Agileware

What Agileware does

Agileware is a privately held Australian IT services company founded in 2002 and headquartered in Canberra, operating as Agileware Pty Ltd. The company specializes exclusively in three open-source platforms — WordPress, Drupal, and CiviCRM — offering website development, CRM implementation, custom web applications, data migration, integration, and responsive web design. Its service portfolio covers the full lifecycle from requirements discovery and design through development, hosting, training, and ongoing subscription support. Agileware is one of the longest-tenured Drupal practitioners in Australia, having built on the platform since Drupal 4.5.

The company serves two primary verticals: Australian non-profits and associations, and Australian Government agencies. It delivers services directly through its Canberra-based team and indirectly through channel partner Forward IT, which provides access to whole-of-government panel arrangements (ABS, Dept of Infrastructure, Treasury Portfolio, Whole of Government Cloud Services). Agileware's customer roster includes the Department of Veterans' Affairs, Therapeutic Goods Administration, SBS, and over forty non-profits and associations across healthcare, social services, education, and advocacy. Its proprietary product, Agilehost, is a managed multi-cloud hosting service running on Australian data centers for data sovereignty.

Agileware's revenue is generated through a mix of project-based professional services, recurring support subscriptions (CiviCRM, Drupal, WordPress), tiered hosting subscriptions, and training. The company is bootstrapped with no disclosed external funding, operates with 1-10 employees, and has remained privately held since founding. Its go-to-market relies on direct sales, government panel access, a strong portfolio of case studies, and content marketing via its blog and social channels. Pricing for professional services and support is quote-based, while hosting follows defined monthly subscription tiers (Standard, Business, Enterprise, Dedicated).

Name

Agileware

Legal name

Agileware Pty Ltd

Website

https://agileware.com.au

Company type

Private

Founded year

2002

Operating status

Operating

Headcount range

1–10 employees

Short description

Agileware is a Canberra-based, privately held IT services firm specializing in WordPress, Drupal, and CiviCRM open-source platforms, serving Australian non-profits, associations, and government agencies through development, hosting, support, and training services.

Ownership category

akta.pro rank

Product category

Open Source Web Development Services

NAICS

Custom Computer Programming Services (541511), Computer Systems Design and Related Services (5415)

SIC

Services-Computer Programming Services (7371), Services-Computer Integrated Systems Design (7373)

akta.pro industry

PRIMARYBPAHAEAJ

Integration, API & Middleware Consulting

Business & Public Services/Professional Services (Legal, Accounting, Consulting)/Technology & Digital Consulting

SECONDARYEDABAHAH

Tools & Platforms Training (Jira, Azure DevOps, MS Project, Smartsheet, etc.)

Education/Corporate Training & Professional Development/Project, Program & Product Management Training

Keywords

• Open source CMS development
• CiviCRM implementation
• Managed website hosting
• Drupal development services
• Non-profit web solutions

Headquarters

HQ city

Canberra

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales

Revenue model

1. Professional Services: Website and CRM development services including Drupal and WordPress website development, CiviCRM implementation, website design, requirements discovery, and project planning. Also includes copywriting and server automation services.
2. Support Subscriptions: Subscription-based support services for CiviCRM, WordPress, and Drupal including bug fixes, configuration changes, data imports, and ongoing advice. Subscription cost model saves clients hundreds of dollars per month compared to hourly rates.
3. Agilehost Hosting Services: Multi-cloud hosting service for Drupal, WordPress, and CiviCRM websites with tiered plans (Standard, Business, Enterprise, Dedicated) offering varying disk space and bandwidth. Includes CloudFlare integration, automatic backups, and DNS management.
4. Training Services: Public courses and customized training for Drupal, WordPress, and CiviCRM including CiviCRM remote training, Drupal mentored training, and on-site customized training for content authors and website managers.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels7 records

Core offering

Agileware provides specialized IT services for open-source content management and CRM platforms, including Drupal, WordPress, and CiviCRM website development, custom integration, requirements discovery, hosting (via Agilehost), training, and ongoing subscription support. The company delivers projects using agile iterative methodology, targeting non-profits, associations, and Australian Government agencies with end-to-end project lifecycle services from requirements through development, hosting, and maintenance.

Product overview

Agileware is a Canberra-based IT services company specializing in open-source CMS and CRM solutions. Their portfolio consists of three core technology specializations: Drupal, WordPress, and CiviCRM (a CRM for non-profits). They offer a full lifecycle of services including development, hosting (via Agilehost), support subscriptions, training, and requirements discovery consulting. The company uses an agile methodology and focuses on iterative development to deliver projects in weeks rather than months.

Differentiator

Problem solved

Functional benefit

Brands

• Agilehost: Multi-cloud hosting service for Drupal, WordPress, and CiviCRM websites, managed by Agileware staff in Australia.

Products and services

• Drupal Services
• WordPress Services
• CiviCRM Services
• Agilehost Hosting
• Drupal Support & Updates
• WordPress Support
• CiviCRM Support and Updates
• Requirements Discovery
• Website Design
• Training

Quantifiable outcome

• Projects delivered in weeks, not months
• +3 more outcomes

Named customers48 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

One partnership is on record.

• Forward ITcoreChannel Partner/ Reseller/ DistributorAgileware partners with Forward IT to provide website and CRM development, hosting, and support to Commonwealth Government agencies through whole-of-government panel arrangements. Forward IT enables Agileware to access government procurement channels including the Dept of Infrastructure and Regional Development ICT Services Panel, Treasury Portfolio ICT Professional Services Panel, and Whole of Government Cloud Services Panel.

Scale indicators2 records

Recent moves4 records

Expansion highlights4 records

Direct peers

• PreviousNext: Australian Drupal agency serving government, higher education, and enterprise clients. Closest direct peer given shared Drupal specialization, Canberra/Sydney presence, and government panel footprint.
• Drupal Connect: Specialist Drupal agency serving government, education, and associations. Comparable on stack and recurring support services model.
• Lemberg Solutions: Drupal and web development consultancy with strong non-profit and association client base. Comparable open-source CMS specialization and recurring support model.
• Skvare: Specialist CiviCRM and Drupal consultancy serving non-profits and membership organizations globally. Direct competitor on the CiviCRM implementation value proposition.
• Morpht: Australian Drupal and web development agency serving government and enterprise. Highly comparable on stack, geography, and customer profile.

Regional players

• Fuzion: New Zealand-based Drupal agency serving government and enterprise. Comparable stack and public-sector focus, but primarily NZ geography.
• Code Enigma: UK-based open-source agency specializing in Drupal and CiviCRM for non-profits and the public sector. Comparable on stack and vertical, but UK-focused geography.

Emerging players

• Open Source Politics: Open-source consultancy focused on civic and political organizations using Drupal and CiviCRM. Comparable non-profit/civic segment focus but European geography.

Broad incumbents

• Acquia: Largest commercial Drupal platform and services company globally. Competes indirectly by offering self-service hosting, automation, and managed services that could disintermediate agencies like Agileware.
• Pantheon: Enterprise-grade hosting and DevOps platform purpose-built for Drupal and WordPress. Adjacent threat to Agilehost, offering automated hosting that reduces the need for managed agency hosting.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/agileware
• YouTubeyoutube.com/user/agileware?sub_confirmation=1
• Facebookfacebook.com/agileware.com.au
• LinkedInlinkedin.com/company/agileware-pty-ltd

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Agileware