What Wellness Services Tanzania does

Wellness Services Tanzania Limited is a Dar es Salaam-based, privately held professional services company that delivers Employee Assistance Programmes (EAP) and Employee Wellness Programmes (EWP) to corporate employers operating in Tanzania. The company is incorporated under Tanzanian law with 100% Tanzanian-citizen ownership, founded in June 2008 under the United Nations Development Programme (UNDP) African Management Services Company (AMSCO) project and formally registered as Wellness Services Tanzania Limited in July 2010. It employs 11-50 staff and operates from a single office at the Dar es Salaam Free Market building on Ali Hassan Mwinyi Road in Oyster Bay.

The company's core offering is a bundled Comprehensive Employee Wellness Package combining 24/7 toll-free telephonic counselling via Vodacom lines, face-to-face psychological counselling, outpatient psychiatric consultation through the Ministry of Health-registered Wellness Services Medical Clinic, HIV/AIDS awareness and voluntary counselling and testing, Critical Incident Stress Debriefing, managerial training workshops, organisational consulting, health coaching, and a structured weight loss programme. Services are delivered in Swahili and English by Tanzanian and expatriate psychologists, and outcomes are measured using the Workplace Outcome Suite licensed from Chestnut Global Partners. Technology assets are limited to telephonic infrastructure, the clinic facility, and standardised assessment tools rather than a software platform.

Revenue is generated primarily through multi-year B2B subscription contracts under which employers pay for EAP/EWP coverage that is then delivered at no cost to employees and their family members (a B2B2C model). Secondary revenue streams include fee-for-service psychiatric consultation, weight loss programme participation fees, and organisational consulting engagements outside EWP contracts. The company uses enterprise field sales directed at HR and management at large Tanzanian employers, particularly mining companies, banks, government agencies, and international organisations, complemented by radio talk shows on TBC, worksite wellness workshops, and client referrals.

Name

Wellness Services Tanzania

Legal name

Wellness Services Tanzania Limited

Website

https://wellnessservicestz.com

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

11–50 employees

Short description

Wellness Services Tanzania is a Dar es Salaam-based provider of Employee Assistance Programmes and Employee Wellness Programmes, delivering employer-funded psychological counselling, psychiatric consultation, crisis debriefing, and HIV/AIDS services in Swahili and English to corporate clients in Tanzania's mining, banking, and international-organisation sectors.

Ownership category

akta.pro rank

Product category

Employee Assistance Program Services

NAICS

Offices of Mental Health Practitioners (except Physicians) (621330), Offices of Physicians, Mental Health Specialists (621112), Emergency and Other Relief Services (624230)

SIC

Services-Health Services (8000), Services-Misc Health & Allied Services, Nec (8090), Services-Social Services (8300)

akta.pro primary industry

Wellbeing, Mental Health & Employee Assistance (EAP) (BPACAPAO)

akta.pro secondary industries

Behavioral & Mental Health Virtual Care (EAP/Teletherapy) (HLALADAB), Employer Wellness & Population Health Programs (HLAEAAAH), Workplace Mental Health & EAP-Integrated Teletherapy Platforms (HLALAEAK), Corporate/Workplace Wellness Coaching (HSADAGAL)

Keywords

• Employee Assistance Programs
• Workplace Wellness Services
• Psychological Counselling Services
• Critical Incident Stress Management
• Corporate Wellness Programs

Headquarters

HQ city

Oyster Bay

HQ country

Tanzania

HQ region

Africa

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Corporate EAP/EWP Contracts: Employers purchase Employee Assistance Programmes (EAP) and Employee Wellness Programmes (EWP) as paid benefits for employees. Services are then provided to employees and their family members at no cost. Revenue is derived from B2B contracts with corporations, government agencies, and international organizations.
2. Psychiatric Consultation: Psychiatric out-patient consultation available as needed according to corporate client contracts or on a cash/fee-for-service basis for those without coverage.
3. Weight Loss Programme Fees: Weekly weight loss programme meetings with fee charged for materials and each session, available to anyone including non-corporate clients.
4. Organizational Consulting: Fee-for-service organizational and managerial consulting for organizations without EWP contracts.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

Wellness Services Tanzania delivers employer-funded Employee Assistance Programmes (EAP) and Employee Wellness Programmes (EWP) to corporate clients across Tanzania and East Africa. Services include professional psychological counselling, 24/7 toll-free telephonic counselling, psychiatric out-patient consultation, HIV/AIDS awareness and VCT, Critical Incident Stress Debriefing, wellness workshops, managerial training, organisational consulting, and a Tanzania-customised Weight Loss Programme. Employees and their families access these services at no personal cost while the employer pays through annual/multi-year contracts.

Product overview

Wellness Services Tanzania is a service-based provider of Employee Assistance Programmes (EAP) and Employee Wellness Programmes (EWP) operating exclusively in Tanzania and East Africa. The company operates the Wellness Services Medical Clinic, a Ministry of Health registered specialty centre offering psychological counselling and psychiatric out-patient consultation. Its primary offering is the Comprehensive Employee Wellness Package — a bundled platform of services including telephonic counselling (24/7 toll-free), face-to-face psychological counselling, psychiatric consultation, HIV/AIDS awareness and VCT, Critical Incident Stress Debriefing, employee wellness workshops, managerial training, organisational consulting, health coaching, and a structured weight loss programme. Services are provided in Swahili and English and are funded by employer contracts, with offerings available to employees and their families at no personal cost. All services are delivered by Tanzanian and expatriate professionals.

Differentiator

Problem solved

Functional benefit

Brands

• Wellness Services Medical Clinic: A specialty medical clinic registered with the Ministry of Health to provide psychological services and out-patient psychiatric consultation in Dar es Salaam, Tanzania.

