Centro del Automovilista

What Centro del Automovilista does

Centro del Automovilista (also known as Centro Asistencial al Automovilista or CAA) is a Dominican Republic-based private service company, founded on October 1, 2014, that consolidates traffic accident reporting procedures into a single integrated workflow. It operates under a unique authorization from the Procuraduría General de la República as the only private entity permitted to handle traffic accident reporting for non-connected-crime cases. The company brings together multiple Dominican government agencies — DIGESETT, the Ministerio Público, INACIF, and the Juzgado de Paz de Tránsito — into one physical location, eliminating the need for accident victims to navigate separate offices. Its service model is built around taking structured declarations from involved parties, coordinating forensic medical evaluations, and producing the certified accident report (acta certificada) required by insurance carriers.

The company runs two 24/7 service centers, one in Santo Domingo (Distrito Nacional, headquarters at Av. 27 de Febrero) and one in Santiago de los Caballeros, with service accessible in-person, by telephone, and via WhatsApp. Core offerings include traffic accident declaration processing, legal representation, customer orientation, vehicle transfer assistance, psychological support, and modern retention facilities. The product portfolio is built on a unified service called CAA, which encompasses all these functional benefits. The company is privately held, is not listed on any exchange, and has no disclosed parent company, investors, or capital structure. It currently reports a headcount of 31 employees.

The business model is hybrid B2B/B2C and revenue is generated through professional services fees tied to accident declaration and documentation. On the B2B side, the company is a contracted service provider to 15 Dominican insurance carriers including MAPFRE BHD, SURA, Humano, Seguros Reservas, La Colonial, Seguros Patria, La Monumental de Seguros, and Seguros Pepín. On the B2C side, individual accident victims access the company directly. Marketing is conducted primarily through the company website (centrodelautomovilista.com), Instagram, and Facebook. Pricing is not publicly disclosed; promotional offerings include a recurring "Deal of the Week" with free diagnosis and brake checks.

Name

Centro del Automovilista

Legal name

Centro del Automovilista

Website

https://centrodelautomovilista.com

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

11–50 employees

Short description

Centro del Automovilista is a Dominican Republic-based, government-authorized private service center that consolidates traffic accident reporting by integrating multiple state agencies and 15+ insurance carrier workflows into a single 24/7 facility across Santo Domingo and Santiago.

Ownership category

akta.pro rank

Product category

Traffic Accident Management Services

SIC

Services-Automotive Repair, Services & Parking (7500)

akta.pro primary industry

State/Provincial Licensing, Permitting & Regulatory Administration (Cross-sector) (BPAIABAO)

Keywords

• Traffic accident reporting
• Insurance claims management
• Accident documentation services
• Legal representation services
• Vehicle transfer assistance

Headquarters

HQ city

Santo Domingo

HQ country

Dominican Republic

HQ region

Latin America

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales

Revenue model

1. Insurance Company Services: Centro del Automovilista provides accident reporting and management services as a contracted service provider to insurance companies. They handle the complete accident documentation process including declarations, legal representation, and coordination with government institutions on behalf of insurers.
2. Individual Driver Services: Direct services to individual drivers who have been in traffic accidents, providing assistance with accident reporting, legal orientation, psychological support, and coordination of the documentation process.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels3 records

Core offering

Centro del Automovilista (also known as Centro Asistencial al Automovilista or CAA) is a private entity authorized by the Procuraduría General de la República of the Dominican Republic to provide comprehensive traffic accident reporting and management services. It consolidates multiple government institutions (DIGESETT, Ministerio Público, INACIF, and the Juzgado de Paz de Tránsito) within a single location, offering 24/7 accident declaration processing, legal representation, psychological support, transfer assistance, and modern retention facilities to insurance companies and individual drivers.

Product overview

Centro del Automovilista operates as a unified service center that consolidates multiple traffic accident management procedures and government institutions in one location. The core offering (CAA) is a comprehensive service that provides accident declaration processing, legal representation, customer orientation, transfer assistance, psychological support, and modern retention facilities. Government services including Digesett, Ministerio Público, Inacif, and traffic courts are integrated on-site. The company operates 24/7 serving insurance companies and accident victims throughout the Dominican Republic.

Differentiator

Problem solved

Functional benefit

Products and services

• Traffic Accident Declaration (Declaración de Accidentes de Tránsito)
• Legal Representation (Representación Legal)
• Customer Orientation (Orientación al Cliente)
• Transfer Assistance (Asistencias de Traslados)
• Psychological Support (Atención Psicológica)
• Integrated Government Services (Servicios Gubernamentales Integrados)
• Modern Retention Rooms (Modernas Salas de Retención)
• Free Diagnosis & Break Checks

Quantifiable outcome

• Shorter and simpler accident reporting process compared to traditional methods

Named customers15 records

Segments1 record

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

20 partnerships are on record, tiered core.

