Veilig Thuis Zuid-holland-zuid

What Veilig Thuis Zuid-holland-zuid does

Veilig Thuis Zuid-Holland-Zuid (Veilig Thuis ZHZ) is a publicly funded regional advisory and reporting center (Advies- en Meldpunt) for domestic violence, child abuse, and elder abuse, operating across ten municipalities in the Zuid-Holland Zuid region of the Netherlands: Alblasserdam, Dordrecht, Molenlanden, Hoeksche Waard, Zwijndrecht, Hendrik-Ido-Ambacht, Sliedrecht, Papendrecht, Hardinxveld-Giessendam, and Gorinchem. The organization is a departmental unit of the Gemeenschappelijke regeling Dienst Gezondheid & Jeugd (DGJ ZHZ), a shared public governance body that also encompasses GGD ZHZ, Leerplicht en Voortijdig Schoolverlaten, and the Serviceorganisatie Jeugd. Its service portfolio centers on a 24/7 national toll-free crisis hotline (0800-2000), web chat and email intake, the dedicated CIT ZHZ crisis intervention line (0800-1471), the multi-disciplinary MDA++ protocol for structurally unsafe households, the Aware mobile GPS alarm system (jointly managed with regional police), ambulatory support, resilience training, women and men's shelters, and process management under the Wet Tijdelijk Huisverbod (Temporary Home Ban Act).

The underlying operating model is statutory rather than technological: there is no proprietary software platform, no public APIs, and no documented AI/ML capability. Service delivery relies on a coordinated network of professionals and partner organizations — wijkteams, jeugdteams, police ZHZ, ESSM (Expertisecentrum Seksualiteit, Sekswerk en Mensenhandel) for human-trafficking reports, LKHA for forced marriage/abandonment, Jeugdstem for confidential advisors, pharmacies running the Masker 19 silent-alert codeword, and national awareness campaigns such as Week tegen Kindermishandeling, Orange the World, and the Time-out violence-prevention initiative. The organization does not sell products or charge fees; all services are free to end users, and the entity is funded through the DGJ ZHZ public arrangement, meaning there is no commercial revenue model, no pricing structure, and no traditional go-to-market motion.

The customer base is non-commercial and bipartite: (i) members of the general public — children, adults, the elderly, victims, perpetrators, and bystanders — who call, chat, or report concerns; and (ii) professionals bound by the Wet Verplichte Meldcode Huiselijk Geweld en Kindermishandeling (teachers, GPs, youth healthcare workers, social workers, police) who make mandatory reports and seek expert consultation. Headcount is reported at 101–250 employees, the headquarters is at Johan de Wittstraat 40B, Dordrecht, and no revenue, funding rounds, M&A, leadership changes, or product launches of a commercial nature appear in the available data — consistent with the entity's status as a regulated public service operating under a regional collaborative mandate.

Name

Veilig Thuis Zuid-holland-zuid

Legal name

Veilig Thuis Zuid-Holland Zuid

Website

https://veiligthuiszuidhollandzuid.nl

Company type

Private

Operating status

Operating

Headcount range

51–100 employees

Short description

Veilig Thuis Zuid-Holland-Zuid is a publicly funded Dutch advisory and reporting center providing 24/7 crisis support, multi-disciplinary intervention, and shelter access for domestic violence, child abuse, and elder abuse cases across ten municipalities in the Zuid-Holland Zuid region.

Ownership category

akta.pro rank

Product category

Social and Crisis Support Services

NAICS

Individual and Family Services (6241), Emergency and Other Relief Services (62423)

SIC

Services-Social Services (8300)

akta.pro industry

PRIMARYBPADAHAF

Protection Services (GBV, Child Protection, Safeguarding)

Business & Public Services/International Organizations & Development/Refugee, Migration & Displacement Services

SECONDARYBPAGABAG

Child Protection & Child Rights

Business & Public Services/Nonprofit, NGO & Social Services/International Development & Poverty Alleviation

Keywords

• Domestic violence support
• Child abuse reporting
• Elder abuse services
• Crisis intervention hotline
• Social advisory services

Headquarters

HQ city

Dordrecht

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D

Distribution channels6 records

Marketing channels5 records

Core offering

Veilig Thuis Zuid-Holland Zuid is a government-funded advisory and reporting center (Advies- en Meldpunt) for domestic violence, child abuse, and elder abuse in the South Holland South region of the Netherlands. It provides free, anonymous advice, intake, crisis intervention, and multi-disciplinary coordination via a 24/7 national toll-free hotline (0800-2000), web chat, email, and specialized programs such as MDA++, the Crisisinterventieteam, shelter placement, ambulatory assistance, and the Masker 19 pharmacy codeword system.

