American Express Travel Related Services

What American Express Travel Related Services does

American Express Travel Related Services Company, Inc. is a wholly-owned operating subsidiary of American Express (NYSE: AXP) that operates the AmexTravel.com online travel booking platform and Amex Travel App, serving American Express card members globally with flights, hotels, vacation rentals, cars, and cruises. Founded in 1982 (within a parent company dating to 1850) and headquartered at 200 Vesey Street in New York with 10,000+ employees, the business is built around a portfolio of branded proprietary programs including Fine Hotels + Resorts (1,800+ luxury properties with guaranteed 4pm checkout, breakfast, $100 credit, room upgrades), The Hotel Collection (1,300+ upscale hotels), Platinum Member Airfares (reduced fares with 30+ participating airlines), Select Homes + Retreats (curated vacation rentals), the Cruise Privileges Program, and the Membership Rewards loyalty ecosystem. Technology consists of a web-based booking platform with mobile applications, digital wallet tokenization (Apple Pay, Google Pay, Samsung Pay), SafeKey 3-D Secure fraud authentication, and Voice ID biometric phone authentication.

The company serves multiple customer segments led by Platinum and Centurion Card Members (high-net-worth travelers with annual income typically above $250K), Gold Card Members focused on dining and travel rewards, business and corporate travelers served through the American Express @ Work platform, and broader luxury travelers. The GTM motion is hybrid: digital self-service through AmexTravel.com and the Amex Travel App targets existing card members, while an enterprise field sales motion handles corporate travel programs through American Express @ Work. Flagship co-brand credit card partnerships with Delta SkyMiles, Hilton Honors, and Marriott Bonvoy drive customer acquisition through loyalty integration, and exclusive Platinum Card issuance partnerships with Goldman Sachs, Morgan Stanley, and Charles Schwab distribute Amex products through wealth management channels.

Revenue is generated through four primary streams: travel agency commissions earned as a sales agent for airlines, hotels, cruise lines, and car rental suppliers; card interchange and transaction fees on travel purchases paid with American Express cards; annual card membership fees (ranging from $150 for Green to $695 for Platinum and Business Platinum); and Membership Rewards program economics from points earning and redemption. The travel booking service itself is free for card members, with revenue captured indirectly through supplier commissions and the broader card economics. The business is registered as a California Seller of Travel (CST#1022318) and Washington UBI#600-469-694.

Name

American Express Travel Related Services

Legal name

American Express Travel Related Services Company, Inc.

Website

https://travel.americanexpress.com

Company type

Public

Founded year

1850

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

American Express Travel Related Services operates AmexTravel.com and the Amex Travel App as the travel division of American Express (NYSE: AXP), booking flights, hotels, cruises, cars, and vacation rentals for global card members through proprietary programs including Fine Hotels + Resorts and Platinum Member Airfares, supported by co-brand partnerships with Delta, Hilton, and Marriott.

Ownership category

akta.pro rank

Product category

Online Travel Booking Services

NAICS

Travel Agencies (56151)

SIC

Transportation Services (4700)

akta.pro primary industry

Online/Hybrid Corporate Travel Agencies (Self-Booking + Support) (THAKACAB)

akta.pro secondary industries

Online Booking Tools (OBT) & Corporate Booking UX (THALAGAD), Co-Branded Card & Card-Linked Offers Enablement (Issuer/Network Integrations) (THALAKAI)

Keywords

• Online travel booking
• Luxury hotel programs
• Airline booking services
• Cardmember travel benefits
• Cruise vacation packages

