VZOR

What VZOR does

VZOR is a Santiago, Chile-based operations-technology intelligence software vendor founded in 2009, serving enterprise customers across Latin America with an integrated monitoring, observability, IT management, and AIOps platform branded VZOR Suite 360°. The suite bundles more than 15 modules covering application, infrastructure, and business monitoring (VZOR Apps Monitor, Infra Monitor, Business Monitor, APM, Stress Monitor), IT service management (Service Desk, CMDB, IPAM, Network Topology Viewer, Inventory Manager), AIOps (Event Manager, Playbook Manager, VZOR Brain Monitor) and, as of December 2024, an autonomous-agent layer called VZOR BOC (Business Operation Center) that executes automated Level-1 incident response. The technical core is VZOR Brain Monitor, which applies Deep Learning models trained on each customer's own telemetry to deliver real-time anomaly detection, dynamic alert severity recalibration, and predictive incident warning of up to three hours in advance.

The platform is sold primarily into regulated, mission-critical enterprises in Chile across financial services (banks including Banco Internacional and Itau, pension funds AFP Habitat and PlanVital, financial regulators CMF, SPD, and SIE), government (MinRel, IPS, Mejor Ninez), healthcare (DaVita, Consalud, Hospital Gustavo Fricke), mining (SQM, Atacama Minerals), energy (Colbun), and retail (Papa Johns, Matriz Ideas). VZOR holds ISO 27001:2022 certification and aligns to COBIT 2019 and ITIL best practices, supporting procurement at these buyers, and was named a Top 20 Most Promising Technology Company in Latin America (2024) by CIO Review Magazine.

VZOR commercializes through a tiered indirect-channel program (Silver/Gold/Platinum) with Core partners S&A Chile, GTD, and AQuanta, and Supporting partners Adexus, Deloitte, IBM, and K&T, in order to extend enterprise coverage beyond what a sub-50 person direct sales force could deliver. The stated growth posture is expansion beyond Chile into Peru, Colombia, Central America, Mexico, Brazil, and the United States, executed through this partner ecosystem. Specific pricing, revenue model, contract structure, ARR, and funding history are not disclosed in the input.

Name

VZOR

Legal name

VZOR SpA

Website

https://vzorsuite.com

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

11–50 employees

Short description

VZOR is a Chilean operations-technology intelligence software vendor that provides enterprise customers across Latin America with an integrated monitoring, observability, IT management, and AIOps platform under the VZOR Suite 360° brand, including Deep Learning-based anomaly detection and autonomous incident-response agents.

Ownership category

akta.pro rank

Product category

Observability and AIOps Platform

NAICS

Computer Systems Design and Related Services (54151), Computer Systems Design Services (541512), Custom Computer Programming Services (541511)

SIC

Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Business Continuity Management (BCM) Platforms (HDABAIAD)

akta.pro secondary industries

Endpoint & Device Management (UEM/MDM) Services (BPAEABAF), Endpoint & Mobile Asset Management (UEM/MDM Asset Controls) (BPAEAOAI)

Keywords

• IT infrastructure monitoring
• AIOps automation
• Application performance monitoring
• IT service management
• Observability platform

Headquarters

HQ city

Providencia

HQ country

Chile

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. SaaS Platform Licensing (VZOR Suite 360°): VZOR Suite 360° is delivered as a SaaS (Software as a Service) product. Customers contract a monitoring service with probes installed at major Chilean ISPs. Pricing is subscription-based and quote-driven rather than publicly listed.
2. Technical Support Services: Tiered support services (Level 1 NOC automated, Level 2 engineering support, Level 3 product factory) with defined SLA response times (High: 2h/4h, Medium: 4h/6h, Low: 24h/48h). Provided during and outside business hours.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels5 records

Core offering

VZOR Suite 360° is an integrated SaaS platform that delivers Full Stack monitoring across IT, OT, and IoT infrastructure, web and mobile applications, business processes, and IT service management, all unified through AIOps event correlation and automated remediation playbooks. Customers contract subscription-based access to a console that combines infrastructure probes, AI anomaly detection, predictive incident forecasting up to three hours in advance, business process KPI monitoring, ITIL-aligned ticketing and CMDB, and an automated Level 1 Business Operation Center (BOC) service.

