Claro SA

What Claro SA does

Claro SA is a wholly-owned subsidiary of América Móvil and the operating brand for the group's telecommunications services in Brazil, headquartered in São Paulo. The company delivers integrated mobile, fixed broadband, pay-TV, and digital services to consumer, SMB, and large enterprise/government segments across 17+ countries in Latin America, the Caribbean, Spain, and the United States. The mobile portfolio is segmented across postpaid (Pós), controlled spend (Controle), digital-only (Flex), and prepaid (Prezão) tiers with international roaming passports (Passaportes Américas/Europa/Mundo), eSIM, smartwatch connectivity (Claro Sync), and bundled cloud storage (iCloud+/Google One). Fixed services include fiber-to-the-home (Claro Fibra) with Wi-Fi 6/7 routers up to 10 Gbps and a TV/streaming platform (Claro tv+) bundling Netflix, Disney+, Globoplay, HBO Max, Amazon Prime, and Apple TV+; the Claro Multi bundle combines all of the above with up to 35% bill discount on a single invoice.

The underlying technology stack comprises multi-generational network infrastructure (5G, 4G LTE, 3G, FTTH), Embratel-operated satellite fleet (including Star One D2), more than 4 million Wi-Fi hotspots, and AI-native networking through partners such as ZTE. Enterprise offerings are delivered via dedicated field sales and a comprehensive B2B catalog including MPLS, SD-WAN, dedicated links, private 5G/4G networks, IoT, cybersecurity, cloud (Claro Cloud, GPUaaS in partnership with NVIDIA and Oracle), data analytics (Claro Score, Claro Geodata), and fraud prevention via GSMA Open Gateway CAMARA-compliant APIs. The revenue model is dominated by recurring monthly subscriptions across consumer mobile/broadband/TV and managed services for enterprises, supplemented by device sales, hardware financing, satellite services, and emerging AI infrastructure resale. Distribution is omnichannel: company-owned retail stores, authorized agent franchises, claro.com.br, the Minha Claro self-service app, WhatsApp sales, televendas, and dedicated enterprise account management. The company has 10,000+ employees and was identified as Brazil's fastest 5G network by Speedtest for five consecutive years. In March 2026, América Móvil (via Claro) closed a R$4.0 billion acquisition of Desktop S.A., adding 1.2 million+ fiber subscribers across 200+ cities in São Paulo state.

Name

Claro SA

Legal name

Claro SA

Website

http://www.claro.com.br/

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Claro SA is a wholly-owned subsidiary of América Móvil providing mobile, fiber broadband, pay-TV, and enterprise telecom services across 17+ countries in Latin America and beyond, serving tens of millions of consumer subscribers and large enterprise/government clients from its São Paulo headquarters.

Ownership category

akta.pro rank

Product category

Telecommunications Services

NAICS

Satellite Telecommunications (517410), Media Streaming Distribution Services, Social Networks, and Other Media Networks and Content Providers (51621), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK)

akta.pro secondary industries

Billing, Payments & Subscription Management (MPAHAJAC), Billing, Payments & Subscription Support (BPAAABAC), Billing, Payments & Account Administration Centers (BPAAAAAF)

Keywords

• Mobile telecommunications services
• Fiber broadband internet
• Pay television streaming
• Enterprise cloud services
• Iot connectivity solutions

Headquarters

HQ city

São Paulo

HQ country

Brazil

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Infrastructure, Technology or R&D, Personnel, Operations, Marketing or Sales, Supply Chain

Revenue model

1. Mobile Services: Recurring subscription revenue from postpaid (pós-pago), control (controle), flex, and prepaid mobile plans. Revenue includes voice, SMS, data services, and international roaming packages (Passaportes). Postpaid plans range from R$124.90 to R$339.90 monthly with data allowances from 50GB to 200GB.
2. Fixed Internet Services: Revenue from residential and business broadband internet services delivered via fiber optic (Claro Fibra) and mobile wireless (FWA 5G). Plans range from R$59.90 to R$259.80 monthly for residential fiber with speeds up to 1 Giga.
3. TV and Streaming Services: Claro tv+ subscription service offering over 120 live channels plus bundled streaming platforms (Netflix, Globoplay, HBO Max, Disney+, Amazon Prime, Apple TV+). Revenue from both standalone TV plans and bundled multi-service packages (Claro Multi).
4. Enterprise Solutions and Professional Services: Customized telecommunications, cloud, cybersecurity, IoT, AI, and managed services for large enterprises and government. Includes consulting, implementation, and ongoing managed services revenue streams.
5. Device Sales: Revenue from smartphone and accessory sales through retail stores and online channels, with installment payment options up to 21x. Includes device bundling with postpaid plans.
6. Satellite Services: Satellite connectivity services through Embratel's fleet including fleet communications, VSAT solutions, and satellite-based internet access for remote locations and maritime applications.

