Carrier Abound
Carrier Abound, a subsidiary of Carrier Global Corporation, operates an AI- and IoT-powered SaaS platform that delivers predictive insights, prescriptive recommendations, and managed services for multi-site building portfolios across retail, restaurants, banking, healthcare, and other commercial sectors worldwide.
- Company typePublic
- Founded2009
- HeadquartersPalm Beach Gardens, United States
- Headcount1,001–5,000
- GTM typeB2B
- OfferingSoftware
What Carrier Abound does
Carrier Abound is a digitally connected building management platform and wholly-owned subsidiary of Carrier Global Corporation (NYSE: CARR), operating globally from offices in the United States (Kennesaw, GA), United Kingdom (Leatherhead), and India (Bengaluru). Founded in 2009 as EcoEnergy Insights and rebranded to Carrier Abound in October 2024, the company unifies data from Building Automation Systems (BACnet, Carrier i-Vu, Automated Logic WebCTRL), IoT sensors, and HVAC/refrigeration/lighting equipment into a single model to deliver predictive insights, prescriptive recommendations, and autonomous actions for multi-site facility portfolios.
The core technology stack centers on the Abound Insights Platform, augmented by the Abound Edge hardware-software turnkey system for retail/QSR sites, the Abound One Dashboard for executive visibility, the Abound Insights Assistant mobile app with voice interactions in nine languages, and a global network of Carrier Customer Command Centers providing 24/7 remote monitoring and diagnostics. AI capabilities span predictive analytics, anomaly detection, NLP-based prescriptive recommendations, generative AI features, and the patented SERVICE WINDOW framework for restaurant operations. The platform connects 275,000+ equipment assets across 63,000+ buildings spanning 640+ million sq.ft. and has delivered 7+ billion kWh of customer energy savings.
Revenue is generated primarily through SaaS subscriptions (Master SaaS Subscription Agreement) priced in USD on annual billing with net-30 terms, supplemented by managed services from Carrier Customer Command Centers, professional/advisory services, hardware sales (Abound Edge), and a reseller channel via the Master SaaS Reseller Agreement. The company employs approximately 1,322 people and sells primarily through direct enterprise field sales to multi-site operators in retail, restaurants, banking, telecommunications, healthcare, education, commercial real estate, and manufacturing. Pricing for retail customers is outcome-linked, with payments tied to actual savings achieved, reducing customer capital outlay.
Carrier Abound firmographics
Firmographics- Name
- Carrier Abound
- Legal name
- Carrier Corporation
- Website
- https://abound.carrier.com
- Company type
- Public
- Founded year
- 2009
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Short description
- Carrier Abound, a subsidiary of Carrier Global Corporation, operates an AI- and IoT-powered SaaS platform that delivers predictive insights, prescriptive recommendations, and managed services for multi-site building portfolios across retail, restaurants, banking, healthcare, and other commercial sectors worldwide.
- Ownership category
- akta.pro rank
Where Carrier Abound is headquartered
LocationHeadquarters
- HQ city
- Palm Beach Gardens
- HQ country
- United States
- HQ region
- North America
Offices4 records
Markets served
Carrier Abound business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure, Supply Chain
Revenue model
- SaaS Subscription (Abound Insights Platform): The primary revenue model is a subscription-based SaaS platform subscription, where customers pay for access to the Abound Insights platform and associated services. The Master SaaS Subscription Agreement governs terms including fees, service levels, and renewals.
- Managed Services: Recurring managed services revenue from the Carrier Customer Command Centers, providing 24/7 monitoring, remote diagnostics, and proactive maintenance support as an extension of customer facility teams.
- Professional/Advisory Services: Professional services including Abound Advisory Services for planning and executing interventions, remote commissioning, and expert guidance for facility optimization.
- Reseller Channel Revenue: Revenue generated through the Master SaaS Reseller Agreement where authorized resellers purchase subscriptions to resell to end customers, with fees based on services delivered, activated, or maintained.
- Abound Edge System (Hardware + Software): Turnkey solution combining hardware with base programming and automated action software. Carrier provides supply, installation, and remote commissioning of the Abound Edge system for enterprise multi-site operators.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | SaaS Subscription with usage-based and outcome-based components |
| Freemium | Pay-as-you-go | Free Trial Period Available |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels6 records
Carrier Abound product offering
Product offeringCore offering
Carrier Abound sells an AI and IoT-powered smart building management platform (Abound Insights) that unifies data from Building Automation Systems, sensors, and equipment into a single data model to deliver predictive actionable insights and prescriptive recommendations for multi-site enterprise operators. The platform is complemented by Abound Managed Services and Abound Advisory Services, the Abound Edge hardware-software turnkey solution, and 24/7 remote expert support delivered through Carrier Customer Command Centers.
Product overview
Carrier Abound is a digitally connected lifecycle solutions and services platform for building portfolio management. The core offering consists of the Abound Insights Platform (AI and IoT platform providing predictive insights and prescriptive recommendations) and the Abound Predictive Insights solution. These are augmented by Abound Advisory Services and Abound Managed Services for professional and remote expert management support. The Abound Edge System provides hardware with integrated software for edge devices at retail stores and restaurants. The Abound One Dashboard provides executive-level visibility, while the Abound Insights Assistant App delivers mobile access with voice interactions. Supporting the entire platform is the Carrier Customer Command Centers network of global experts who provide 24/7 monitoring, diagnostics, and proactive interventions. The platform integrates with BACnet building automation systems including Carrier's i-Vu and Automated Logic's WebCTRL systems, and offers an open API for additional connectivity.
