashboard, PPID public information services, and an Open Data portal.

The agency operates on a non-commercial revenue model: BAPENDA JABAR does not charge service fees, and tax rates are statutorily fixed. Approximately 103 employees support province-wide collection across a customer base that includes every individual vehicle owner, fuel consumer, surface-water user, and 26 regional retribution units in West Java. The agency has received a Wajar Tanpa Pengecualian (unqualified) audit opinion from Badan Pemeriksa Keuangan (BPK), achieved Top-11 placement in West Java's 2021 Public Information Openness monitoring, and was recognized as an "Informatif" public body in 2025, signaling sustained operational and transparency discipline.

Name

Badan Pendapatan Daerah Provinsi Jawa Barat

Legal name

Badan Pendapatan Daerah Provinsi Jawa Barat

Website

https://bapenda.jabarprov.go.id

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

101–250 employees

Short description

Badan Pendapatan Daerah Provinsi Jawa Barat (BAPENDA JABAR) is West Java Province's mandated regional revenue agency, collecting vehicle, fuel, water, cigarette, and regional retribution taxes through a multi-channel Samsat service ecosystem spanning physical outlets, mobile units, self-service kiosks, and digital platforms serving the province's citizens.

Ownership category

akta.pro rank

Product category

Government Tax Administration

NAICS

Public Finance Activities (92113), Regulation, Licensing, and Inspection of Miscellaneous Commercial Sectors (92615)

SIC

Services-Management Services (8741)

akta.pro primary industry

Excise, VAT/Sales Tax & Indirect Tax Administration (BPAIADAH)

akta.pro secondary industries

Tax Return Filing, Processing & Assessment (BPAIADAC), Revenue Intelligence, Analytics & Risk Management (BPAIADAL), Municipal Tax & Revenue Administration (Local) (BPAIACAD)

Keywords

• Regional tax administration
• Vehicle tax collection
• Provincial revenue management
• Samsat tax services
• Government revenue agency

Headquarters

HQ city

Bandung

HQ country

Indonesia

HQ region

Asia

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Pajak Kendaraan Bermotor (PKB): Tax on ownership and/or control of motorized vehicles. Revenue sharing: 70% province, 30% to regencies/cities.
2. Bea Balik Nama Kendaraan Bermotor (BBNKB): Vehicle transfer tax charged when ownership is transferred to another person
3. Pajak Bahan Bakar Kendaraan Bermotor (PBBKB): Tax on fuel used for motorized vehicles (Pertamax, premium, solar). 5% tax rate in West Java. Sector-specific rates: industry 17.17%, mining/plantation/forestry 90%, transport/contractors 100%. Revenue sharing: 70% to regencies/cities, 30% province.
4. Pajak Air Permukaan: Tax on extraction and utilization of surface water. 10% tax rate. Revenue sharing: 50% province, 50% regencies/cities.
5. Pajak Rokok: Cigarette tax collected from central government cukai. 10% of excise value allocated to local government for health services (JKN). Revenue sharing: 70% to regencies/cities, 30% province.
6. Retribusi Daerah: Regional retribution collected by 26 authorized regional government units

Go-to-market motion1 record

Distribution channels10 records

Marketing channels10 records

Core offering

Badan Pendapatan Daerah Provinsi Jawa Barat (BAPENDA JABAR) is the official regional revenue agency of West Java Province, Indonesia. It administers and collects provincial taxes including vehicle ownership tax (PKB), vehicle title transfer duty (BBNKB), vehicle fuel tax (PBBKB), surface water tax (Pajak Air Permukaan), cigarette tax (Pajak Rokok), and regional retributions. Services are delivered to citizens through an integrated ecosystem of physical Samsat outlets, mobile Samsat units, drive-thru points, convenience-store partners (Indomaret, Alfamart, Alfamidi), bank ATMs, e-commerce platforms (Bukalapak, Tokopedia), self-service kiosks, and the Sapawarga super app.

