Burlington Ontario Health Team

What Burlington Ontario Health Team does

Burlington Ontario Health Team (Burlington OHT, BOHT) is a not-for-profit incorporation formed in December 2019 as one of the first 24 Ontario Health Teams designated by the Ontario Ministry of Health under the Connecting Care Act, 2019. The organization coordinates healthcare and social services across Burlington and surrounding communities (approximately 230,000 residents at maturity) through a network of more than 40 member organizations and collaborating partners spanning primary care, hospital care (Joseph Brant Hospital), home and community care, long-term care, mental health and addictions services (CMHA Halton, Support House, Ontario Structured Psychotherapy Program), palliative care (Carpenter Hospice), and social services (Halton Region, Thrive Group, Acclaim Health). In September 2023 it was selected as one of 12 OHTs to advance rapidly toward maturity and potential formal designation.

The organization's core technology platform centers on the Burlington Health Navigator mobile application (launched November 2021 with technology partner IDENTOS, the first province-wide OHT-created mobile health app), which serves as a digital front door for 24/7 access to localized healthcare and social services. Complementary digital products include the Community Remote Care Management Program (using Aetonix aTouchAway for in-home monitoring of COPD, CHF, and vulnerable seniors), HealthPathways Burlington (a clinician-designed evidence-based clinical guidance platform launched in June 2025 in partnership with Streamliners, Greater Hamilton Health Network, and Middlesex London OHT), and SCOPE (Seamless Care Optimizing Patient Experience) for primary care access to hospital and community services. Supporting digital tools include Ocean eReferral, Hypercare, OneLink, ClinicalConnect, ConnectMyHealth, and PocketHealth.

The business model is publicly funded managed-service delivery: Burlington OHT operates as a not-for-profit funded by the Ontario Ministry of Health (with regional funding from Ontario Health West), providing coordinated healthcare services to residents at no direct charge. Core customers are end users (Burlington-area residents across five primary segments: general community, older adults in affordable housing, patients with chronic conditions, individuals without primary care, and mental health/addictions patients) and participating provider organizations. Go-to-market is community-led, driven by provider-to-provider referrals, Community Wellness Council engagement, and the Health Navigator app as self-service distribution. Leadership includes Interim Executive Director Nicole Conner, MPA; Clinical Lead Dr. Sunita Goel; and department managers covering Digital Health, Population Health and Evaluation, and Primary Care.

Name

Burlington Ontario Health Team

Legal name

Burlington Ontario Health Team

Website

https://burlingtonoht.ca

Company type

Private

Founded year

2019

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Burlington Ontario Health Team is a publicly funded not-for-profit that coordinates integrated healthcare and social services for approximately 230,000 residents in Burlington, Ontario through a 40+ partner network anchored by the Burlington Health Navigator mobile app, HealthPathways, SCOPE, and a Community Remote Care Management Program.

Ownership category

akta.pro rank

Product category

Integrated Healthcare Service Coordination

NAICS

Services for the Elderly and Persons with Disabilities (62412), Individual and Family Services (6241), Other Individual and Family Services (624190)

SIC

Services-Social Services (8300), Services-Health Services (8000)

akta.pro primary industry

Care Management & Coordination Platforms (case/disease management workflows) (HLACAHAD)

akta.pro secondary industries

Family Care Navigation & Care Coordination Platforms (multi-member care plans, referrals) (HLALAHAL), Community Resources, Social Services & Transportation Coordination (HLADALAK), Companion Care & Social Support (non-clinical) (HLADAGAB)

Keywords

• Integrated healthcare coordination
• Population health management
• Primary care networks
• Community health services
• Health system navigation

Headquarters

HQ city

Burlington

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales, Others

Revenue model

1. Publicly Funded Healthcare Services: As an Ontario Health Team, the Burlington OHT operates as a not-for-profit organization funded by the Ontario Ministry of Health to coordinate and deliver integrated healthcare services to Burlington and surrounding communities.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

Burlington Ontario Health Team coordinates and delivers integrated health and social-care services for approximately 230,000 residents in Burlington, Ontario through a network of more than 20 member organizations and 40+ collaborating partners. It offers population-level programs such as the Burlington Health Navigator App, Community Remote Care Management, HealthPathways Burlington, SCOPE, the Community Wellness Hub, and the Ontario Structured Psychotherapy Program. Core activity is regional care coordination, navigation, and standardized clinical-pathway delivery rather than fee-for-service clinical practice.

