What Dialog Enterprise does

Dialog Enterprise is the corporate solutions arm of Dialog Axiata PLC, Sri Lanka's largest telecommunications operator (Colombo Stock Exchange: DIAL; parent Axiata Group Berhad of Malaysia). Founded within the Dialog Axiata group with operations headquartered in Colombo, the division provides integrated ICT services to Sri Lankan enterprises and SMEs across ten verticals, including banking and finance, real estate, healthcare, manufacturing, retail, transport and logistics, and government. Its portfolio spans connectivity (fibre, broadband, mobile, Starlink satellite via DBN), converged communications, Secure SD-WAN (FlexNet), managed cybersecurity (MSOC with Fortinet, Check Point, CrowdStrike, Seceon), sovereign and hybrid cloud (VMware Sovereign Cloud, Dell Technologies Cloud IaaS, Google Workspace), physical security, IoT (Smart Fleet, fuel and cold-chain monitoring), data insights, and green technology.

The technical backbone is anchored in Sri Lanka's first Uptime Tier III Certified Data Centre in Piliyandala and an island-wide fibre and mobile network inherited from the parent. Proprietary solutions include Dialog Smart Fleet (serving 400+ businesses and 8,000+ vehicles), FlexNet Managed SD-WAN (deployed across 1,000+ locations), the Dialog Retail Analytics Solution (AI-driven video analytics with Microsoft/Zone24x7), an IoT fuel monitoring system co-developed with the University of Moratuwa Research Laboratory, and the 'Zero Worries on Data' education solution. The MSOC operates 24/7 with SOAR-driven automated incident response.

Dialog Enterprise monetises primarily through recurring subscriptions (connectivity, cloud, SD-WAN), managed services with multi-year contracts (cybersecurity, IoT), one-time implementation/professional services, and channel-led product distribution (Google Workspace, MiHCM Lite, Microsoft Teams Operator Connect). It reaches customers via a direct enterprise field-sales motion, with regional sales representatives across all 25 districts and a dedicated Large Enterprise team, supplemented by channel partnerships with VMware, Dell, Fortinet, Microsoft, Google Cloud, CrowdStrike, Starlink, and others. Industry events, sponsorships, PR, and the trilingual 'Diriya' MSME knowledge channel support demand generation.

Name

Dialog Enterprise

Legal name

Dialog Axiata PLC

Website

https://business.dialog.lk

Company type

Public

Operating status

Operating

Headcount range

51–100 employees

Short description

Dialog Enterprise, the B2B ICT arm of Sri Lanka's largest telco Dialog Axiata PLC, delivers connectivity, cloud, cybersecurity, SD-WAN, IoT, and managed services to large enterprises and SMEs across Sri Lanka.

Ownership category

akta.pro rank

Product category

Enterprise ICT Services

NAICS

Wired Telecommunications Carriers (517111), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Computer Systems Design and Related Services (54151)

SIC

Services-Computer Integrated Systems Design (7373), Communications Services, Nec (4899), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Cloud Connectivity & Interconnect (Cloud On-Ramps, IX, Cross-Connects) (HDAIAFAF)

akta.pro secondary industries

Cloud PBX & Hosted Telephony (HDAIAHAB), Managed Application Platforms (App PaaS & Runtime Services) (HDABAAAD)

Keywords

• Enterprise connectivity
• Managed SD-WAN
• Cloud infrastructure
• Cybersecurity services
• IoT solutions

Headquarters

HQ city

Colombo

HQ country

Sri Lanka

HQ region

Asia

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Technology or R&D, Infrastructure, Personnel, Operations, Marketing or Sales

Revenue model

1. Enterprise Connectivity Services: Provides Quad-Play connectivity solutions including fiber optic, broadband, mobile, and satellite connectivity to enterprise customers. Revenue generated through recurring service subscriptions and usage-based charges.
2. Cloud & Colocation Services: Sovereign cloud certified services through VMware partnership, colocation facilities, and cloud infrastructure-as-a-service. Includes Dell Technologies Cloud IaaS and Google Workspace distribution.
3. Managed Security Services: Cybersecurity solutions including MSOC, firewall services, threat detection, and security consulting. Provided through partnerships with Fortinet, Check Point, CrowdStrike, and Seceon Inc.
4. IoT Solutions: Smart Fleet, fuel monitoring, cold room monitoring, and other IoT solutions sold as managed services with device-dependent recurring charges.
5. Professional Services & Implementation: Consulting, implementation, migration, and support services for enterprise digital transformation projects. Includes DC Professional Services.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels7 records

Core offering

Dialog Enterprise provides comprehensive ICT solutions for Sri Lankan enterprises including Quad-Play connectivity (fiber, broadband, mobile, satellite/Starlink), managed SD-WAN, cloud and colocation services, cybersecurity, IoT solutions, AI-driven video analytics, and data insights. The company operates Sri Lanka's first Uptime Tier III Certified Data Centre and is the first VMware Sovereign Cloud Provider in South Asia, offering managed services and infrastructure to large enterprises and SMEs across multiple industry verticals.

