Jones Services

What Jones Services does

Jones Services is a privately held residential home services contractor founded in 1986 and headquartered at 2099 NY-17A, Goshen, NY 10924. The company provides HVAC (heating, cooling, indoor air quality), plumbing, drain, and electrical repair, installation, and maintenance services to homeowners across three states — New York, New Jersey, and Pennsylvania — under the tagline "We keep homes happy." Service is delivered by licensed, background-checked, certified, and insured technicians dispatched directly to customer homes, with 24/7 availability, same-day service, and emergency response supported by inside sales via phone, online self-serve booking, and an on-site e-commerce filter shop.

The company's product surface spans the full residential mechanical and electrical stack: cooling (AC, mini-splits, dehumidifiers, duct cleaning); heating (furnaces, heat pumps, boilers, oil-to-gas conversion); plumbing (water heaters, filtration, softeners, gas lines, sump pumps, kitchens); drains (clearing, camera inspection, hydro jetting, trenchless sewer); and electrical (installation, repair, generators, EV chargers, surge protection, ceiling fans). It maintains authorized-installer relationships with national OEMs Lennox and Rheem and offers financing starting at $99/month for installations. No proprietary software, hardware, or technology platform is described; operational differentiators are technician training (via Jones Services University), brand trust (BBB A+ accredited), and breadth of trade coverage rather than technology.

Jones Services generates revenue through four primary streams: (1) on-demand repair and diagnostic service calls ($49 HVAC/plumbing diagnostic, $69 electrical diagnostic, $93 drain clearing), (2) one-time project-based installations of new equipment, (3) the Service Partner Membership Plan — an annual subscription offering priority service, a 10% discount, and a satisfaction guarantee that introduces a recurring revenue component — and (4) financing and referral-program monetization. The GTM motion is enterprise-style field sales in the residential context: technician-led in-home service supplemented by inside sales, SEO-driven local landing pages, content marketing (blog, YouTube featuring General Manager John Moroney), a referral program (up to $250 per referral), and a network of 11 affiliated regional home-services partners across the Northeast. The company is independently owned with no disclosed parent, external investors, or subsidiaries.

Name

Jones Services

Legal name

Jones Services

Website

https://1800jonesco.com

Company type

Private

Founded year

1986

Operating status

Operating

Headcount range

11–50 employees

Short description

Jones Services is a privately held residential home services contractor founded in 1986 and headquartered in Goshen, NY. The company provides HVAC, plumbing, drain, and electrical repair, installation, and maintenance to homeowners across New York, New Jersey, and Pennsylvania, with 24/7 dispatch, same-day service, and a recurring Service Partner Membership Plan.

Ownership category

akta.pro rank

Product category

Residential Home Services (HVAC, Plumbing, Electrical)

NAICS

Plumbing, Heating, and Air-Conditioning Contractors (238220), Electrical Contractors and Other Wiring Installation Contractors (23821), Other Services to Buildings and Dwellings (561790)

SIC

Services-To Dwellings & Other Buildings (7340), Services-Facilities Support Management Services (8744)

akta.pro primary industry

Hard Services (MEP/HVAC, Electrical, Plumbing) (BPABAAAA)

akta.pro secondary industry

Gas Meter Set, Relocation & Regulator Service Coordination (HSAOAKAG)

Keywords

• Residential HVAC services
• Plumbing installation repair
• Electrical contracting services
• Drain cleaning services
• Home maintenance services

Headquarters

HQ city

Goshen

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Supply Chain, Infrastructure, Technology or R&D, Others