Differentiator
Problem solved
Functional benefit
Brands
- Abound Insights Platform: AI and IoT platform designed to optimize equipment performance and building operations
- Abound Advisory Services
- Abound Managed Services
- Abound One Dashboard
- Abound Edge System
- Abound Insights Assistant App
- Carrier Customer Command Centers
- SERVICE WINDOW Framework
Products and services
- Abound Insights Platform
Companies that use Carrier Abound
Customer profileNamed customers12 records
Segments7 records
Ideal customer profiles4 records
Carrier Abound technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
AI capability9 records
Feature8 records
Carrier Abound partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered minor and core.
- Edison Electric Institute (EEI)minorCarrier Abound participates in EEI's Semi-Annual National Key Accounts Workshops as an exhibitor to connect with utility key account customers and demonstrate Abound solutions.
- Sustainability Energy FirstminorCarrier Abound sponsors the Pathway to Target Zero Summit as Tech Partner. Sustainability Energy First organizes the summit as a collaborative platform for organizations to engage with the net zero supply chain.
- BACnetcoreAbound Insights platform integrates seamlessly with BACnet building automation systems, enabling predictive insights and preventative maintenance for assets linked to the BAS.
- i-Vu Building Automation System (Carrier)coreIntegration with Carrier's i-Vu building automation system providing actionable insights for HVAC and building equipment connected to the BAS.
- WebCTRL Building Automation System (Automated Logic)coreIntegration with Automated Logic's WebCTRL system, a leading building automation platform, for predictive analytics and remote diagnostics.
Scale indicators27 records
Recent moves8 records
Expansion highlights6 records
Carrier Abound competitors and assessment
Company assessmentDirect peers
- GridPoint: GridPoint provides energy management and IoT-based building intelligence for multi-site retail, restaurant, and commercial customers, with a comparable subscription + managed services model to Carrier Abound.
- 75F: 75F is a direct competitor offering AI-powered, IoT-based building management for HVAC and indoor environments targeting multi-site commercial customers, closely overlapping with Carrier Abound's predictive insights and remote monitoring capabilities.
- Switch Automation: Switch Automation delivers a building analytics SaaS platform integrating with multiple BAS protocols (similar to BACnet integrations Carrier Abound supports), serving multi-site enterprise facility teams.
- BrainBox AI: BrainBox AI provides AI-driven building optimization and predictive HVAC analytics for commercial real estate portfolios, directly competing with Carrier Abound's prescriptive insights and energy savings value proposition.
- Verdigris Technologies: Verdigris offers AI-powered energy monitoring and fault detection for commercial facilities, overlapping with Carrier Abound's predictive analytics and remote diagnostics capabilities for multi-site operators.
Broad incumbents
- Schneider Electric EcoStruxure: Schneider Electric's EcoStruxure platform provides energy management and building analytics for multi-site enterprises, competing with Carrier Abound while bundling power and sustainability management.
- Siemens Smart Infrastructure: Siemens Smart Infrastructure offers building management software (Desigo) and digital services comparable to Carrier Abound, serving enterprise multi-site customers with both installed BAS and analytics.
- Honeywell Building Technologies: Honeywell is a broad incumbent in building automation systems with portfolio-wide energy and asset management offerings that compete with Carrier Abound's analytics layer, while also selling the underlying BAS hardware.
- Johnson Controls OpenBlue: Johnson Controls offers OpenBlue digital building platform combining HVAC equipment, BAS, and AI-driven analytics, directly overlapping Carrier Abound's predictive insights and command center remote services.
Emerging players
- Budderfly: Budderfly is an emerging energy-as-a-service provider combining IoT hardware, AI analytics, and guaranteed savings for commercial customers, targeting the same multi-site retail and restaurant segment as Carrier Abound.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
Carrier Abound social profiles
Digital presenceCarrier Abound compliance and trust
Trust signalCompliance3 records
Carrier Abound financial estimates
Financial estimateRevenue estimate
Valuation estimate
Carrier Abound leadership team
Management profileNumber of profiles
Profiles4 records
Carrier Abound funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Carrier Abound M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Carrier Abound
What does Carrier Abound do?
Carrier Abound sells an AI and IoT-powered smart building management platform (Abound Insights) that unifies data from Building Automation Systems, sensors, and equipment into a single data model to deliver predictive actionable insights and prescriptive recommendations for multi-site enterprise operators. The platform is complemented by Abound Managed Services and Abound Advisory Services, the Abound Edge hardware-software turnkey solution, and 24/7 remote expert support delivered through Carrier Customer Command Centers.
Is Carrier Abound a public or private company?
Carrier Abound is a public company. It is classified as corporate owned and is currently operating.
When was Carrier Abound founded?
Carrier Abound was founded in 2009. It employs 1,001 to 5,000 people.
Where is Carrier Abound based?
Carrier Abound is headquartered in Palm Beach Gardens, United States, in the North America region.
How does Carrier Abound make money?
Five revenue lines are on record. SaaS Subscription (Abound Insights Platform) is the primary driver. The others are managed Services, professional/Advisory Services, reseller Channel Revenue and abound Edge System (Hardware + Software).
Who are Carrier Abound's main competitors?
Direct peers on record are GridPoint, 75F, Switch Automation, BrainBox AI and Verdigris Technologies. Broad incumbents are Schneider Electric EcoStruxure, Siemens Smart Infrastructure, Honeywell Building Technologies and Johnson Controls OpenBlue. Budderfly is listed as an emerging player.
Does Carrier Abound have an API?
Yes. The Abound Insights Platform offers an open API for connecting multiple BMS (Building Management System) and IoT connectors. The platform is technology-agnostic and provides connectors for various building automation systems. API keys and passwords are required for access, and User IDs are granted to individual named persons. Developer documentation is at abound.carrier.com/en/worldwide.