Differentiator

Problem solved

Functional benefit

Brands

• Diriya: A trilingual knowledge channel dedicated to empowering Micro, Small and Medium Enterprises (MSMEs) and start-ups in Sri Lanka through practical business knowledge and entrepreneurial inspiration.
• FlexNet

Products and services

• Dialog Smart Fleet

Quantifiable outcome

• 400+ businesses using Smart Fleet solution
• +3 more outcomes

Named customers16 records

Segments9 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

AI capability9 records

Feature6 records

Partnerships

19 partnerships are on record, tiered core and minor.

• Seceon InccoreTechnology or Integration · 11 May 2026Dialog Enterprise expanded cybersecurity leadership in Sri Lanka with AI-Powered Threat Detection partnership with Seceon Inc. The partnership enhances Dialog's ability to detect and respond to cyber threats using artificial intelligence.
• Star GarmentscoreStrategic or Co-development Partner · 24 April 2026Dialog Enterprise partners with Star Garments pioneering 5G innovation in Sri Lanka's apparel industry, demonstrating 5G use cases in manufacturing.
• National Chamber of Exporters of Sri Lanka (NCE)coreStrategic or Co-development Partner · 27 January 2026Dialog Enterprise and NCE partnered to drive digital transformation of Sri Lankan exporters, helping them adopt ICT solutions for global competitiveness.
• HNB Investment BankcoreStrategic or Co-development Partner · 28 July 2025Dialog Enterprise powers HNB Investment Bank's digital transformation with future-ready cloud and communication solutions.
• Check PointcoreTechnology or Integration · 3 June 2025Dialog Enterprise expanded cybersecurity partnership with Check Point to safeguard Sri Lanka's digital future. The partnership strengthens the cybersecurity portfolio with Check Point's security solutions.
• Dell TechnologiescoreTechnology or Integration · 9 December 2024Dialog Enterprise and Dell Technologies unveiled Next-Gen AI-Driven Video Surveillance Solution at 'Sight Beyond Sight' event.
• UTECH TechnologiescoreStrategic or Co-development Partner · 13 May 2024Dialog Enterprise partnered with UTECH Technologies for Industry 4.0 transformation, helping Sri Lankan manufacturers adopt advanced technologies.
• StarlinkcoreTechnology or Integration · 20 March 2024Dialog Enterprise brings Starlink satellite connectivity to Sri Lanka, delivering high-speed, low-latency internet for businesses, institutions, and underserved communities. DBN (Dialog Broadband Networks) serves as the authorized reseller providing managed services, equipment supply, and field maintenance.
• CrowdStrikecoreTechnology or Integration · 7 September 2023Dialog Enterprise recognized as the Emerging Partner of CrowdStrike in Sri Lanka in collaboration with Sanfer Technologies. Brings world-class cybersecurity solutions to Sri Lankan organizations.
• Kotelawala Defense UniversityminorStrategic or Co-development Partner · 25 July 2023Kotelawala Defense University joined forces with Dialog Enterprise to digitalize teaching and learning experience as part of the DigiEdu Model School programme.
• VMware by BroadcomcoreTechnology or Integration · 20 June 2023Dialog Enterprise Cloud became the first VMware Sovereign Cloud Provider in South Asia. The partnership provides sovereign cloud certified cloud capability, the highest tier of VMware cloud partners. Previously established as first VMware Verified Cloud Provider in Sri Lanka.
• Rubber Research InstituteminorStrategic or Co-development Partner · 27 March 2023Dialog Enterprise in collaboration with Rubber Research Institute introduced IoT Solution to rubber plantations for agricultural monitoring and management.
• Asia Pacific Institute of Digital Marketing (APIDM)minorGTM or Marketing Partner · 19 October 2022APIDM partners with Dialog Enterprise to offer Data Science Foundation Program. First program under the partnership conducted over 7 weekends for non-technical managers.
• University of Moratuwa Research LaboratorycoreStrategic or Co-development Partner · 4 September 2022Dialog Enterprise developed IoT fuel monitoring solution in partnership with University of Moratuwa Research Laboratory. The solution was rigorously tested on Dialog's own base stations before commercial release.
• FortinetcoreTechnology or Integration · 26 January 2022Dialog Enterprise partnered with Fortinet to strengthen SD-WAN security and launch Next-Generation Firewall as a Service (NGFWaaS). Dialog Enterprise is the only Fortinet Managed Security Service Provider in Sri Lanka with SD-WAN solutions in over 1000 locations.
• TekSek & Cyber Security Works (CSW)coreTechnology or Integration · 20 January 2022Dialog Enterprise partnered with TekSek and CSW to bring world-class cybersecurity solutions to Sri Lankan organizations. CSW is a CVE Numbering Authority helping MITRE add vulnerabilities to NVD.
• Industrial Development BoardcoreGTM or Marketing Partner · 1 January 2022Dialog Enterprise partnered with Industrial Development Board under Ministry of Industries as Title Sponsor of National Industry Exhibition and Awards Ceremony, supporting Sri Lankan SMEs.
• Dell TechnologiescoreTechnology or Integration · 27 October 2021Dialog Enterprise is the first and only Dell Technologies Cloud Solution Provider (CSP) in Sri Lanka and achieved Gold Partner status in record 7 months. Offers Dell Technologies Cloud IaaS solutions including hybrid multi-cloud infrastructure.
• Google CloudcoreTechnology or Integration · 21 June 2021Dialog Enterprise partnered with Google Cloud to bring Google Workspace to Sri Lankan businesses. The partnership focuses on SMB bundles and managed service practices for Large Business customers.