Revenue model

1. On-Demand Service Calls & Repairs: Revenue is generated primarily through one-time, on-demand service calls for HVAC, plumbing, and electrical repair and troubleshooting. Diagnostic fees ($49 for HVAC/plumbing, $69 for electrical) are charged per visit, with repair costs quoted based on type, size of home, age of home, materials, accessibility, and labor required. These are transaction-based, non-recurring revenue events driven by acute customer needs.
2. Installation Services: New equipment installation (furnaces, heat pumps, air conditioners, water heaters, plumbing fixtures, electrical components) generates one-time revenue per project. Financing options are available for larger installations, with plans starting as low as $99/month. Installation revenue is variable and project-based.
3. Preventive Maintenance Plans: Jones Services offers a 'Service Partner Membership Plan' that provides recurring revenue through annual or ongoing maintenance agreements. Benefits include priority service, 10% discount on all services, increased energy efficiency, increased system reliability, increased safety, and a 100% satisfaction guarantee. This is a subscription/recurring revenue model designed to create customer stickiness and reduce churn.
4. Drain & Sewer Services: Drain clearing services ($93 or it's free with a 2-hour arrival guarantee), camera inspections, hydro jetting, and sewer line repair are offered as one-time or occasional services. These complement the plumbing service line and provide cross-sell opportunities.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels7 records

Core offering

Jones Services is a residential home services contractor that delivers HVAC (heating, cooling, indoor air quality), plumbing, drain/sewer, and electrical repair, installation, and maintenance directly to homeowners' homes. Services are dispatched from its Goshen, NY headquarters across the Hudson Valley, New Jersey, and Pennsylvania with 24/7 availability, same-day service, and upfront job-based pricing. Revenue is generated through on-demand service calls, installation projects, a recurring Service Partner Membership Plan, financing plans, and a referral program.

Product overview

Jones Services is a home services contractor offering a unified portfolio of HVAC (heating and cooling), plumbing, drain, and electrical services primarily serving the Hudson Valley region (NY, NJ, PA). The company operates as a single-service business rather than a platform-plus-modules architecture. Core offerings include Cooling Services (air conditioning, mini-splits, indoor air quality, dehumidifiers, air duct cleaning), Heating Services (furnaces, heat pumps, boilers, oil-to-gas conversion), Plumbing Services (installation, repair, water heaters including tankless, water filtration, gas lines, sump pumps, kitchens), Drain Services (clearing, camera inspection, hydro jetting, sewer lines including trenchless), and Electrical Services (installation, repair, generators, circuit breakers, lighting, EV chargers, surge protection, ceiling fans). Additional offerings include a Service Partner Membership Plan (maintenance membership with priority service and discounts), Financing Options (flexible payment plans), and a Referral Program (up to $250 rewards for customer referrals). The company operates 24/7 with same-day service availability and offers diagnostic services at various price points ($49-$273) with financing as low as $99/month for installations.