Headquarters

HQ city

New York

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Others

Revenue model

1. Travel Agency Commissions: American Express Travel acts as a sales agent for travel suppliers (airlines, hotels, cruise lines, car rental companies) and earns commissions on bookings made through AmexTravel.com. Suppliers pay commissions and incentives for reaching sales targets.
2. Card Interchange and Transaction Fees: Revenue generated from card transaction processing when card members use their American Express cards to pay for travel bookings, including domestic and international transaction fees.
3. Annual Card Membership Fees: Annual fees from credit card products (Platinum Card $695, Business Platinum Card $695, Gold Card $250, Green Card $150) that fund travel benefits and rewards programs including Amex Travel privileges.
4. Membership Rewards Program Economics: Points currency ecosystem where card members earn points on travel purchases and redeem for rewards, with residual economics from point redemptions and program participation.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels6 records

Core offering

American Express Travel Related Services Company, Inc. operates AmexTravel.com and the Amex Travel App as a travel booking platform exclusively for American Express card members. The platform books flights, hotels, vacation rentals, cars, and cruises, and is differentiated by branded programs such as Fine Hotels + Resorts, The Hotel Collection, Platinum Member Airfares, Select Homes + Retreats, and the Cruise Privileges Program, funded through supplier commissions and card transaction economics.

Product overview

American Express Travel Related Services operates AmexTravel.com as its primary online travel booking platform, offering flights, hotels, vacation rentals, cars, and cruises. The service is built around a portfolio of branded programs including Fine Hotels + Resorts® (luxury properties with premium benefits), The Hotel Collection (upscale properties with essential benefits), Platinum Member Airfares™ (exclusive airline pricing), Select Homes + Retreats™ (vacation rentals), and the Cruise Privileges Program. The ecosystem is powered by the Membership Rewards® loyalty program, which enables point earning on travel purchases and redemption through Pay with Points, Insider Fares, and the 35% Airline Bonus. Key differentiators include the $600 hotel credit for Platinum Card holders, guaranteed 4pm checkout at partner properties, and integrated digital wallet payments via Apple Pay, Google Pay, and Samsung Pay.

Differentiator

Problem solved

Functional benefit

Brands

• Fine Hotels + Resorts: A collection of hotels curated for high standards of luxury with benefits including guaranteed 4pm check-out, daily breakfast for two, and room upgrades at 1,800+ properties.
• The Hotel Collection
• Platinum Member Airfares
• Select Homes + Retreats
• Cruise Privileges Program

Products and services

• American Express Travel (AmexTravel.com) Online travel booking platform enabling American Express card members to book flights, hotels, vacation rentals, cars, and cruises with exclusive member benefits, Membership Rewards earning, and supplier-exclusive perks.
• Amex Travel App

Named customers6 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature8 records

Partnerships

Ten partnerships are on record, tiered flagship, core and minor.

