What CCC Line Sri Lanka does

CCC Line Sri Lanka is a non-profit organization headquartered in Colombo, Western Province, Sri Lanka, with a headcount of approximately 8 employees. The entity describes itself as a provider of customer support and empowerment services in Sri Lanka, anchored by the tagline "WE LISTEN SUPPORT EMPOWER" and a web presence at the 1333.lk domain. Its stated primary problem solved is customer support and engagement needs in Sri Lanka, with a claimed differentiator being a customer-centric approach centered on active listening, responsive support, and empowering customers.

No product catalog, technology stack, revenue model, pricing structure, distribution channels, or go-to-market mechanics are disclosed in the source material. There is no documented information on founders, management team, ownership structure, funding sources, geographic scope beyond Sri Lanka, founding date, or operating status. The non-profit classification is noted, but governance arrangements, financial backers, and program-funding mechanisms are not detailed.

The 1333.lk domain follows a short-number-style URL format commonly associated with helpline or contact-center branding in Sri Lanka, which is consistent with the organization's stated customer-support focus. Specific service design, call-handling infrastructure, channel mix, customer segments, and contract structures are not described in the source data, and the input does not specify whether the organization currently operates an active helpline or maintains only a web and brand presence.

Name

CCC Line Sri Lanka

Website

https://1333.lk

Company type

Private

Headcount range

1–10 employees

Short description

CCC Line Sri Lanka is a Colombo-based non-profit delivering customer support and empowerment services in Sri Lanka, with a 1333.lk web presence that suggests a consumer helpline or contact-center operation serving local support needs.

Ownership category

akta.pro rank

Product category

Consumer Support Services

NAICS

Telephone Call Centers (56142), Telephone Answering Services (561421), Business Service Centers (56143)

SIC

Services-Help Supply Services (7363), Communications Services, Nec (4899)

akta.pro primary industry

Technical Support & Helpdesk Contact Centers (BPAAAAAI)

akta.pro secondary industry

General Customer Service (Order/Account/Inquiries) (BPAAABAA)

Keywords

• Consumer helpline
• Customer support service
• Telephone advice line
• Non-profit support service
• Consumer complaint hotline

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations

Core offering

CCC Line Sri Lanka operates a consumer-facing helpline service (dial 1333) headquartered in Colombo, Sri Lanka. The organization describes its purpose through the tagline "WE LISTEN SUPPORT EMPOWER," indicating a telephone-based support and advisory line that assists individual consumers with inquiries, complaints, or guidance. As a small non-profit with approximately 8 employees, the service is delivered primarily through voice channels backed by a web presence at 1333.lk.

Differentiator

Problem solved

Functional benefit

Products and services

• 1333 Consumer Helpline A telephone-based consumer helpline (dial 1333) operated by CCC Line Sri Lanka to listen to, support, and empower individual consumers in Sri Lanka with their inquiries or concerns.

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Broad incumbents

• Teleperformance: World's largest omnichannel contact-center operator with APAC presence; comparable as a customer-engagement voice/CCaaS provider, though it serves global enterprise contracts at scale.
• Concentrix: Global customer-experience and contact-center operator with delivery in South Asia; comparable as a large-scale CX-outsourcing peer in the same category.
• Infosys BPM: India-based BPO arm of Infosys providing customer service and contact-center operations; comparable as a regional incumbent with mature omnichannel support capabilities.
• Firstsource Solutions: India-based customer management and contact-center BPO serving global clients; comparable as a regional incumbent with established CX-outsourcing operations.
• WNS Global Services: Global BPO/contact-center incumbent with Sri Lanka delivery; broadly comparable as a contact-center operator serving enterprise clients, but at vastly larger scale and broader geographic footprint.
• Genpact: Global professional services firm with a large customer-service/contact-center practice; comparable as a broad incumbent operating in adjacent outsourcing and customer support categories.

Direct peers

• Dialog Enterprise (Dialog Axiata): Sri Lanka's largest telecom and operates contact-center/BPO services domestically; directly comparable as a local call-center and customer-engagement operator serving the same Sri Lankan market.
• SLT-Mobitel: State-linked telecom operator running customer-support contact centers in Sri Lanka; comparable as a domestic helpline and customer-service provider with similar channel mix.

Regional players

• Inspira Enterprise (Sri Lanka operations): India-headquartered IT and BPO provider with South-Asia delivery; comparable as a regional contact-center and managed-services operator focused on similar enterprise customers.
• Hemas Consumer / Hela Clothing (local BPO users): Large Sri Lankan conglomerates that outsource customer support to local contact-center vendors; comparable as in-country potential clients and ecosystem peers rather than direct competitors.

Market position

Strengths3 records

Weaknesses4 records

Key risks5 records

Key highlights3 records

Customer concentration

• LinkedInlinkedin.com/company/ccc-line-sri-lanka

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CCC Line Sri Lanka