What Sognos Solutions does

Sognos Solutions is an Australian-headquartered Microsoft Dynamics 365 and Power Platform specialist partner that delivers implementation services, managed services, and purpose-built software to service-intensive organisations across healthcare, social care, facilities management, local government, industrial services, and energy & utilities. Founded in 2016 and led by co-founders Kunal Joshi (Managing Director) and Rick Vosila (Chief Commercial Officer), the company operates from North Sydney with wholly-owned subsidiaries in New Zealand (Sognos Solutions NZ Limited, launched December 2024) and India (Sognos Solutions India Limited, opened September 2024) for offshore delivery. The product suite is anchored by three proprietary accelerators built natively on Dynamics 365 and Power Platform: SognosCare (a care operations and compliance platform with seven pre-configured editions covering NDIS disability & mental health, allied health, hospital in the home, support at home, residential aged care, and child & family services), SognosRoster (an AI-powered workforce scheduling and route optimisation engine), and Sognos Genogram (a family relationship mapping tool with Copilot-driven narrative generation). Seven complementary solution modules (Frontline, CRM, Customer Insights, Customer Experience, Customer Service, Power Platform customisation, and Quick Start 4-week fixed-scope implementations) extend the core platform.

The company monetises through professional services (Dynamics 365 implementations, custom Power Apps development, data migration, training, and go-live support), managed services (ongoing optimisation, hypercare, and continuous improvement), and license advisory on Microsoft Dynamics 365 through its Solutions Partner relationship. The go-to-market is a direct enterprise field-sales motion targeting operations leaders and service organisation executives in Australia and New Zealand, with 'Contact Sales' and 'Book a Demo' CTAs, 45-minute demo calls, and a content-led marketing engine including a Knowledge Hub, customer case studies, co-hosted Microsoft webinars, and industry event participation (e.g., FSM Summit 2024). Microsoft partnership, Deloitte Digital subcontracting work, ISO/IEC 27001:2022 certification, and an India offshore delivery model provide the operational backbone, while deep vertical specialisation in care funding models (NDIS, Aged Care Quality Standards, Support at Home, CQC) and field service operations form the primary differentiation versus generalist Microsoft partners.

Name

Sognos Solutions

Legal name

Sognos Solutions Pty Ltd

Website

https://sognos.com.au

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

11–50 employees

Short description

Sognos Solutions is an Australian Microsoft Dynamics 365 specialist delivering implementation, managed services, and purpose-built care, workforce scheduling, and field service software to healthcare, government, facilities, industrial, and utility organisations across Australia, New Zealand, and India.

Ownership category

akta.pro rank

Product category

Enterprise Field Service Management Software

NAICS

Custom Computer Programming Services (541511), Computer Systems Design and Related Services (54151), Computer Systems Design and Related Services (5415), Software Publishers (513210)

SIC

Services-Computer Programming Services (7371), Services-Computer Programming, Data Processing, Etc. (7370), Services-Prepackaged Software (7372)

akta.pro primary industry

IT Knowledge Management & Service Desk Platforms (HDAEALAH)

akta.pro secondary industry

Healthcare IT & Health Informatics Staffing (BPACADAK)

Keywords

• Field service management
• Microsoft Dynamics 365
• Workforce scheduling software
• Care operations platform
• Enterprise software implementation

Headquarters

HQ city

North Sydney

HQ country

Australia

HQ region

Oceania

Offices3 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Others

Revenue model

1. Microsoft Dynamics 365 Implementation Services: Consulting and implementation services for Microsoft Dynamics 365 and Power Platform deployments. Includes Quick Start 4-week fixed-scope implementations, full enterprise deployments, custom Power Apps development, data migration, training, and go-live support.
2. Managed Services & Support: Ongoing support and continuous improvement services including hypercare periods post-launch, platform optimisation, and expansion of capabilities. Sognos positions itself as a strategic partner for ongoing Dynamics 365 development.
3. Software Platform (Dynamics 365 Licenses): While Sognos resells and implements Microsoft Dynamics 365, customers purchase Microsoft licenses directly. Sognos likely earns referral/advisory fees or margin on license transactions through their Solutions Partner relationship.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels6 records

Core offering

Sognos Solutions sells, implements, and supports Microsoft Dynamics 365 and Power Platform-based software for service organisations. Its core offering comprises three proprietary products — SognosCare (care operations and compliance), SognosRoster (workforce scheduling), and Sognos Genogram (family relationship mapping) — alongside implementation, configuration, integration, and managed support services targeting health and social care, facilities management, government, industrial, and energy/utility verticals across Australia, New Zealand, and India.

