Global Source
Global Source is a São Paulo-based B2B services provider delivering outsourced NOC monitoring, Help Desk, Service Desk, and call overflow services to internet service providers and telecom operators across Brazil. Founded in 1999, the company supports 40+ clients with 20,000 monthly interactions.
- Company typePrivate
- Founded2006
- HeadquartersSão Paulo, Brazil
- Headcount51–100
- GTM typeB2B
- OfferingServices
What Global Source does
Global Source is a privately held Brazilian B2B services company headquartered in São Paulo that provides outsourced network operations, technical support, and customer service functions to internet service providers (ISPs) and telecommunications operators across Brazil. Founded in 1999 and operating with 51-100 employees, the company has accumulated approximately 19 years of continuous service to the Brazilian telecom market, currently supporting more than 40 ISP clients and processing an average of 20,000 monthly customer interactions with a self-reported user satisfaction rate above 90%.
The company's service portfolio is built around four integrated offerings: a Network Operations Center (NOC) providing 24/7 monitoring of networks, servers, devices, and applications using third-party tools such as Zabbix, Nagios, and SolarWinds integrated with ITSM systems; a Help Desk delivering tiered technical support (N1-N3) across multichannel interfaces including phone, email, chat, and ticket portals; a Service Desk acting as a centralized IT point of contact; and Transbordo de Atendimento, a call overflow service that absorbs customer requests during peak load. A differentiating feature is the Remote Visual Assistant, which uses augmented reality to enable technicians to guide end users through real-time visual instructions without physical dispatch. The technology stack is largely third-party with proprietary integration around workflow, SOPs, and customer-specific service standards.
Global Source operates on managed-services and professional-services revenue streams, selling recurring contracts with SLA commitments primarily to ISPs and telecom operators in Brazil. Its go-to-market is sales-led and consultative, anchored by a 'schedule a contact' website CTA and supported by an active content-marketing blog covering NOC, cybersecurity, and IT infrastructure topics. Named partners and clients include Algar (a major Brazilian telecom operator) and IXC Soft (an ISP management software vendor). Pricing is not publicly disclosed. The company has no disclosed funding rounds, no parent company, and no external institutional investors identified in the available data, consistent with a bootstrapped, founder-controlled operating profile.
Global Source firmographics
Firmographics- Name
- Global Source
- Legal name
- Global Source
- Website
- https://globalsource.com.br
- Company type
- Private
- Founded year
- 2006
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Global Source is a São Paulo-based B2B services provider delivering outsourced NOC monitoring, Help Desk, Service Desk, and call overflow services to internet service providers and telecom operators across Brazil. Founded in 1999, the company supports 40+ clients with 20,000 monthly interactions.
- Ownership category
- akta.pro rank
Global Source industry classification
Industry- Product category
- Telecommunications IT Support Services
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Help Supply Services (7363)
- akta.pro primary industry
- Multilingual & Global Shared-Service Contact Centers (BPAAAAAL)
Keywords
Where Global Source is headquartered
LocationHeadquarters
- HQ city
- São Paulo
- HQ country
- Brazil
- HQ region
- Latin America
Offices1 record
Markets served
Global Source business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- NOC (Network Operations Center) Services: Managed monitoring and network management services provided to ISPs and telecom operators on a continuous 24/7 basis, typically sold as recurring service contracts with SLA commitments.
- Help Desk Services: Tiered technical support (N1, N2, N3) delivered via multichannel (phone, email, chat, ticket portal) to end users of client organizations, typically billed on a per-seat or fixed monthly contract basis.
- Service Desk Services: Central point of contact for technical support covering systems, email, networks, equipment and more, delivered as a managed service to business clients.
- Call Overflow / Transbordo de Atendimento: Overflow call center services where calls, messages, and requests that cannot be handled by the client's primary center are automatically redirected to Global Source's specialized team, following the client's own service standards.
Go-to-market motion1 record
Distribution channels1 record
Marketing channels6 records
Global Source product offering
Product offeringCore offering
Global Source is a Brazilian contact center and IT services company that delivers 24/7 outsourced network operations, technical support, and customer service to internet service providers and telecom operators. Its core offerings include a Network Operations Center (NOC) for continuous infrastructure monitoring, Help Desk and Service Desk for tiered end-user technical support, and Transbordo de Atendimento (call overflow) services to absorb excess customer contacts. A differentiator is its Remote Visual Assistant using augmented reality for guided field support.
