Gemeente Hendrik-Ido-Ambacht

What Gemeente Hendrik-Ido-Ambacht does

Gemeente Hendrik-Ido-Ambacht is a Dutch municipality (gemeente) located in the province of Zuid-Holland, serving a population of over 30,000 residents and a base of local entrepreneurs within its jurisdictional boundaries. As a constitutionally constituted public administrative body, it delivers the full range of municipal services — civil affairs (passports, ID cards, driver's licenses, marriage registration), waste management (via HVC Groep), environmental and spatial permitting under the Omgevingswet, public safety coordination with local police, social services (via Sophia Sociaal Team and Sociale Dienst Drechtsteden), education support, youth services (Hi5Ambacht), and economic development assistance to local businesses through a dedicated account management team and the Vereniging Ambachtse Ondernemers association.

Its core technology stack is a citizen-facing digital services portfolio delivered through the municipal website (h-i-ambacht.nl) and a set of interconnected portals and applications: MijnAfspraakMaken for online appointment booking at the public counter; the Digitale Belastingbalie (a Drechtsteden-shared portal) for tax registration and payment; Fixi for public-space issue reporting; the Omgevingsloket for environmental permits; the Gem virtual assistant chatbot (NLP-based, 24/7); and the AI-powered Lees Simpel App for plain-language summarization of government correspondence. Communication channels span Facebook, Instagram, LinkedIn, YouTube, X, an RSS news feed, the Ambacht Onderneemt digital newsletter for entrepreneurs, and a partnership with the local newspaper Weekblad De Brug.

Its operating model is funded primarily through central government allocations (gemeentefonds and earmarked subsidies), municipal taxes (dog tax at €83.25 per dog annually, kennel €497.05, with exemptions for guide and assistance dogs and puppies under 3 months; plus OZB and other local levies), permit and service fees, and minor professional-services revenue from economic development support. The 2026-2030 governing coalition 'Verantwoord vernieuwend' (Realistisch Ambacht, Gemeente Belangen, Ambachtse VVD, D66) was installed on July 9, 2026, with three aldermen departing and new appointments made; an updated Algemene Plaatselijke Verordening (APV) took effect on July 14, 2026; and the renovated Cascade community center reopened as 'Huis van Ambacht' on June 22, 2026. Fairtrade Gemeente certification was awarded in 2026, recognizing the municipality's commitment to ethical trade.

Name

Gemeente Hendrik-Ido-Ambacht

Legal name

Gemeente Hendrik-Ido-Ambacht

Website

https://h-i-ambacht.nl

Company type

Private

Founded year

1855

Operating status

Operating

Short description

Gemeente Hendrik-Ido-Ambacht is a Dutch municipality in Zuid-Holland delivering civil affairs, permitting, waste, social, and economic development services to its 30,000+ residents and local businesses through in-person, online portals, and a Gem chatbot.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (9251), Administration of Urban Planning and Community and Rural Development (92512)

SIC

Transportation Services (4700), Sanitary Services (4950)

akta.pro primary industry

Local Transportation, Parking & Mobility Administration (BPAIACAM)

Keywords

• Municipal public services
• Civil affairs administration
• Local government permits
• Public space management
• Municipal tax services

Headquarters

HQ city

Hendrik-ido-ambacht

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Others

Revenue model

1. Municipal Taxes: The municipality collects various local taxes including dog tax (hondenbelasting), municipal taxes, and other levies from residents and businesses.
2. Government Funding: Central government funding and subsidies for municipal services, infrastructure projects, and social programs.
3. Economic Development Services: Support services for entrepreneurs including business development, economic policy advice, and connection to regional business networks.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels5 records

Core offering

Gemeente Hendrik-Ido-Ambacht is the local municipal authority delivering statutory public services for residents and businesses in Hendrik-Ido-Ambacht, including civil registration (passports, ID, driver's licenses), municipal taxation and dog tax, environmental and event permits, waste management, public safety, social support, education administration, and economic development. Service delivery combines a physical counter at the Weteringsingel 1 town hall with digital portals such as Fixi (public-space reporting), Omgevingsloket (permits), MijnAfspraakMaken (appointments), Digitale Belastingbalie (taxes), the Gem virtual assistant chatbot, and the AI-based Lees Simpel letter-summarization app.

Product overview

Gemeente Hendrik-Ido-Ambacht operates a digital citizen services portfolio comprising a website-based service platform with multiple interconnected tools. The core offerings include the Gem virtual chatbot for general inquiries, the Fixi public space reporting tool, appointment scheduling via MijnAfspraakMaken, the Lees Simpel accessibility app with AI-powered letter summarization, and the Ambacht Onderneemt business newsletter. The municipality also provides specialized portals for tax management (Digitale Belastingbalie) and environmental/permit services (Omgevingsloket). These services are delivered primarily through the municipal website at h-i-ambacht.nl and target residents, entrepreneurs, and visitors needing to access government services, report issues, schedule appointments, or obtain permits.

