What Gemeente Alblasserdam does

Gemeente Alblasserdam is a Dutch municipality (gemeente) located in Zuid-Holland between Rotterdam and the Drechtsteden, serving approximately 20,000 residents with a workforce of roughly 152 employees. The organization, whose origins date to the damming of the Alblas river in 1277 and which has functioned as a self-governing body since 1447, delivers the standard portfolio of Dutch local-government services: civil registration, identity documents and driver's licenses, property and waste taxation, residence registration, permits, social welfare under the Wmo, public-space maintenance, housing policy, education support, public safety, and community development. Leadership consists of Mayor Jan Willem Boersma (since 30 March 2023) and three aldermen — Arjan Kosten (SGP), Freek de Gier (VVD), and Margreet de Deugd-Bos (CDA) — supported by Gemeentesecretaris Merel van Hall; a new college took office in July 2026 following municipal elections.

The municipality operates a multi-channel service delivery stack anchored on the alblasserdam.nl portal and DigiD/eHerkenning authentication, with citizen-facing modules including the Fixi app for public-space reporting, the Zaakvolgsysteem (case tracking via a personal internet page), a Wet open overheid (Woo) request workflow, the open data platform dataplatform.nl, and a 24/7 AI-assisted virtual assistant 'Gem' plus the AI-supported 'Lees Simpel' app for plain-language government letters. In-person and telephone service is delivered through the Gemeentewinkel at Cortgene 2 (De Rederij) and the 14 078 line, with extended evening hours on Mondays and Wednesdays. The BuyrtKracht program co-delivered with WoonKracht10 and Het Brughuis formalizes community engagement.

The revenue model is tax-funded: primarily the national government allocation (uitkering van het Rijk), supplemented by property tax (OZB), sewer fees, and waste collection fees, all levied annually. The organization is publicly accountable rather than commercially monetized, with no external shareholders. Starting in 2026 the municipality faces the national 'ravijnjaar' cliff — an estimated €2.4 million annual structural cut in central allocations and a cumulative deficit of approximately €4.7 million by 2028 — which it is addressing through the Perspectiefnota 2025 budget framework, service rationalization, and growth in the housing and taxable-property base via approximately 700 new homes across 10 projects.

Name

Gemeente Alblasserdam

Legal name

Gemeente Alblasserdam

Website

https://alblasserdam.nl

Company type

Public

Operating status

Operating

Headcount range

101–250 employees

Short description

Gemeente Alblasserdam is a Dutch municipality in Zuid-Holland providing statutory local government services to approximately 20,000 residents via its digital portal, mobile apps, and a physical municipal office. Funded primarily by national allocations and local taxes, it faces a €4.7M structural budget shortfall beginning 2026.

Ownership category

akta.pro rank

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D

Pricing tiers

Distribution channels6 records

Marketing channels6 records

Core offering

Gemeente Alblasserdam is a Dutch municipality providing public administrative services to approximately 20,000 residents, including identity documents (passports, ID cards, driver's licenses), residence registration, taxation, permits, social welfare (Wmo), public space reporting, and civic engagement. Services are delivered through a 24/7 online portal (alblasserdam.nl), the in-person Gemeentewinkel municipal office, telephone (14 078), the Fixi reporting app, and an AI virtual assistant called Gem.

Product overview

Gemeente Alblasserdam operates as a municipal government providing public services to approximately 20,000 residents. The primary digital offering is the municipal website (alblasserdam.nl), which functions as a unified citizen service portal. This portal is supplemented by several integrated modules: Virtuele Assistent Gem for automated FAQ responses (24/7 availability); a Zaakvolgsysteem for tracking submitted applications and requests via DigiD; the Fixi reporting system for public space issues; a Woo-verzoek workflow for public information requests; and accessibility tools including the Lees Simpel AI app. The municipality also provides services requiring in-person appointments at the Gemeentewinkel (municipal office), which is located in De Rederij building.