Product overview

BAPENDA JABAR operates a comprehensive multi-channel vehicle tax and regional revenue service ecosystem. The core offering centers on Samsat (Sistem Administrasi Manunggal Satu Atap) — an integrated vehicle administration system managing Pajak Kendaraan Bermotor (PKB), Bea Balik Nama Kendaraan Bermotor (BBNKB), and regional taxes. This core is delivered through diverse service channels: E-Samsat (electronic via ATM/e-commerce), Samsat Mobile/Sambara (via Sapawarga super app), Samsat Jbret (convenience store network including Indomaret, Alfamart, Alfamidi), KiosK Samsat (self-service kiosks), Samsat Corner (mall locations), Samsat Digital Leuwipanjang, Samsat Information Center (call center with WhatsApp bot), Samsat Outlet, Samsat Keliling (mobile units), Samsat Drive-Thru, and Pojok Samsat Kudu Bisa (service counters). Supporting platforms include SIPANDU JAWA (unified revenue information system), ARJUNA (AI assistant), DRUPADI (digital complaint dashboard), Open Data portal, and PPID public information service. The portfolio also encompasses tax types including PBBKB (vehicle fuel tax), Pajak Air Permukaan (surface water tax), Pajak Rokok (cigarette tax), and Retribusi Daerah (regional retribution).

Differentiator

Problem solved

Functional benefit

Brands

• Samsat Mobile Jawa Barat Sambara: Mobile Samsat service application for vehicle tax payments, integrated into the Sapawarga super app.
• Samsat Information Center
• Samsat Digital Leuwipanjang
• KiosK Samsat
• Sipandu Jawara
• ARJUNA
• Drupadi

Products and services

• Samsat (Sistem Administrasi Manunggal Satu Atap) Integrated one-stop vehicle administration service handling Pajak Kendaraan Bermotor (PKB), Bea Balik Nama Kendaraan Bermotor (BBNKB), and related regional taxes. Operates through multiple service channels including online, mobile, physical outlets, and partner retail locations for citizens of West Java Province.
• E-Samsat Jawa Barat Electronic Samsat system enabling vehicle tax (PKB) payment through Bank BJB ATMs and partner e-commerce platforms (Bukalapak, Tokopedia), accessible across all regions of Indonesia.
• Samsat Mobile Jawa Barat Sambara Mobile Samsat service application integrated with Sapawarga (Jabar Super Apps) enabling citizens to check vehicle tax information and make payments via smartphone.
• Samsat Jawa Barat Ngabret (Samsat J'bret) Extended Samsat service enabling PKB payment through convenience stores (Indomaret, Alfamart, Alfamidi) and payment services (Kaspro, Loket PPOB) for accessible vehicle tax payment across West Java.
• Samsat Digital Leuwipanjang Digital Samsat service location at Leuwipanjang offering automated and self-service vehicle tax processing capabilities for citizens.
• KiosK Samsat Self-service kiosk device for annual vehicle tax payment, allowing citizens to complete transactions independently without officer assistance.
• Samsat Corner Samsat service counter located within Mal Pelayanan Publik (MPP) shopping centers, enabling citizens to pay vehicle taxes while shopping. Currently operates at Lotte Mart Cikarang, Monday-Friday 09:00-14:00 WIB.
• Samsat Information Center (SIM C) Call center service providing Samsat information via WhatsApp Chat Bot and phone, handling public inquiries about vehicle taxes and Samsat services.
• Samsat Outlet Samsat service locations positioned at shopping centers and community activity hubs for expanded accessibility to vehicle tax services.
• Samsat Keliling (Mobile Samsat) Roaming Samsat service bringing vehicle tax payment facilities to communities across West Java regions including Bandung Raya (Pajajaran, Cimahi, KBB, Rancaekek, Soreang) and Ciayumajakuning regions (Purwakarta, Cikarang, Karawang).
• Samsat Drive-Thru Drive-through Samsat service allowing citizens to pay vehicle taxes without leaving their vehicles for enhanced convenience.
• Pojok Samsat Kudu Bisa Customer service corner where citizens can directly voice complaints, suggestions, or questions to officers ready to assist with tax and retribution matters.
• Sistem Pendapatan Terpadu Jawa Barat (Sipandu Jawara) Unified regional revenue information system integrating all tax and retribution data for comprehensive revenue management across West Java province, supporting the agency's Smart Tax revenue management strategy.
• ARJUNA (Asisten Ramah dan Responsif Jawa Barat untuk Urusan Pajak dan Retribusi Daerah) Friendly and responsive AI-powered digital assistant for tax and regional retribution inquiries, providing information for citizens seeking details about vehicle taxes and other regional levies.
• DRUPADI (Dashboard Pengaduan Digital) Digital complaint dashboard system enabling citizens to submit and track complaints related to tax services and regional retribution handled by the agency.
• PPID Bapenda Jawa Barat (Pejabat Pengelola Informasi dan Dokumentasi) Public Information Management service providing information access, document services, disability accommodations (Bahasa Isyarat video and Braille forms), standard operating procedures, and complaint mechanisms for government transparency.
• Pajak Kendaraan Bermotor (PKB) Vehicle ownership and operation tax managed by BAPENDA JABAR with a 30% provincial and 70% regency/city revenue-sharing distribution among West Java's regencies and cities.
• Bea Balik Nama Kendaraan Bermotor (BBNKB) Vehicle registration transfer fee service for ownership name changes on motor vehicles in West Java Province.
• Pajak Bahan Bakar Kendaraan Bermotor (PBBKB) Tax on vehicle fuel consumption charged at a 5% base rate in West Java, with sector-specific rates of 17.17% for industry, 90% for mining/plantation/forestry, and 100% for transport/contractors; 70% to regencies/cities, 30% to province.
• Pajak Air Permukaan Surface water extraction tax at a 10% rate with 50% provincial and 50% regency/city revenue sharing, applied to industrial and commercial water users.
• Pajak Rokok Cigarette tax at 10% of excise value collected from central government cukai, allocated to local government for health services (JKN), with 70% distributed to regencies/cities and 30% to the province.
• Retribusi Daerah Regional retribution collection service managed across 26 revenue-generating regional government units for West Java provincial and regency/city local government revenue.

