Trainers
Trainers is a private BPO service provider headquartered in Asunción, Paraguay, offering outsourced customer service, customer support, and operational process administration to businesses across all industries on a 24x7x365 basis.
- Company typePrivate
- Founded-
- HeadquartersAsunción, Paraguay
- Headcount501–1,000
- GTM typeB2B
- OfferingServices
What Trainers does
Trainers is a private Business Process Outsourcing (BPO) company headquartered in Asunción, Paraguay, with a workforce of 501-1,000 employees. It provides outsourced customer-facing and back-office services to businesses across all industries and sectors in Paraguay, organized into three interconnected service lines: Customer Service (telesales, customer support, order taking, telephone surveys, customer satisfaction measurement, mystery shopping, and telemarketing), Customer Support (database updating, client prospecting calls, customer loyalty, and business appointment scheduling), and Operational Process Administration (document management and digitization, sales and customer service quality control, fleet administration, and attendance control).
The company delivers these services under a 24x7x365 operating model, providing clients with operational metrics including productivity, attention levels, abandonment percentages, and per-operator effectiveness. No proprietary technology stack or software products are disclosed; the underlying infrastructure is described in general terms as telephone/telemarketing systems, database management, document digitization, fleet management, and attendance control tools.
Trainers generates revenue through managed-service BPO contracts billed per service or on an ongoing contractual basis. Pricing is not publicly disclosed; prospective clients are directed to contact the company via a website form, WhatsApp (+595 971 643 000), or email ([email protected]). The go-to-market motion is direct and consultative, targeting businesses of all sizes in Paraguay, with brand-building and top-of-funnel awareness supported by active Facebook, Instagram, and LinkedIn pages.
Trainers firmographics
Firmographics- Name
- Trainers
- Legal name
- Trainers
- Website
- https://trainers.com.py
- Company type
- Private
- Operating status
- Operating
- Headcount range
- 501–1,000 employees
- Short description
- Trainers is a private BPO service provider headquartered in Asunción, Paraguay, offering outsourced customer service, customer support, and operational process administration to businesses across all industries on a 24x7x365 basis.
- Ownership category
- akta.pro rank
Trainers industry classification
Industry- Product category
- Business Process Outsourcing
- NAICS
- Management Consulting Services (54161), Management, Scientific, and Technical Consulting Services (5416)
- SIC
- Services-Help Supply Services (7363), Services-Management Services (8741)
- akta.pro primary industry
- Event/Webinar Registration & Attendance Confirmation Calling (BPAAADAI)
- akta.pro secondary industries
- Operations & Process Improvement Consulting (BPAHACAB), Sales, Customer Service & Soft Skills Training (BPACANAD)
Keywords
Where Trainers is headquartered
LocationHeadquarters
- HQ city
- Asunción
- HQ country
- Paraguay
- HQ region
- Latin America
Offices1 record
Markets served
Trainers business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others
Revenue model
- BPO Managed Services: Trainers provides outsourced business process services including customer service (televentas, customer support, order taking, telephone surveys, customer satisfaction, mystery shopping, telemarketing), customer support (database updates, client prospecting calls, client loyalty, appointment scheduling), and operational process administration (document management, sales/service quality control, fleet administration, attendance control). Revenue is generated through managed service contracts billed on a per-service or ongoing contractual basis.
Go-to-market motion1 record
Distribution channels1 record
Marketing channels5 records
Trainers product offering
Product offeringCore offering
Trainers is a Paraguayan BPO (Business Process Outsourcing) firm that takes ownership of customer-facing and back-office operational processes on behalf of client businesses. Its portfolio spans Customer Service (televentas, customer support, order taking, telephone surveys, customer satisfaction measurement, mystery shopper programs, telemarketing), Customer Support (database updates, client prospecting calls, loyalty programs, business appointment scheduling), and Operational Process Administration (document management and digitization, sales and service quality control, fleet administration, attendance control). Services are delivered 24x7x365 to clients across all industries in Paraguay, with productivity, attention, abandonment, and operator-effectiveness metrics reported back to clients.
Product overview
Trainers is a BPO (Business Process Outsourcing) company offering a unified suite of customer-facing and back-office outsourcing services. The portfolio consists of three interconnected service lines: Customer Service (handling telesales, customer support, order management, surveys, and mystery shopping), Customer Support (managing databases, prospecting, loyalty programs, and appointment scheduling), and Operational Process Administration (digitization, quality control, fleet management, and attendance tracking). These services are designed to free clients from operational tasks so they can focus on their core business, with 24x7x365 availability.
