CAT112

What CAT112 does

CAT112 (legal name: Centre d'Atenció i Gestió de Trucades d'Urgència 112 Catalunya) is a public emergency services entity managed by the Departament d'Interior de la Generalitat de Catalunya, headquartered in Barcelona. It operates the single emergency telephone number 112 for Catalonia, receiving, classifying, and dispatching emergency calls to appropriate response agencies — including the Mossos d'Esquadra (police), SEM (medical emergencies), Bombers (firefighters), and Protecció Civil (civil protection) — 24 hours a day, 365 days a year, in Catalan, Spanish, English, French, and German. In 2025, the service handled 2,558,351 operational calls, a 7.8% increase over 2024.

The organization's core technology is an emergency call management and dispatch system integrated with computer mapping for incident location and multi-agency coordination. Supporting products include a mobile application with accessibility features for deaf users, a 24/7 video conference service in Catalan Sign Language (LSC), SMS and fax alternative channels for deaf persons and foreign tourists, the Seqtaxi platform integrating metropolitan taxis with the 112 system for worker/passenger safety, and emergency signal poles deployed in areas without mobile coverage. The entity also publishes an open data portal of incident statistics. CAT112 holds ISO 9001:2015 (quality management, 2017), ISO 22301 (business continuity, 2014), and LEED Silver certification (Reus building, 2010), and received the 2014 EENA Outstanding Emergency Call Centre award.

CAT112 is entirely publicly funded — there is no commercial revenue model. The service is universally free to all citizens and visitors, accessible from any telephone type. Operations span three centers: the Barcelona headquarters (C. Diputació, 355), the Gran Via center in L'Hospitalet de Llobregat (co-located with SEM), and the LEED-certified Reus center. Customer segments are horizontal and universal — all Catalonia residents, tourists, and deaf persons — with no segment-based pricing differentiation. As a government entity with no private shareholders, the sole revenue source is the Generalitat de Catalunya's public budget allocation.

Name

CAT112

Legal name

Centre d'Atenció i Gestió de Trucades d'Urgència 112 Catalunya

Website

https://112.gencat.cat

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

CAT112 is the public emergency call management entity for Catalonia, operating the universal 112 emergency number 24/7/365 to dispatch police, medical, fire, and civil protection services across the region, funded entirely by the Generalitat de Catalunya.

Ownership category

akta.pro rank

Product category

Public Emergency Services

NAICS

Police Protection (922120)

SIC

Communications Services, Nec (4899)

akta.pro primary industry

Emergency Communications & Dispatch (911/112/999, PSAP) (BPAIAGAD)

Keywords

• Emergency call management
• Public safety dispatch
• Emergency telecommunications
• Emergency coordination services
• Accessible emergency services

Headquarters

HQ city

Barcelona

HQ country

Spain

HQ region

Europe

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Operations

Revenue model

1. Public funding: CAT112 is a public entity managed by the Departament d'Interior de la Generalitat de Catalunya. As a government entity providing essential emergency services, it is funded entirely through public budgets and government allocations rather than commercial revenue generation.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

CAT112 operates the universal emergency telephone service 112 for Catalonia, receiving, classifying and dispatching emergency calls 24/7/365 to the appropriate public safety agencies (Mossos d'Esquadra police, SEM medical emergencies, Bombers firefighters, and Protecció Civil). The service is provided free of charge in Catalan, Spanish, English, French, and German, with specialized accessibility channels for deaf persons including a Catalan Sign Language video conference service and SMS/fax alternatives.

Product overview

CAT112 is a public emergency call management service operated by the Centre d'Atenció i Gestió de Trucades d'Urgència 112 Catalunya, a public entity under the Department of Interior of the Generalitat de Catalunya. The core offering is the 112 emergency telephone service that receives, classifies, and dispatches emergency calls to appropriate services (police/Mossos d'Esquadra, medical/SEM, firefighters/Bombers, civil protection). The service operates 24/7/365 in five languages. Supporting offerings include a mobile app with accessibility features for deaf users, a 24/7 Catalan Sign Language video conference service, SMS/fax alternatives for hearing-impaired citizens, the Seqtaxi taxi positioning platform integrated with emergency services, coverage signal poles in areas without mobile reception, and an open data portal providing public incident statistics.