Quantifiable outcome

• Serving all regencies and cities in West Java Province with comprehensive vehicle tax and regional revenue services

Named customers1 record

Segments5 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

Feature7 records

Partnerships

15 partnerships are on record, tiered flagship, core and minor.

• University of NottinghamflagshipStrategic or Co-development Partner · 11 July 2026Strategic cooperation in education and culture development signed on July 11, 2026. Includes full scholarship program for 10 best high school graduates from West Java, study visits for teachers and school principals for minimum 3 months in England, and internationalization of Sundanese culture including establishment of Siliwangi Institute at University of Nottingham.
• Bank BJBflagshipStrategic or Co-development PartnerBank BJB serves as the main sponsor for international cooperation between West Java Provincial Government and University of Nottingham, supporting institutional expansion at the international level. Bank BJB also provides banking services for compensation fund distribution to affected traders in Lembang area.
• British CouncilcoreStrategic or Co-development PartnerPartner in the education and culture cooperation between West Java Provincial Government and University of Nottingham, supporting international exchange programs and cultural internationalization initiatives.
• Badan Pemeriksa Keuangan (BPK)coreOthersBPK provides financial audit and examination services, having awarded Wajar Tanpa Pengecualien (WTP) opinion for West Java Provincial Government's financial reports.
• Kepolisian (Police)flagshipStrategic or Co-development PartnerThree government institutions involved in motorized vehicle tax (PKB) management: Bapenda, Police (Kepolisian), and Jasa Raharja, along with banking and Collection Agent partners.
• Jasa RaharjaflagshipStrategic or Co-development PartnerThree government institutions involved in motorized vehicle tax (PKB) management: Bapenda, Police, and Jasa Raharja, along with banking and Collection Agent partners.
• IndomaretcoreChannel Partner/ Reseller/ DistributorConvenience store partner for Samsat J'bret vehicle tax payment service, providing accessible payment points throughout West Java.
• AlfamartcoreChannel Partner/ Reseller/ DistributorConvenience store partner for Samsat J'bret vehicle tax payment service, providing accessible payment points throughout West Java.
• AlfamidiminorChannel Partner/ Reseller/ DistributorConvenience store partner for Samsat J'bret vehicle tax payment service.
• BukalapakcoreChannel Partner/ Reseller/ DistributorE-commerce platform partner for online vehicle tax payment services.
• TokopediacoreChannel Partner/ Reseller/ DistributorE-commerce platform partner for online vehicle tax payment services.
• KasprominorChannel Partner/ Reseller/ DistributorDigital payment platform partner for vehicle tax payment services.
• Loket PPOBminorChannel Partner/ Reseller/ DistributorPayment point online banking system (PPOB) partner for vehicle tax payment services.
• Partner BanksflagshipChannel Partner/ Reseller/ DistributorBanking partners for E-Samsat payment system accessible via ATM throughout Indonesia.
• Collection AgentcoreChannel Partner/ Reseller/ DistributorCollection agents involved in motorized vehicle tax (PKB) management alongside Bapenda, Police, and Jasa Raharja.