Product overview

Burlington Ontario Health Team operates as a Not-For-Profit incorporation delivering integrated healthcare through a coordinated network rather than a single product. The portfolio includes the Burlington Health Navigator App as the primary consumer-facing digital front door, the Community Remote Care Management Program using Aetonix aTouchAway for remote monitoring, HealthPathways Burlington for clinical decision support, SCOPE for care coordination, and Ontario Structured Psychotherapy for mental health services. The organization also manages System Navigation, the Community Wellness Hub, and the Burlington Primary Care Network to coordinate services across 20+ member organizations and partners serving approximately 230,000 residents.

Differentiator

Problem solved

Functional benefit

Products and services

• Burlington Health Navigator App Mobile and online application provided to Burlington-area residents to help them find local primary-care providers, mental-health services, home and community-care resources, and social supports within the Ontario Health Team network.
• Community Remote Care Management Program Regional program supporting Burlington-area residents living with chronic conditions through remote monitoring, care planning, and coordination between primary care, specialists, and home-care providers to reduce avoidable hospital use.
• HealthPathways Burlington Standardized, locally adapted clinical-decision-support and referral pathway platform that gives Burlington-area clinicians consistent guidance on assessment, management, and referral of patients across primary, specialty, and community-care services.
• SCOPE Program giving Burlington-area primary-care providers rapid access to specialist advice, diagnostic imaging, and inpatient resources to support complex patient care within the community and reduce unnecessary emergency visits.
• Community Wellness Hub Local hub offering integrated wellness, social, mental-health, and preventive-health programming for Burlington-area residents, delivered through partner agencies in the Ontario Health Team.
• Ontario Structured Psychotherapy Program Provincial cognitive-behavioural-therapy program delivered locally through the Burlington OHT to provide residents with structured, evidence-based psychotherapy for depression, anxiety, and related conditions.

Quantifiable outcome

• First Ontario Health Team mobile app in the province providing 24/7 access to healthcare and social services
• +1 more outcomes

Named customers3 records

Segments5 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

Feature4 records

Partnerships

18 partnerships are on record, tiered core and supporting.

• Greater Hamilton Health NetworkcoreStrategic or Co-development Partner · 1 June 2025Partnership to launch HealthPathways in Burlington in June 2025, marking a milestone for integrated health systems in Canada.
• Middlesex London Ontario Health TeamcoreStrategic or Co-development Partner · 1 June 2025Partnership to launch HealthPathways in Burlington in June 2025, marking a milestone for integrated health systems in Canada.
• StreamlinerscoreStrategic or Co-development Partner · 26 November 2024Streamliners partnered with Ontario Health Teams including Burlington OHT to bring HealthPathways to Canada, a clinician-designed tool providing evidence-based clinical guidelines and local health system navigation resources.
• IDENTOScoreTechnology or Integration · 21 June 2021IDENTOS partnered with Burlington OHT to develop the Burlington Health Navigator mobile app, a digital front door providing secure navigation of health and social services for Burlington residents. The technology partner designed and built the app with patient partners.
• Joseph Brant HospitalcoreStrategic or Co-development PartnerCore member organization providing hospital care services. President & CEO Eric Vandewall serves as Board Chair of Burlington OHT.
• Burlington Family Health TeamcoreStrategic or Co-development PartnerCore member providing primary care physician services. Manages intake for Community Remote Care Management Program.
• Halton RegioncoreStrategic or Co-development PartnerCore member including paramedic services, housing supports, and services for seniors. Provides System Navigator Community of Practice support.
• Home & Community Care Support Services (Former HNHB LHIN)coreStrategic or Co-development PartnerCore member providing home care and community support services including intake coordination through Community Resource Specialists.
• AetonixcoreTechnology or IntegrationTechnology partner providing aTouchAway platform for Community Remote Care Management Program, enabling remote patient monitoring for COPD and CHF patients.
• Halton Paramedic ServicessupportingStrategic or Co-development PartnerContributing partner to Community Remote Care Management Program and System Navigation services.
• Thrive GroupcoreStrategic or Co-development PartnerCore member including AbleLiving Services, Capability Support Services, Ste. Peter's Care Centres, and Idlewyld Manor providing community services.
• Acclaim Health and Community Care ServicescoreStrategic or Co-development PartnerCore member providing home care and community support services.
• Carpenter HospicecoreStrategic or Co-development PartnerCore member providing palliative care services and wellness programs for people living with cancer.
• Alzheimer Society of Brant, Haldimand Norfolk, Hamilton HaltoncoreStrategic or Co-development PartnerCore member providing dementia care support and resources.
• CMHA HaltonsupportingStrategic or Co-development PartnerCollaborating organization providing mental health services and peer support programs.
• Support HousesupportingStrategic or Co-development PartnerCollaborating organization providing supportive housing and community health services for people with mental health and addiction concerns.
• Songbird Medical (formerly Fairview Medical FHO)supportingStrategic or Co-development PartnerCore member providing primary care physician group services.
• Ontario Health WestsupportingStrategic or Co-development PartnerProvincial health authority providing regional funding for digital health initiatives including virtual care programs.