Pricing tiers

Go-to-market motion3 records

Distribution channels8 records

Marketing channels9 records

Core offering

Claro SA provides consumer and enterprise telecommunications services in Brazil, including mobile voice and data plans, fiber-to-the-home broadband, pay-TV and streaming aggregation, and bundled multi-service packages. For enterprise and government customers, it delivers managed services spanning cloud infrastructure, GPU-as-a-Service, IoT, cybersecurity, data analytics, dedicated connectivity, satellite communications, and Open Gateway network APIs. The company monetizes primarily through recurring subscriptions, device sales, and customized B2B service contracts.

Product overview

Claro SA is a subsidiary of América Móvil and operates as a comprehensive telecommunications provider offering mobile (Pós, Controle, Flex, Prezão prepaid), fixed broadband (Claro fibra with speeds up to 10Gbps), TV & streaming (Claro tv+ with bundled services), and digital services. The portfolio includes add-on modules like cloud storage (Google One/iCloud+), international roaming (Passaportes), smartwatch connectivity (Claro Sync), and eSIM. For enterprises, Claro offers integrated solutions including dedicated connectivity (Link dedicado, MPLS, SD-WAN), cloud infrastructure (Claro cloud, GPUaaS), cybersecurity, IoT services, AI capabilities, data analytics, and satellite services through Embratel's fleet. The Claro Multi bundling platform combines mobile, fiber, and TV services with discounts up to 35%. The company operates across 17 Latin American countries and the US.

Differentiator

Problem solved

Functional benefit

Brands

• Claro tv+: TV streaming service and pay-TV subscription service
• Claro fibra
• Claro Multi
• Claro Sync
• Claro pay
• Claro Cloud
• Claro Ads
• Claro Gaming
• Claro Rural
• Claro Energia
• beOn
• Claro Monitor
• Claro score
• Claro geodata
• Claro GPUaaS
• Claro MVNO
• Claro Pós
• Claro Flex
• Prezão
• Claro Controle