Scale indicators6 records

Recent moves7 records

Expansion highlights5 records

Others

• Bank BJB: West Java provincial bank serving as BAPENDA's flagship banking partner for E-Samsat ATM payment infrastructure and compensation fund disbursement. Critical ecosystem enabler for tax collection rather than a direct competitor.

Direct peers

• Bapenda Banten: Neighboring West Java regional revenue agency for Banten Province with the same statutory functions and Samsat service structure. Geographically adjacent, making it a natural regional comparison peer.
• Bapenda Jawa Timur: Regional revenue agency of East Java Province administering the same suite of provincial taxes and retributions. Comparable in scope and Samsat-based service delivery, serving another major economic population center.
• Bapenda Bali: Regional revenue agency of Bali Province with equivalent statutory functions for vehicle, fuel, and regional taxes. Useful peer for tourism-economy tax collection patterns.
• Bapenda Jawa Tengah: Regional revenue agency of Central Java Province with equivalent tax collection mandate over PKB, BBNKB, PBBKB, and regional retributions. Operates similar Samsat and digital service infrastructure for citizens in its jurisdiction.
• Bapenda DKI Jakarta: Regional revenue agency of DKI Jakarta Province performing identical functions (PKB, BBNKB, PBBKB, retribution) for the capital region. Most directly comparable peer given similar mandate, scale, and Samsat-based service delivery model.
• Bapenda Sumatera Utara: Regional revenue agency of North Sumatra Province performing the same PKB, BBNKB, PBBKB, and retribution collection functions. Provides a comparable reference for non-Java geographic execution.
• Bapenda DI Yogyakarta: Regional revenue agency of the Special Region of Yogyakarta with equivalent tax collection mandate. Comparable in administrative structure and Samsat delivery, though smaller in scale.

Regional players

• Samsat DKI Jakarta: Vehicle administration service unit (Sistem Administrasi Manunggal Satu Atap) operating in DKI Jakarta under the same Samsat umbrella model. Comparable service delivery infrastructure but limited to vehicle tax in the capital.

Broad incumbents

• Direktorat Jenderal Pajak (DJP) Kementerian Keuangan RI: National tax authority of Indonesia under the Ministry of Finance. Operates the broader national tax system (PPh, PPN, etc.) of which regional taxes are a parallel layer; relevant for understanding the central-regional tax architecture.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/bapenda_jabar
• YouTubeyoutube.com/bapendajabar
• Facebookfacebook.com/bapenda.jabar
• Instagraminstagram.com/bapenda.jabar
• TikToktiktok.com/@bapendajabar
• LinkedInlinkedin.com/company/badan-pendapatan-daerah-provinsi-jawa-barat

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Badan Pendapatan Daerah Provinsi Jawa Barat