City Facility
City Facility is a Belgrade-based facility management company providing integrated maintenance, hygiene, janitorial, porter, and administrative services to residential housing communities and commercial property owners across 400+ buildings in Serbia.
- Company typePrivate
- Founded2009
- HeadquartersBelgrade
- Headcount11–50
- GTM typeB2B
- OfferingServices
What City Facility does
City Facility doo is a Belgrade-based facility management provider privately held under Serbian law, founded in 2009 and positioned as a pioneer of integrated facility management in the Serbian market. The company delivers bundled maintenance and operations services to residential housing communities (stambene zajednice) and commercial property owners, covering technical maintenance of building systems (elevators, fire protection, HVAC, electrical, plumbing, surveillance), hygiene and janitorial services, porter/security functions, green space maintenance, and full administrative management including accounting, call center, and resident communication.
The underlying technology stack is a relatively conventional facility management platform centered on dedicated client web portals for managed residential complexes (A Blok, Savada, Maxima GP3, Sun City), which provide service request ticketing, monthly reporting, billing, and documentation access with an automated routing layer. There is no disclosed AI/ML layer, no public API, and no mobile application. The company is GDPR-compliant and operates with a small core team (11-50 employees) that coordinates a broader ecosystem of subcontractors for specialist services.
Commercially, City Facility generates revenue primarily through subscription-style, monthly-billed integrated facility management contracts customized to each property, supplemented by professional services fees from its Facility Consulting line targeting property investors and developers. Pricing is quote-based and not publicly disclosed. Sales are relationship-led and direct, targeting homeowner associations and commercial property owners in Belgrade, with limited digital marketing presence and no external funding or M&A activity on record. The company reports managing 400+ buildings and 10+ exclusive residential settlements, serving over 30,000 residents, with all operations concentrated in a single metro (Belgrade), limiting geographic diversification.
City Facility firmographics
Firmographics- Name
- City Facility
- Legal name
- City Facility doo
- Website
- https://city-facility.rs
- Company type
- Private
- Founded year
- 2009
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- City Facility is a Belgrade-based facility management company providing integrated maintenance, hygiene, janitorial, porter, and administrative services to residential housing communities and commercial property owners across 400+ buildings in Serbia.
- Ownership category
- akta.pro rank
City Facility industry classification
Industry- Product category
- Facility Management Services
- NAICS
- Facilities Support Services (561210)
- SIC
- Services-Facilities Support Management Services (8744), Services-To Dwellings & Other Buildings (7340)
- akta.pro primary industry
- Workplace & Office Support Services (Reception/Mailroom/Porterage/Helpdesk) (IMAIAAAD)
Keywords
Where City Facility is headquartered
LocationHeadquarters
- HQ city
- Belgrade
Offices2 records
Markets served
City Facility business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Supply Chain, Technology or R&D, Infrastructure, Marketing or Sales
Revenue model
- Integrated Facility Management Services: City Facility generates revenue through bundled facility management service contracts with residential housing communities and commercial property owners, offering technical maintenance, hygiene, green space maintenance, porter services, and administration under unified billing
- Facility Consulting: Consulting services for investors building residential or commercial properties, including tender documentation preparation, contractor specification development, and comparative analysis of received bids
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Custom integrated facility management contracts tailored to property requirements |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels4 records
City Facility product offering
Product offeringCore offering
City Facility provides integrated facility management for residential and commercial buildings in Belgrade, Serbia, bundling technical maintenance (elevators, fire systems, electrical, plumbing, HVAC, surveillance), hygiene and janitorial services, porter/reception security, green space maintenance, and administrative/property management under unified contracts. Services are complemented by Facility Consulting for property investors and web-based Client Portals with ticketing systems that residents and owners use for service requests, reporting, and billing.
Product overview
City Facility operates as a facility management company offering an integrated portfolio of services for residential and commercial buildings. The core offering consists of six main service lines: Technical Building Maintenance (covering elevators, fire systems, electrical, plumbing, HVAC, and surveillance), Management and Administration (including accounting, call center, and ticketing), Hygiene Maintenance, Janitorial Services, Porter/Reception Services, and Green Space Maintenance. These are complemented by Facility Consulting for investors and Client Portals (A Blok, Savada, Maxima GP3, Sun City) providing residents digital access to service requests, reports, and billing. The company manages over 400 properties with over 30,000 satisfied users, serving some of Belgrade's most exclusive residential complexes since 2009.
Differentiator
Problem solved
Functional benefit
Brands
- Facility Consulting: Consulting services for investors building residential or commercial properties, including creating questionnaires, drafting contracts, forming tender documentation, and preparing reports on activities and comparative analysis of received offers.
- A Blok Portal
- Client Portals
Products and services
- Tehničko održavanje objekata (Technical Building Maintenance) Comprehensive technical maintenance of building systems, installations, and equipment including elevators, fire protection systems, diesel generators, plumbing, electrical systems, HVAC, video surveillance, access control, and other building infrastructure for residential housing communities and commercial property owners in Belgrade.
- Upravljanje i administracija (Management and Administration) Property management and administration services including maintenance planning, resident assembly management, call center services, accounting, tenant communication, and integrated complaint ticketing system for residential housing communities and commercial properties.
- Održavanje higijene (Hygiene Maintenance) Building and garage cleaning services including regular maintenance of building interiors, common areas, stairs, elevators, and parking facilities, as well as disinfection, pest control, and sanitation services for residential and commercial properties in Belgrade.
- Domarska služba (Janitorial/Handyman Services) On-site handyman services including regular inspection of lighting, switches, intercoms, door mechanisms, mailbox systems, and coordination with technical services for building maintenance in residential housing communities.