Differentiator

Problem solved

Functional benefit

Products and services

• Municipal Online Portal (alblasserdam.nl / loket.alblasserdam.nl) The unified digital portal where residents apply for identity documents, register residence changes, pay local taxes, submit birth/death notifications, schedule appointments, and access all other municipal services 24/7.
• Virtuele Assistent Gem An AI chatbot available 24/7 to answer resident questions about moving, identity documents, municipal taxes, and public spaces using predefined responses for routine inquiries.
• Fixi Meldingensysteem A mobile and web platform enabling residents to report maintenance issues in public spaces, such as broken streetlights, potholes, and fallen trees, and follow up on their submissions.
• Zaakvolgsysteem (Personal Internet Page / PIP) A case-tracking system that allows residents to monitor the status of their applications, requests, and reports submitted to the municipality, accessible through a personal internet page secured by DigiD.
• Woo-verzoek Indienen A digital submission workflow for citizens to request access to government documents and administrative information under the Dutch Public Access to Government Information Act (Wet open overheid).
• Lees Simpel App An AI-powered mobile application that helps residents understand complex official municipal letters by photographing them and providing plain-language summaries.
• Gemeentewinkel (Municipal Office Services) In-person appointment-based municipal services including passport, ID, and driver's license applications, located at the Gemeentewinkel in De Rederij building.

Quantifiable outcome

• 148 people helped in job search through Regio Deal project Kansrijk
• +3 more outcomes

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Recent moves8 records

Expansion highlights5 records

Broad incumbents

• Gemeente Purmerend: Medium-sized Dutch municipality widely recognized for digital service innovation. Comparable as a peer for benchmarking the maturity of online portals, chatbots, and self-service capabilities.
• Gemeente Rotterdam: Major neighboring city referenced explicitly in Alblasserdam's strategic positioning. Comparable on regional labor market programs (Regio Deal) and as the economic anchor of the Zuid-Holland Zuid region.
• Gemeente Eindhoven: Larger Dutch municipality and a national leader in digital government services. Provides a reference point for the upper bound of digital service maturity and AI-driven citizen engagement in the Dutch municipal context.
• Gemeente Gorinchem: Larger Zuid-Holland municipality with a more diversified economy and broader service portfolio. A useful benchmark for how a mid-sized Dutch municipality structures its digital services and social-domain delivery.

Direct peers

• Gemeente Papendrecht: Adjacent Drechtsteden municipality of similar small scale. Directly comparable in size, service offering, and regional cooperation; one of Alblasserdam's wethouders previously served here, underscoring the operational and cultural overlap.
• Gemeente Sliedrecht: Drechtsteden municipality of similar size and demographic profile. Directly comparable on core municipal services, OZB structure, and exposure to the same 'ravijnjaar' funding cuts.
• Gemeente Dordrecht: Larger neighboring Drechtsteden municipality sharing the same regional cooperation framework. Directly comparable as a Dutch municipal government providing identical core services (identity documents, social domain, permits) to a similar population profile, with which Alblasserdam jointly delivers regional functions.
• Gemeente Hendrik-Ido-Ambacht: Neighboring small municipality in the Drechtsteden region with comparable population scale (~32,000) and service mix. A directly comparable peer for benchmarking service delivery, budget structure, and digital maturity.
• Gemeente Molenlanden: Rural neighboring municipality with comparable population size (~30,000) in the same Zuid-Holland province. Comparable on small-scale municipal operations, agricultural/residential tax base, and shared regional responsibilities.

Others

• PinkRoccade Local Government: Major Dutch IT vendor serving municipalities with case management, financial, and citizen-portal systems. Relevant as a technology partner/ecosystem enabler for the kind of Zaakvolgsysteem and DigiD-integrated platform Alblasserdam operates.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/sharer.php
• LinkedInlinkedin.com/company/gemeente-alblasserdam

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Gemeente Alblasserdam