What Multitek Internacional does

Multitek Internacional is a Panama-based IT solutions integrator founded in 1995, operating across enterprise and consumer channels from a Panama City headquarters and a Colon Free Zone distribution presence. The company delivers a broad portfolio spanning cybersecurity services (endpoint protection, firewalls, antivirus, secure access, email security, ethical hacking diagnostics), managed technical support (Hour Bank subscriptions on 8x5x4 or 24x7x4 tiers), managed print services, commercial digital signage, personal and enterprise computing hardware, AI-enabled video surveillance and access control, and commercial solar energy systems. Go-to-market combines direct enterprise field sales with a physical retail brand (Multimax Corp by Multitek) and a B2B/B2C procurement portal, supported by strategic alliances with tier-one technology vendors including Cisco, HP, VMware, Dell, Lenovo, Samsung, LG, Microsoft, ESET, and Sonicwall.

The business model is multi-stream: hardware resale through direct and retail channels (low-margin pass-through), professional services for consulting and implementation, and subscription-based managed services including Hour Bank support and HP-anchored Managed Print Services. The company serves enterprise customers across healthcare (Hospital Panama Clinic), port and logistics operations (PSA Panama International Terminal), banking and financial services (Banesco Panama), and higher education (ITSE), alongside a long-tail of B2B and B2C buyers through the Multimax storefront. The firm is privately held with no disclosed ownership, funding, or acquisition history, and operates with 101-250 employees.

Differentiating capabilities rest on multi-vendor certified technical staff, 30+ years of local market presence, and dual-location distribution that enables volume procurement and faster fulfillment than smaller competitors. Technology architecture is predominantly an integration of best-of-breed vendor products (Cisco networking, VMware virtualization, Dell/Lenovo compute, ESET/Sonicwall security, Hikvision/Axis video) rather than proprietary IP, with AI appearing only as vendor-enabled computer vision features in the video surveillance line.

Name

Multitek Internacional

Legal name

Multitek Internacional

Website

https://multitek.com.pa

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

101–250 employees

Short description

Multitek Internacional is a Panamanian IT solutions integrator serving enterprise and consumer customers with cybersecurity, managed print, IT infrastructure, AI-enabled video surveillance, and commercial solar energy, distributed via direct enterprise sales and the Multimax retail brand.

Ownership category

akta.pro rank

Product category

Enterprise IT Integration Services

NAICS

Computer Systems Design and Related Services (54151)

SIC

Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Systems Integration & Implementation Services (BPAEAAAB)

Keywords

• IT integration services
• Cybersecurity solutions
• Managed print services
• Digital signage
• Video surveillance

Headquarters

HQ city

Panama City

HQ country

Panama

HQ region

Latin America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Product Sales (B2B/B2C): Sale of technology products including computers, digital screens, security equipment, and solar panels through Multimax retail stores and direct enterprise sales
2. Professional Services: Technical consulting, implementation, and support services including security assessments, infrastructure design, installation, and maintenance
3. Hour Bank / Managed Services: Prepaid support packages with certified technical staff, service portal access, and flexible coverage tiers (8x5x4 or 24x7x4)
4. Managed Print Services: Administered printing solutions for enterprise clients covering all printing platforms

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

Multitek Internacional is a Panamanian IT solutions integrator that supplies, installs, and supports enterprise technology across cybersecurity, hardware procurement, managed services, digital signage, video surveillance, access control, print management, and solar energy. Offerings are delivered as multi-vendor solutions, combining distribution of authorized technology brands with professional services such as certified installation, integration, and ongoing managed support tailored to organizations across healthcare, finance, education, government, logistics, and retail sectors in Panama and the region.

Product overview

Multitek Internacional is a technology solutions integrator offering a portfolio of services and products across multiple verticals. The core offerings include cybersecurity services (Seguridad informática), technical support packages (Bolsa de horas), and B2B/B2C e-commerce procurement. The product portfolio encompasses digital signage displays (Pantallas digitales), personal computing hardware (Computación personal), AI-powered video surveillance and access control systems (Video vigilancia y control de acceso), and commercial solar panel systems (Paneles Solares). Products are sold primarily through the Multimax Corp brand, with strategic partnerships with major technology manufacturers including Samsung, LG, Cisco, HP, Dell, Lenovo, Huawei, and others. The company operates across Panama and the Colon Free Zone, serving enterprise clients with consulting, provisioning, implementation, and maintenance services.

Differentiator

Problem solved

Functional benefit

Products and services

• Computer Security (Seguridad Informática) Enterprise cybersecurity service offering that protects organizational information assets through assessments, tools, and consulting delivered by certified personnel to businesses across verticals.
• Hour Bank Support Package (Bolsa de horas) Subscription-based prepaid technical support package that gives customers flexible access to certified IT specialists for ongoing maintenance, troubleshooting, and project work.
• B2B and B2C Procurement Authorized distribution of technology products to both business buyers and individual consumers, offering multi-brand hardware procurement under a single supply arrangement.
• Digital Signage (Pantallas Digitales) End-to-end digital signage offering that supplies displays, content tooling, and deployment support for commercial and institutional environments seeking to communicate visually across locations.
• Personal Computing (Computación Personal) Personal computing product line providing desktops, laptops, and accessories to consumers and organizations through authorized brand distribution.
• Video Surveillance and Access Control (Video Vigilancia y Control de Acceso) Physical security offering that combines surveillance cameras, access control systems, and AI-enhanced analytics with installation and managed support for enterprise and institutional customers.
• Solar Panels (Paneles Solares) Solar energy offering that supplies panels and installation services to residential, commercial, and industrial customers seeking on-site power generation.

