Resolution Services

What Resolution Services does

Resolution Services, LLC is a specialized Equal Employment Opportunity (EEO) professional services firm headquartered in Lawrence, Kansas, founded in 1999. The company exclusively serves U.S. federal government agencies, providing a defined suite of EEO services: counseling, investigations, mediation, final agency decisions (FAD), administrative investigations, and legal sufficiency reviews. The firm operates with 11-50 employees and holds a GSA Schedule contract, which is the standard procurement vehicle for federal professional services buyers.

The business is built on human expertise rather than technology. Mediators are required to have at least five years of relevant experience, and Final Agency Decision writers must be licensed attorneys. There is no proprietary software platform, AI component, or technology product disclosed; the offering is service-only, with each engagement delivered by credentialed professionals. Revenue mechanics are project-based or task-order-based under federal contract vehicles, with pricing tied to labor categories and hourly rates consistent with GSA Schedule professional services benchmarks.

Resolution Services is privately held with no disclosed funding rounds, acquisitions, or strategic transactions. The firm has operated continuously for over 25 years with a stable federal client base, suggesting a steady-state boutique model rather than a high-growth trajectory. Customer concentration is by design entirely within the federal government segment, with multiple agency clients but no disclosed private-sector or state/local government work.

Name

Resolution Services

Legal name

Resolution Services, LLC

Website

https://resolutionserv.com

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

11–50 employees

Short description

Resolution Services, LLC is a Lawrence, Kansas-based EEO professional services firm founded in 1999 that exclusively serves U.S. federal government agencies with counseling, investigations, mediation, final agency decisions, and legal sufficiency reviews via a GSA Schedule contract.

Ownership category

akta.pro rank

Product category

Federal EEO Compliance Services

SIC

Services-Legal Services (8111)

akta.pro primary industry

Litigation & Dispute Resolution (BPAHAAAB)

akta.pro secondary industry

Alternative Dispute Resolution & Restorative Justice Programs (BPAIAFAL)

Keywords

• EEO investigations
• Workplace conflict resolution
• Federal employment compliance
• EEO counseling services
• Employment discrimination mediation

Headquarters

HQ city

Lawrence

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others

Revenue model

1. EEO Professional Services: Resolution Services generates revenue through professional services contracts with federal government agencies, including EEO counseling, investigations, mediation, final agency decisions, and legal sufficiency reviews. The firm operates under a GSA Contract (referenced as MAS_Updated_PL_3-19-21.pdf), indicating pricing through the GSA Schedule program. Revenue is derived from service fees under multi-year government contracts.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels1 record

Core offering

Resolution Services provides end-to-end Equal Employment Opportunity (EEO) professional services to U.S. federal government agencies, including impartial EEO investigations, pre-complaint EEO counseling, mediation, final agency decisions written by licensed employment law attorneys, expedited administrative investigations, and legal sufficiency reviews of investigation reports. The firm processes administrative discrimination complaints filed by federal employees before matters escalate to the EEOC or federal court, acting as an integrated consultant-partner rather than a transactional vendor.

Product overview

Resolution Services is a single-service consulting firm offering a unified portfolio of six distinct EEO (Equal Employment Opportunity) services to federal government agencies. The core offerings include EEO Investigations (impartial workplace discrimination investigations), EEO Counseling (early conflict resolution), Mediation (dispute resolution by experienced mediators), Final Agency Decisions (adjudication by employment law attorneys), Administrative Investigations (pre-complaint workplace inquiries), and Reports of Investigation Legal Sufficiency Reviews (legal quality assurance). These services work together as an end-to-end EEO complaint processing solution, from initial counseling through investigation to final adjudication, with the firm serving as an integrated partner to agency clients rather than a modular platform.

Differentiator

Problem solved

Functional benefit

Products and services

• EEO Investigations Impartial workplace discrimination investigations conducted by employee investigators (not subcontractors) with expertise in EEO laws, providing quality, timely, and ethical investigation services to U.S. federal government agencies.
• EEO Counseling Early-intervention counseling to address workplace conflict and informally resolve EEO complaints before they escalate to formal complaints, including thorough initial inquiries that inform acceptance or dismissal of formal complaints.
• Mediation Dispute resolution services delivered by mediators located across the country who each have at least five years of mediation/facilitation experience plus employment discrimination expertise, helping parties informally resolve complaints and mend disputes for ongoing working relationships.
• Final Agency Decisions Written decisions adjudicating EEO complaints, authored by licensed, experienced employment law attorneys — including former supervisory Administrative Judges for the EEOC — with formats customized to each federal agency's needs.
• Administrative Investigations Expedited workplace investigations into harassment allegations conducted before formal EEO complaints are filed, handled with professionalism and discretion, with customizable report formats including factual findings and optional personnel-action recommendations.
• Reports of Investigation Legal Sufficiency Reviews Legal reviews of completed Reports of Investigation performed by Final Agency Decision writers to ensure investigations are complete for legal adjudication, preventing costly remands from the agency's Final Agency Decision writers or from the EEOC.

Quantifiable outcome

• Many complaints can be resolved at the EEO counseling stage through informal resolution, saving agencies time, money, and resources from formal complaint processing
• +1 more outcomes

Named customers1 record

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators1 record

Recent moves3 records

Expansion highlights3 records

Emerging players

• ADR Vantage: Alternative dispute resolution firm providing mediation, arbitration, and conflict resolution services. Smaller and more regional than JAMS, but overlaps with Resolution Services' mediation services in concept and delivery model.
• Resolution Economics: Consulting firm specializing in EEO, employment litigation, and workplace investigations. Provides services to federal agencies and private employers, with direct overlap in EEO investigations and related analyses with Resolution Services.
• The McCammon Group: ADR and mediation services provider serving primarily mid-Atlantic clients. Comparable to Resolution Services' mediation practice, though with a more commercial-real-estate and private-sector orientation.

Broad incumbents

• Seyfarth Shaw LLP: National law firm with one of the largest dedicated workplace investigation and EEO practices in the U.S. Direct competitor for federal EEO investigations and final agency decisions, though with a much broader corporate and litigation portfolio.
• Ogletree Deakins: Large employment and labor law firm with substantial EEO litigation and investigation practices. Competes with Resolution Services for federal EEO matters, but operates as a full-service law firm serving both private and public sector clients.
• Jackson Lewis P.C. Major U.S. employment law firm with a large EEO and workplace investigations practice. Compared to Resolution Services, it offers a broader legal services portfolio but competes for the same federal EEO investigation and counseling work.

Direct peers

• Federal Mediation and Conciliation Service (FMCS): Independent U.S. federal agency providing mediation and conflict resolution services to federal workplaces. Directly comparable to Resolution Services' mediation and EEO counseling services, differing primarily in being a government entity rather than a private contractor.
• Miles Mediation & Arbitration: Privately held ADR provider offering mediation, arbitration, and other dispute resolution services. Comparable to Resolution Services' mediation practice, although Miles Mediation is primarily commercial and regional rather than federal-EEO focused.
• JAMS: Largest independent provider of alternative dispute resolution services in the U.S., including mediation and arbitration. JAMS overlaps directly with Resolution Services' mediation and EEO-related dispute resolution offerings, but operates at significantly larger scale and across multiple sectors.
• The Federal Group: Federal-sector consulting firm providing EEO investigations, training, and HR advisory services to government agencies. Closely comparable to Resolution Services in target customer (federal agencies) and service mix (EEO and HR investigations).

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/resolution-services-llc

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Resolution Services