• DIGESETT (Dirección General de Seguridad de Tránsito y Transporte Terrestre)coreStrategic or Co-development Partner · 1 October 2014Government institution that handles traffic control and accident scene response. DIGESETT officers attend accident scenes and bring victims to Centro del Automovilista for documentation and reporting. They deliver the certified accident report (acta certificada) for insurance purposes.
• Ministerio Público (Public Ministry)coreStrategic or Co-development PartnerThe Public Ministry and its Department of Legal Medicine (Inacif) are part of the integrated service provided by Centro del Automovilista. They handle the legal/medical evaluation component of accident documentation.
• Inacif (Instituto Nacional de Ciencias Forenses)coreStrategic or Co-development PartnerMedical examiners from Inacif provide forensic medical evaluations at Centro del Automovilista facilities as part of the integrated accident reporting process.
• Poder Judicial (Judicial Branch)coreStrategic or Co-development PartnerThe Juzgado de Paz de la Sala Civil en materia de Tránsito (Traffic Peace Court) operates within the Centro del Automovilista facilities, handling civil traffic matters and enabling complete accident case resolution.
• Procuraduría General de la RepúblicacoreStrategic or Co-development PartnerThe Attorney General's Office authorized Centro del Automovilista as a private entity for traffic accident reporting, providing the regulatory backing and oversight for their operations.
• HylsegcoreChannel Partner/ Reseller/ DistributorInsurance company partner for which Centro del Automovilista provides accident reporting and documentation services for their policyholders.
• Midas SeguroscoreChannel Partner/ Reseller/ DistributorInsurance company partner for which Centro del Automovilista provides accident reporting and documentation services for their policyholders.
• HumanocoreChannel Partner/ Reseller/ DistributorInsurance company partner for which Centro del Automovilista provides accident reporting and documentation services for their policyholders.
• MultiseguroscoreChannel Partner/ Reseller/ DistributorInsurance company partner for which Centro del Automovilista provides accident reporting and documentation services for their policyholders.
• Seguros PatriacoreChannel Partner/ Reseller/ DistributorInsurance company partner for which Centro del Automovilista provides accident reporting and documentation services for their policyholders.
• CoopseguroscoreChannel Partner/ Reseller/ DistributorInsurance company partner for which Centro del Automovilista provides accident reporting and documentation services for their policyholders.
• La ColonialcoreChannel Partner/ Reseller/ DistributorInsurance company partner for which Centro del Automovilista provides accident reporting and documentation services for their policyholders.
• Seguros ReservascoreChannel Partner/ Reseller/ DistributorInsurance company partner for which Centro del Automovilista provides accident reporting and documentation services for their policyholders.
• Angloamericana de SeguroscoreChannel Partner/ Reseller/ DistributorInsurance company partner for which Centro del Automovilista provides accident reporting and documentation services for their policyholders.
• SURAcoreChannel Partner/ Reseller/ DistributorInsurance company partner for which Centro del Automovilista provides accident reporting and documentation services for their policyholders. SURA team visited Centro del Automovilista facilities to learn about their new location.
• General de SeguroscoreChannel Partner/ Reseller/ DistributorInsurance company partner for which Centro del Automovilista provides accident reporting and documentation services for their policyholders.
• MAPFRE BHDcoreChannel Partner/ Reseller/ DistributorInsurance company partner for which Centro del Automovilista provides accident reporting and documentation services for their policyholders.
• La Monumental de SeguroscoreChannel Partner/ Reseller/ DistributorInsurance company partner for which Centro del Automovilista provides accident reporting and documentation services for their policyholders.
• Seguros PepíncoreChannel Partner/ Reseller/ DistributorInsurance company partner for which Centro del Automovilista provides accident reporting and documentation services for their policyholders.
• CONFEDOMcoreChannel Partner/ Reseller/ DistributorInsurance company partner for which Centro del Automovilista provides accident reporting and documentation services for their policyholders.

Scale indicators3 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Mitchell International: Provider of auto insurance claims management solutions, including medical and casualty claims. Comparable to Centro del Automovilista as both serve auto insurers handling accident claims and documentation at scale.
• CCC Intelligent Solutions: Major provider of insurance claims management software and services across the auto insurance value chain. Comparable to Centro del Automovilista because both operate at the intersection of insurance carriers and accident/claims processing workflows.
• Safelite: Largest auto glass claims and repair provider in the US, working directly with insurance carriers. Comparable to Centro del Automovilista as both function as insurance-carrier-affiliated service hubs for post-accident vehicle claims.

Broad incumbents

• IAA (Insurance Auto Auctions): Vehicle auction and salvage services company serving insurance carriers. Comparable to Centro del Automovilista as both sit in the post-accident insurance services value chain.
• Service King Collision: Major US collision repair network working with insurance carriers. Comparable to Centro del Automovilista as both serve insurer-driven accident repair and documentation workflows.
• Copart: Online vehicle auction and salvage company handling total-loss vehicles for insurance carriers. Comparable to Centro del Automovilista as both are downstream accident/insurance service providers managing vehicles after collisions.
• Crash Champions: Collision repair company with insurance carrier partnerships across the US. Comparable to Centro del Automovilista as both provide accident-related vehicle services contracted by insurance carriers.
• Sedgwick: Global claims management and loss-adjusting firm serving property and casualty insurers. Comparable to Centro del Automovilista in that both act as third-party claim administration intermediaries for insurance carriers.
• Crawford & Company: Largest independent claims management provider for the global insurance industry. Comparable to Centro del Automovilista as both provide outsourced claims handling and documentation services to insurance carriers.
• Caliber Collision: Largest US collision repair chain with deep insurance carrier partnerships. Comparable to Centro del Automovilista as both serve as insurance-affiliated service providers for accident-related vehicle needs.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights5 records

Customer concentration

• Facebookfacebook.com/centrodelautomovilista
• Instagraminstagram.com/centrodelautomovilista
• LinkedInlinkedin.com/company/centro-del-automovilista

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Centro del Automovilista