Product overview

VZOR offers a platform-plus-modules architecture built around three core suites: VZOR Suite 360 (Full Stack monitoring platform comprising VZOR Infra Monitor, VZOR Apps Monitor, VZOR Business Monitor, VZOR Stress Monitor, and VZOR APM), VZOR Suite AIOps (intelligent event correlation and operational automation suite comprising VZOR Event Manager and VZOR Brain Monitor), and VZOR Suite IT Management (ITSM suite comprising VZOR Service Desk, VZOR CMDB, VZOR Inventory Manager, VZOR IPAM, and VZOR Network Topology Viewer), plus the VZOR Playbook Manager for automation and the VZOR BOC managed service for automated Level 1 operations. All modules are integrated within VZOR Suite 360, which serves as the unified console, enabling organizations to transition from siloed infrastructure monitoring toward a comprehensive 360-degree Technology Governance model.

Differentiator

Problem solved

Functional benefit

Brands

• VZOR® Suite 360°: Full Stack Monitoring platform for IT-OT infrastructure, applications, and business processes.
• VZOR® Suite AIOps
• VZOR® Suite IT Management

Products and services

• VZOR Suite 360° Integrated Full Stack monitoring platform consolidating infrastructure, application, and business process monitoring with AIOps and IT management capabilities into a single unified console. Sold as a SaaS subscription to large enterprises, financial institutions, government entities, and critical infrastructure operators.
• VZOR Infra Monitor Real-time monitoring module for IT, OT, and IoT infrastructure with 24/7 continuous supervision, automatic device discovery, configurable alarms with automated escalation via email, SMS, calls, MS Teams, and Telegram, and AI-powered anomaly detection integrated with VZOR Brain Monitor. Designed for enterprise IT operations teams managing hybrid and multi-cloud environments.
• VZOR Apps Monitor Application monitoring module covering synthetic and real-user monitoring for web, Android, microservices, and legacy applications, detecting errors, crashes, and anomalous response times with customizable operational dashboards. Used by digital teams to validate end-user experience.
• VZOR Business Monitor Business process monitoring module that connects ERP, CRM, databases, APIs, and files to visualize KPIs in real time, detect bottlenecks across end-to-end flows, and trigger alerts on SLA or KPI deviations. Targeted at operations and business stakeholders who need to monitor strategic process performance.
• VZOR APM Application Performance Monitoring module providing deep visibility into application transactions via automatic trace and span capture, end-to-end flow visualization, proactive bottleneck detection at code, query, and service level, and dynamic application topology mapping. Used by development and platform engineering teams.
• VZOR Stress Monitor Load and stress testing module that simulates thousands of concurrent users on web, API, or mobile channels to determine infrastructure tolerance thresholds, failure points, and performance degradation under high demand scenarios. Used by performance engineering and capacity planning teams.
• VZOR Brain Monitor AI-powered anomaly detection and incident forecasting module using deep learning models trained on customer-specific infrastructure data to predict failures up to 3 hours in advance and dynamically adjust alert severity based on detected abnormality levels. Targets IT operations leaders seeking predictive AIOps capabilities.
• VZOR Event Manager AIOps event orchestration module that correlates multi-origin events, normalizes and enriches raw event data, automatically detects complex incidents, and integrates with VZOR Playbook Manager for automated remediation flows. Designed for NOC and operations teams needing to reduce event noise and accelerate incident response.
• VZOR Playbook Manager Automation module for designing and executing reusable action playbooks in response to events, alarms, or state changes, providing full execution visibility, traceability, and a permission-controlled playbook library with manual or condition-triggered execution. Targets IT operations and automation engineers.
• VZOR IPAM IP address management module providing centralized administration of IP blocks and subnets, automatic detection of new IP segments from monitored devices, real-time visualization of usage, availability and conflicts, and alerts for overuse, conflict, or range expiration. Used by network engineering teams.
• VZOR Network Topology Viewer Network topology discovery and visualization module that automatically detects routers, switches, and firewalls via BGP and OSPF protocols, builds dynamic network maps, and enables real-time impact analysis for incidents or failures. Used by network operations and NOC teams.
• VZOR Inventory Manager Hardware and software asset inventory management module with automatic detection and registration of servers, PCs, routers, sensors, operating systems, and installed applications, including lifecycle and warranty tracking with integration to monitoring and CMDB modules. Targets IT asset managers and CMDB owners.
• VZOR Service Desk IT service management ticketing module aligned with ITIL best practices, covering complete incident, request, and problem lifecycle management with intuitive interfaces for requesters and resolvers, automated routing, SLA enforcement, and real-time reporting. Used by IT service management and help desk teams.
• VZOR CMDB

Quantifiable outcome

• 30% reduction in downtime
• +5 more outcomes

Named customers17 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

AI capability7 records

Feature9 records

Partnerships

Seven partnerships are on record, tiered core and supporting.

