Age UK Islington

What Age UK Islington does

Age UK Islington is a registered charity (charity number 1045623; company number 3039668) operating from 6–9 Manor Gardens in the London Borough of Islington. It delivers free, confidential information, advice, and practical support services to adults aged 16 and over living in Islington, with a particular focus on older adults, people with disabilities or long-term health conditions, unpaid carers, and individuals experiencing loneliness or financial hardship. Core service lines include an information and advice helpline (020 7281 6018), benefits/money/housing guidance, practical support at home, social connection activities (Get Togethers), emotional and health support, keeping safe and independent, support for carers (via the Islington Carers Hub), work and volunteering, end-of-life planning, dementia-friendly activities, digital-skills training (Getting Started Using IT), and seasonal initiatives such as Cool Spaces and Cost of Living Support. No underlying technology stack, proprietary platform, or digital product is disclosed; service delivery is human-led via staff and volunteers, supplemented by a website and social-media presence.

The organization operates as an affiliate within the Age UK national network and works in close partnership with Islington Council, NHS services, GP surgeries, libraries, and community centres across the borough. Its go-to-market is community-led: residents are reached through the helpline, physical distribution of print newsletters at GP surgeries and community venues, social media (Facebook, X/Twitter, Instagram), email newsletters, and referral pathways from NHS and council partners. All services are provided free of charge; the business model is funded through donations (including via the LocalGiving platform), charitable grants, and likely commissioned service contracts with Islington Council and NHS partners, though no revenue figures are publicly disclosed.

Name

Age UK Islington

Legal name

Age UK Islington

Website

https://ageukislington.org.uk

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

Age UK Islington is a registered charity providing free, confidential information, advice, and practical support services to adults aged 16+ in the London Borough of Islington, including older adults, carers, and people experiencing isolation or financial hardship, via a helpline, community venues, and partnerships with the NHS and Islington Council.

Ownership category

akta.pro rank

Product category

Charitable Community Support Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Other Individual and Family Services (624190)

SIC

Services-Social Services (8300)

akta.pro primary industry

Elder Services & Aging Support (BPAGAEAF)

akta.pro secondary industry

Independent Living with Supportive Services (Light ADL/IADL Support) (HLADAAAE)

Keywords

• Elderly community support
• Charity information advice
• Adult social care
• Carer support services
• Benefits and housing guidance

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure, Technology or R&D

Revenue model

1. Donations and charitable funding: Age UK Islington operates as a registered charity (number 1045623) relying on donations from the public and charitable funding to sustain operations. The organization accepts donations through LocalGiving platform and its own website donation pages.
2. Grant funding: As a local charity working in partnership with Age UK (national), NHS services, and Islington Council, the organization likely receives grant funding and commissioned service contracts from these partnerships to deliver social care and support services.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Age UK Islington provides free, confidential information, advice, and practical support services to adults aged 16+ living in the London Borough of Islington. Service delivery is anchored by a dedicated helpline and covers daily living support, benefits/money/housing guidance, social activities, emotional and health support, carer support, end-of-life planning, and digital-skills training. Funding comes from donations, grants, and partnerships with Age UK (national), NHS services, and Islington Council, with all client-facing services delivered free of charge.

Product overview

Age UK Islington is a charitable organization offering a coordinated portfolio of community support services for adults aged 16+ in the London Borough of Islington. The service portfolio centers on a free confidential Helpline (020 7281 6018) providing information, advice, and one-to-one support. Core services include Information & Advice, Benefits/Money/Housing guidance, Practical Support at Home, Social Connection & Get Togethers (activities and events), Emotional & Health Support, Keeping Safe & Independent, Support for Carers (via Islington Carers Hub partnership), Work & Volunteering, and End of Life Planning. Specialized programs include Getting Started Using IT (digital skills training), Dementia-Friendly Activities, and seasonal initiatives like Cool Spaces (heat support) and Loneliness Awareness Week. The organization works in partnership with NHS services, Islington Council, and local organizations to provide coordinated, person-centred support.