Differentiator

Problem solved

Functional benefit

Products and services

• Cooling Services HVAC cooling services for residential homeowners, including air conditioning installation, maintenance and repair, mini-splits, indoor air quality assessment, dehumidifiers, and air duct cleaning.
• Heating Services HVAC heating services for residential homeowners, including furnace installation, maintenance and repair, heat pumps, boilers, and oil-to-gas conversion.
• Plumbing Services Full residential plumbing services including installation, maintenance and repair, inspections, frozen pipe burst response, water heaters (including tankless), water filtration systems, water softeners, gas lines, sump pumps, and kitchen plumbing.
• Drain Services Residential drain services including drain clearing, camera inspection, hydro jetting, sewer line repair, and trenchless sewer line services.
• Electrical Services Residential electrical services including installation, repair, safety inspections, generators, circuit breakers, lighting, switches and outlets, swimming pools and hot tubs, EV car chargers, home surge protection, and ceiling fans.
• Furnace Repair Furnace repair services with a $49 diagnostic fee, same-day service, and 24/7 availability for residential homeowners.
• Furnace Installation Furnace installation for residential homeowners covering natural gas, oil, electric, and propane furnaces, with heating system installation financing starting as low as $99/month.
• Furnace Maintenance Annual furnace maintenance and tune-up services for residential homeowners, including a $99 gas furnace tune-up with same-day service, designed to extend furnace lifespan and reduce utility bills.
• Heat Pump Installation Heat pump installation services for residential homeowners with financing as low as $99/month.
• Heat Pump Repair Heat pump repair services for residential homeowners with a $49 diagnostic and same-day service available 24/7.
• Heat Pump Maintenance Heat pump maintenance and tune-up services for residential homeowners, including a $99 heat pump tune-up with same-day service, aimed at increasing energy efficiency by up to 25% and extending system lifespan to 15–20 years.
• Air Conditioning Maintenance Air conditioning maintenance services for residential homeowners, including a $273 AC tune-up with same-day service, designed to extend AC lifespan and lower utility bills.
• Heating Maintenance General heating maintenance and tune-up services for residential homeowners, including a $99 heating system tune-up with same-day service to prevent repairs, reduce utility costs, and extend system lifespan.
• Plumbing Repair General plumbing repair services for residential homeowners with a $49 diagnostic and a mainline camera inspection included, available 24/7.
• Kitchen Plumbing Repair Kitchen and bathroom plumbing repair services for residential homeowners, including grease clog removal, faucet drip repair, dishwasher drain repair, and sink leak repair.
• Kitchen Plumbing Installation Kitchen and bathroom plumbing installation and replacement services for residential homeowners, including garbage disposal, toilets, sinks, showers, and tubs, with $250 off kitchen and bath plumbing install plus 0% financing.
• Drain Clearing Services Main drain clearing services for residential homeowners at $93 with a 2-hour arrival guarantee, or the service is free if not completed successfully.
• General Electrical Repair General electrical repair services for residential homeowners with a $69 diagnostic and same-day service available 24/7.
• General Electrical Installation General electrical installation services for residential homeowners, including wiring, lighting, electrical panels, appliances, and surge protection, with free electrical installation estimates.
• Service Partner Membership Plan Annual maintenance membership plan for residential homeowners offering priority service, 10% discount on all services, increased energy efficiency, increased system reliability, increased safety, and a 100% satisfaction guarantee.
• Financing Options Flexible financing options for residential repair and installation projects, including monthly payment plans starting as low as $99/month and 0% promotional financing on kitchen and bath plumbing installations.
• Referral Program Existing-customer referral program offering up to $250 when a customer refers friends or family to Jones Services.

Quantifiable outcome

• Furnace tune-up can save up to 30% on monthly utility bills
• +2 more outcomes

Named customers1 record

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Eleven partnerships are on record, tiered minor.