Product overview

Veilig Thuis Zuid-Holland Zuid is a government social services organization operating under the Dienst Gezondheid & Jeugd (Health & Youth Service) that functions as the central advice and reporting point for domestic violence, child abuse, and elder abuse. The organization provides a portfolio of services including a 24/7 crisis hotline (0800-2000), the MDA++ multi-disciplinary approach for complex cases, crisis intervention team (CIT), and various support programs including Aware mobile alarms, ambulatory assistance, resilience training, and shelter services for both women and men. Special services include the Wet Tijdelijk Huisverbod (temporary restraining order) process management and the Masker 19 pharmacy codeword system for discreet victim reporting.

Differentiator

Problem solved

Functional benefit

Products and services

• Veilig Thuis ZHZ Core Services (Advice and Reporting Hotline) Government advisory and reporting center providing a 24/7 national toll-free hotline (0800-2000), chat support, email, and professional consultation for domestic violence, child abuse, and elder abuse situations in the South Holland South region. Available free of charge and anonymously to victims, witnesses, bystanders, and professionals.
• MDA++ (Multi-Disciplinaire Aanpak) Multi-disciplinary approach for families and households with structural (emotional, physical, or sexual) unsafety and risk of serious violence where regular assistance has been exhausted without achieving safety. Coordinates police, care providers, and social services.
• CIT ZHZ (Crisisinterventieteam) 24/7 crisis intervention team for acute disruption of daily functioning requiring immediate professional action to prevent further damage in domestic violence situations. Reachable via 0800-1471.
• Women Shelter (Vrouwenopvang) Crisis shelter for women with or without children from the South Holland South region, with seven apartments serving as intake rooms. Placement is region-bound and processed through Veilig Thuis ZHZ.
• Men Shelter (Mannenopvang) Shelter for men with or without children from the region, distributed across organizations in the Netherlands, processed and referred through Veilig Thuis ZHZ.
• Ambulatory Assistance (Ambulante Hulpverlening) Ambulatory assistance providing system conversations and individual sessions for men, women, and parents to prevent further escalation and shelter placement, and to increase household safety.
• Resilience Training (Weerbaarheidstraining) Group-format resilience training (13 sessions) for female victims of domestic violence providing peer support and mutual learning, with childcare available for children up to 4 years.
• Aware Mobile Alarm System (Aware Mobiel Alarmsysteem) GPS-connected mobile emergency button for domestic violence victims, connecting users with police ZHZ via one button press to provide safety at home and in public spaces. Allocation is a joint decision of Veilig Thuis ZHZ, police, and care organizations.
• Wet Tijdelijk Huisverbod (Temporary Home Ban) Process Management Administrative safety measure under which mayors can temporarily (initially 10 days, extendable to 4 weeks) exclude suspected perpetrators from their home during domestic violence situations, combined with mandatory assistance. Veilig Thuis ZHZ executes risk assessment and case management for this law in the region.
• Masker 19 Codeword System Codeword system used at pharmacies that allows domestic violence victims to silently signal their need for help by asking for 'Masker 19', enabling pharmacists to contact Veilig Thuis on their behalf without making a phone call.

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Nine partnerships are on record, tiered core and minor.