Differentiator

Problem solved

Functional benefit

Products and services

• Information & Advice Service Free confidential helpline and information service providing advice and guidance on day-to-day issues for adults aged 16+ in Islington, covering money, practical support at home, getting out and about, and wider life matters.
• Benefits, Money & Housing Guidance Guidance service covering benefits advice, debt management, energy and cost-of-living advice, housing repairs reporting, home adaptations, and assisted living options for Islington residents.
• Practical Support at Home Support with daily living activities such as cooking, cleaning, and shopping to help Islington residents manage their care needs and live comfortably at home.
• Social Connection & Get Togethers Program of clubs, groups, events, and ongoing social opportunities in Islington venues to reduce loneliness and keep residents active in the community.
• Emotional & Health Support Support to help residents cope with life’s challenges, overcome loneliness, reduce stress, and connect with appropriate health or emotional health services.
• Keeping Safe & Independent Guidance to improve mobility, reduce falls, maintain independence at home, build confidence, and learn new skills.
• Support for Carers Information and support service for carers, covering self-care, carers' rights, emergency care planning, and respite options, delivered with the Islington Carers Hub.
• Work & Volunteering Volunteering, skills development, training, and job-search support to help residents stay active, share experience, and find or keep employment.
• End of Life Planning Planning service covering care home options, hospice information, funeral planning, will-making assistance, and recording and sharing end-of-life wishes.
• Getting Started Using IT IT training program helping older adults and other residents learn basic technology skills to use computers and digital services.
• Dementia-Friendly Islington Activities Specialized activities and support for individuals living with dementia and their carers within the Islington community.
• Cool Spaces Hot-weather support initiative providing free, friendly community venues where residents can rest, drink water, and stay cool during extreme heat.
• Cost of Living Support Support initiative helping residents manage rising living costs through advice, practical assistance, and connections to relevant resources.

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Six partnerships are on record, tiered core and minor.

• Age UK (National)coreStrategic or Co-development PartnerAge UK Islington works in formal partnership with Age UK (national). The website is managed by Age UK Islington working in partnership with Age UK. This partnership provides brand affiliation, national resources, and operational support while Age UK Islington maintains local service delivery and community focus.
• Islington CouncilcoreStrategic or Co-development PartnerAge UK Islington works closely with Islington Council to provide coordinated, person-centred support. The partnership includes referral pathways, joint service delivery, and community support initiatives such as 'Cool Spaces' for heat relief.
• NHS ServicescoreStrategic or Co-development PartnerThe organization works closely with NHS services in Islington to provide coordinated, person-centred support. NHS referral pathways connect patients to Age UK Islington's information, advice, and support services.
• Islington Carers HubcoreChannel Partner/ Reseller/ DistributorAge UK Islington provides information and support for carers through the Islington Carers Hub. The Hub is referenced as a key resource for carers seeking advice, support, and services in Islington.
• Local GP surgeries, libraries, and community centresminorChannel Partner/ Reseller/ DistributorPhysical distribution partners including GP surgeries, libraries, and community centres where Age UK Islington distributes newsletters, maintains presence, and delivers services such as 'Cool Spaces' for heat relief and 'Get Together' activities.
• LocalGivingminorGTM or Marketing PartnerPartnership with LocalGiving for online donation processing and fundraising platform, enabling public donations to Age UK Islington through a dedicated charity page.

Scale indicators1 record

Recent moves6 records

Expansion highlights6 records

Regional players

• Jewish Care: London-based charity providing community-based support services for older Jewish adults, including advice, social activities, and carer support. Operates a similar localized multi-service model for a defined community, comparable in scope and delivery approach.

Emerging players

• Carers UK: National charity supporting unpaid carers with advice, information, and advocacy. Directly overlaps with Age UK Islington's Support for Carers service and Islington Carers Hub partnership, serving similar beneficiary profiles.
• Alzheimer's Society: National dementia charity that overlaps with Age UK Islington's Dementia-Friendly Islington activities and carer-support services. Comparable in delivering advice and emotional support to a vulnerable client base, though with a narrower disease-focused remit.
• Re-engage: UK charity dedicated to reducing loneliness and social isolation among older people through group activities and one-to-one support. Highly comparable focus on social connection and community events, aligned with Age UK Islington's Get Togethers.

Broad incumbents

• Age UK London: Regional umbrella body coordinating Age UK activity across London boroughs. Provides policy, advocacy, and shared services to local branches including Age UK Islington, making it a structural counterpart and potential scaling partner.
• Royal Voluntary Service: Large UK charity supporting older people through volunteer-led hospital, community, and wellbeing programs. Comparable in mobilizing volunteers to address loneliness, practical support, and social connection for older adults, though at national scale.
• Mind (Islington): National mental health charity with local branches providing advice, emotional support, and wellbeing services. Overlaps with Age UK Islington's Emotional & Health Support service line and shares referral relationships with Islington Council and NHS services.

Direct peers

• Independent Age: National charity providing free advice, information, and support to older people and their families across the UK. Comparable mission (information, money/benefits guidance, practical support, emotional support) and a similar donation-funded model.
• Age UK Camden: Sister Age UK local branch serving the adjacent London Borough of Camden. Operates the same multi-service model — information, advice, home support, social activities, and carer support — under the national Age UK brand, making it the most directly comparable peer.
• Age UK Hackney: Another adjacent London Borough Age UK local charity offering an essentially identical portfolio of free advice, practical support, social connection, and wellbeing services to older residents, funded through donations and council grants.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/AgeUK_Islington
• Facebookfacebook.com/AUKIslington
• Instagraminstagram.com/ageuk_islington/?hl=en
• LinkedInlinkedin.com/company/age-uk-islington

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Age UK Islington