Differentiator
Problem solved
Functional benefit
Products and services
- Customer Service
Quantifiable outcome
- 24x7x365 service availability for customer-facing and operational processes
- +1 more outcomes
Companies that use Trainers
Customer profileSegments1 record
Ideal customer profiles1 record
Trainers technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Trainers partnerships and signals
Strategic signalScale indicators1 record
Recent moves3 records
Expansion highlights1 record
Trainers competitors and assessment
Company assessmentBroad incumbents
- Teleperformance: Global leader in outsourced customer experience management with substantial LATAM operations and Spanish-language coverage. Competes with Trainers on the same telesales, customer support, and digital BPO services but at vastly larger scale and broader geographic footprint.
- StarTek: Global BPO/customer engagement outsourcer with LATAM delivery capability offering voice, back-office, and digital customer experience services. Competes with Trainers for outsourced customer support and telemarketing contracts.
- Concentrix: Global customer experience and BPO provider with significant LATAM presence following its Majorel combination. Competes head-to-head with Trainers for enterprise customer support, telemarketing, and back-office process outsourcing contracts.
- Sitel (Foundever): Global customer experience BPO (rebranded as Foundever) with LATAM operations offering outsourced customer support, telemarketing, and digital services. Comparable service lines to Trainers but at multinational scale.
- Majorel (now Concentrix + Majorel): Pre-merger Majorel was a global BPO player with strong LATAM roots and Spanish/Portuguese multilingual coverage. Directly comparable service portfolio (customer service, telesales, back-office) to Trainers before its combination with Concentrix.
Direct peers
- Atento: Leading LATAM BPO company focused on customer experience, telesales, and back-office outsourcing with significant operations in Brazil and other Spanish-speaking markets. Comparable end-to-end BPO service mix and similar customer base of enterprises outsourcing customer-facing processes.
- Konecta: Major LATAM-headquartered BPO/customer experience outsourcer with large Spanish-language call center operations across South America. Directly comparable to Trainers in target market, service portfolio (telesales, customer support, back-office), and language coverage.
Regional players
- Inexertus: Paraguay-based contact center and BPO provider offering customer service, telemarketing, and back-office outsourcing to local and regional clients. The closest pure domestic peer to Trainers, competing for the same Paraguay enterprise BPO contracts.
- BPS (Business Process Services): Brazilian BPO provider with regional South American reach in customer service, telemarketing, and back-office administration. Comparable service mix to Trainers with overlapping language and cultural capabilities in the Mercosul region.
Emerging players
- Competence Call Center (CCC): European-headquartered BPO with multilingual customer support and back-office services, increasingly serving Spanish-language clients. Comparable outsourced customer service / telemarketing model to Trainers though operating primarily in European time zones.
Market position
Strengths3 records
Weaknesses3 records
Competitive moat2 records
Key risks5 records
Key highlights5 records
Customer concentration
Trainers social profiles
Digital presenceTrainers financial estimates
Financial estimateRevenue estimate
Valuation estimate
Trainers leadership team
Management profileNumber of profiles
Trainers funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Trainers M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Trainers
What does Trainers do?
Trainers is a Paraguayan BPO (Business Process Outsourcing) firm that takes ownership of customer-facing and back-office operational processes on behalf of client businesses. Its portfolio spans Customer Service (televentas, customer support, order taking, telephone surveys, customer satisfaction measurement, mystery shopper programs, telemarketing), Customer Support (database updates, client prospecting calls, loyalty programs, business appointment scheduling), and Operational Process Administration (document management and digitization, sales and service quality control, fleet administration, attendance control). Services are delivered 24x7x365 to clients across all industries in Paraguay, with productivity, attention, abandonment, and operator-effectiveness metrics reported back to clients.
Is Trainers a public or private company?
Trainers is a private company. It is classified as unknown and is currently operating.
When was Trainers founded?
Trainers was founded in -1. It employs 501 to 1,000 people.
Where is Trainers based?
Trainers is headquartered in Asunción, Paraguay, in the Latin America region.
How does Trainers make money?
One revenue line is on record: BPO Managed Services.
Who are Trainers's main competitors?
Broad incumbents on record are Teleperformance, StarTek, Concentrix, Sitel (Foundever) and Majorel (now Concentrix + Majorel). Direct peers are Atento and Konecta. Regional players are Inexertus and BPS (Business Process Services). Competence Call Center (CCC) is listed as an emerging player.
Does Trainers have an API?
No public API is recorded for Trainers.
What industry is Trainers in?
Trainers's product category is Business Process Outsourcing. Its primary akta.pro industry code is BPAAADAI, Event/Webinar Registration & Attendance Confirmation Calling, with a secondary code of BPAHACAB, Operations & Process Improvement Consulting. Its NAICS code is 54161 and its SIC code is 7363.