1-800 WATER DAMAGE

What 1-800 WATER DAMAGE does

1-800 WATER DAMAGE is a US-based franchise network providing property damage restoration services, founded in 2002 and headquartered in Ann Arbor, Michigan. The company operates as a brand under BELFOR Franchise Group, LLC, with nearly 100 independently owned and operated franchise locations serving residential and commercial customers nationwide. Its core service offering covers water and flood damage restoration, fire and smoke damage restoration, sewage cleanup, mold remediation, and commercial property restoration, supported by an add-on critical cleaning and sanitization service for pathogen mitigation.

The technical backbone is industry-standard rather than proprietary: water extraction, structural drying, dehumidification, sanitization equipment, and IICRC-certified technicians trained under ANSI/IICRC standards, with EPA Lead Safe certification at select locations. The company does not operate its own software platform; customer acquisition is driven by a zip code-based location finder on its website, local SEO for emergency service queries, a 24/7 phone line, and word-of-mouth referrals from industry partners including plumbers, insurance adjusters, realtors, and property managers.

Revenue is generated through two mechanisms: (1) initial and ongoing franchise fees and royalties paid by franchise owners to BELFOR Franchise Group for brand rights, training, and operational support, and (2) per-job service fees charged by each independently owned location to end customers. Pricing is quote-based and varies by damage severity, property size, and scope of work; the company coordinates with insurance carriers on claims. Customer segments are primarily residential homeowners and commercial property owners, with a secondary segment of referral-based industry partnerships. The franchise network has been recognized on multiple 2025-2026 franchise industry rankings, including the Franchise Times Top 400 and Entrepreneur's Top Franchises for Veterans.

Name

1-800 WATER DAMAGE

Legal name

Belfor Franchise Group, LLC

Website

https://1800waterdamage.com

Company type

Private

Founded year

2002

Operating status

Operating

Headcount range

101–250 employees

Short description

1-800 WATER DAMAGE is a US franchise network under BELFOR Franchise Group, operating nearly 100 locations that provide water, fire, mold, and sewage damage restoration services to residential and commercial property owners nationwide.

Ownership category

akta.pro rank

Product category

Property Damage Restoration Services

NAICS

Remediation Services (562910)

SIC

Services-Miscellaneous Repair Services (7600)

akta.pro primary industry

Water Damage Dry-Out & Sanitization (HSAEAHAO)

akta.pro secondary industries

Emergency Mitigation & Site Stabilization (Board-Up, Tarping, Water Extraction) (HSAPAOAA), Water Damage Drywall Removal & Replacement (Non-Mold Remediation) (HSAGACAH), Contents & Personal Property Restoration (Pack-Out, Cleaning, Storage) (HSAPAOAF)

Keywords

• Water damage restoration
• Mold remediation services
• Fire smoke restoration
• Sewage cleanup services
• Commercial property restoration

Headquarters

HQ city

Ann Arbor

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure, Technology or R&D

Revenue model

1. Franchise Fees: The company operates as a franchise network under BELFOR Franchise Group. Franchise owners pay initial franchise fees and ongoing royalties in exchange for brand rights, training, equipment, and operational support.
2. Service Fees (per job): Each independently owned location generates revenue through service fees charged to customers for water damage restoration, mold remediation, fire/smoke damage, sewage cleanup, and related restoration services. Revenue is job-based, not subscription.

Distribution channels1 record

Marketing channels3 records

Core offering

1-800 WATER DAMAGE is a franchise-based property damage restoration company providing 24/7 emergency and non-emergency restoration services through nearly 100 independently owned and operated U.S. locations. Its core services include water and flood damage restoration, fire and smoke damage restoration, sewage cleanup, mold remediation, and commercial restoration, delivered by IICRC-certified technicians. The brand and franchise infrastructure are backed by BELFOR Franchise Group.

Product overview

1-800 WATER DAMAGE is a franchise-based property restoration company offering a unified suite of emergency and restorative services. The core offering centers on water and flood damage restoration (including water removal, extraction, pipe burst repair, and commercial water damage), complemented by fire and smoke damage restoration (covering electrical, kitchen, house, and wildfire scenarios), sewage cleanup services, mold damage remediation, and commercial restoration for multi-unit properties. Additional services include critical cleaning and sanitizing for pathogen mitigation. All services are delivered through a nearly 100-location franchise network backed by BELFOR Franchise Group, with IICRC-certified technicians providing 24/7 emergency response.