- Portirska služba (Porter/Reception Services) 24/7 security and reception services including video surveillance monitoring, fire and gas detection response, emergency handling, visitor communication, key management, and incident logging for residential and commercial buildings.
- Održavanje zelenih površina (Green Space Maintenance) Professional maintenance of green areas including lawn mowing, trimming, fertilization, weed control, plant health monitoring, and irrigation system management for residential complexes and commercial properties.
- Facility Consulting Expert consulting services for property investors and developers including technical questionnaires, contract drafting, tender documentation preparation, comparative bid analysis, and finalization of agreements with contractors for new residential or commercial property projects.
- Client Portals (A Blok, Savada, Maxima GP3, Sun City) Interactive web-based client portals for residential complexes (A Blok, Savada, Maxima GP3, Sun City) providing residents digital access to service requests, monthly reports, building documentation, billing, and community initiatives through integrated ticketing systems.
Quantifiable outcome
- 30% operational cost savings achievable through integrated facility management in commercial properties
- +1 more outcomes
Companies that use City Facility
Customer profileNamed customers10 records
Segments3 records
Ideal customer profiles3 records
City Facility technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature2 records
City Facility partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered core and minor.
- DAKA (Akcionarsko društvo David Pajić-Daka)coreElevator maintenance partner providing servicing for elevator systems installed in managed properties. Maintains 5-year warranty on installed elevators with DAKA as the installing company for A Blok complex.
- KONEcoreElevator manufacturer and service provider partner for maintenance and technical support of elevator systems
- ZeromaxminorCleaning services partner, collaborated on garage cleaning after water infiltration incident in A Blok complex
- Eko-TimminorPest control and disinfection services partner (DDD services)
- Eko-Tim Agencija za DDDminorDisinfection, desinsection, and deratization services for residential complexes
- Green WorldminorGreen space and landscaping services partner
- Green-Decor doominorLandscaping and garden maintenance services
- ProArmorminorSecurity services partner
- TermotimminorConstruction and renovation contractor, performed ramp remediation work in A Blok complex
Scale indicators5 records
Recent moves5 records
Expansion highlights4 records
City Facility competitors and assessment
Company assessmentBroad incumbents
- Colliers International: Global real estate services and investment management company with property management operations. Overlaps with City Facility on managed commercial properties but operates at much greater scale and breadth.
- ENGIE: Global energy and facility services group providing technical building maintenance, energy management and FM. Overlaps with City Facility's technical maintenance line, especially for commercial and public-sector buildings.
- Compass Group: Global support services group including property and FM services. Comparable to City Facility on outsourced building support functions, but at vastly larger scale with a broader food and support services portfolio.
- Cushman & Wakefield: Global real estate services firm providing property and facilities management alongside investment and leasing advisory. Comparable to City Facility on commercial property management but with a much broader service portfolio.
- Apleona: European facility management and real estate services provider with technical, infrastructural and commercial FM. Comparable integrated FM offering to City Facility, but at significantly larger European scale.
- JLL: Global real estate services company with property and facilities management operations. Competes for large commercial FM accounts while offering capital markets, valuation and advisory services well beyond City Facility's scope.
- CBRE Group: Global commercial real estate services firm with a property and facilities management business line. Overlaps with City Facility on commercial property management, but with a far broader real estate investment and advisory platform.
Direct peers
- Sodexo: Global integrated facility management and food services provider with multi-service FM contracts. Has operations in Serbia and competes for the same commercial property and corporate campus mandates as City Facility.
- ISS A/S: World-leading integrated facility services company offering cleaning, technical, security and support services. Operates across Eastern Europe and competes with City Facility for integrated FM mandates in Serbia's commercial and residential market.
- Atalian Global Services: International facility services group with cleaning, technical, energy and security offerings. Competes head-to-head with City Facility for integrated multi-service contracts in Serbia and the wider region.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
City Facility social profiles
Digital presenceCity Facility compliance and trust
Trust signalCompliance1 record
City Facility financial estimates
Financial estimateRevenue estimate
Valuation estimate
City Facility leadership team
Management profileNumber of profiles
City Facility funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
City Facility M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about City Facility
What does City Facility do?
City Facility provides integrated facility management for residential and commercial buildings in Belgrade, Serbia, bundling technical maintenance (elevators, fire systems, electrical, plumbing, HVAC, surveillance), hygiene and janitorial services, porter/reception security, green space maintenance, and administrative/property management under unified contracts. Services are complemented by Facility Consulting for property investors and web-based Client Portals with ticketing systems that residents and owners use for service requests, reporting, and billing.
Is City Facility a public or private company?
City Facility is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was City Facility founded?
City Facility was founded in 2009. It employs 11 to 50 people.
Where is City Facility based?
City Facility is headquartered in Belgrade.
How does City Facility make money?
Two revenue lines are on record. Integrated Facility Management Services are the primary driver. The others are facility Consulting.
Who are City Facility's main competitors?
Broad incumbents on record are Colliers International, ENGIE, Compass Group, Cushman & Wakefield, Apleona, JLL and CBRE Group. Direct peers are Sodexo, ISS A/S and Atalian Global Services.
Does City Facility have an API?
No public API is recorded for City Facility.
What industry is City Facility in?
City Facility's product category is Facility Management Services. Its primary akta.pro industry code is IMAIAAAD, Workplace & Office Support Services (Reception/Mailroom/Porterage/Helpdesk). Its NAICS code is 561210 and its SIC code is 8744.