• Delta Air LinesflagshipStrategic or Co-development PartnerMajor co-brand credit card partnership offering Delta SkyMiles American Express cards (Blue, Gold, Platinum, Reserve tiers). Card members earn miles on spending and receive elite status benefits. Amex Travel provides exclusive Delta fares through Platinum Member Airfares program. Partnership drives significant card acquisition and travel booking volume for both brands.
• Hilton WorldwideflagshipStrategic or Co-development PartnerExtensive co-brand credit card partnership with Hilton Honors American Express cards (Basic, Surpass, Aspire tiers). Card members earn Honors points on everyday spending and receive complimentary elite status. Amex Travel integrates Hilton properties across Fine Hotels + Resorts and The Hotel Collection programs.
• Marriott InternationalflagshipStrategic or Co-development PartnerMajor co-brand credit card partnership offering Marriott Bonvoy American Express cards (Bonvoy, Bevy, Brilliant tiers). Card members earn Bonvoy points with accelerated earning at Marriott properties and receive elite night credits. Amex Travel features Marriott properties in hotel booking programs.
• Goldman SachscoreStrategic or Co-development PartnerExclusive Platinum Card issuance partnership where Goldman Sachs issues The Platinum Card from American Express exclusively to its clients. Provides tailored financial services combining Amex travel benefits with Goldman Sachs investment and wealth management services.
• Morgan StanleycoreStrategic or Co-development PartnerExclusive Platinum Card issuance partnership providing The Platinum Card from American Express Exclusively for Morgan Stanley to wealth management clients. Integrates Amex travel benefits with Morgan Stanley financial services platform.
• Charles SchwabcoreStrategic or Co-development PartnerExclusive card partnership offering The Charles Schwab Investor Credit Card from American Express and The Platinum Card Exclusively for Charles Schwab. Combines investing services with Amex travel and rewards benefits for Schwab clients.
• Airline Suppliers (30+ carriers)coreChannel Partner/ Reseller/ DistributorParticipating airlines in Platinum Member Airfares and Centurion Member Airfares programs including major international carriers. Airlines provide reduced fares on designated first class, business class, and premium economy routes in exchange for premium customer volume and co-marketing.
• Fine Hotels + Resorts Properties (1,800+)coreChannel Partner/ Reseller/ DistributorLuxury hotel properties worldwide participating in the Fine Hotels + Resorts program. Properties provide guaranteed benefits (breakfast, upgrades, late checkout, credits) to eligible card members in exchange for premium booking volume and customer exposure.
• The Hotel Collection Properties (1,300+)coreChannel Partner/ Reseller/ DistributorUpscale hotel properties participating in The Hotel Collection program requiring minimum two-night stays. Properties offer room upgrades, late checkout, and $100 credits to eligible card members.
• CLEAR PlusminorGTM or Marketing PartnerBiometric security partnership providing $189 annual credit toward CLEAR Plus membership for Green and Platinum Card members, enabling expedited airport security screening.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Trip.com Group: Asia-headquartered global OTA (Trip.com, Ctrip, Skyscanner, Qunar). Comparable to Amex Travel as a multi-product online travel booking platform serving consumers across geographies.
• Expedia Group: Global online travel agency operating consumer-facing booking platforms (Expedia, Hotels.com, Vrbo) and B2B (Expedia Partner Solutions). Directly comparable to Amex Travel as a multi-product online travel booking intermediary serving consumers and supply partners.
• BCD Travel: Corporate travel management company serving mid-to-large enterprises globally. Comparable to Amex Travel's @ Work corporate segment in B2B travel management and policy-driven booking.
• Booking Holdings: World's largest online travel agency group (Booking.com, Priceline, Agoda, KAYAK). Directly comparable to Amex Travel as a global OTA with hotel, flight, car, and attraction inventory serving consumers worldwide.
• CWT (Carlson Wagonlit Travel): Global corporate travel management company serving large enterprises with booking, expense, and meetings management. Directly comparable to Amex Travel's American Express @ Work corporate travel offering.
• American Express Global Business Travel (Amex GBT): Corporate travel management company spun out of American Express with deep Amex heritage. Directly comparable to Amex Travel's corporate travel offering and a sibling entity within the broader Amex ecosystem.

Broad incumbents

• Hilton Worldwide: Global hotel chain and partner in the Hilton Honors Amex co-brand program. Comparable to Amex Travel as a supplier partner and channel for hotel bookings through FHR, THC, and direct booking.
• Delta Air Lines: Major U.S. airline and SkyMiles Amex co-brand partner. Comparable to Amex Travel as a flagship airline supplier and Platinum Member Airfares participant while also pushing direct booking—an indirect competitive dynamic.
• Marriott International: Global hotel chain and Bonvoy Amex co-brand partner. Comparable to Amex Travel as a flagship supplier with integrated distribution across FHR, THC, and Marriott Bonvoy card programs.

Emerging players

• Hopper: Mobile-first travel app with AI-driven pricing prediction and OTA offerings. Comparable to Amex Travel as a digital-native booking platform targeting consumers and B2B partners (Hopper Cloud).

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/americanexpress
• YouTubeyoutube.com/user/AmericanExpress
• Facebookfacebook.com/AmericanExpressUS
• LinkedInlinkedin.com/company/american-express
• Instagraminstagram.com/AmericanExpress

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about American Express Travel Related Services