Products and services

• Employee Assistance Programme (EAP) / Employee Wellness Programme (EWP) Comprehensive employer-funded programme providing professional counselling, telephonic support, and psychological services to employees and their family members at no cost to the employee; purchased by corporate clients including mining, banking, manufacturing, shipping, NGO, and government organisations in Tanzania.
• Psychological Counselling Professional face-to-face psychological counselling delivered by Tanzanian and expatriate psychologists at the Wellness Centre office in Dar es Salaam Free Market and at corporate client worksites by appointment.
• Psychiatric Out-Patient Consultation Out-patient psychiatric assessment, mental status evaluation, diagnosis, medication prescription, and in-patient admission arrangement provided by qualified Tanzanian psychiatrists at the Wellness Services Medical Clinic; available under corporate client contracts or on a cash/fee-for-service basis.
• Telephonic Counselling, Support, HIV/AIDS and Health Education 24/7 toll-free telephonic professional counselling, health education, and HIV/AIDS awareness available every day of the year via local Vodacom mobile phone lines, delivered in Swahili and English.
• HIV/AIDS Awareness, Prevention and VCT Traditional pre- and post-test HIV counselling, HIV/AIDS awareness and education delivered through telephonic and face-to-face sessions, with referral to free local testing facilities; includes Voluntary Counselling and Testing (VCT).
• Critical Incident Stress Debriefing / Management (CISD/CISM) Critical incident stress management and debriefing services following traumatic workplace events to help employees return to previous productivity levels and prevent PTSD, using international standard best practices in traumatology.
• Weight Loss Programme Structured weight loss programme customised for Tanzania with weekly meetings including weigh-ins, nutritional education, food tracking, and emotional support; available to corporate clients and individuals for a fee per session.
• Organisational Consulting and Managerial Consultation External professional consultation on organisational challenges including employee crises, team leadership, restructuring, retrenchment, and sexual harassment policy development and training; available on a fee-for-service basis to organisations without EWP contracts.
• Comprehensive Employee Wellness Package Bundled employer-purchased benefit combining EAP/EWP, wellness education, HIV/AIDS services, CISD, psychological counselling, psychiatric consultation, telephonic counselling, organisational consulting, managerial training, and weight loss programme into a single integrated employee wellness offering.

Quantifiable outcome

• 86% average annualized utilisation rate vs. international average of 2-25%
• +2 more outcomes

Named customers15 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Four partnerships are on record, tiered supporting, core and foundational.

• Tanzania Red Cross SocietysupportingOthersPro-bono psycho-social support services provided during national disasters such as the Gongo la Mboto bomb blast through the Tanzania Red Cross Society.
• Save the ChildrensupportingOthersCollaborative psycho-social support and training provided together with Save the Children during national disaster response.
• Chestnut Global PartnerscoreTechnology or IntegrationLicensed use of Workplace Outcome Suite research instrument for wellness surveys, with permission from Chestnut Global Partners. Used for measuring employee wellness outcomes.
• United Nations Development Programme (UNDP) / AMSCOfoundationalOthersThe EAP programme originated in June 2008 under UNDP project African Management Services Company (AMSCO) with the aim of creating jobs long-term and providing previously unavailable services in Tanzania through training and employing Tanzanian Psychologists.

Scale indicators3 records

Recent moves8 records

Expansion highlights5 records

Broad incumbents

• Optum (UnitedHealth Group): One of the world's largest EAP and behavioural health operators within UnitedHealth Group. Comparable as a broad incumbent offering EAP/EWP as part of a much larger health-services portfolio; potential competitive threat if it localizes more deeply in East Africa.
• Magellan Health: Behavioural health and EAP operator (now part of Centene) serving large US employers and health plans. Comparable as a broad incumbent in the EAP/behavioural health category with established enterprise contracts and clinical infrastructure.
• Cigna (EAP/Behavioural Health): Global health services company offering EAP and mental health benefits through employer-sponsored plans. Comparable as a broad incumbent bundling EAP with insurance products; relevant peer for multinational employer RFPs in Africa.

Emerging players

• Modern Health: Global employer mental health platform offering therapy, coaching, and EAP-like services across 100+ countries. Comparable as a modern, technology-led EAP alternative that multinational employers may adopt globally, including in Africa.
• Spring Health: Employer-sponsored mental health benefits provider with global reach, combining precision matching, teletherapy, and EAP-like services. Comparable on the employer-funded mental health benefit model and growing multinational footprint.
• Lyra Health: US-based emerging digital mental health benefits platform for employers, combining teletherapy with coaching and self-care. Comparable on the employer-sponsored mental health benefit model, though delivery is digital-first rather than telephonic/face-to-face.
• Calm Business: B2B arm of Calm offering mental wellness, meditation, and sleep benefits to employers. Comparable as an emerging workplace wellness provider, though positioned more as a self-care/engagement tool than a clinical EAP.
• Headspace for Work: B2B mental wellness platform offering meditation, coaching, and EAP-adjacent services to employers globally. Comparable on the corporate wellness and EAP-adjacent offering, with a digital-first delivery model.

Direct peers

• ICAS International: South Africa–headquartered global EAP provider with deep African corporate coverage, including mining and financial services. Highly comparable to WSTL given Africa-centric footprint, employer-funded model, and EAP standards accreditation.
• Workplace Options: Global EAP provider delivering counselling, wellbeing, and work-life services to multinational employers across 60+ countries. Most directly comparable to WSTL by business model, employer-funded B2B2C delivery, and international standards compliance; WSTL is a regionally embedded version of this model for East Africa.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/wellness-services-tanzania

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Wellness Services Tanzania