Product overview

Sognos Solutions offers a unified intelligent platform built natively on Microsoft Dynamics 365 and Power Platform, comprising three core products: SognosCare (care operations and compliance platform with seven industry-specific editions), SognosRoster (workforce scheduling and optimisation engine), and Sognos Genogram (relationship and family context mapping tool). The platform is extended through seven solution modules covering Frontline, Customer Relationship Management, Customer Insights, Customer Experience, Customer Service, Power Platform customisation, and Quick Start implementation. All products share the same data layer, integrating with Microsoft Copilot AI throughout for intelligent automation, scheduling insights, and AI-assisted documentation.

Differentiator

Problem solved

Functional benefit

Brands

• SognosCare: Care operations and compliance platform built on Microsoft Dynamics 365 for health and social care providers, with editions for disability and mental health, allied health, hospital in the home, support at home, residential aged care, and child and family services
• SognosRoster
• Sognos Genogram

Products and services

• SognosCare Care operations and compliance platform built on Microsoft Dynamics 365 that manages the full participant/client journey from referral and intake through assessment, goal tracking, service delivery, and review. Includes AI-assisted documentation, automated audit trails, real-time dashboards, and configurable editions for health and social care verticals. For NDIS providers, aged care organisations, allied health practices, hospital-in-the-home, support-at-home programs, residential aged care, and child and family services.
• SognosRoster Workforce scheduling and optimisation engine that automates demand-driven roster generation, matching workers to services based on skills, certifications, availability, location, and compliance status. Provides intelligent scheduling, real-time route optimisation, skills and compliance matching, mobile worker app with offline capability, and Microsoft Copilot AI integration. For care providers and field service organisations that need to coordinate complex, multi-skilled workforces.
• Sognos Genogram Relationship and family context platform that captures who is involved in a client's life and what those relationships mean for service delivery. Features an interactive genogram builder using clinical notation, support network mapping, risk and protective factor tagging, historical snapshots, and AI-generated narrative summaries via Microsoft Copilot. For care providers managing complex family and social contexts.
• Frontline (Field Service Management) Field service management solution built on Microsoft Dynamics 365 Field Service providing intelligent job dispatch, SLA tracking, live field visibility, mobile worker app, asset and equipment linking, and operational reporting. For enterprises with distributed field teams and asset-intensive operations across facilities management, industrial services, transport, and energy/utilities.
• Customer Relationship Management CRM solution built on Microsoft Dynamics 365 Sales and Customer Service modules that provides unified contact management, service history timeline, pipeline tracking, communication logging, and automated follow-up workflows. For sales and service organisations that need a unified view of customer interactions.
• Customer Insights Analytics solution built on Microsoft Dynamics 365 Customer Insights providing demand analytics, outcome tracking, segment analysis, predictive demand signals, custom dashboards, and data export capabilities. For operations and commercial leaders who need data-driven visibility into service delivery performance.
• Customer Experience Solution built on Microsoft Dynamics 365 Customer Service with Customer Voice for feedback collection, Copilot AI for interaction summarisation, and Power Automate for service standard enforcement and omnichannel interaction tracking. For service organisations measuring and improving customer experience outcomes.
• Customer Service Case management solution built on Microsoft Dynamics 365 Customer Service with Copilot AI for case summarisation and suggested responses, intelligent case routing, SLA monitoring, knowledge base integration, and escalation workflows. For service desks and customer support teams requiring case-based service management.
• Power Platform Customisation Low-code customisation solution using Microsoft Power Platform (Power Apps, Power Automate, Power BI, and Power Pages) with Copilot AI embedded for intelligent process suggestions. Enables custom apps, workflow automation, custom connectors, and self-service tools. For organisations extending their Dynamics 365 implementations with bespoke workflows and applications.
• Quick Start Implementation Fixed-scope, fast-track implementation service delivering a production-ready Sognos deployment in four weeks. Includes pre-configured templates, guided implementation, training, data migration support, go-live support, and hypercare period. For mid-market customers seeking predictable cost and accelerated time-to-value on Dynamics 365 deployments.