• Adam Home ServicesminorChannel Partner/ Reseller/ DistributorAdam Home Services is a regional partner serving Chester, Delaware, and Montgomery Counties in Pennsylvania. Specializes in residential HVAC, plumbing, and electrical services including heating and AC repair, installation, maintenance, water heaters, and indoor air quality solutions. Listed as a top-rated, best-reviewed home service company on Google, Yelp, and BBB.
• Boston Standard CompanyminorChannel Partner/ Reseller/ DistributorRegional partner providing trusted plumbing, heating, cooling, and electrical services in the Boston, MA area. Offers gas boilers, water heaters, air conditioning, furnaces, and ductless heating and AC systems with reliable service and expert repairs.
• Central Cooling & HeatingminorChannel Partner/ Reseller/ DistributorRegional partner offering professional installation, maintenance, and repair for air conditioning, heating systems, heat pumps, ductless mini splits, and full-service plumbing solutions in the Greater Boston area.
• Dave's WorldminorChannel Partner/ Reseller/ DistributorRegional partner in Maine providing heat pumps, heat pump water heaters, electric vehicle chargers, water treatment systems, generators, propane heaters, plumbing services, drain cleaning, and more. Named one of Maine's Best Places to Work.
• Delco Storm & Sewer ServicesminorChannel Partner/ Reseller/ DistributorRegional partner providing full service drain and sewer contracting for residential, commercial, and municipal customers across Delaware County and surrounding counties (Chester, Montgomery, Philadelphia, Bucks) in Pennsylvania.
• Live Free Heating, Cooling & ElectricminorChannel Partner/ Reseller/ DistributorRegional partner providing trusted heating, cooling, electrical, and home comfort solutions across New Hampshire since 2014. Offers expert installation, repair, and maintenance services with focus on quality workmanship and customer education.
• N.E.T.R.minorChannel Partner/ Reseller/ DistributorRegional partner and New England's largest ductless mini-split specialist, serving Massachusetts with expert heating, cooling, plumbing, and electrical services for residential and commercial properties. Offers advanced, energy-efficient solutions.
• Nashoba Air & BoilerWorksminorChannel Partner/ Reseller/ DistributorRegional partner in Middlesex County, MA, specializing in heating and cooling services with a focus on customer service excellence. Known for building long-term customer relationships as a 'heating and cooling company of choice for life.'
• New England DuctlessminorChannel Partner/ Reseller/ DistributorRegional partner specializing in efficient HVAC solutions with a focus on ductless heating and cooling systems. Offers top-tier installations, repairs, and maintenance services in the New England region.
• Sila Heating, Air Conditioning, Plumbing & ElectricalminorChannel Partner/ Reseller/ DistributorRegional partner in the Boston area offering expert same-day services with over 30 years of experience. Provides heating, air conditioning, plumbing, and electrical services for residential and commercial properties.
• Total Climate ControlminorChannel Partner/ Reseller/ DistributorRegional partner operating as a one-stop plumbing, heating, and air conditioning company in Central New Hampshire. Team of Master Technicians can repair or install a variety of plumbing, heating, or cooling systems.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Horizon Services: Mid-Atlantic residential HVAC, plumbing, and electrical services provider with similar multi-trade positioning. Comparable on service breadth, technician-based delivery model, and 24/7 emergency availability.
• Sila Heating, Air Conditioning, Plumbing & Electrical: Direct multi-trade peer offering HVAC, plumbing, and electrical services in the Boston market with over 30 years of operating history. Strong comparability on service breadth, business model, and same-day service positioning. Notable overlap: Jones Services careers page is hosted on a Sila-affiliated domain, suggesting an existing operational relationship.

Regional players

• Boston Standard Company: Boston-area residential plumbing, heating, cooling, and electrical services operator. Comparable on multi-trade offering and customer base (residential homeowners), though in a non-overlapping Northeast geography.
• Live Free Heating, Cooling & Electric: New Hampshire-based residential heating, cooling, electrical, and home comfort services operator since 2014. Comparable on multi-trade offering and customer-education-focused marketing approach.
• Total Climate Control: Central New Hampshire residential plumbing, heating, and air conditioning services company. Comparable on full-service residential positioning and Master Technician labor model.
• Adam Home Services: Regional multi-trade home services peer in Chester, Delaware, and Montgomery Counties (PA), offering HVAC, plumbing, and electrical services. Listed as a Jones Services partner and operates in an overlapping PA market.

Broad incumbents

• Coolray Heating & Cooling: Regional multi-location HVAC and plumbing services provider serving the Southeast. Comparable on residential HVAC focus, membership/maintenance plans, and technician-based delivery model.
• Roto-Rooter: National plumbing, drain, and HVAC service brand with extensive franchise network. Comparable on plumbing and drain service lines; a key competitive benchmark on brand awareness and emergency service availability.
• One Hour Heating & Air Conditioning: National franchised HVAC brand with strong on-time service positioning and residential focus. Direct competitive overlap on heating and cooling service lines and brand-promised response times.
• Mr. Rooter Plumbing: National franchised plumbing and drain services brand. Comparable on plumbing, drain clearing, and water heater service lines, with overlapping pricing structures and emergency response positioning.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/1800jones
• YouTubeyoutube.com/channel/UC1TIPC8BDZbyX6a5YNDVmHw
• Facebookfacebook.com/CallJonesServices
• LinkedInlinkedin.com/company/jones-services

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Jones Services