Scale indicators7 records

Recent moves2 records

Expansion highlights6 records

Broad incumbents

• Orange Business Services: Global enterprise division of Orange, offering SD-WAN, cloud, managed security, IoT, and integration services to multinationals. Comparable portfolio and managed-services approach, though operating at vastly greater scale.
• Tata Communications: India-headquartered global enterprise digital infrastructure provider offering cloud, security, SD-WAN, IoT, and managed services to multinational and large-enterprise customers. Closest regional template for the type of integrated telco-to-ICT-services transformation Dialog Enterprise is pursuing.
• NTT Ltd. (NTT Data / Dimension Data): Global ICT services and consulting arm of NTT, providing managed network, cloud, security, and data centre services to multinational enterprises. Comparable end-to-end enterprise ICT portfolio and managed-services orientation.

Direct peers

• Mobitel (Sri Lanka Telecom Mobile): Mobile arm of SLT and a direct competitor in enterprise mobile, IoT, and SME connectivity. Competes with Dialog Enterprise for large corporate accounts and SME ICT contracts across Sri Lanka.
• Sri Lanka Telecom (SLT): Sri Lanka's incumbent fixed-line operator and a direct competitor in enterprise connectivity, cloud, and managed ICT services. SLT's enterprise arm (SLT Business) offers fibre, cloud, and data centre services to the same large-enterprise and government customers Dialog Enterprise targets.

Emerging players

• Sify Technologies: India-listed enterprise ICT player with data centres, cloud, SD-WAN, and managed services. Comparable emerging-market telco-to-ICT model serving enterprise customers across financial services, manufacturing, and government.
• Reliance Jio Business: Enterprise arm of Reliance Jio offering connectivity, cloud, security, and managed ICT services to Indian SMBs and large enterprises. Comparable business model and target verticals; emerging as a fast-growing regional enterprise-ICT alternative.

Regional players

• STC Solutions (stc Group enterprise arm): Enterprise ICT arm of Saudi Telecom Company, providing cloud, cybersecurity, managed services, and data centres to enterprise and government. Comparable emerging-market telco-enterprise-ICT business model, though serving a different geography.
• Airtel Lanka (Bharti Airtel): Subsidiary of Bharti Airtel with enterprise and SME offerings in Sri Lanka. Competes for enterprise mobile and connectivity spend, while Bharti Airtel Business / Nxtra provides a closely comparable India enterprise-ICT model that mirrors Dialog Enterprise's structure.
• Hutchison Telecommunications Lanka (Hutch Sri Lanka): One of Sri Lanka's main mobile operators with growing enterprise and SME offerings. Competes with Dialog Enterprise in mobile enterprise connectivity and is building out SME digital services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/dialoglk
• YouTubeyoutube.com/user/DialogTelekomPLC
• Facebookfacebook.com/dialog.lk
• LinkedInlinkedin.com/company/dialog-enterprise
• Instagraminstagram.com/dialoglk

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Dialog Enterprise