Product overview
Global Source is a contact center and IT services company specializing in telecommunications, providing a unified portfolio of managed services for Internet Service Providers (ISPs) and telecom operators. The core offering consists of four integrated services: NOC (Network Operations Center) for 24/7 infrastructure monitoring and network management; Help Desk for technical support to end users; Service Desk as the central IT point of contact; and Transbordo de Atendimento (Call Overflow) for overflow handling. A differentiating technology feature is the Remote Visual Assistant using augmented reality. Founded in 1999, the company operates nationally in Brazil, serving over 40 providers with approximately 20,000 monthly interactions and 90%+ user satisfaction.
Differentiator
Problem solved
Functional benefit
Products and services
- NOC (Network Operations Center)
Quantifiable outcome
- 20,000 average monthly attendances across the client base
- +2 more outcomes
Companies that use Global Source
Customer profileNamed customers3 records
Segments3 records
Ideal customer profiles3 records
Global Source technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature7 records
Global Source partnerships and signals
Strategic signalScale indicators4 records
Recent moves5 records
Expansion highlights4 records
Global Source competitors and assessment
Company assessmentBroad incumbents
- Foundever (formerly Sitel): Global CX outsourcing BPO serving telecom and technology clients. Competes with Global Source in outsourced contact center and technical support for telecom and ISP buyers.
- Teleperformance: Global customer-experience and contact-center BPO with significant Brazil presence and telecom clients. Competes for large outsourced support contracts while offering much broader geographic and capability coverage.
- TTEC: Global CX and digital customer-engagement BPO with telecom clients and LATAM operations. Overlaps with Global Source in outsourced help desk and tiered support for telecom operators.
- Concentrix: Large global CX/BPO provider with telecom vertical expertise and Brazil operations. Overlaps with Global Source on outsourced help desk and customer support for telecom operators.
Emerging players
- Ci&T: Brazilian digital and IT services company expanding into managed services and tech support for enterprise clients. Comparable to Global Source as a Brazilian provider scaling tech-enabled service delivery.
- Logicalis: Global IT services and managed-services provider with strong telecom vertical and Brazil operations. Overlaps with Global Source in NOC, managed support, and IT operations outsourcing for telecom and ISP clients.
Direct peers
- Stefanini: Brazilian-headquartered global IT and BPO services firm with a strong telecom practice. Directly comparable to Global Source as a domestic provider of IT support, NOC and Help Desk services to Brazilian enterprises.
- Atento: Major LATAM-headquartered BPO and contact-center operator with a strong telecom vertical in Brazil. Competes with Global Source for the same ISP and telecom support contracts at larger scale.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat3 records
Key risks6 records
Key highlights6 records
Customer concentration
Global Source social profiles
Digital presenceGlobal Source financial estimates
Financial estimateRevenue estimate
Valuation estimate
Global Source leadership team
Management profileNumber of profiles
Global Source funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Global Source M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Global Source
What does Global Source do?
Global Source is a Brazilian contact center and IT services company that delivers 24/7 outsourced network operations, technical support, and customer service to internet service providers and telecom operators. Its core offerings include a Network Operations Center (NOC) for continuous infrastructure monitoring, Help Desk and Service Desk for tiered end-user technical support, and Transbordo de Atendimento (call overflow) services to absorb excess customer contacts. A differentiator is its Remote Visual Assistant using augmented reality for guided field support.
Is Global Source a public or private company?
Global Source is a private company. It is classified as unknown and is currently operating.
When was Global Source founded?
Global Source was founded in 2006. It employs 51 to 100 people.
Where is Global Source based?
Global Source is headquartered in São Paulo, Brazil, in the Latin America region.
How does Global Source make money?
Four revenue lines are on record. NOC (Network Operations Center) Services are the primary driver. The others are help Desk Services, service Desk Services and call Overflow / Transbordo de Atendimento.
Who are Global Source's main competitors?
Broad incumbents on record are Foundever (formerly Sitel), Teleperformance, TTEC and Concentrix. Emerging players are Ci&T and Logicalis. Direct peers are Stefanini and Atento.
Does Global Source have an API?
No public API is recorded for Global Source.
What industry is Global Source in?
Global Source's product category is Telecommunications IT Support Services. Its primary akta.pro industry code is BPAAAAAL, Multilingual & Global Shared-Service Contact Centers. Its NAICS code is 518 and its SIC code is 7370.