Anti-Discrimination NSW

What Anti-Discrimination NSW does

Anti-Discrimination NSW is a New South Wales statutory government body established under the Anti-Discrimination Act 1977 (NSW), operating under the administrative oversight of the Department of Communities and Justice (DCJ). Headquartered in Parramatta with 31 staff, the organisation administers the state's anti-discrimination framework, handling complaints of discrimination, sexual harassment, vilification (racial, religious, homosexual, transgender, HIV/AIDS), victimisation, and — since 2024 — LGBTQA conversion practices under the Conversion Practices Ban Act 2024 (NSW). Its jurisdiction covers workplaces, education, goods and services, housing, and registered clubs across NSW. All services are provided free of charge to the public, with no commercial revenue model and no private ownership, venture capital backing, or public shareholders.

The service portfolio comprises the General Enquiry Service, a formal Discrimination Complaint Handling Service that uses conciliation conferences to resolve matters between complainants and respondents, Community Information Sessions across NSW including regional areas, and educational resources including fact sheets, easy read resources, the Workplace Adjustments video/podcast series, and the Inclusive Recruitment Research Project. The technology infrastructure is a website-based service delivery model with online complaint forms, a SurveyMonkey-based anonymous Online Community Reporting Tool, and ReadSpeaker accessibility features. Content is translated into 28 community languages with TIS National interpreter support and Auslan resources, and the organisation conducts outreach across NSW including Aboriginal and Torres Strait Islander community engagement and participation in events such as Yabun, Sydney WorldPride, and the Human Rights Awards.

As a non-commercial statutory authority, Anti-Discrimination NSW generates no commercial revenue; its operations are funded through NSW government budget appropriation via DCJ. Governance is provided by a part-time President (currently acting President Chris D'Aeth, appointed March 2025) and a Board comprising appointed members serving three-year terms. Distribution occurs through direct phone (1800 670 812), email, online channels, in-person consultations at the Parramatta head office with regional outreach, partnerships with community organisations, and translated digital resources. Customer segments span individuals experiencing discrimination (primary), employers and organisations, community groups and service providers, and culturally and linguistically diverse communities.

Name

Anti-Discrimination NSW

Legal name

Anti-Discrimination NSW

Website

https://antidiscrimination.nsw.gov.au

Company type

Private

Founded year

1977

Operating status

Operating

Headcount range

11–50 employees

Short description

Anti-Discrimination NSW is a NSW government statutory body administering the Anti-Discrimination Act 1977 and Conversion Practices Ban Act 2024, delivering free complaint handling, enquiries, and education services to NSW residents.

Ownership category

akta.pro rank

Product category

Government Anti-Discrimination Services

NAICS

Public Administration (92), Regulation, Licensing, and Inspection of Miscellaneous Commercial Sectors (926150), Justice, Public Order, and Safety Activities (922)

SIC

Services-Social Services (8300), Services-Legal Services (8111)

akta.pro primary industry

Equity, Accessibility & Inclusion Compliance Reviews (EDADAGAJ)

akta.pro secondary industries

Employment & Labor Law (BPAHAAAD), Protection Services (GBV, Child Protection, Safeguarding) (BPADAHAF)

Keywords

• Anti-discrimination complaints
• Discrimination law services
• Complaint conciliation
• Equality services
• Human rights services

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Pricing tiers

Distribution channels5 records

Marketing channels7 records

Core offering

Anti-Discrimination NSW is a NSW government statutory body that administers the Anti-Discrimination Act 1977 (NSW) and the Conversion Practices Ban Act 2024 (NSW). It provides free discrimination complaint handling through conciliation, a general enquiry service, community information sessions, and educational resources to individuals, employers, and community groups across New South Wales.

Product overview

Anti-Discrimination NSW is a NSW state government body administering the Anti-Discrimination Act 1977 that provides free services to eliminate discrimination and promote equality. The organization operates as a service-focused entity rather than a product company, offering a unified suite of complaint handling, enquiry, and education services. Core offerings include the Discrimination Complaint Handling Service (handling formal complaints through conciliation), the General Enquiry Service (providing information about anti-discrimination laws), and the LGBTQA Conversion Practices Ban Scheme (administering the Conversion Practices Ban Act 2024). These are complemented by Community Information Sessions for organizations and employers, and educational resources including Fact Sheets, the Workplace Adjustments Series (videos and podcasts), and the Inclusive Recruitment Research Project. An Online Community Reporting Tool enables anonymous incident reporting. All services are free, confidential, and available with interpreter support across multiple community languages.

Differentiator

Problem solved

Functional benefit

Products and services

• Discrimination Complaint Handling Service
• General Enquiry Service
• Community Information Sessions

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Recent moves5 records

Expansion highlights6 records

Direct peers

• South Australian Equal Opportunity Commission: South Australian statutory authority responsible for the Equal Opportunity Act 1984 (SA). Operates an equivalent complaint, education, and conciliation model for state-level discrimination matters, making it a structurally parallel peer to ADNSW.
• ACT Human Rights Commission: ACT's integrated human rights and discrimination body under the Human Rights Commission Act 2005 (ACT). Provides discrimination, health, and disability services complaint functions comparable to ADNSW's portfolio.
• Western Australian Equal Opportunity Commission: Independent statutory body in Western Australia administering the Equal Opportunity Act 1984 (WA). Mirrors ADNSW in scope (discrimination, harassment, vilification) and in providing free complaint conciliation and community education.
• Tasmanian Anti-Discrimination Commissioner: Tasmania's independent statutory office established under the Anti-Discrimination Act 1998 (Tas). A smaller-scale but directly analogous peer that investigates complaints and promotes equality in a single Australian jurisdiction.
• Victorian Equal Opportunity and Human Rights Commission: Statutory body in Victoria handling discrimination, harassment, and equality complaints under the Equal Opportunity Act 2010 (Vic). Closest functional analogue to ADNSW as a state-level anti-discrimination regulator with comparable complaint and education services.
• Northern Territory Anti-Discrimination Commission: Administers the Anti-Discrimination Act (NT) and handles discrimination complaints in the Northern Territory. A smaller-jurisdiction but functionally identical peer to ADNSW.
• Queensland Human Rights Commission: Queensland's independent statutory body administering the Anti-Discrimination Act 1991 (Qld) and the Human Rights Act 2019 (Qld). Directly comparable mandate, complaint-handling model, and public-sector governance structure to ADNSW.

Broad incumbents

• Fair Work Commission: National tribunal handling workplace relations disputes including unlawful termination and workplace discrimination under the Fair Work Act 2009 (Cth). Overlaps with ADNSW on employment discrimination matters but covers a wider industrial-relations mandate.
• Australian Human Rights Commission: Federal statutory body that handles federal-jurisdiction discrimination and human rights complaints under federal laws (e.g., Sex Discrimination Act, Racial Discrimination Act). Broader national scope and incumbent authority make it an adjacent rather than direct competitor to ADNSW.

Others

• National Ethnic Disability Alliance: National advocacy peak for culturally and linguistically diverse people with disability in Australia. Closely aligned with ADNSW's CALD and disability discrimination work and a likely referral and community-organisation partner for ADNSW's outreach.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/antidiscriminationNSW
• LinkedInlinkedin.com/company/anti-discrimination-nsw

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Anti-Discrimination NSW