Ageing & Disability Commission

What Ageing & Disability Commission does

The NSW Ageing and Disability Commission (ADC) is a statutory authority established in 2019 and operating under the NSW Department of Communities and Justice. Its mandate is to receive and respond to reports of abuse, neglect and exploitation involving older people (65+) and adults with disability living in family, home and community settings across New South Wales, Australia. The organisation's front-door services are the Ageing and Disability Abuse Helpline (1800 628 221, Monday–Friday 9am–4pm) and a 24/7 online reporting form hosted on the ADC portal, supplemented by an interactive How-Can-We-Help questionnaire that routes users to the correct agency.

Beyond intake and triage, the ADC delivers a portfolio of secondary products: downloadable professional toolkits and flyers, Local Government Area (LGA) Profiles 2019–2024 covering abuse statistics by NSW region, a public Dashboard Data service, Module 1–4 training packages on Domestic, Family and Sexual Violence (DFSV), recorded ADC Webinars, Easy-Read accessibility materials, and the Official Community Visitor Scheme for welfare visits in accommodation settings. Casework is coordinated with external referral agencies: My Aged Care, NDIS Quality and Safeguards Commission, Health Care Complaints Commission, Lifeline for crisis support, and TIS National for language access.

The ADC is publicly funded, has 24 employees, and operates at zero cost to NSW residents. Revenue is not disclosed and there are no commercial pricing models; the service is provided free at point of use in line with its statutory remit. Customer segments are exclusively older people, adults with disability, Aboriginal and Torres Strait Islander peoples, and the professionals and service providers who work with them. Geographic scope is limited to New South Wales, with no disclosed interstate or international operations.

Name

Ageing & Disability Commission

Legal name

NSW Ageing and Disability Commission

Website

https://adc.nsw.gov.au

Company type

Public

Founded year

2019

Operating status

Operating

Headcount range

11–50 employees

Short description

The NSW Ageing and Disability Commission is a state statutory authority that receives and responds to reports of abuse, neglect and exploitation of older people and adults with disability in New South Wales via a free helpline, online reporting, professional training and public data dashboards.

Ownership category

akta.pro rank

Product category

Government Social Services - Elder and Disability Safeguarding

NAICS

Services for the Elderly and Persons with Disabilities (62412), Services for the Elderly and Persons with Disabilities (624120), Social Assistance (624)

SIC

Services-Social Services (8300)

akta.pro primary industry

Elder Services & Aging Support (BPAGAEAF)

akta.pro secondary industries

Disability Services & Assistive Solutions (Accessibility, Assistive Tech) (BPAGALAM), Community Resources, Social Services & Transportation Coordination (HLADALAK)

Keywords

• Elder abuse prevention
• Disability safeguarding services
• Abuse reporting helpline
• Vulnerable adult protection
• Government community services

Headquarters

HQ city

Sydney

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Distribution channels3 records

Marketing channels6 records

Core offering

The Ageing and Disability Commission is a NSW government statutory authority that safeguards older people and adults with disability from abuse, neglect and exploitation in family, home and community settings. Its core offering is a free public service comprising a dedicated helpline (1800 628 221), an online reporting form, professional training and toolkits, and a published data dashboard, supported by investigation and referral functions.

Product overview

The Ageing & Disability Commission is a NSW government agency providing a unified service portfolio centered on protecting older people and adults with disability from abuse, neglect, and exploitation. The core offerings include a dedicated abuse helpline (1800 628 221), an online reporting form, and an interactive guide that directs users to appropriate resources. Supporting these primary services are professional toolkits and community resources (brochures, flyers), training modules covering Domestic Family and Sexual Violence, a data dashboard with abuse statistics, ADC Webinars, and Easy-Read materials for accessibility. The commission also oversees the Official Community Visitor Scheme. Together, these services create a comprehensive system for reporting, education, data tracking, and community support.

Differentiator

Problem solved

Functional benefit

Products and services

• Ageing and Disability Abuse Helpline Dedicated phone helpline (1800 628 221) providing information, support and reporting assistance for concerns of abuse, neglect and exploitation of older people and adults with disability in NSW, operating Monday to Friday 9am-4pm.
• Online Reporting Form
• Interactive Guide / How Can We Help Tool
• Professionals Resources and Toolkits
• Community Resources and Brochures
• Training Modules (DFSV Modules 1-4)
• Dashboard Data
• ADC Webinars
• Easy-Read Materials
• Official Community Visitor Scheme

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Five partnerships are on record, tiered core and support.

• My Aged CarecoreOthersReferral partner for aged care-related concerns. The Commission refers individuals to My Aged Care (1800 200 422) for quality and complaints handling related to aged care services.
• NDIS Quality and Safeguards CommissioncoreOthersReferral partner for NDIS-related concerns. The Commission refers individuals to the NDIS Quality and Safeguards Commission (1800 035 544) for complaints about NDIS service providers.
• Health Care Complaints CommissioncoreOthersReferral partner for health care-related complaints. The Commission refers individuals to the Health Care Complaints Commission (1800 043 159) for healthcare-related concerns.
• LifelinesupportOthersCrisis support referral partner. The Commission refers individuals to Lifeline (13 11 14) for crisis support when needed.
• Translation and Interpreter Services (TIS National)supportOthersLanguage access partner. The Commission provides access to translation and interpreter services via 131 450 for non-English speaking communities.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• NDIS Quality and Safeguards Commission: Australian federal commission responsible for safeguarding NDIS participants. Directly comparable as a dedicated safeguarding body for people with disability, and an active referral partner of the ADC.
• NSW Health Care Complaints Commission: NSW statutory body handling healthcare-related complaints and safety concerns. Comparable as a sister NSW complaints/safeguarding agency and formal ADC referral partner.
• Aged Care Quality and Safety Commission: Australian federal regulator for aged care quality and safeguarding. Directly comparable mandate to protect older people from harm, abuse and neglect in care settings.
• Seniors Rights Service (NSW): NSW community legal centre specialising in elder abuse prevention and response. Comparable in NSW-based elder rights advocacy, helpline intake, and community education.
• Office of the Public Advocate (NSW): NSW independent statutory agency advocating for people with disability and older people. Comparable scope of advocacy, guardianship and rights protection for vulnerable adults in NSW.

Regional players

• Victorian Disability Worker Commission: Victorian state-level commission overseeing disability worker screening and safeguarding. Comparable mandate for disability safeguarding, but operating in a different Australian jurisdiction.

Broad incumbents

• Care Quality Commission (UK): England's independent regulator of health and adult social care. Comparable safeguarding and quality-assurance role for older and disabled adults, but at a national UK scale.
• National Disability Insurance Agency (NDIA): Australian federal agency administering the NDIS. Broader incumbent in the disability system that the ADC intersects with through referrals and shared participants.
• Elder Abuse Action Australia: National peak body coordinating the elder abuse response in Australia. Comparable mission in prevention and awareness, operating at a broader national coordination level rather than state service delivery.

Emerging players

• Adult Protective Services (US State Programs): US state-administered programs that investigate abuse, neglect and exploitation of older adults and adults with disabilities. Comparable functional mandate, though fragmented across US state jurisdictions.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/nswadc
• Facebookfacebook.com/AgeingDisabilityCommission
• LinkedInlinkedin.com/company/ageing-disability-commission

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ageing & Disability Commission