• Time-out campagne partners (VWS, Geweld Hoort Nergens Thuis, Kindertelefoon)coreStrategic or Co-development Partner · 18 October 2021The Time-out campaign — a national violence prevention initiative — was launched jointly by the Ministry of VWS, the Geweld Hoort Nergens Thuis program, the Kindertelefoon, and Veilig Thuis organizations including ZHZ. The campaign aims to prevent escalation by encouraging a 'time-out' before violence erupts.
• Ontspoorde mantelzorg partnersminorStrategic or Co-development PartnerVeilig Thuis ZHZ collaborates with a broad network of organizations to address elder abuse arising from overburdened informal caregiving (ontspoorde mantelzorg). Partners include social wijkteams, elderly care organizations, and municipal services.
• Expertisecentrum Seksualiteit, Sekswerk en Mensenhandel (ESSM)coreStrategic or Co-development PartnerThe human trafficking reporting point (meldpunt mensenhandel) for the South Holland South region is operated by ESSM, part of Stichting Humanitas. ESSM handles intake and referrals for trafficking cases, complementing Veilig Thuis ZHZ's broader mandate.
• Jeugdstem (vertrouwenspersonen)coreStrategic or Co-development PartnerJeugdstem provides independent confidential advisors (vertrouwenspersonen) who support clients of Veilig Thuis — especially children and young people — with advice, complaint handling, and accompaniment to meetings. Their service is free and independent.
• Landelijk Knooppunt Huwelijksdwang en Achterlating (LKHA)coreStrategic or Co-development PartnerThe LKHA is the national knowledge and expertise center for forced marriage and abandonment. It advises professionals on complex cases, supports victims abroad, and works closely with Veilig Thuis which registers reports and initiates assistance.
• Aware mobile alarm system partners (politie ZHZ + local aid organizations)minorStrategic or Co-development PartnerThe Aware mobile alarm system — a GPS-connected emergency button for domestic violence victims — is awarded and managed jointly by Veilig Thuis ZHZ, local police, and relevant care organizations. The tri-party decision process determines eligibility.
• Wijkteams / Jeugdteams (local social teams)coreStrategic or Co-development PartnerLocal social/wijk teams and youth teams are key referral and follow-up partners. They receive cases after Veilig Thuis ZHZ completes its safety assessment, providing ongoing ambulatory support and monitoring.
• Dienst Gezondheid & Jeugd ZHZcoreStrategic or Co-development PartnerVeilig Thuis ZHZ is an organizational unit within the Gemeenschappelijke regeling Dienst Gezondheid & Jeugd (DGJ ZHZ), which also encompasses GGD ZHZ, Leerplicht en Voortijdig Schoolverlaten, and the Serviceorganisatie Jeugd. This shared governance structure provides operational infrastructure, HR, communications, and IT.
• Women and men's shelter organizationscoreStrategic or Co-development PartnerVeilig Thuis ZHZ provides intake for crisis shelter placement for women (regiogebonden) and men (nationwide) with or without children. The organization coordinates access to shelter facilities as part of its response to domestic violence.

Scale indicators1 record

Recent moves6 records

Expansion highlights5 records

Direct peers

• Raad voor de Kinderbescherming: State agency responsible for child protection investigations and court-recommended measures. Operates in the same child-safeguarding chain as Veilig Thuis and is a frequent downstream referral and cooperation partner.
• Fier: National expertise center addressing domestic violence and child abuse, providing shelter, forensic care and specialized treatment. Overlaps with Veilig Thuis on DV/child-abuse intervention, particularly for complex cases outside standard regional VT scope.
• Blijf Groep: Major Amsterdam-based provider of women's shelter and ambulatory support for domestic violence victims, a key shelter partner for VT ZHZ. Comparable as a downstream DV service provider that VT ZHZ refers into.
• Slachtofferhulp Nederland: National victim support organization providing legal, emotional and practical assistance, including to victims of domestic violence. Comparable because it handles overlapping client populations (DV/abuse victims) via casework and hotlines.
• Veilig Thuis Amsterdam-Amstelland: Regional Veilig Thuis organization serving Amsterdam-Amstelland with the same statutory advice, reporting, and crisis-intervention mandate. Directly comparable as the parallel regional VT entity, only differing in geography and underlying municipality collective.
• Veilig Thuis Rotterdam-Rijnmond: Regional Veilig Thuis for the Rotterdam-Rijnmond area, performing 24/7 intake, advice, MDA++, CIT and Wet Tijdelijk Huisverbod coordination. Identical operating model to Veilig Thuis ZHZ and used for direct benchmarking.

Others

• Jeugdzorg Nederland: Branch association for Dutch youth care providers, including organizations receiving cases from Veilig Thuis via the wijkteam/Jeugdteam chain. Adjacent rather than directly competitive, but part of the same safeguarding pipeline.

Broad incumbents

• Leger des Heils: Large Dutch social services provider offering shelter, ambulatory care and crisis support, including for DV victims. Comparable as a broader social safety-net operator that intersects with Veilig Thuis on shelter and outreach.
• Movisie: National knowledge institute for social issues, including domestic violence and elder abuse. Comparable in that it shapes methodology and training for VT-type regional providers, though it is research/advisory rather than direct service.

Emerging players

• De Kindertelefoon: National helpline for children and youth up to 18, providing anonymous support and routing serious abuse cases to Veilig Thuis. Comparable as a youth-targeted front-door channel and a co-marketing partner in national campaigns.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/vtzhz

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Veilig Thuis Zuid-holland-zuid