Quest Training

What Quest Training does

Quest Training (legal entity Quest Group Pty Ltd, trading as Quest Solutions) is a family-owned Registered Training Organisation founded in 1987 and headquartered in Belconnen, Australian Capital Territory. The company delivers nationally accredited vocational qualifications, short-course skill sets, and specialised workshops in the aged care, disability, mental health, and community services sectors, serving both individual learners pursuing entry-level or upskilling credentials and ACT employers seeking qualified staff for residential aged care, NDIS, and community service roles.

The core product surface comprises six accredited qualifications (Certificate III in Individual Support with Ageing, Disability, or combined specialisations; Certificate IV in Disability; Certificate IV in Mental Health; Diploma of Community Services), more than ten CHCSS-prefixed skill sets covering medication assistance, behaviour support, dementia care, and mental health co-existing needs, plus NDIS/Aged Care health-specific workshops (catheter, PEG, manual handling, diabetes, dysphagia, epilepsy, ostomy) and HLTAID First Aid/CPR courses. Delivery is split between classroom-based workshops at the Belconnen facility and an automated e-learning platform featuring student login, automated milestone notifications, trainer messaging, and a demonstration login for prospective students.

Quest monetises primarily through per-course fees (Certificate III ~$4,000, Certificate IV ~$5,500-$5,800, Diploma ~$11,000 full fee), with deposit-and-installment payment plans over six months, supplemented by ACT Government-funded enrolments under the Skilled Capital initiative where eligible students pay $100-$400 and the balance is subsidised, and employer-sponsored traineeships at $350. The go-to-market is direct-to-consumer through the Belconnen office and e-learning portal, reinforced by referral relationships with six named Canberra community organisations and an affiliation with QuestCare, an NDIS/Aged Care approved service provider that supports work placements and downstream employment.

Name

Quest Training

Legal name

Quest Group Pty Ltd

Website

https://questsolutions.com.au

Company type

Private

Founded year

1987

Operating status

Operating

Headcount range

11–50 employees

Short description

Quest Training is a family-owned Registered Training Organisation founded in 1987 in Belconnen, ACT, delivering nationally accredited qualifications, skill sets, and workshops in aged care, disability, mental health, and community services to individual learners and ACT employers.

Ownership category

akta.pro rank

Headquarters

HQ city

Belconnen

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Course Fees - Full Fee Paying Students: Individual students pay full course fees for nationally accredited qualifications. Fees vary by qualification level: Certificate III courses around $4,000, Certificate IV around $5,800-$5,500, Diploma around $11,000. Payment plans available with deposits and installments over 6 months.
2. Government Funded Training (Skilled Capital): ACT Government funded training initiative where eligible students pay significantly reduced fees (e.g., $100-$400 for Skill Sets and Certificates) with the remainder subsidized by government.
3. Traineeship Fees: Employer-sponsored traineeships with reduced course fees ($350) where eligibility must be applied for through government programs.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Quest Training is a Registered Training Organisation delivering nationally accredited vocational qualifications and short-course skill sets in aged care, disability support, mental health, and community services. Courses are delivered via blended learning through an automated e-learning platform and classroom-based workshops at the Belconnen facility, with workplace placement support facilitated through partnerships with Canberra's community service organisations.

Product overview

Quest Training operates as a Registered Training Organisation (RTO) providing vocational education and training services primarily in the Australian Capital Territory. The organization offers a portfolio of nationally accredited qualifications and short-course skill sets in aged care, disability support, mental health, and community services. The core offerings include: the E-Learning Platform providing flexible online study options for all courses; Certificate III qualifications (CHC33021) in Individual Support with specializations in Ageing, Disability, or combined; Certificate IV qualifications (CHC43121, CHC43315) in Disability and Mental Health; and the Diploma of Community Services (CHC52021) for case management roles. Supporting these are numerous specialized skill sets including medication assistance, behaviour support, dementia care, and induction programs. Additionally, the organization delivers short workshop programs covering First Aid, CPR training, and health-specific workshops for NDIS and aged care sectors including catheter management, diabetes management, PEG feeding, manual handling, and medication assistance. The E-Learning Platform serves as the technological delivery mechanism for distance learners, while classroom-based workshops and workplace observations support practical skill development.

