Crowne Plaza Gurgaon

What Crowne Plaza Gurgaon does

Crowne Plaza Gurgaon is an upper-upscale hotel property located in Sector 29, Gurgaon (Haryana, India), operating within the Delhi NCR business corridor. The property is franchised under the Crowne Plaza brand owned by InterContinental Hotels Group (IHG) PLC, a UK-listed multinational hospitality company. It serves three primary customer segments: business travelers operating in the Gurgaon corporate district, blended business-leisure travelers, and groups or event organizers requiring meetings and function space.

The hotel's core offering comprises three revenue streams: guest room accommodations, food and beverage operations, and meetings, incentives, conferences, and exhibitions (MICE) events. Supporting amenities include a 24-hour fitness center, business services, and on-site dining. The property is positioned adjacent to event venues such as the Kingdom of Dreams, enabling bundled group and event packages. As an IHG franchisee, the hotel operates on IHG's global technology and distribution platforms, including the IHG One Rewards loyalty program, which integrates the property into a network of 7,000+ IHG hotels worldwide.

The business model is a classic asset-light franchise operation for IHG combined with a traditional capital-intensive hotel operation for the property owner: room revenue is driven by occupancy and average daily rate benchmarks for the Delhi NCR market, while F&B and MICE provide diversified income streams with higher operating margins on food and beverage. Distribution flows through direct brand channels, global distribution systems, corporate booking programs, and IHG One Rewards member travel, with the franchise fee and loyalty contribution flowing back to IHG. The property is limited to a single location in Gurgaon with no disclosed expansion pipeline.

Name

Crowne Plaza Gurgaon

Legal name

Crowne Plaza Hotels & Resorts (brand owned by InterContinental Hotels Group PLC)

Website

https://crownplaza.com

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

Crowne Plaza Gurgaon is an upper-upscale, IHG-franchised hotel property in Sector 29, Gurgaon, India, serving business travelers, blended business-leisure guests, and groups or event clients in the Delhi NCR market via rooms, F&B, and MICE facilities.

Ownership category

akta.pro rank

Product category

Hotel & Hospitality Services

NAICS

Hotels (except Casino Hotels) and Motels (72111), Traveler Accommodation (7211)

SIC

Hotels & Motels (7011), Hotels, Rooming Houses, Camps & Other Lodging Places (7000)

akta.pro industry

PRIMARYTHAGAAAA

Urban & Downtown Full-Service Hotels

Travel & Hospitality/Lodging & Accommodation/Hotels (Full-Service)

SECONDARYTHAGALAF

Corporate Conference Center Hotels

Travel & Hospitality/Lodging & Accommodation/Convention & Conference Hotels

SECONDARYTHAHAAAC

Hotel & Resort Convention Venues (Convention Hotels)

Travel & Hospitality/MICE (Meetings, Incentives, Conferences & Exhibitions)/Conference & Convention Venues (Convention Centers, Civic Centers)

Keywords

• Hotel accommodations
• Meetings and events
• Hospitality services
• Business travel lodging
• Loyalty rewards program

Headquarters

HQ city

Gurgaon

HQ country

India

HQ region

Asia

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Hotel Room Accommodations: Primary revenue from guest room rentals across the property, serving business travelers, blended travelers, and leisure guests with flexible room configurations.
2. Food and Beverage: On-site restaurants and bars offering international and local cuisine, craft cocktails, and premium coffee for business meetings, casual dining, and social gatherings.
3. Meetings and Events: Flexible event spaces, advanced audiovisual equipment, dedicated Meetings & Event Concierge program, and premium catering services for corporate and social gatherings.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

Crowne Plaza Gurgaon operates as a full-service hotel property offering guest room accommodations with flexible work-and-relaxation spaces, meetings and event venues supported by a dedicated Events Concierge program, on-site restaurants and bars serving international and local cuisine, and modern fitness and wellness facilities. The hotel serves business travelers, blended (work-leisure) travelers, and corporate and social group events within India's Delhi NCR business corridor market.

