ACT Human Rights Commission

Name

ACT Human Rights Commission

Legal name

Australian Capital Territory Human Rights Commission

Website

https://hrc.act.gov.au

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Government Human Rights and Anti-Discrimination Services

NAICS

Human Rights Organizations (813311), Administration of Public Health Programs (923120)

SIC

Services-Social Services (8300), Services-Legal Services (8111)

akta.pro primary industry

Human Rights & Anti-Discrimination Organizations (BPAGAFAB)

akta.pro secondary industries

Legal Aid & Client Advocacy Services (BPAGAEAM), Child Rights & Protection (BPADAGAG), Local Public Health & Human Services Administration (BPAIACAK)

Keywords

• Human rights complaints
• Discrimination conciliation
• Victim support services
• Advocacy services
• Health services complaints

Headquarters

HQ city

Canberra, ACT

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D

Pricing tiers

Distribution channels4 records

Marketing channels6 records

Core offering

The ACT Human Rights Commission is a statutory authority that provides free, independent complaint handling, conciliation, advocacy, and counselling services to ACT residents across discrimination, health services, disability services, victim support, children and young people, and human rights matters. It can intervene in court cases, conduct systemic investigations, and partner with bodies such as AHPRA on health practitioner complaints.

Product overview

The ACT Human Rights Commission is a government commission providing complaint handling and advocacy services. The Commission's primary digital offering is its website and online service portal, which enables citizens to access complaint forms, information resources, and support services across multiple service areas including discrimination, health services, disability services, victim support, and human rights advocacy. The Commission does not operate a traditional product portfolio; its services are delivered through government service channels including the website, telephone helplines, and in-person intake services.

Differentiator

Problem solved

Functional benefit

Products and services

• Discrimination complaint handling and conciliation Free, independent complaint investigation and conciliation of allegations of discrimination, vilification, and sexual harassment based on protected attributes under the Discrimination Act 1991, available to ACT residents.
• Health Services complaint handling Free complaint resolution about health services (public/private hospitals, general practices, and individual registered practitioners) and health records/privacy issues, including joint handling of registered health practitioner complaints with AHPRA.
• Victim Support ACT (VSACT) services Counselling, financial assistance, court support, victims register access, information about rights, and advocacy for victims of crime in the ACT, delivered free of charge.
• ACT Witness Intermediary Program Program that assists vulnerable adult and child witnesses to communicate their evidence during criminal proceedings in the ACT, supported by ACT Supreme Court Practice Direction 3 of 2025.

Segments9 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Eight partnerships are on record, tiered minor and core.

• University of CanberraminorStrategic or Co-development Partner · 29 July 2026Prof Sotiris Vardoulakis, Director HEAL National Research Network at University of Canberra, participated as a speaker in the livecast event on outdoor air quality and the right to a healthy environment. The event explored how ACT laws impact outdoor air quality, air quality monitoring, and environmental rights.
• University of Tasmania (Menzies Institute for Medical Research)minorStrategic or Co-development Partner · 29 July 2026Dr Sharon Campbell from the Menzies Institute for Medical Research at University of Tasmania participated as a speaker in the livecast on clean air and right to a healthy environment, contributing expertise on environmental health and human rights connections.
• COTA ACT (Council on the Ageing ACT)coreStrategic or Co-development Partner · 17 June 2026Joint statement with COTA ACT on World Elder Abuse Awareness Day addressing inaccessible services for older Canberrans. Both organisations call on businesses, community organisations and government agencies to review how their services are designed to ensure older people can access them. Commissioner Karen Toohey and COTA ACT CEO Jenny Mobbs collaborate on advocacy for older people's rights.
• ACT Supreme CourtcoreStrategic or Co-development Partner · 1 July 2025The ACT Supreme Court published Practice Direction 3 of 2025 regarding the 'Appointment of Witness Intermediaries' in July 2025. A Multijurisdictional Court Guide was developed to support the application of this direction for legal practitioners.
• Australian Health Practitioner Regulation Agency (AHPRA)coreStrategic or Co-development Partner · 31 January 2020The Health Services Commissioner works with AHPRA to handle complaints about the 15 registered health professions including doctors, nurses, radiologists, physiotherapists. Under the Health Practitioner Regulation National Law and Health Professionals Act, the Commissioner must advise AHPRA about complaints received about registered health professionals and jointly discuss complaints to reach agreement on how matters are dealt with.
• University of SydneycoreStrategic or Co-development Partner · 1 January 2019University of Sydney academics conducted an independent outcome evaluation of the ACT Intermediary Program. The research period covered August 2023 to March 2025, and the final evaluation report is available on the Commission website. The evaluation demonstrates the positive impact of the program since its commencement in 2020.
• ACT criminal justice stakeholderscoreStrategic or Co-development PartnerDeveloped the ACT Intermediary Procedural Guidance Manual in conjunction with ACT criminal justice stakeholders including police, courts, and legal practitioners. The manual provides easy reference for intermediaries regarding key aspects of their role, professional conduct, and processes.
• Victim Support ACT and Women's Legal Centre ACTcoreStrategic or Co-development PartnerJointly selected to run one of three pilots across Australia providing specialised and trauma-informed legal service for sexual assault victim-survivors.

Recent moves6 records

Expansion highlights5 records

Direct peers

• Queensland Human Rights Commission: State-level commission delivering complaints, education and advocacy on discrimination, human rights and vilification; structurally analogous to the ACT Commission but serving Queensland.
• Australian Human Rights Commission: The federal counterpart with analogous complaint handling, conciliation, and human rights advocacy functions; directly comparable mandate covering discrimination, disability, and human rights across Australia, but operating at the national level rather than ACT-specific.
• Western Australian Equal Opportunity Commission: Investigates and conciliates complaints of discrimination and provides education and training in Western Australia; closely comparable in scope though state-level.
• Tasmania Anti-Discrimination Commissioner: Tasmanian statutory office handling discrimination complaints, education and advocacy; comparable function and small-scale operating model to the ACT Commission.
• South Australian Equal Opportunity Commission: State body with comparable complaints,conciliation and education functions focused on discrimination and equal opportunity in South Australia.
• Victorian Equal Opportunity and Human Rights Commission: State-level human rights and equal opportunity body with similar complaint handling, advocacy and education functions; directly comparable operating model but serving Victoria.
• Northern Territory Anti-Discrimination Commission: NT statutory commission handling discrimination complaints, training and community education; comparable mandate and small jurisdiction profile to ACT.
• NSW Anti-Discrimination Board: Handles discrimination complaints and education in NSW under analogous legislation; similar complaint jurisdiction but without the broader human rights portfolio that ACT covers.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/act-humanrightscommission

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about ACT Human Rights Commission