Differentiator

Problem solved

Functional benefit

Products and services

• E-Learning Platform Online learning management system providing mobile and flexible study options for nationally accredited qualifications, featuring real-time access to training programs, automated notifications, submission and marking of materials, and a built-in messaging tool for trainer-student communication.
• CHC33021 Certificate III in Individual Support (Ageing) Certificate III qualification focused on aged care, preparing students for roles supporting elderly individuals in various care settings.
• CHC33021 Certificate III in Individual Support (Disability) Certificate III qualification focused on disability support, enabling students to provide person-centred support to people with disabilities.
• CHC43121 Certificate IV in Disability Certificate IV qualification for experienced disability support workers, providing skills for supervisory roles and complex care requirements.
• CHC43315 Certificate IV in Mental Health Certificate IV qualification for mental health support workers, focusing on recovery-oriented practice and collaborative care approaches.
• CHC52021 Diploma of Community Services Diploma qualification for case management and community services workers, covering program coordination, supervision of staff, and development of new business opportunities.
• NDIS/Aged Care Health Specific Workshops Specialised workshops including Catheter Management, Diabetes Management, Healthy Bowel Management, PEG Training, Manual Handling, Medication Assistance, Ostomy Management, Epilepsy, and Dysphagia for care workers.
• First Aid Training Courses Nationally accredited first aid training including HLTAID011 Provide First Aid and HLTAID009 Provide Cardiopulmonary Resuscitation, meeting Australian Resuscitation Council guidelines.
• CPR Training Courses (HLTAID009) Dedicated CPR training course covering cardiopulmonary resuscitation techniques according to Australian Resuscitation Council guidelines, with 3-hour delivery including theory and practical components.

Quantifiable outcome

• Students can complete Diploma level courses in 6-12 months on average, with some completing in 8-12 weeks with extensive prior experience
• +2 more outcomes

Named customers2 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• QuestCarecoreStrategic or Co-development PartnerAffiliated company that is an NDIS and Aged Care approved service provider for disability and aged care. Provides work placements for Quest students to consolidate skills learned in the classroom. Enables integrated training and employment pathway.
• KoomarriminorStrategic or Co-development PartnerCommunity organisation providing services for people with disabilities. Listed as a partner organisation with mutual referral and placement relationships.
• Carers ACTminorStrategic or Co-development PartnerPeak body representing carers in the ACT region. Partnership supports training and referral of carers seeking qualifications.
• CatholicCareminorStrategic or Co-development PartnerCommunity services organisation providing aged care and family services in the ACT. Partnership for student placements and industry connections.
• Community OptionsminorStrategic or Co-development PartnerDisability and community services provider in ACT. Partnership for workplace placements and industry collaboration.
• Able AustraliaminorStrategic or Co-development PartnerOrganisation providing services for people with deafness and physical disability. Partnership supports training and placement connections.
• ACT Government (Skilled Capital)coreChannel Partner/ Reseller/ DistributorACT Government training initiative, funded by ACT and Australian Governments. Enables subsidized training fees for eligible ACT residents through the Skilled Capital program. Quest is an approved provider for government-funded qualifications.

Scale indicators4 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Open Colleges: Large Australian online RTO delivering the same CHC-coded community services qualifications nationally. Competes directly with Quest's e-learning offerings and could potentially serve ACT students from outside the territory.
• Foundation Education: Australian RTO offering online vocational qualifications including aged care, disability, and community services. Operates a similar blended learning model and directly competes for the same student segment.
• MAX Solutions: Employment services and training provider operating across Australia, including in the ACT. Delivers vocational training alongside employment placement, overlapping with Quest's dual training-and-employment positioning.
• Skill Hire: Australian training and employment organization delivering traineeships and vocational qualifications with a similar focus on placing graduates into employment. Shares Quest's apprenticeship/traineeship revenue stream and integrated training-employment model.
• Australian Institute of Management (AIM): Established Australian training provider delivering vocational and professional development qualifications. Comparable in offering nationally accredited courses with flexible delivery options.
• Canberra Institute of Technology (TAFE ACT): The ACT's primary government-owned TAFE, directly competing with Quest in delivering Certificate III, IV, and Diploma qualifications in aged care, disability, and community services to the same ACT student base.
• Institute of Health and Nursing Australia (IHNA): Specialist health and community services training provider delivering Certificate III/IV and Diploma qualifications in aged care and disability support. Direct competitor for Quest's core qualification portfolio.

Regional players

• Sureway Employment and Training: Australian employment and training provider with similar vocational education and traineeship offerings. Comparable operating model and target customer segments, though with different geographic concentration.

Broad incumbents

• APM (Advanced Personnel Management): Large multinational employment, disability, and workforce solutions provider. Operates registered training activities and employment services across Australia, including NDIS-related services, overlapping with Quest's training and NDIS-focused mission.

Others

• Australian Community Services Employers Association (ACSEA): Peak industry body for community services employers. Not a direct training competitor but a relevant ecosystem player whose members are core customers and placement partners for Quest.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/QuestTrainingSolutions
• LinkedInlinkedin.com/company/quest-training-solutions

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Quest Training