Products and services

• Claro P\u00f3s Postpaid mobile plans for individual consumers offering voice, SMS, mobile data, unlimited WhatsApp, social media data, international roaming (Passaportes), cloud storage (Google One or iCloud+), and smartwatch connectivity (Claro Sync).
• Claro Controle Controlled mobile plans with fixed monthly billing, social media data bundles (YouTube, Instagram, Facebook, TikTok), unlimited WhatsApp, and optional Passaporte roaming packages for Brazilian consumers.
• Claro Flex 100% digital mobile plan available on credit card, offering flexible data bundles with app bonuses and ChatGPT Plus included for business customers, sold primarily through the Minha Claro app.
• Prez\u00e3o Prepaid mobile plan offering affordable connectivity with data packages and a dedicated AI data allowance for ChatGPT usage, designed for Brazilian consumers who do not want a postpaid contract.
• Claro Fibra Fiber-to-the-home broadband internet service for Brazilian residential customers offering speeds up to 10 Gbps with Wi-Fi 6 or Wi-Fi 7 routers, free installation, mesh extenders, and bundled streaming services such as Globoplay and McAfee digital protection.
• Claro tv+ Subscription TV and streaming platform offering over 120 live channels with bundled streaming services (Netflix, Globoplay, HBO Max, Disney+, Amazon Prime, Apple TV+), available on compatible smart TVs and via the Claro tv+ Box and Soundbox devices.
• Claro tv+ Box Set-top streaming device that gives Brazilian subscribers access to the Claro tv+ service, including more than 120 live channels and bundled streaming platforms, with self-installation capability.
• Claro tv+ Soundbox Audio-focused streaming device that delivers enhanced sound with Claro tv+ content, available as part of the Claro tv+ subscription.
• Claro Multi Bundled service plan combining Claro Fibra internet, mobile plans, and TV/streaming services with single invoice billing and up to 35% discount versus separate services, targeted at Brazilian households.
• Claro Gaming Gaming-focused internet and mobile plans optimized for low latency, high-speed connectivity, and cloud gaming (e.g., GeForce NOW on select postpaid tiers), targeted at Brazilian gamers.
• Claro Smarthome Connected home services and smart-home solutions integrated with Claro's internet and mobile plans for Brazilian residential customers.
• Claro pay Digital payment and financial services platform offered by Claro to Brazilian consumers and businesses through the claropay.com.br portal.
• Claro Energia Energy services program offered in partnership and integrated with Claro's sustainability initiatives, providing energy-related offerings to Brazilian customers.
• Claro Rural Rural connectivity solutions including specialized mobile and internet plans, agricultural IoT, and coverage for underserved and remote areas of Brazil.
• Claro Cloud Managed cloud services for enterprises including infrastructure, hosting, hybrid and multi-cloud capabilities, and cloud migration, delivered through proprietary platforms and AWS and Oracle partnerships.
• Claro GPUaaS GPU-as-a-Service offering for enterprises that require accelerated computing power for AI training/inference and graphics-intensive workloads, leveraging the NVIDIA Cloud Partner relationship.
• Link dedicado Dedicated internet connection for enterprises providing guaranteed bandwidth and service level agreements for mission-critical operations.
• SD-WAN Software-defined wide area network solution for managing and optimizing enterprise network traffic across multiple sites, with centralized policy and security controls.
• MPLS Multiprotocol Label Switching network service providing secure, private enterprise data connectivity with guaranteed quality of service for corporate WANs.
• PABX virtual Cloud-based virtual private branch exchange for enterprise voice communication, collaboration, and call management, replacing traditional on-premises PBX systems.
• Claro IoT Internet of Things solutions for enterprises, including connected field services (Campo conectado), flow meters, energy efficiency monitoring, and other sector-specific IoT deployments.
• Claro ads Advertising platform that allows enterprises and agencies to reach Claro's customer base through mobile and digital channels across Latin America.
• Claro geodata Geographic data analytics service providing location-based insights, mobility patterns, and geospatial intelligence for enterprise decision-making.
• Claro score Data analytics service providing credit and behavioral scoring for enterprise risk assessment, customer targeting, and decision automation.
• Solu\u00e7\u00f5es antifraude Fraud prevention solutions including SIM swap detection, number verification, address validation, and identity verification services for digital banking, e-commerce, and enterprise use cases.
• Open Gateway GSMA Open Gateway-compliant network APIs (CAMARA) including SIM Swap, Number Verification, and location services, enabling digital services, fraud prevention, and identity verification for partners and developers.
• Claro monitor Digital monitoring and analytics service for tracking brand presence, customer interactions, and digital signals for enterprise marketing and security teams.
• Cyber Security Enterprise cybersecurity services including EDR, firewall, and managed security services, offered to corporate and government customers.
• Internet via sat\u00e9lite Satellite internet service for areas without fiber coverage, complementing terrestrial network infrastructure for enterprise customers and remote sites.
• Redes 5G/4G Privativas Private 5G/4G network solutions for enterprises requiring dedicated wireless connectivity for industrial sites, campuses, and mission-critical environments.
• Sat\u00e9lites (Embratel Satellite Services) Satellite fleet and services (including Star One D2) for broadcast, internet, fleet communications, VSAT, and data connectivity across Brazil, operated through Embratel.
• AI & Automation Discovery Fixed-scope advisory service for insurance organizations to identify, prioritize, and activate high-value AI and automation opportunities within 4-6 weeks, including executive alignment, diagnostic assessment, value-based evaluation, and a 90-day action plan with 12-month roadmap, targeting underwriting, claims, customer experience, and operational efficiency.

Quantifiable outcome

• 63% year-over-year growth in eSIM downloads with iOS eSIM Quick Transfer feature in Brazil
• +2 more outcomes

Named customers8 records

Segments6 records

Ideal customer profiles6 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration18 records

AI capability10 records

Feature6 records

Partnerships

16 partnerships are on record, tiered core.