Quantifiable outcome

• Reduced workforce movement recording from 25+ minutes to under 10 seconds (3-click interface)
• +5 more outcomes

Named customers8 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration12 records

AI capability10 records

Feature6 records

Partnerships

Five partnerships are on record, tiered core and supporting.

• MicrosoftcoreTechnology or IntegrationSognos is a Microsoft Solutions Partner, building natively on Dynamics 365, Power Platform, and Azure. This is the core technology platform for all Sognos products. Provides enterprise-grade security, continuous innovation, and Copilot AI capabilities. Microsoft relationship is fundamental to Sognos' entire product strategy and GTM motion.
• SoftwareOnesupportingTechnology or IntegrationSoftware and licensing partner helping organisations manage and optimise Microsoft licensing. Ensures Sognos clients get the right entitlements at the right cost from day one.
• Ingram MicrosupportingTechnology or IntegrationGlobal distribution network and services capabilities supporting Sognos clients with deployment, logistics, and lifecycle management.
• RescosupportingTechnology or IntegrationMobile solutions partner extending Dynamics 365 Field Service with powerful offline-capable mobile applications, keeping frontline teams productive regardless of connectivity.
• Deloitte DigitalsupportingImplementation/ SI/ Consulting PartnerDeloitte Digital subcontracted Sognos to deliver a custom Dynamics 365 solution for Penrith City Council. Sognos acted as implementation specialist within a larger consulting engagement.

Scale indicators10 records

Recent moves9 records

Expansion highlights6 records

Broad incumbents

• Avanade: Accenture/Microsoft joint venture and one of the largest global Microsoft Dynamics 365, Azure, and Copilot AI implementation firms. Competes with Sognos on the same Microsoft stack across all Sognos verticals, but at vastly larger scale and broader geographic reach.
• KPMG Australia: Big-4 firm with a Microsoft Dynamics 365 and Power Platform practice in ANZ. Competes with Sognos on large enterprise and government Dynamics 365 transformations, often as the prime contractor (e.g., Penrith City Council context where Sognos was subcontractor).
• Capgemini (Empired): Global SI that acquired Empired, a leading ANZ Microsoft Dynamics and Power Platform partner. Direct ANZ competitor to Sognos in Dynamics 365 enterprise implementations across government and healthcare verticals.
• Slalom: Global consulting firm with significant Microsoft ecosystem practice including Dynamics 365, Power Platform, and Copilot AI. Overlaps with Sognos on Microsoft-platform consulting across healthcare, public sector, and industrial services in ANZ.
• DXC Technology: Global IT services firm with a large Microsoft Dynamics 365 practice serving enterprise and government clients in ANZ. Overlaps with Sognos on Dynamics 365 implementation, managed services, and field service modernization engagements.

Others

• Resco: Mobile solutions ISV and Sognos's named technology partner extending Dynamics 365 Field Service with offline-capable mobile applications. Relevant as an ecosystem enabler in the same Microsoft field service stack Sognos builds on.

Direct peers

• Velrada: ANZ-headquartered Microsoft Dynamics 365 and Power Platform solutions partner. Directly comparable to Sognos on size, Microsoft-platform focus, and target verticals including government, healthcare, and field service in Australia and New Zealand.
• PowerObjects (an HCL company): Dedicated Microsoft Dynamics 365 (CRM/CE) partner owned by HCLTech. Closely comparable to Sognos on pure-play Microsoft Dynamics focus, vertical accelerators, and mid-market enterprise customer base.
• sa.global: Global Microsoft Dynamics 365 partner with a strong ERP and industry-vertical practice. Overlaps with Sognos on Dynamics 365 implementation services and vertical accelerators for professional services and healthcare-adjacent industries.
• Arbela Technologies: Microsoft Dynamics 365 (CE) Gold Partner focused on field service, project operations, and customer engagement. Closely comparable to Sognos on Microsoft-platform specialization and field service implementation focus.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/sognos-solutions-pty-ltd

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Sognos Solutions