Differentiator

Problem solved

Functional benefit

Products and services

• 112 Emergency Call Service

Quantifiable outcome

• 2,558,351 operational calls handled in 2025 with 7.8% year-over-year growth
• +2 more outcomes

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Six partnerships are on record, tiered core.

• LocalretcoreTechnology or IntegrationManages the innovative Seqtaxi technological platform that connects taxis with the 112 emergency service, enabling position tracking and emergency situation detection to improve taxi worker and passenger safety.
• Institut Metropolità del TaxicoreTechnology or IntegrationCollaborates with Localret on the Seqtaxi platform, connecting metropolitan taxis with the 112 emergency system for enhanced safety monitoring.
• Federació de Sords de Catalunya (FESOCA)coreStrategic or Co-development PartnerJoint development of mobile application for deaf persons, distributed jointly since December 2013, enabling accessible emergency communication via video, SMS, and fax.
• Centre de Telecomunicacions de la Informació (CTTI)coreTechnology or IntegrationCollaborated on the business continuity plan project along with the Department of Interior and CAT112, covering processes, infrastructures, voice and data communications, personnel, equipment, and applications.
• Centre de Seguretat de la Informació de Catalunya (CESICAT)coreImplementation/ SI/ Consulting PartnerProject team for ISO 22301 certification implementation consisted of personnel from CESICAT and CAT112.
• Departament d'Interior de la Generalitat de CatalunyacoreOthersCAT112 is managed by the Department of Interior and shares the community objectives of the Government of Catalonia.

Scale indicators4 records

Recent moves6 records

Expansion highlights4 records

Emerging players

• RapidSOS: Emergency response data platform providing PSAPs with real-time device data and AI-assisted triage. Comparable as a technology provider serving the same 911/112 dispatch market that CAT112 operates in.
• Carbyne: Cloud-based emergency call management platform used by PSAPs worldwide. Directly comparable in technology stack (location, video, AI-assisted triage) and target customer (emergency communications centers).
• Prepared (911 dispatch software): Software platform providing video, text, and AI assistance to 911 dispatchers. Comparable as an emerging technology vendor targeting the same PSAP modernization market that CAT112 leads in Europe.

Direct peers

• Madrid 112: Madrid's regional 112 emergency dispatch center, operating under the same Spanish PSAP model as CAT112. Directly comparable as a public emergency communications and dispatch service for a single autonomous community.
• Emergències Catalunya (Generalitat): Parent department of CAT112, providing broader civil protection and emergency management oversight for Catalonia. Closely comparable in mission and public-sector emergency coordination.
• Servicio de Emergencias Médicas (SEM): Catalonia's medical emergency service, co-located with CAT112 at the Gran Via center. Directly comparable as a Catalonia-based public emergency service and key downstream recipient of CAT112 dispatches.
• Andalucía 112: Andalusia's regional 112 emergency dispatch service, structured under Emergencias 112 Andalucía. Operates with the same universal emergency number mandate and multi-agency coordination model as CAT112.

Broad incumbents

• Priority Dispatch Corp. Established provider of emergency dispatch protocols (MPDS) and software for PSAPs globally. Comparable as a broad incumbent supplying the dispatch protocols and quality systems used by emergency call centers.
• Hexagon Safety & Infrastructure (HxGN OnCall): Computer-aided dispatch and emergency response software suite used by PSAPs and public safety agencies. Comparable as a large incumbent providing the core CAD and mapping technology underpinning CAT112's operations.

Others

• EENA (European Emergency Number Association): European industry association that awarded CAT112 its Outstanding Emergency Call Centre recognition. Comparable as the ecosystem body governing 112 standards and best practices across Europe.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/112
• LinkedInlinkedin.com/company/cat112

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CAT112