Differentiator

Problem solved

Functional benefit

Products and services

• Water & Flood Damage Restoration Primary service offering water removal, extraction, flood damage restoration, pipe burst repair, and commercial water damage services to address water intrusion from internal sources for residential and commercial property owners.
• Fire & Smoke Damage Restoration Restoration service covering electrical fires, kitchen fires, housefires, and wildfire damage, including soot removal and odor control for residential and commercial properties.
• Sewage Cleanup Hazardous waste removal and sanitation service including sewage backup cleanup, septic tank failure cleanup, toilet overflow cleanup, and professional odor removal.
• Commercial Restoration Services Property restoration services for commercial properties including condos, office buildings, and apartment complexes, providing coordinated response to commercial water, fire, and mold events.
• Mold Damage Restoration Mold remediation and removal service to address mold growth caused by moisture, returning residential and commercial properties to pre-loss condition.
• Critical Cleaning & Sanitizing Services Professional cleaning and sanitization services to mitigate spread of viruses, bacteria, and pathogens including COVID-19, using advanced disinfectant application processes for residential and commercial properties.
• Franchise Opportunities Franchise program backed by BELFOR Franchise Group offering restoration services franchise ownership with training, support, and business development assistance for prospective franchisees.

Quantifiable outcome

• Nearly 100 locations nationwide with 24/7 emergency availability
• +2 more outcomes

Named customers4 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Two partnerships are on record, tiered core and flagship.

• Insurance AdjusterscoreStrategic or Co-development PartnerPartnerships with insurance adjusters for seamless claim processing and documentation coordination. 1-800 WATER DAMAGE assists customers with insurance paperwork and provides detailed damage assessments to support claims.
• BELFOR Franchise GroupflagshipStrategic or Co-development Partner1-800 WATER DAMAGE is backed by BELFOR Franchise Group, one of the leading service-based franchisors and the global leader in property restoration and disaster response. BELFOR provides industry-leading resources, expertise, training, and operational support to franchisees.

Scale indicators3 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Restoration 1: Restoration 1 is a franchise-based property damage restoration brand offering water, fire, smoke, and mold remediation. It is closely comparable in scale, franchise model, and service mix to 1-800 WATER DAMAGE.
• Steamatic: Steamatic is a franchised restoration and cleaning brand offering water, fire, and mold damage recovery. It is comparable to 1-800 WATER DAMAGE in service mix and franchise-led distribution, though smaller in US footprint.
• PuroClean: PuroClean is a national franchise system providing water damage restoration, mold remediation, and biohazard cleanup. It targets the same residential and commercial customers with a similar 24/7 emergency response model and franchise structure.
• Rainbow International Restoration: Rainbow International, part of Neighborly, is a franchised restoration brand offering water, fire, and mold damage services. It is comparable in franchise structure, customer base (homeowners, insurance, property managers), and service portfolio.
• Paul Davis Restoration: Paul Davis Restoration is a long-established North American franchise network for water, fire, and mold damage restoration with similar IICRC standards and insurance-driven commercial relationships. Directly competes for residential and commercial restoration jobs.
• SERVPRO: SERVPRO is the largest franchised water, fire, and mold restoration brand in North America with thousands of franchise locations. It is the most directly comparable franchise system to 1-800 WATER DAMAGE, competing head-to-head for emergency restoration jobs across the US.

Emerging players

• AdvantaClean: AdvantaClean is a smaller franchise brand focused on water damage, mold, and air quality/duct services. It overlaps meaningfully with 1-800 WATER DAMAGE on water and mold but is more niche, often competing in the same suburban and secondary markets.

Regional players

• Allied Restoration Services: Allied Restoration Services is a regional independent restoration provider concentrated in California, offering water, fire, mold, and biohazard services. It is comparable in offering but competes only in a limited geography, illustrating the fragmented local competitor set 1-800 WATER DAMAGE faces.

Broad incumbents

• BELFOR Property Restoration: BELFOR is the corporate parent of BELFOR Franchise Group and the global leader in property restoration and disaster response. It operates directly (not via franchise) at large scale, including commercial and industrial restoration, and serves as the strategic backer of 1-800 WATER DAMAGE.
• ServiceMaster Restore: ServiceMaster Restore is a national, non-franchise brand offering water, fire, and smoke restoration services through company-owned branches and partners. It overlaps with 1-800 WATER DAMAGE's service portfolio while operating at broader institutional scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/1800waterdamage
• Facebookfacebook.com/1800waterdamagecorp
• LinkedInlinkedin.com/company/1-800-water-damage

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about 1-800 WATER DAMAGE