Product overview

Crowne Plaza is a global premium hotel brand within IHG (InterContinental Hotels Group) serving the modern blended traveler. The brand operates over 400 hotels in 60+ countries. Its core product portfolio centers on hotel accommodations with flexible spaces designed for work and relaxation, complemented by meeting and event facilities with advanced technology and dedicated concierge services, dining and social spaces offering international and local cuisine, and fitness and wellness amenities. The brand is supported by the IHG One Rewards loyalty program (offering points-based rewards at 7,000+ properties) and a mobile application for bookings and reservations. The 'New Modern' design philosophy creates distinct zones for work, relaxation, and collaboration throughout properties.

Differentiator

Problem solved

Functional benefit

Products and services

• Crowne Plaza Hotel Accommodations Business and leisure hotel accommodations with flexible rooms and spaces designed for both work and relaxation, serving the modern blended traveler who mixes work and leisure at the Gurgaon property.
• Meeting & Event Facilities Flexible event spaces equipped with advanced audiovisual technology, supported by a dedicated Meetings & Event Concierge program and premium catering services, targeted at corporate meetings, conferences, and social gatherings.
• Dining & Social Spaces On-site restaurants, bars, and lounges offering international and local cuisine, craft cocktails, and premium coffee, designed for business meetings, casual dining, and social gatherings at the property.
• Fitness & Wellness Facilities Modern fitness centers and wellness programs available to hotel guests to maintain their health and wellness routines during their stay.
• IHG One Rewards Multi-tiered loyalty program offering points-based rewards redeemable at 7,000+ IHG hotels and resorts worldwide, with member-exclusive rates, free Wi-Fi, late check-out privileges, and access to exclusive offers.

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• IHG (InterContinental Hotels Group)coreStrategic or Co-development PartnerCrowne Plaza Gurgaon operates as a franchisee/licensee under IHG's global hotel brand portfolio. The property benefits from IHG's brand standards, global distribution system (ihg.com, mobile app), IHG One Rewards loyalty program, central reservations system, global sales and marketing infrastructure, and operational support. IHG owns and licenses the Crowne Plaza brand globally.

Scale indicators3 records

Recent moves2 records

Expansion highlights2 records

Direct peers

• Hyatt Regency: Hyatt Regency operates premium full-service business hotels in India with strong MICE focus, directly competing with Crowne Plaza Gurgaon for corporate travelers, group bookings, and loyalty members in the Delhi NCR market.
• Hilton Hotels & Resorts: Hilton's flagship brand competes head-to-head with Crowne Plaza in the upper-upscale business hotel tier globally and in Gurgaon specifically, with comparable meetings infrastructure, loyalty program (Hilton Honors), and corporate negotiated rates.
• Sheraton Hotels & Resorts: Sheraton, now part of Marriott Bonvoy, operates full-service business hotels with strong meetings/events positioning, competing directly with Crowne Plaza Gurgaon in India's premium business-travel segment.
• Marriott Hotels: Marriott Hotels is the closest direct peer to Crowne Plaza in the premium full-service business hotel segment, with multiple properties in Gurgaon/Delhi NCR targeting the same corporate and blended-traveler demand pool with comparable MICE capabilities.
• Novotel: Accor's Novotel brand is a direct competitor in the upper-midscale full-service business hotel segment with strong Gurgaon/Delhi NCR presence and meetings facilities, appealing to a similar corporate traveler profile as Crowne Plaza.
• Radisson Blu: Radisson Blu has multiple properties in Gurgaon and Delhi NCR targeting upper-upscale business travelers and events, making it one of the most directly comparable franchise-driven international brands to Crowne Plaza in this market.

Broad incumbents

• Holiday Inn: Holiday Inn is an IHG sister brand under the same parent; while positioned one tier below Crowne Plaza, it competes for similar midmarket corporate travelers in Delhi NCR and shares the IHG One Rewards distribution and loyalty infrastructure.
• Taj Hotels:

Regional players

• The Leela Palaces, Hotels and Resorts: The Leela is a leading Indian luxury hotel chain operating premium business and leisure properties in Delhi NCR and other Indian metros, competing with Crowne Plaza for high-end corporate and events demand in the same geography.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/crowneplaza
• LinkedInlinkedin.com/company/crowne-plaza-gurgaon

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Crowne Plaza Gurgaon