• ZTE CorporationcoreTechnology or Integration · 18 May 2026Strategic partnership for rural network coverage solutions in Brazil, specifically deploying RuralPilot solutions in the Amazon region. ZTE's AI-Native network technology achieves 20% cell throughput increase and 38% energy consumption reduction. Over 37,000 wireless units deployed across Latin America supporting Claro's network expansion.
• AWS (Amazon Web Services)coreTechnology or Integration · 27 April 2026Claro offers Claro Cloud by AWS providing cloud infrastructure services to enterprise customers. Partnership enables AWS Activate program access with over $8 billion in credits globally for startup and enterprise customers.
• NVIDIAcoreTechnology or Integration · 6 February 2026Claro became an NVIDIA Cloud Partner enabling sovereign AI capabilities in Brazil through GPU computing infrastructure and localized large language model development. Partnership supports enterprise AI applications and cloud computing services.
• OraclecoreTechnology or Integration · 6 February 2026Strategic partnership to accelerate sovereign AI in Brazil through Oracle cloud infrastructure, enabling localized AI model training and deployment for enterprise customers requiring data residency.
• HuaweicoreTechnology or Integration · 24 December 2025Partnership to deploy world's first commercial EcoMatrix site in Lima, Peru featuring highly integrated design for sub-3 GHz bands on a single pole. Solution delivers 1.8 dB better coverage, 30% less antenna space, and 35% site-wide energy savings.
• AdunacoreTechnology or Integration · 22 October 2025Collaboration with Aduna to commercially launch CAMARA-compliant APIs through Vivo, Claro, and TIM Brasil. Initiative aims to enhance security and digital trust in Brazil's digital banking and commerce sectors with standardized network APIs.
• GooglecoreTechnology or IntegrationPartnerships for Google Workspace, Gemini Enterprise, and Google One services. Claro offers Google Workspace as part of business productivity solutions and Gemini Enterprise AI services for enterprise customers.
• MicrosoftcoreTechnology or IntegrationMulti-faceted partnership including Microsoft 365, Microsoft Copilot, Microsoft Defender, and Microsoft LSP services. Claro serves as a reseller and integrator for Microsoft enterprise solutions across Brazil.
• HuaweicoreTechnology or IntegrationNetwork upgrade project for Banco do Brasil involving Huawei technology deployment for infrastructure modernization and enhanced connectivity services.
• NetflixcoreChannel Partner/ Reseller/ DistributorClaro bundles Netflix subscriptions with postpaid plans and Claro tv+ service, acting as a distribution channel for Netflix streaming service to Brazilian consumers.
• Disney+coreChannel Partner/ Reseller/ DistributorClaro bundles Disney+ streaming service with TV and mobile plans, distributing Disney+ content to customers through Claro's service packages.
• GloboplaycoreChannel Partner/ Reseller/ DistributorClaro bundles Globoplay streaming platform (Brazilian content) with fiber internet plans as a key differentiator, offering exclusive local content to customers.
• ApplecoreTechnology or IntegrationPartnership for iCloud+ storage bundling with postpaid plans, Apple TV+ inclusion in TV bundles, and eSIM technology integration supporting Apple device ecosystem.
• SamsungcoreChannel Partner/ Reseller/ DistributorClaro serves as authorized retailer for Samsung smartphones and devices with exclusive promotional pricing bundled with postpaid plans.
• MotorolacoreChannel Partner/ Reseller/ DistributorClaro offers Motorola devices including Moto G35 and Moto Edge series with installment payment options bundled with mobile plans.
• Embratel (Star One)coreTechnology or IntegrationClaro/Embratel operates satellite fleet including Star One D2 (largest satellite with extended lifespan and coverage for TV, internet and data) and multiple satellites for enterprise connectivity services.

Scale indicators12 records

Recent moves8 records

Expansion highlights7 records

Broad incumbents

• AT&T: Global telecom incumbent with mobile, fiber, and entertainment portfolios. Comparable as a converged-carrier benchmark for Claro's enterprise/MSS and bundling strategy, though serving different geographies.
• Verizon: U.S. telecom incumbent with 5G leadership, fiber, and enterprise services. Useful global benchmark for ARPU, 5G monetization, and enterprise services strategy that Claro aspires to emulate in LatAm.
• Telefónica (parent of Vivo): Global telecom incumbent operating across Europe and Latin America through subsidiaries like Vivo. Direct strategic rival to parent América Móvil in regional share-of-wallet and spectrum/regulatory contests.

Direct peers

• TIM Brasil: One of Brazil's 'big four' mobile and broadband operators with overlapping 4G/5G and fiber footprint. Joint Aduna/GSMA Open Gateway partner with Claro, competing head-to-head across consumer and enterprise segments.
• Oi (Oi S.A.): Historic Brazilian incumbent operator across fixed, mobile and fiber; direct competitor to Claro despite ongoing judicial recovery. Comparable consumer fiber and mobile product set.
• Vivo (Telefônica Brasil): Brazil's largest mobile operator and Claro's main domestic competitor across mobile, fiber, TV and enterprise. Co-partner in Aduna CAMARA API commercialization, directly comparable in scale, portfolio, and converged offering.

Regional players

• Liberty Latin America: Caribbean and Latin America cable/broadband operator. Comparable fixed broadband and converged entertainment strategy across overlapping geographies including Puerto Rico and Central America.
• Millicom (Tigo): LatAm-focused mobile, cable and broadband operator with overlapping Central/South American footprint. Comparable convergence strategy; existing technology partnership with Claro for Qcell indoor solutions.
• Entel Chile: Chilean mobile and enterprise operator; Latin American peer with comparable mobile/enterprise/business services positioning. Entel is also a customer partner of Claro via satellite service rollout.

Others

• Hispasat / Hughes Network Systems (satellite): Satellite communications providers comparable to Embratel/Star One satellite services. Overlap in VSAT, rural broadband and enterprise backhaul where Claro offers Internet via satélite.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat7 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/clarobrasil
• Facebookfacebook.com/clarobrasil
• Instagraminstagram.com/clarobrasil

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A2 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Claro SA