Scale indicators4 records

Recent moves9 records

Expansion highlights5 records

Broad incumbents

• Vancouver Coastal Health: Regional health authority delivering integrated health services to over 1.25 million residents in British Columbia. Comparable as a publicly funded integrator of hospital, community, and home-care services across a defined geography, though at a substantially larger scale than BOHT.
• Ontario Health (Provincial Health Services Authority): The provincial agency that oversees OHTs, manages digital health funding (including for BOHT's virtual-care tablet program), and sets the strategic direction for integrated care in Ontario. Functions as a funder, regulator, and broad incumbent above BOHT in the health-system hierarchy.
• Alberta Health Services: Provincial health authority delivering integrated health services across Alberta. Comparable as a publicly funded, large-scale integrator of acute, community, and population health services, though operating a single province-wide system rather than a localized network.

Others

• Aetonix: Technology vendor providing the aTouchAway remote patient monitoring platform that powers BOHT's Community Remote Care Management Program for COPD and CHF patients. Comparable as a digital health infrastructure partner enabling BOHT's in-home chronic disease offerings.
• Burlington Family Health Team: Core BOHT member providing primary care physician services and managing intake for the Community Remote Care Management Program. Comparable as a primary-care delivery partner within BOHT's network rather than as a coordinating peer.
• Joseph Brant Hospital: Core member organization of BOHT and Burlington's primary acute-care hospital; its President & CEO serves as BOHT Board Chair. Comparable as a partner/deliverer within BOHT's integrated network, but operates as an independent hospital foundation rather than a coordinating entity.
• IDENTOS: Digital identity and access-management technology partner that co-developed the Burlington Health Navigator mobile app with BOHT. Comparable as the technical builder behind BOHT's flagship consumer-facing digital front door.
• HealthPathways (Streamliners): Streamliners-built clinical decision-support platform adopted by BOHT in June 2025 as the first Canadian deployment. Comparable as a technology enabler and content partner that BOHT uses to deliver localized clinical guidance to primary care providers.

Direct peers

• Greater Hamilton Health Network: An Ontario Health Team serving Hamilton and surrounding areas, with a similar mandate to coordinate integrated health and social services across a defined population. It is a direct peer and active partner, having co-launched HealthPathways in Canada with BOHT.
• Middlesex London Ontario Health Team: An Ontario Health Team coordinating care in the Middlesex London region under the same provincial OHT framework as BOHT. Direct peer sharing the same funding model, regulatory structure, and integrated-care mandate; partnered with BOHT on the HealthPathways Canada launch.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/BurlingtonOHT
• Facebookfacebook.com/BurlingtonOntarioHealthTeam
• LinkedInlinkedin.com/company/burlington-ontario-health-team
• Instagraminstagram.com/burloht

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Burlington Ontario Health Team