Quantifiable outcome

• Low total cost of ownership and consistent ROI through optimized technology implementations

Named customers4 records

Segments6 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability2 records

Feature5 records

Partnerships

16 partnerships are on record, tiered core and supporting.

• SamsungcoreTechnology or IntegrationStrategic alliance for commercial display screens and digital signage solutions. Multimax Corp by Multitek offers Samsung screens for retail, hospitality, education, and healthcare applications.
• LGcoreTechnology or IntegrationPartner for commercial display and digital screen solutions. LG products are offered through Multitek for various business applications.
• CiscocoreTechnology or IntegrationElite security alliance partner providing firewalls, network security, IP telephony, and Nexus switching solutions. Cisco products are used in enterprise network core implementations and perimeter security.
• HPcoreTechnology or IntegrationPersonal computing equipment provider for notebooks and desktops, plus managed print services (MPS) for enterprise printing solutions across laser and digital injection platforms.
• VMwarecoreTechnology or IntegrationVirtualization and hyperconvergence partner providing software-defined data center solutions. VMware is used in enterprise infrastructure implementations for servers and storage virtualization.
• LenovocoreTechnology or IntegrationEnterprise computing partner supplying servers and storage solutions. Lenovo products are used in virtualized infrastructure deployments for enterprise clients.
• DellcoreTechnology or IntegrationPowerEdge servers and Compellent storage solutions provider for enterprise data center implementations. Dell products support critical business applications in healthcare and enterprise environments.
• Schneider ElectricsupportingTechnology or IntegrationPower management and data center infrastructure partner supporting UPS, power distribution, and cooling systems for enterprise facilities.
• Axis CommunicationssupportingTechnology or IntegrationVideo surveillance and network camera solutions partner for CCTV implementations in enterprise security projects.
• ESETcoreTechnology or IntegrationCybersecurity partner providing antivirus and endpoint protection solutions as part of comprehensive security offerings.
• Hewlett Packard EnterprisesupportingTechnology or IntegrationEnterprise technology solutions provider for servers, storage, and networking infrastructure in enterprise deployments.
• HikvisionsupportingTechnology or IntegrationVideo surveillance equipment partner offering CCTV cameras and security monitoring solutions for enterprise projects.
• HuaweisupportingTechnology or IntegrationCommercial display solutions partner providing screens and digital signage for business applications.
• LogitechsupportingTechnology or IntegrationPeripheral devices and collaboration solutions partner for enterprise and personal computing deployments.
• MicrosoftcoreTechnology or IntegrationSoftware and cloud solutions partner providing operating systems, productivity software, and enterprise applications integrated into customer implementations.
• SonicwallcoreTechnology or IntegrationNetwork security partner providing firewalls and cybersecurity solutions as part of unified security platform offerings.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• SHI International: SHI is a large privately held IT solutions provider combining hardware and software resale with professional and managed services for enterprise customers. Its full-stack integration model and vendor-agnostic posture make it a direct functional peer to Multitek's multi-OEM systems integration and support business.
• Logicalis: Logicalis is a global IT solutions and managed services provider with deep Latin America operations, focused on datacenter, networking, and cloud transformation across Cisco, Dell, and HPE. It competes directly with Multitek in regional enterprise SI work and shares the same vendor-aligned solutions integrator business model.
• Insight Enterprises: Insight is a global IT solutions integrator spanning hardware procurement, software licensing, and managed services across datacenter, networking, and security. The breadth of OEM relationships and hybrid managed-services offering closely mirrors Multitek's portfolio of Cisco/Dell/VMware-centric enterprise integration and Hour Bank support contracts.
• CDW Corporation: CDW is a large US-headquartered value-added reseller and systems integrator selling hardware, software, and integrated IT services to enterprise and SMB customers. Like Multitek, it combines multi-OEM hardware distribution (Dell, Cisco, HP, Lenovo) with professional and managed services and is the closest structural analogue to Multitek's IT solutions integrator model, just at much larger scale.

Broad incumbents

• Globant: Globant is a large Argentina-founded global IT and digital services firm specializing in enterprise software development, cloud, and AI engineering. While primarily software-focused, its enterprise transformation offering overlaps with Multitek's broader integration engagements and it serves as a benchmark for the regional IT services scale Multitek could aspire to.
• Softtek: Softtek is a Mexico-headquartered global IT services and digital transformation firm with substantial Central American delivery. While much larger and broader than Multitek, it operates in the same systems integration and managed services space and represents the type of incumbent regional SI that competes for the same enterprise accounts in Panama.
• NTT Data: NTT Data is a global IT services and systems integrator with established Central and Latin American operations covering datacenter, networking, and managed services. It competes for the same large enterprise and government accounts as Multitek across the region and represents the global SI tier that increasingly pressures mid-market local integrators.
• Stefanini: Stefanini is a Brazil-based global IT services company covering systems integration, infrastructure management, and digital transformation. Its Latin American roots and enterprise-focused service portfolio place it in the same broad competitive set as Multitek, even though its scale and geographic reach are far greater.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/multitek_
• LinkedInlinkedin.com/company/multitek-internacional-s.-a.

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Multitek Internacional