Differentiator

Problem solved

Functional benefit

Brands

• Ambacht Onderneemt: Digital newsletter and news platform for entrepreneurs in and around Hendrik-Ido-Ambacht.
• Hi5Ambacht
• Ambachtsezoom

Products and services

• Gem (Virtuele Assistent) 24/7 NLP chatbot for residents and visitors asking simple questions about municipal services, procedures, and regulations; includes live chat escalation during business hours.
• Fixi (Melding openbare ruimte) Online reporting tool for residents to report public-space issues including incorrectly parked vehicles, litter, broken paving tiles, and streetlamps, with category tagging and geolocation.
• MijnAfspraakMaken (Online Appointment Scheduling) Online appointment booking system that lets residents schedule visits to the municipal counter for passport applications, driver's licenses, and other identity-document services.
• Lees Simpel App Mobile accessibility application using generative AI to summarize complex government letters into plain, understandable language for citizens who find official texts difficult to read.
• Ambacht Onderneemt Newsletter Digital newsletter and communication service for entrepreneurs in Hendrik-Ido-Ambacht providing economic updates, business support information, and local economic-policy announcements.
• Digitale Belastingbalie Online portal for residents and businesses to register dogs for dog tax, pay municipal taxes, and manage tax-related matters digitally through the Drechtsteden tax office.
• Omgevingsloket (Environmental Desk) Online environmental permit portal for citizens and businesses to check permit requirements, submit applications, and view spatial planning regulations under the Omgevingswet.

Quantifiable outcome

• Fairtrade Gemeente certification achieved, recognizing local commitment to ethical trade practices
• +2 more outcomes

Named customers4 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability3 records

Feature4 records

Partnerships

Eleven partnerships are on record, tiered minor and core.

• Gemeente Bergen (Germany)minorStrategic or Co-development PartnerTwin town (zustergemeente) relationship established in 2003 with a dedicated jumelage commission and foundation since October 2016. Facilitates exchanges between schools, sports clubs, commemorations, and business networking between the Dutch municipality of Hendrik-Ido-Ambacht and Bergen, Germany.
• Vereniging Ambachtse Ondernemers (VAO)coreChannel Partner/ Reseller/ DistributorLocal entrepreneurs association providing networking and business support. Contact via WP Advocaten: 078 6819555 or [email protected]
• Smart Delta DrechtstedencoreStrategic or Co-development PartnerRegional employment and economic development organization managing municipal vacancies and internships. Vacatures available at werkenbijdrechtsteden.nl
• HVC GroepcoreOthersRegional waste management company operating the Milieustraat waste collection facility and providing waste collection services including the Afvalkalender (waste calendar) and household waste pickup.
• ParktrustminorStrategic or Co-development PartnerPark management company for Ambachtsezoom business park. Contact: Paul Zoeteman, [email protected]
• Bibliotheek Aan ZetminorStrategic or Co-development PartnerPublic library partnership providing digital government information points (Informatiepunt Digitale Overheid) to help citizens with DigiD, benefit applications, and online forms.
• Sophia Sociaal TeamcoreStrategic or Co-development PartnerSocial services team providing social support for youth and elderly residents. Referenced as SOPHIA (Sociaal Portaal Hendrik-Ido-Ambacht).
• Sociale Dienst DrechtstedencoreStrategic or Co-development PartnerRegional social services authority for the Drechtsteden region providing welfare and social support services.
• PolitiecoreStrategic or Co-development PartnerLocal police services for public safety and law enforcement, with coordination through the municipality's safety initiatives.
• Dienst Gezondheid & JeugdcoreStrategic or Co-development PartnerRegional health and youth services providing public health programs and youth support services.
• Hi5AmbachtminorStrategic or Co-development PartnerYouth work initiative providing services and support for young people in the municipality.

Scale indicators4 records

Recent moves8 records

Expansion highlights6 records

Broad incumbents

• Gemeente Utrecht: Large Dutch municipality recognised for citizen-facing digital innovation; offers a public-sector benchmark for the kind of digital service portfolio Hendrik-Ido-Ambacht is building (chatbots, online permits, accessibility tools).
• Gemeente Rotterdam: Large Dutch municipality operating in the same South Holland / Zuid-Holland province and broader region; shares policy frameworks and provides a benchmark for digital service maturity and municipal-scale operations.
• Gemeente Den Haag: Major Dutch municipality in Zuid-Holland with an established digital service offering (e.g., DigiD integration, online permits), useful as a reference point for the digital service trajectory available to municipalities in the same province.

Regional players

• Gemeente Bergen (NH): Mid-sized Dutch municipality comparable in population scale (30,000+ residents) and green/community character; provides a relevant peer for benchmarking small-municipality service delivery and digital adoption.
• Gemeente Dordrecht: Largest municipality within the Smart Delta Drechtsteden regional partnership that includes Hendrik-Ido-Ambacht; provides shared regional services (e.g., tax office via belastingbalie.drechtsteden.nl) and serves as the regional anchor for administrative scale and capability.

Direct peers

• Gemeente Papendrecht: Another small municipality in the Drechtsteden region that participates in the same shared-service partnerships (tax, employment, social services) and provides a near-identical operating context for Hendrik-Ido-Ambacht.
• Gemeente Zwijndrecht: Neighbouring municipality in the Drechtsteden region that participates in the same shared-service arrangements (tax collection, employment portal) and serves a similarly small-scale residential population, making it the closest operational peer.
• Gemeente Alblasserdam: Small neighbouring municipality in the Drechtsteden region with comparable population scale and similar reliance on inter-municipal shared services, making it directly comparable in operating model.

Others

• VNG (Vereniging van Nederlandse Gemeenten): Dutch municipal trade association providing shared digital frameworks, policy advocacy, and inter-municipal cooperation platforms used by Hendrik-Ido-Ambacht and all other Dutch municipalities.
• HVC Groep: Regional waste-management partner that operates the Milieustraat facility and Afvalkalender service for Hendrik-Ido-Ambacht and other Drechtsteden municipalities; an enabling ecosystem partner rather than a direct municipal competitor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/gemeentehia
• YouTubeyoutube.com/gemeentehia
• Facebookfacebook.com/gemeentehia
• LinkedInlinkedin.com/company/gemeentehia
• Instagraminstagram.com/gemeentehia

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Gemeente Hendrik-Ido-Ambacht