• S&A ChilecoreChannel Partner/ Reseller/ DistributorS&A Chile is a technology solutions company founded in 1989, oriented toward meeting customer needs through comprehensive solutions, consulting services, and technology architecture designs. They rely on long-term trust relationships, innovation, and continuous quality improvement. S&A Chile is a channel partner helping VZOR reach enterprise customers.
• GTDcoreChannel Partner/ Reseller/ DistributorGTD is a leading telecommunications and IT services company in Latin America, recognized for excellence in the sector. Their collaboration with VZOR strengthens the ability to offer comprehensive connectivity and security solutions, ensuring customers stay ahead in the digital era.
• AdexussupportingChannel Partner/ Reseller/ DistributorAdexus has been present in the IT industry for over 20 years, consolidating its market position through commitment and professionalism in its value proposition.
• DeloittesupportingImplementation/ SI/ Consulting PartnerDeloitte has helped VZOR in the commercial process as a consulting and implementation partner, leveraging their global professional services network.
• IBMsupportingTechnology or IntegrationIBM has helped VZOR in the commercial process, contributing technology integration expertise and enterprise relationship support.
• K&TsupportingChannel Partner/ Reseller/ DistributorK&T has helped VZOR in the commercial process as a channel partner.
• AQuantacoreChannel Partner/ Reseller/ DistributorAQuanta has been present in the IT industry for over 20 years, consolidating its market position as a key partner. They bring commitment and professionalism that distinguishes their value proposition. Listed as a strategic partner on the VZOR partner page.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Paessler (PRTG): Unified infrastructure monitoring platform covering network, server, application, and cloud. Comparable to VZOR Infra Monitor for enterprise IT operations teams.
• Dynatrace: Enterprise observability and AIOps platform with its Davis AI engine for anomaly detection and predictive analytics. Directly comparable to VZOR Brain Monitor's predictive capabilities and Suite 360°'s unified monitoring approach.
• Datadog: Cloud-native observability platform offering infrastructure monitoring, APM, log management, and AIOps. Closest direct peer to VZOR Suite 360° across monitoring, APM, and AI-driven incident correlation, scaled globally with vastly larger R&D and go-to-market resources.
• ScienceLogic: IT infrastructure monitoring and AIOps platform with emphasis on hybrid/cloud environments and enterprise IT operations. Comparable to VZOR Infra Monitor plus AIOps Event Manager for mid-market and large enterprise.
• Zabbix: Open-source enterprise-class monitoring platform for networks, servers, applications, and IT/OT infrastructure. Comparable to VZOR Infra Monitor in scope and to cost-sensitive enterprise buyers.
• New Relic: Observability platform combining APM, infrastructure monitoring, logs, and AIOps in a single console. Direct competitor to VZOR's integrated Suite 360° model for enterprise customers seeking unified visibility.
• ManageEngine: Zoho's IT management suite spanning infrastructure monitoring, ITSM (ServiceDesk Plus), CMDB, and asset management. Closest peer in breadth of integrated IT operations modules and price-sensitive enterprise positioning.

Emerging players

• PagerDuty: Real-time incident response and AIOps platform for operational alerting and automated remediation. Overlaps with VZOR Event Manager, Playbook Manager, and BOC for incident correlation and automated runbook execution.

Broad incumbents

• ServiceNow: Enterprise cloud platform spanning ITSM, ITOM (including monitoring and event management), CMDB, and AIOps. Directly competes with VZOR Suite IT Management and broader observability story, but as part of a much larger workflow portfolio.
• Splunk (Cisco): Data platform for observability, monitoring, log analytics, and security with growing AIOps capabilities. Broad incumbent competing with VZOR's observability and event correlation offerings, particularly in regulated industries.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/vzorsuite360
• LinkedInlinkedin.com/company/vzor-suite-360-inteligencia-operacional-tecnologica
• Instagraminstagram.com/vzor_suite
• Xx.com/vzorsuite

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about VZOR